China Merchants Bank Sustainability Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Carbon emissions from investment and financing activities | million tons | 36.2723 | 61 | ||
| Decrease in carbon emissions at Head Office building | tons | 1030.51 | 76 | ||
| Greenhouse gas emissions (scope 1 plus scope 2) (ten thousand tons of CO2 equivalent) | ten thousand tons of CO2 equivalent | 40.76 | 44.10 | 44.98 | 94 |
| Per capita greenhouse gas emissions (tons of CO2 equivalent/person) | tons of CO2 equivalent/person | 3.80 | 3.98 | 3.94 | 94 |
| Scope 1 (direct) greenhouse gas emissions (ten thousand tons of CO2 equivalent) | ten thousand tons of CO2 equivalent | 1.61 | 1.66 | 2.21 | 94 |
| Scope 2 (indirect) greenhouse gas emissions (ten thousand tons of CO2 equivalent) | ten thousand tons of CO2 equivalent | 39.15 | 42.44 | 42.77 | 94 |
| Scope 3 greenhouse gas emissions (ten thousand tons of CO2 equivalent) | ten thousand tons of CO2 equivalent | 271.50 | 279.63 | 300.68 | 94 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total amount of hazardous waste (Head Office of China Merchants Bank, 44 domestic branches, 6 overseas branches) | tons | 62 | 97 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total amount of non-hazardous waste (Head Office of China Merchants Bank, 44 domestic branches, 6 overseas branches) | ten thousand tons | 4.39 | 4.74 | 2.41 | 97 |
| Weight of paper used for card brochures and envelopes | tons | 317.82 | 268.38 | 224.5 | 93 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Carbon dioxide equivalent emissions reduction achieved by Xiamen Branch Smart Grid Carbon Reduction Loan | tons | 158.09 | 61 | ||
| Converted annual emission reduction of chemical oxygen demand from green loan projects | ten thousand tons | 29.58 | 35.72 | 27.66 | 14 |
| Converted annual emission reduction of standard coal from green loan projects | ten thousand tons | 694.29 | 733.01 | 799.42 | 14 |
| Converted annual reduction of carbon dioxide equivalent of green loan projects (ten thousand tons) | ten thousand tons | 1525.24 | 1613.05 | 1778.67 | 13 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Paper saved by using e-bills for credit cards | 100 million pieces | 19.43 | 19.86 | 18.93 | 93 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Balance of loans made to support strategic emerging industries | RMB 100 million | 2191.54 | 3023.23 | 3750.97 | 14, 232 |
| Consumption of externally-acquired electricity (megawatt-hour) | megawatt-hour | 659212.16 | 733741.27 | 740895.34 | 94 |
| Consumption of externally-acquired thermal energy (RMB ten thousand) | RMB ten thousand | 1655.93 | 1722.09 | 2131.79 | 94 |
| Consumption of liquefied petroleum gas in cafeteria | tons | 53.51 | 48.96 | 35.3 | 93 |
| Diesel consumption of standby generators (liters) | liters | 75546.08 | 77104.56 | 62334.32 | 94 |
| Diesel consumption of vehicles | liters | 5549.67 | 4635.92 | 3658.46 | 93 |
| Electricity usage at Head Office building | kWh per square meter | 118.98 | 76 | ||
| Gas consumption (ten thousand cubic meters) | ten thousand cubic meters | 2.45 | 1.54 | 2.36 | 94 |
| Gasoline consumption of vehicles | ten thousand liters | 171.06 | 143.8 | 146.26 | 93 |
| Natural gas consumption | ten thousand cubic meters | 407.95 | 403.19 | 374.1 | 93 |
| Number of sub-branch locations with electricity usage data connected to energy management platform | locations | 172 | 74 | ||
| Reduction in electricity usage at Head Office building | % | 11.28 | 76 | ||
| Reserve generator gasoline consumption (liters) | liters | 2826.81 | 1094.90 | 788.11 | 94 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Per capita water consumption (tons/person) | tons/person | 31.98 | 18.42 | 22.43 | 96 |
