China Life Insurance Company Limited 2023 Environmental, Social and Governance & Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Expected reduction of carbon dioxide emissions from CILMC-Nanchang Railway Development Investment Scheme | metric tons | 15000 | 25 | ||
| Greenhouse gas emission density | kg CO2 equivalent / RMB 10000 revenue | 12.38 | 8.56 | 8.23 | 39 |
| Scope 2 (including greenhouse gas emissions from purchased electricity used) | tons of carbon dioxide equivalent | 1006550.08 | 659856.65 | 639990.83 | 39 |
| Scope1 (including greenhouse gas emissions from all fuel combustion) | tons of carbon dioxide equivalent | 56112.28 | 48385.05 | 49460.25 | 39 |
| Total greenhouse gas emission | tons | 1062662.36 | 708241.7 | 689451.08 | 39 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Waste batteries | pieces | 646607 | 565347 | 580239 | 39 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Electronic waste | tons | 1097.82 | 401.85 | 447.94 | 39 |
| Kitchen garbage | tons | 3281.18 | 3701.42 | 3853.95 | 39 |
| Other office waste | tons | 2184.21 | 2479.82 | 4102.11 | 39 |
| Waste ink boxes | pieces | 111585 | 95740 | 98331 | 39 |
| Waste toner cartridges | pieces | 74450 | 64445 | 68134 | 39 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2023 | Report Pages |
|---|---|---|---|---|
| CLAMC - Baowu Green Carbon Fund Equity Investment Scheme: Subscription amount | billion RMB | 1 | 19 | |
| CLAMC - Baowu Green Carbon Fund Equity Investment Scheme: Total fund size | billion RMB | 0.78 | 19 | |
| China Life set the environmental goal to resource efficiency in operations and contribute to the achievement of carbon neutrality | set | 7 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Paper letters reduced by e-letters | million | 38.69 | 22 |
| Paper saved by e-letters | metric tons | 770 | 22 |
| Paper saved by individual online settlement | metric tons | 120 | 22 |
| Paper saved by policy maintenance electrification | metric tons | 1011 | 22 |
| Paper saved in applications for the year | metric tons | 4151 | 22 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coal consumption | kg | 248905.6 | 144094.34 | 255013.02 | 39 |
| Comprehensive energy consumption | tons of standard coal | 252559.85 | 201009.51 | 196328.24 | 39 |
| Comprehensive energy consumption density | kg standard coal / RMB 10000 revenue | 2.54 | 2.43 | 2.34 | 39 |
| Diesel consumption | L | 575654.18 | 715450.91 | 319343.28 | 39 |
| Electric power consumption | kWh | 551218579.61 | 536106304.74 | 525679976.63 | 39 |
| Expected saving of standard coal per year from CILMC-Nanchang Railway Development Investment Scheme | metric tons | 7200 | 25 | ||
| Gas consumption | cubic meters | 6225824.6 | 6223777.72 | 7075745.49 | 39 |
| Gasoline consumption of the fleet | L | 117599731.5 | 14496376.72 | 19418902.63 | 39 |
| Liquefied petroleum gas | kg | 440375.95 | 330568.93 | 171122.21 | 39 |
| Purchased thermal consumption | GJ | 4564593.37 | 3219229.11 | 3096288.22 | 39 |
| Reduction in power consumption at headquarters by upgrading lighting performance | percent | over 50 | 21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total office water consumption | tons | 3069433.4 | 827185.66 | 1154904.04 | 39 |
| Water use density | tons / RMB 10000 revenue | 114.63 | 10.21 | 9.32 | 39 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Electrification rate of policy maintenance | percent | 94.27% | 22 |
| Shanghai Data Center and Jidian data room realized coverage of LED lighting | percent | 90 | 21 |
| Shanghai Data Center and Jidian data room realized coverage of high-frequency uninterruptible power supply (UPS) units | percent | 100 | 21 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total office paper consumption | tons | 4827.09 | 4472.58 | 4389.45 | 39 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2023 | Report Pages |
|---|---|---|---|---|
| Changsha Railway Transport Debt Investment Project: Capital support for green transport development of Changsha Metro’s Line 3 | billion RMB | 0.68 | 19 | |
| China Life selected as a Forbes China ESG Innovative Enterprise | selected | 7 | ||
