2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Non-Hazardous Electronic Waste Density | Piece/person | 0.14 | 0.22 | 0.25 | 93 |
| Non-Hazardous Electronic Waste Total Amount | Piece | 1254 | 1909 | 1999 | 93 |
| Paper Density | t/person | 0.02 | 0.02 | 0.01 | 93 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Value of Carbon Neutrality Bond included in green bonds | billion RMB | 2.956 | 17 |
| Value of green bonds underwritten | billion RMB | 19.69 | 17 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Diesel Consumption Density | L/person | 0.94 | 0.03 | 0.02 | 93 |
| Diesel Consumption Total Amount | L | 8215 | 220 | 130 | 93 |
| Gasoline Consumption Density | L/person | 28.92 | 3.24 | 3.28 | 93 |
| Gasoline Consumption Total Amount | L | 253322 | 27891 | 26417 | 93 |
| Natural Gas Density | m³/person | 3.96 | 2.84 | 4.87 | 93 |
| Natural Gas Total Amount | m³ | 34669 | 24457 | 39296 | 93 |
| Office Electricity Density | kWh/person | 3531.67 | 2199.32 | 3630.84 | 93 |
| Office Electricity Total Amount | kWh | 30937342 | 18955909 | 29279127 | 93 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Office Water Density | t/person | 12.7 | 7.16 | 8.35 | 93 |
| Office Water Total Amount | t | 111235 | 61747 | 67325 | 93 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Paper Total Amount | t | 160.3 | 133 | 41.85 | 93 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Labor Contract Signing Rate | % | 100 | 100 | 100 | 96 |
| Number of employees by age group - 30-50 | No. | 6044 | 6158 | 6028 | 96 |
| Number of employees by age group - < 30 | No. | 1841 | 1524 | 1218 | 96 |
| Number of employees by age group - > 50 | No. | 875 | 859 | 818 | 96 |
| Number of employees by gender - Female | No. | 4032 | 4017 | 3850 | 96 |
| Number of employees by gender - Male | No. | 4728 | 4524 | 4218 | 96 |
| Number of employees by region - Hong Kong, Macao, Taiwan and overseas | No. | 663 | 605 | 735 | 96 |
| Number of employees by region - Mainland China | No. | 8097 | 7936 | 7329 | 96 |
| Social Insurance Coverage | % | 100 | 100 | 100 | 96 |
| Total Assets | RMB billion | 239.108 | 258.354 | 259.604 | 93 |
| Total Number of Employees (regular) | No. | 8760 | 8541 | 8064 | 95 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Operating Income | RMB billion | 16.707 | 10.78 | 10.03 | 93 |
| Turnover rate | % | 25.57 | 18.74 | 17.37 | 96 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of Employees Trained | No. | 302776 | 442392 | 1099314 | 96 |
| Training Coverage | % | 100 | 100 | 100 | 96 |
| Training by employee type - General workers | % | 94.06 | 96.53 | 95.33 | 96 |
| Training by employee type - Middle | % | 5.16 | 3.35 | 4.44 | 96 |
| Training by gender - Female | % | 46 | 47 | 52 | 96 |
| Training by gender - Male | % | 54 | 53 | 48 | 96 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Joint ventures executed | joint ventures | over 50 | 17 | ||
| Number of Suppliers in Shanghai | No. | 114 | 89 | 182 | 95 |
| Number of Suppliers outside Shanghai | No. | 136 | 141 | 256 | 95 |
| Value of rural revitalization bonds underwritten | billion RMB | 3.035 | 17 | ||
| Value of science-tech innovation bonds underwritten | billion RMB | 15.143 | 17 | ||
| Year-on-year increase in direct financing services to enterprises | 17.7% | 17 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of Violating Suppliers | No. | 12 | 7 | 12 | 95 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Complaint Satisfaction | % | 76.7 | 76 | 72 | 95 |
| Complaints Accepted | No. | 503 | 551 | 296 | 95 |
| Handling Rate | % | 100 | 100 | 100 | 95 |
| Service Satisfaction | % | 99 | 99.2 | 99.4 | 95 |
| Value of joint ventures executed | billion RMB | 44.5 | 17 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Private enterprise bonds underwritten | bonds | 47 | 17 |
| Value of private enterprise bonds underwritten | billion RMB | 9.5 | 17 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Basic Earnings Per Share | RMB /share | 0.72 | 0.61 | 0.84 | 93 |
| Percentage increase in bonds underwritten compared with previous year | 25.82% | 17 | |||
| Percentage increase in funds raised for the real economy compared with previous year | 20.84% | 17 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual Amount Raised for Social Welfare | RMB | - | 84100 | - | 97 |