| Total barreled water consumption (ten thousand tons) | ten thousand tons | 2.89 | 0.84 | 1.14 | 96 |
| Total bottled water consumption (ten thousand tons) | ten thousand tons | 2.37 | 1.78 | 0.18 | 96 |
| Total municipal water supply (ten thousand tons) | ten thousand tons | 198.2 | 185.84 | 254.96 | 96 |
| Total water consumption (ten thousand tons) | ten thousand tons | 203.46 | 188.46 | 256.28 | 96 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average PUE of self-owned data centers | 1.57 | 1.54 | 1.59 | 95 | |
| Number of main and branch office buildings with electricity usage data connected to energy management platform | buildings | 54 | 74 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of paper used for new card brochures and envelopes | ten thousand pieces | 2543 | 2147 | 1796 | 93 |
| Number of paper statements saved annually by credit card electronic statements | billion paper statements | 1.893 | 76 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Credit loan granted by Xiamen Branch for Smart Grid Carbon Reduction Loan (2-year) | million RMB | 8.68 | 61 | |
| Head Office property management initiative received Three-Star Green Property Management Project award in Shenzhen | Three-Star | 75 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average Board meeting attendance | % | 99.73 | 97.52 | 96.06 | 294 |
| Average tenure of Board members | years | 6.6 | 5.6 | 4.4 | 294 |
| Coverage of social insurance | % | 100 | 100 | 100 | 240 |
| Employee number | 103669 | 112999 | 116529 | 235 | |
| Female new hires | 6162 | 6505 | 237 | ||
| Male new hires | 4477 | 4106 | 237 | ||
| New hires aged 30 and below | 9296 | 9422 | 237 | ||
| New hires aged above 50 | 35 | 42 | 237 | ||
| New hires aged between 31 and 50 | 1308 | 1147 | 237 | ||
| New hires in campus recruitment | persons | 4562 | 6276 | 7113 | 236 |
| New hires in social recruitment | 5100 | 4363 | 3498 | 237 | |
| Number of Directors | 16 | 15 | 15 | 294 | |
| Number of Independent Non-executive Directors | 6 | 6 | 6 | 294 | |
| Number of Non-executive Directors with industry experience | 14 | 14 | 13 | 294 | |
| Number of R&D personnel | persons | 10650 | 288 | ||
| Number of business outlets in rural and county areas | 124 | 126 | 128 | 229 | |
| Number of employees aged above 50 | persons | 3198 | 3492 | 3995 | 236 |
| Number of employees aged below 30 | 43095 | 46066 | 45405 | 235 | |
| Number of employees aged between 31 and 50 | persons | 52160 | 55861 | 60265 | 236 |
| Number of employees in Central China | persons | 11616 | 11691 | 12361 | 236 |
| Number of employees in Northeast China | persons | 5176 | 5114 | 5217 | 236 |
| Number of employees in West China | persons | 13366 | 15332 | 16029 | 236 |
| Number of employees in the Bohai Rim region | persons | 12618 | 13941 | 14471 | 236 |
| Number of employees in the Pearl River Delta and West Coast Economic Zone | persons | 32216 | 35289 | 36176 | 236 |
| Number of employees in the Yangtze River Delta region | persons | 25495 | 28555 | 29066 | 236 |
| Number of ethnic minority employees | 4210 | 4625 | 4942 | 14, 239 | |
| Number of female Directors | 1 | 1 | 294 | ||
| Number of female employees | 53890 | 59405 | 62085 | 235 | |
| Number of inclusive SMEs with loan balance | 913289 | 990693 | 1004465 | 233 | |
| Number of male Directors | 15 | 14 | 15 | 294 | |
| Number of male employees | 44563 | 46014 | 47580 | 235 | |
| Number of new hires | persons | 9662 | 10639 | 10611 | 236 |
| Number of other Non-executive Directors | 8 | 8 | 7 | 294 | |
| Number of overseas employees | persons | 3182 | 3077 | 3209 | 236 |
| Percentage of employees signing labor contracts (permanent employees only) | % | 100 | 100 | 100 | 240 |