| China Life set the ESG strategic goal of building a world-class and responsible life insurance company | set | 7 | ||
| Intelligent claims services handled | claims | 15000000 | 15 | |
| Intelligent processing rate | over 70% | 15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employees of ethnic minorities as percentage of total workforce | 6.4% | 26 | |||
| Female employees as percentage of total workforce | 57% | 26 | |||
| Number of Board of Directors as of December 31, 2023 | members | 8 | 31 | ||
| Number of care rooms for female employees established or planned | grassroots entities | 55 | 27 | ||
| Number of employees aged from 35 to 50 | person | 49184 | 49514 | 49574 | 40 |
| Number of employees aged over 50 | person | 14369 | 15109 | 14579 | 40 |
| Number of employees aged under 35 | person | 38494 | 36085 | 33912 | 40 |
| Number of ethnic minority employees | person | 6486 | 6442 | 6283 | 40 |
| Number of female staff | person | 57461 | 56722 | 55689 | 40 |
| Number of general employees | person | 101300 | 100219 | 97906 | 40 |
| Number of long-term care insurance projects undertaken | projects | 70 | 11 | ||
| Number of male staff | person | 43998 | 43656 | 42376 | 40 |
| Number of overseas staff | person | 9 | 16 | 15 | 40 |
| Number of salesmen | ten thousand | 89 | 72.9 | 69.4 | 40 |
| Number of senior and middle management staff | person | 159 | 159 | 159 | 40 |
| Number of staff in mainland China | person | 101450 | 100362 | 98050 | 40 |
| Old age insurance total amount | billion RMB | 36 | 11 | ||
| Social insurance coverage | % | 100 | 100 | 100 | 40 |
| Total amount of new employees | person | 3894 | 3515 | 3002 | 40 |
| Total number of contracted employees | person | 101459 | 100378 | 98065 | 40 |
| Total number of employees with labor contracts | 98065 | 26 | |||
| Total number of sales agent workforce | 694000 | 28 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual employee turnover rate | % | 2.78 | 1.99 | 1.8 | 40 |
| Employee turnover rate | 1.80% | 26 | |||
| Turnover rate of employees aged from 35 to 50 | % | 1.09 | 0.73 | 0.84 | 40 |
| Turnover rate of employees aged over 50 | % | 0.3 | 0.2 | 0.26 | 40 |
| Turnover rate of employees aged under 35 | % | 6.58 | 4.35 | 3.81 | 40 |
| Turnover rate of employees in mainland China | % | 2.78 | 1.99 | 1.8 | 40 |
| Turnover rate of the female employee | % | 2.55 | 1.85 | 1.62 | 40 |
| Turnover rate of the male employee | % | 3.05 | 2.17 | 2.04 | 40 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of work-related death | person | 8 | 3 | 7 | 40 |
| Rate of work-related death | % | 0.0078 | 0.003 | 0.0071 | 40 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of day lost due to work-related injury | day | 8870.5 | 5779 | 7369.5 | 40 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Medical insurance for new urban residents and employees with new employment forms | trillion RMB | 8.6 | 11 |
| Swift actions in response to major emergencies | emergencies | 170 | 15 |
| Workers and employees' congress coverage | of all employees | 100% | 26 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee training and development expenses | RMB 100 million | 1.776 | 0.9449 | 2.4403 | 40 |
| Network courseware | pieces | 7354 | 5912 | 8523 | 40 |
| Number of Spark Program participants | participants | 993 | 27 | ||
| Number of Spark Program training organizations involved | organizations | 164 | 27 | ||
| Number of external professional institution training sessions | sessions | 41 | 27 | ||
| Number of face-to-face training sessions for young cadres at all position levels | sessions | 11 | 27 | ||
| Number of management leaders covered by external professional institution training | participants | 5932 | 27 | ||
| Number of online training sessions for young cadres at all position levels | sessions | 13 | 27 | ||
| Number of people learning online | ten thousand | 2914.5076 | 2813.2131 | 3839.55 | 40 |
| Number of trainers in the system | person | 176423 | 143189 | 124774 | 40 |
| Number of young cadres benefiting from training programs | persons | 9542 | 27 | ||
| Standardized training sessions conducted | 123000 | 28 | |||