| Bonds underwritten | billion RMB | 440.777 | 17 | ||
| External Donation | RMB | 7036200 | 7387100 | 7730000 | 97 |
| Funds raised for the real economy | billion RMB | 76.885 | 17 | ||
| Green bonds underwritten | bonds | 42 | 17 | ||
| Rural revitalization bonds underwritten | bonds | 10 | 17 | ||
| Science-tech innovation bonds underwritten | bonds | 32 | 17 | ||
| Social Contribution Value Per Share | RMB | 3.03 | 2.74 | 2.63 | 93 |
| Total Volunteering Employees | No. | 208 | 1574 | 460 | 97 |
| Total Volunteering Hours | Hour | 524 | 2178 | 690 | 97 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | t | 144 | 648 | 115 |
| Indirect Energy Emissions (Scope 2) | t | 16745 | 18142 | 15420 |
| Scope 1 GHG Emissions Intensity (By Employee) | t/person | 0.02 | 0.07 | 0.01 |
| Scope 2 GHG Emissions Intensity (By Employee) | t/person | 2.08 | 2.07 | 1.81 |
| Total GHG Emissions | t | 16889 | 18789 | 15535 |
| Total GHG Emissions Intensity (By Employee) | t/person | 2.09 | 2.14 | 1.82 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Hazardous Waste | t | 3.48 |
| Total Hazardous Waste Intensity (By Employee) | t/person | 0.0004 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Piece | 1254 | 1909 | 1999 |
| Paper Waste | t/person | 0.02 | 0.02 | 0.01 |
| Total Non-Hazardous Waste Intensity (By Employee) | Piece/person | 0.14 | 0.22 | 0.25 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | L | 8215 | 220 | 130 |
| Fossil Fuel Consumption | L | 8215 | 220 | 130 |
| Gasoline Consumption | L | 253322 | 27891 | 26417 |
| Grid Electricity Consumption | kWh | 30937342 | 18955909 | 29279127 |
| Natural Gas Consumption | m³ | 34669 | 24457 | 39296 |
| Purchased Electricity | kWh | 30937342 | 18955909 | 29279127 |
| Total Direct Energy Consumption | kWh | 2574001 | 508984 | 655860 |
| Total Energy Consumption | kWh | 33511343 | 19464893 | 29934987 |
| Total Indirect Energy Consumption | kWh | 30937342 | 18955909 | 29279127 |
| Total Non-Renewable Fuel Consumption | L | 8215 | 220 | 130 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption in Office | t | 111235 | 61747 | 67325 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | t | 160.3 | 133 | 41.85 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | No. | 6044 | 6158 | 6028 |
| Number of Employees Aged Above 50 | No. | 875 | 859 | 818 |
| Number of Employees Aged Below 30 | No. | 1841 | 1524 | 1218 |
| Number of Employees in Mainland China | No. | 8097 | 7936 | 7329 |
| Number of Employees in Overseas | No. | 663 | 605 | 735 |
| Number of Female Employees | No. | 4032 | 4017 | 3850 |
| Number of Male Employees | No. | 4728 | 4524 | 4218 |
| Number of Total Employees | No. | 8760 | 8541 | 8064 |
| Percentage of Employees Aged 30-50 | % | 69.01 | 72.1 | 74.8 |
| Percentage of Employees Aged Above 50 | % | 9.99 | 10.06 | 10.15 |
| Percentage of Employees Aged Below 30 | % | 21.02 | 17.85 | 15.12 |
| Percentage of Employees in Mainland China | % | 92.43 | 92.91 | 90.93 |
| Percentage of Employees in Overseas | % | 7.57 | 7.09 | 9.12 |
| Percentage of Female Employees | % | 46.02 | 47.03 | 47.77 |
| Percentage of Male Employees | % | 53.98 | 52.97 | 52.33 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 25.57 | 18.74 | 17.37 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 46 | 47 | 52 |
| Percentage of Trained General Employees | % | 94.06 | 96.53 | 95.33 |
| Percentage of Trained Male Employees | % | 54 | 53 | 48 |
| Percentage of Trained Middle Management | % | 5.16 | 3.35 | 4.44 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours per Employee | Hour |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Local Suppliers | No. | 114 | 89 | 182 |
| Number of Total Suppliers | No. | 250 | 230 | 438 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 9.54 | -46.28 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 76.7 | 76 | 72 |
| Total Number of Customer Complaints | No. | 503 | 551 | 296 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Participating in Volunteer Activities | No. | 208 | 1574 | 460 |
| Total Public Welfare Donations | RMB | 7036200 | 7387100 | 7730000 |
| Total Volunteer Service Hours | Hour | 524 | 2178 | 690 |