| Training rate of employees | % | 100 | 100 | 100 | 40 |
| Training rate of new employees | % | 100 | 100 | 100 | 40 |
| Training rate of senior and middle management employees | % | 100 | 100 | 100 | 40 |
| Training rate of the female employees | % | 100 | 100 | 100 | 40 |
| Training rate of the male employees | % | 100 | 100 | 100 | 40 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average training hours for employees | hours | 119 | 114.56 | 159.18 | 40 |
| Average training hours for normal employees | hours | 113.09 | 109.46 | 157.83 | 40 |
| Average training hours for senior and middle management employees | hours | 156.15 | 159.53 | 170.69 | 40 |
| Average training hours for the female employees | hours | 125.97 | 118.31 | 164.36 | 40 |
| Average training hours for the male employees | hours | 108.3 | 112.36 | 150.43 | 40 |
| General employee training rate | % | 100 | 100 | 100 | 40 |
| Number of people taking the online exam | ten thousand | 272.85 | 276.39 | 362.34 | 40 |
| Person-times received qualifications from standardized training sessions | million person-times | 1.715 | 28 | ||
| Training expenses / RMB 1 million revenue | in RMB 1000 / RMB 1 million revenue | 0.022 | 0.011 | 0.029 | 40 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| China Life Beautiful Countryside (Danjiaokou) Industry Fund: Contribution to photovoltaic projects in impoverished rural areas in Shaanxi, Gansu, and Jilin | billion RMB | 0.03 | 19 | ||
| China Life’s green investments in green bonds | billion RMB | 285 | 19 | ||
| China Life’s green investments in staple bonds | billion RMB | 15 | 19 | ||
| China Life’s green investments in stock surpassed | billion RMB | 640 | 19 | ||
| Cumulative investment in the CILMC-Nanchang Railway Development Investment Scheme | billion RMB | 1 | 25 | ||
| Cumulative investment in the Greater Bay Area (Guangzhou-Lianzhou Expressway, etc.) | billion RMB | 4.16 | 25 | ||
| Cumulative investments in regional development economies | trillion RMB | 2.7 | 25 | ||
| Cumulative investments in the real economy | trillion RMB | 4.1 | 25 | ||
| Number of micro and small-sized enterprises insured | enterprises | 12000 | 12 | ||
| Number of new overseas registered suppliers in centralized procurement | / | 30 | 17 | 24 | 40 |
| Number of new registered suppliers in centralized procurement | / | 9288 | 7865 | 8689 | 40 |
| Number of new registered suppliers in centralized procurement in Hong Kong, Macao, and Taiwan China | / | 23 | 36 | 30 | 40 |
| Number of registered suppliers in centralized procurement | / | 21524 | 29442 | 38185 | 40 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| 95519 customer service line served elderly customers | elderly customers | 775000 | 15 | |
| Breakdown of complaints by type - claims | 22449 | 16 | ||
| Breakdown of complaints by type - insurance contract revision and policy maintenance | 18476 | 16 | ||
| Breakdown of complaints by type - others | 15146 | 16 | ||
| Breakdown of complaints by type - policy purchase | 5956 | 16 | ||
| Breakdown of complaints by type - policy service | 49447 | 16 | ||
| Breakdown of complaints by type - value-added services | 632 | 16 | ||
| China Life achieved the highest level of the Data Management Capability Maturity Assessment Model (DCMM) | highest level | 7 | ||
| China Life insured customers in green insurance | billion RMB | 603.165 | 10 | |
| Consumer protection assessment - number of departments covered | 36 | 16 | ||
| Consumer protection review - number of reviews related to consumer rights protection | 10000 | 16 | ||
| E-letter coverage rate | percent | 43% | 22 | |
| E-letters granted | million | 33 | 22 | |
| Electronic follow-up rate for new policies | percent | exceeded 97% | 22 | |
| Fast and warm e-invoice claims services provided to | customers | 5080000 | 15 | |
| Individual online settlement rate | percent | 97.2% | 22 | |
| Intelligent underwriting rate | percent | 94.98% | 22 | |
| Intelligent underwriting rate reached | % | 94.98 | 14 | |
| Mobile Claim Anywhere Anytime processed | claims | 20000000 | 15 | |
| Monthly active users averaged over | million | 10 | 14 | |
| More than online customers were served | million | 250 | 14 | |
| Number of cases and complaints received | 135730 | 16 | ||
| Number of city-specific commercial medical insurance projects launched | projects | 100 | 11 | |
| Number of complaints and grievances processed | 132032 | 16 | ||
| Number of complaints per 10000 person-times ranked | 6.8 | 16 | ||
| Number of complaints per 10000 policies ranked | 7.6 | 16 | ||
| Number of customer complaints - Anhui | pieces | 2579 | 41 | |
| Number of customer complaints - Beijing | pieces | 2914 | 41 | |
| Number of customer complaints - Chongqing | pieces | 2680 | 41 | |
| Number of customer complaints - Dalian | pieces | 691 | 41 | |
| Number of customer complaints - Fujian | pieces | 6501 | 41 | |
| Number of customer complaints - Gansu | pieces | 2539 | 41 | |
| Number of customer complaints - Guangdong | pieces | 16283 | 41 | |
| Number of customer complaints - Guangxi | pieces | 844 | 41 | |
| Number of customer complaints - Guizhou | pieces | 886 | 41 | |
| Number of customer complaints - Hainan | pieces | 368 | 41 | |
| Number of customer complaints - Hebei | pieces | 10163 | 41 | |
| Number of customer complaints - Heilongjiang | pieces | 6492 | 41 | |
| Number of customer complaints - Henan | pieces | 8467 | 41 | |
| Number of customer complaints - Hubei | pieces | 5462 | 41 | |
| Number of customer complaints - Hunan | pieces | 5997 | 41 | |
| Number of customer complaints - Inner Mongolia | pieces | 3044 | 41 | |
| Number of customer complaints - Jiangsu | pieces | 7221 | 41 | |
| Number of customer complaints - Jiangxi | pieces | 4136 | 41 | |
| Number of customer complaints - Jilin | pieces | 2558 | 41 | |
| Number of customer complaints - Liaoning | pieces | 3373 | 41 | |
| Number of customer complaints - Ningbo | pieces | 408 | 41 | |
| Number of customer complaints - Ningxia | pieces | 1377 | 41 | |
| Number of customer complaints - Qingdao | pieces | 1408 | 41 | |
| Number of customer complaints - Qinghai | pieces | 389 | 41 | |
| Number of customer complaints - Shaanxi | pieces | 5608 | 41 | |
| Number of customer complaints - Shandong | pieces | 8983 | 41 | |
| Number of customer complaints - Shanghai | pieces | 1889 | 41 | |
| Number of customer complaints - Shanxi | pieces | 2518 | 41 | |
| Number of customer complaints - Shenzhen | pieces | 1806 | 41 | |
| Number of customer complaints - Sichuan | pieces | 2967 | 41 | |
| Number of customer complaints - Tianjin | pieces | 5973 | 41 | |
| Number of customer complaints - Xiamen | pieces | 873 | 41 | |
| Number of customer complaints - Xinjiang | pieces | 2710 | 41 | |
| Number of customer complaints - Xizang | pieces | 28 | 41 | |
| Number of customer complaints - Yunnan | pieces | 1033 | 41 | |
| Number of customer complaints - Zhejiang | pieces | 4562 | 41 | |
| Number of electronic policies issued for long-term insurance | policies | 14991000 | 22 | |
| Number of individuals covered by city-specific commercial medical insurance projects | million individuals | 40 | 11 | |
| Number of users registered on the China Life Insurance App | million | 144 | 14 | |
| One-day Settlement for Critical Illnesses cases | cases | 244000 | 15 | |
| One-day Settlement for Critical Illnesses payout | RMB | 11200000000 | 15 | |
| One-day Settlement for Critical Illnesses settlement rate | almost 95% | 15 | ||
| One-stop direct claims payment service payout | RMB | 1600000000 | 15 | |
| One-stop direct claims payment service served | person-times | 4600000 | 15 | |
| One-time problem-solving rate for 95519 telephone inbound services within 48 hours | % | 90.65 | 14 | |
| Pre-payment services offered for | cases | 28000 | 15 | |
| Pre-payment services pre-paying close to | RMB | 500000000 | 15 | |
| Pre-underwrote large-sum policies covering premiums | RMB | 570000000 | 15 | |
| Pre-underwrote large-sum policies for | individuals | 9934 | 15 | |
| Premiums for households in compliance with family planning regulations | RMB | 1.8 trillion | 12 | |
| Premiums for micro and small-sized enterprise insurance | billion RMB | 430.2 | 12 | |
| Premiums for specific women groups (women and family planning insurance) | RMB | 1.4 trillion | 12 | |
| Premiums for student and child insurance | RMB | 14 trillion | 12 | |
| Registering a year-on-year increase in direct claims payment cases | % | 8.5 | 14 | |
| Rendition of services throughout the year for 95519 hotline, smart services accounted for | % | 89.39 | 14 | |
| Successful intelligent review rate for policy maintenance service | % | 99 | 14 | |
| Total direct claims payment cases exceeded | million | 7.27 | 14 | |
| Underwrote insurance policies for customers via video | person-times | 1814 | 15 | |
| Year-on-year drop in number of cases and complaints received | % | -14.25 | 16 | |
| Year-on-year drop in number of complaints and grievances processed | % | -9.29 | 16 | |
| Year-on-year increase in number of insured individuals (Guangzhou Branch of China Life) | % | 256.4 | 12 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of intellectual property rights applications filed | applications | 23 | 17 | ||
| Number of intellectual property rights obtained by the Company | / | 39 | 38 | 23 | 40 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of existing products changed by China Life | 86 | 10 | |||
| Number of new product development and upgraded product | / | 160 | 88 | 196 | 40 |
| Number of new products launched by China Life | 110 | 10 | |||
| Overall efficiency year-round for claims settlement improved with speed increasing by nearly | % | 12 | 14 | ||
| Service satisfaction rate | % | 99.03 | 14 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Authorization scale of service preference for customer notification | % | 39 | 14 |
| External education for consumer protection - number of centralized education activities carried out | 15000 | 16 | |
| Internal training for consumer protection - employee participation rate | % | 100 | 16 |
| Internal training for consumer protection - number of person-times attended | person-times | 770000 | 16 |
| Number of information security awareness and emergency plan drills | drills | 12 | 17 |
| Number of participants in face-to-face investor relations meetings in 2023 | participants | 2500 | 31 |
| Paperless application rate for personal long-term insurance business | percent | 99.9% | 22 |
| Smart teller machines provided more than | services to elderly customers at counters | 3484000 | 15 |
| Smart teller machines provided services to elderly customers | elderly customers | 125000 | 15 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of penetration tests in production environments | tests | 12 | 17 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of independent directors on Board of Directors as of December 31, 2023 | members | 4 | 31 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2022-2023 | 2023 | Report Pages |
|---|---|---|---|---|---|
| App elderly-friendly design service times | times | 25860000 | 15 | ||
| Consumer education coverage | million person-times | 290 | 16 | ||
| Donation to China Life Charity Foundation | million RMB | 36 | 29 | ||
| ESG rating from MSCI | BBB | 7 | |||
| Investment in COFCO Fulimenn Co., Ltd. | billion RMB | 3.071 | 25 | ||
| Investment in the Beijing-Tianjin-Hebei region | million RMB | 594 | 25 | ||
| Investment in the China Life (Shenzhen) Technology Innovation Fund | billion RMB | 4 | 25 | ||
| Investment in the Greater Bay Area (in railway transport, industrial parks, and urban renewal) | billion RMB | 24.6 | 25 | ||
| Investment in the Northeast China region | billion RMB | 2.13 | 25 | ||
| Investment in the Northeast China region (2022 to 2023) | billion RMB | 3.44 | 25 | ||
| Investment in the Yangtze River Delta region | billion RMB | 1.698 | 25 | ||
| Investments in 'massive health' funds | billion RMB | 1443.8 | 13 | ||
| Number of candidates shortlisted in the reading activity 'Twenty Years of Unity, China Life Members Thrive Together' | 242 | 27 | |||
| Number of female employees who watched the 'China Life: Radiant Beauty, Vigorous Youth' event | employees | 10000 | 27 | ||
| Number of investors and analysts attracted to investor communication activities in 2023 | persons | 1200 | 31 | ||
| Number of local and international participants in 2023 China Life Corporate Day | participants | 200 | 31 | ||
| Number of newly launched city-specific commercial medical insurance projects | projects | 27 | 11 | ||
| Number of online and offline exchanges and investor-oriented communication activities held in 2023 | meetings | 247 | 31 | ||
| Number of provinces covered by city-specific commercial medical insurance projects | provinces | 32 | 11 | ||
| Number of young volunteer teams established | 320 | 29 | |||
| Rural revitalization insurance products compensation paid | billion RMB | 15.8 | 24 | ||
| Rural revitalization insurance products coverage | million people | 86 | 24 | ||
| Rural revitalization insurance products number of people compensated | million people | 4.35 | 24 | ||
| Rural revitalization insurance products sum insured | billion RMB | 3807 | 24 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Altogether disbursed in condolence funds for special condolences in rural revitalization areas and Tibet | RMB | 543000 | 28 | ||
| Amount allocated to elderly sector from 'massive health' funds | billion RMB | 110 | 13 | ||
| Amount paid out in compensation under rural revitalization series insurance | million RMB | 58.5 | 12 | ||
| Assistance funds worth allocated | million RMB | 6.1137 | 28 | ||
| Condolences extended to employees | person-times | 2003 | 28 | ||
| Donate funds | RMB 10000 | 3894000 | 3495.98 | 3699.8 | 40 |
| Granting a subsidy totaling to employees who were facing difficulties | RMB | 900000 | 28 | ||
| Number of elderly care service products available on China Life's app | 80000 | 13 | |||
| Number of elderly care service products issued under individual pension business | 11906 | 13 | |||
| Number of people covered by long-term care insurance projects | million people | 38 | 11 | ||
| Number of person-times engaged in volunteer programs | 41000 | 29 | |||
| Number of person-times insured under rural revitalization series insurance | person-times | 1 million | 12 | ||
| Number of person-times of households in compliance with family planning regulations insured | person-times | about 30 million | 12 | ||
| Number of person-times of specific women groups insured for women and family planning insurance | person-times | approximately 10 million | 12 | ||
| Number of person-times of students insured | person-times | over 40 million | 12 | ||
| Number of person-times provided with old age insurance coverage | million person-times | 50 | 11 | ||
| Number of registered young volunteers | 2800 | 29 | |||
| Number of volunteer programs organized | 540 | 29 | |||
| Paid visits and extended condolences to employees who were facing difficulties | person-times | 300 | 28 | ||
| Reduction of more than RMB 28 billion in medical costs for critical illness insurance projects | billion RMB | 28 | 11 | ||
| Rural revitalization assistance funds allocated | million RMB | 33.66 | 24 | ||
| Total insurance assistance investment of the Company | million RMB | 5.2815 | 24 | ||
| Video services to elderly customers via Air Customer Service | video services | 17200 | 15 | ||
| Visited altogether for special condolences in rural revitalization areas and Tibet | person-times | 1082 | 28 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of carbon dioxide equivalent | 56112.28 | 48385.05 | 49460.25 |
| Indirect Energy Emissions (Scope 2) | tons of carbon dioxide equivalent | 1006550.08 | 659856.65 | 639990.83 |
| Total GHG Emissions | tons | 1062662.36 | 708241.7 | 689451.08 |
| Total GHG Emissions Intensity (By Revenue) | kg CO2 equivalent / RMB 10000 revenue | 12.38 | 8.56 | 8.23 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Electronic Waste | tons | 1097.82 | 401.85 | 447.94 |
| Hazardous Waste (Used Batteries) | pieces | 646607 | 565347 | 580239 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | tons | 3281.18 | 3701.42 | 3853.95 |
| Non-Hazardous Waste (Office Waste) | tons | 2184.21 | 2479.82 | 4102.11 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year | metric tons | 6052 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | kg standard coal / RMB 10000 revenue | 2.54 | 2.43 | 2.34 |
| Diesel Fuel Consumption | L | 575654.18 | 715450.91 | 319343.28 |
| Fossil Fuel Consumption | kg | 248905.6 | 144094.34 | 255013.02 |
| Gasoline Consumption | L | 117599731.5 | 14496376.72 | 19418902.63 |
| LPG Consumption | kg | 440375.95 | 330568.93 | 171122.21 |
| Natural Gas Consumption | cubic meters | 6225824.6 | 6223777.72 | 7075745.49 |
| Purchased Electricity | kWh | 551218579.61 | 536106304.74 | 525679976.63 |
| Purchased Heating | GJ | 4564593.37 | 3219229.11 | 3096288.22 |
| Total Energy Consumption | tons of standard coal | 252559.85 | 201009.51 | 196328.24 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption Intensity (By Revenue) | tons / RMB 10000 revenue | 114.63 | 10.21 | 9.32 |
| Water Consumption in Office | tons | 3069433.4 | 827185.66 | 1154904.04 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tons | 4827.09 | 4472.58 | 4389.45 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Investment in Ecological Restoration | billion RMB | 0.68 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 49184 | 49514 | 49574 |
| Number of Employees Aged Above 50 | person | 14369 | 15109 | 14579 |
| Number of Employees Aged Below 30 | person | 38494 | 36085 | 33912 |
| Number of Employees in Mainland China | person | 101450 | 100362 | 98050 |
| Number of Employees in Overseas | person | 9 | 16 | 15 |
| Number of Ethnic Minority Employees | person | 6486 | 6442 | 6283 |
| Number of Female Employees | person | 57461 | 56722 | 55689 |
| Number of General Employees | person | 101300 | 100219 | 97906 |
| Number of Male Employees | person | 43998 | 43656 | 42376 |
| Number of New Employees | person | 3894 | 3515 | 3002 |
| Number of Total Employees | person | 101459 | 100378 | 98065 |
| Percentage of Ethnic Minority Employees | % | 6.4 | ||
| Percentage of Female Employees | % | 56.66 | 56.53 | 57 |
| Percentage of Male Employees | % | 43.34 | 43.47 | 43 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.09 | 0.73 | 0.84 |
| Turnover Rate of Employees Aged Above 50 | % | 0.3 | 0.2 | 0.26 |
| Turnover Rate of Employees in Mainland China | % | 2.78 | 1.99 | 1.8 |
| Turnover Rate of Female Employees | % | 2.55 | 1.85 | 1.62 |
| Turnover Rate of Male Employees | % | 3.05 | 2.17 | 2.04 |
| Turnover Rate of Total Employees | % | 2.78 | 1.99 | 1.8 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Fatalities Rate of the Last 3 Years | % | 0.006 | ||
| Number of Fatalities of the Last 3 Years | person | 18 | ||
| Number of Work-related Fatalities | person | 8 | 3 | 7 |
| Work-related Fatalities Rate | % | 0.0078 | 0.003 | 0.0071 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 8870.5 | 5779 | 7369.5 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Workers and employees' congress coverage | percent | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of New Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
| Total Cost of Training | RMB 100 million | 1.776 | 0.9449 | 2.4403 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 125.97 | 118.31 | 164.36 |
| Average Training Hours (General Employees) | hours | 113.09 | 109.46 | 157.83 |
| Average Training Hours (Male) | hours | 108.3 | 112.36 | 150.43 |
| Average Training Hours (Senior Management) | hours | 156.15 | 159.53 | 170.69 |
| Average Training Hours per Employee | hours | 119 | 114.56 | 159.18 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | / | 23 | 36 | 30 |
| Number of Suppliers in Overseas | / | 30 | 17 | 24 |
| Number of Total Suppliers | / | 21524 | 29442 | 38185 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaint Growth Rate | % | -14.25 |
| Number of Complaints Dealt with | 132032 | |
| Total Number of Customer Complaints | 135730 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | / | 39 | 38 | 23 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Employee Coverage of Data Security Training | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Investment in Elderly Care Services | billion RMB | 110 | ||
| Number of Participations in Volunteer Activities | person-times | 41000 | ||
| Number of Registered Volunteers | 2800 | |||
| Total Public Welfare Donations | RMB 10000 | 3894000 | 3495.98 | 3699.8 |