| Percentage of female employees | % | 55 | 56 | 57 | 14, 239 |
| Percentage of females among middle and senior managers | % | 23 | 22 | 23 | 239 |
| Percentage of male employees | % | 45 | 44 | 43 | 239 |
| Percentage of males among middle and senior managers | % | 77 | 78 | 77 | 239 |
| Permanent employees that have signed labor contracts with CMB | 98453 | 105419 | 109665 | 235 | |
| Union establishment rate | % | 100 | 100 | 100 | 240 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 7.18 | 7.14 | 6.61 | 237 |
| Female employee turnover rate | % | 6.55 | 6.65 | 6.32 | 237 |
| Male employee turnover rate (%) | % | 6.70 | 7.78 | 7.93 | 238 |
| Turnover rate of employees aged above 50 | % | 1.94 | 3.46 | 2.77 | 238 |
| Turnover rate of employees aged below 30 (%) | % | 10.22 | 10.73 | 9.50 | 238 |
| Turnover rate of employees aged between 31 and 50 (%) | % | 4.13 | 4.76 | 5.44 | 238 |
| Turnover rate of employees in Central China (%) | % | 3.47 | 3.68 | 238 | |
| Turnover rate of employees in Northeast China (%) | % | 2.55 | 3.95 | 238 | |
| Turnover rate of employees in West China | % | 5.67 | 5.26 | 239 | |
| Turnover rate of employees in the Bohai Rim region (%) | % | 3.02 | 4.14 | 238 | |
| Turnover rate of employees in the Pearl River Delta and West Coast Economic Zone (%) | % | 9.47 | 9.25 | 238 | |
| Turnover rate of employees in the Yangtze River Delta region (%) | % | 6.26 | 6.75 | 238 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Lost workdays due to work-related injuries | Days | 2667 | 1886 | 2310 | 240 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Digital capability evaluation and certification of business personnel | person-times | 30290 | 288 | ||
| Expenditure on employee training | RMB ten thousand | 54216 | 52683 | 54777 | 241 |
| Number of IT personnel covered by training courses | persons | 15236 | 288 | ||
| Number of IT personnel training courses conducted | courses | 190 | 288 | ||
| Number of business personnel covered by digital empowerment training courses | person-times | 19510 | 288 | ||
| Number of digital empowerment training courses for business personnel | courses | 45 | 288 | ||
| Number of employee participations in online study | ten thousand | 9500 | 12259 | 18763 | 241 |
| Number of employees who attended training | 76972 | 79603 | 84603 | 241 | |
| Number of employees who participated in training | ten thousand | 45.80 | 43.00 | 55.19 | 241 |
| Number of training rounds | 7202 | 6715 | 8596 | 241 | |
| Percentage of R&D personnel out of total employees | % | 9.14 | 288 | ||
| Percentage of employees who accepted training | % | 98.00 | 98.00 | 98.12 | 241 |
| Percentage of male employees who accepted training | % | 98.00 | 98.00 | 97.99 | 241 |
| Training sessions attended by Board members | 5 | 4 | 7 | 295 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans | RMB 100 million | 2318.32 | 2332.81 | 2692.82 | 233 |
| Balance of green loan | RMB 100 million | 2638.42 | 3553.57 | 4477.65 | 91 |
| Balance of green loans (RMB 100 million) | RMB 100 million | 2638.42 | 3553.57 | 4477.65 | 13 |
| Balance of loans made to affordable housing projects | RMB 100 million | 689.40 | 675.86 | 456.32 | 233 |
| Balance of loans made to clean energy industry | RMB 100 million | 814.27 | 1270.29 | 1471.59 | 91 |
| Balance of loans made to clean production industry | RMB 100 million | 166.36 | 88.28 | 79.76 | 91 |
| Balance of loans made to ecological and environmental industries | RMB 100 million | 97.90 | 108.61 | 144.37 | 91 |
| Balance of loans made to energy-saving and eco-friendly industry | RMB 100 million | 251.70 | 511.13 | 606.58 | 91 |
| Balance of loans made to green service | RMB 100 million | 12.45 | 11.39 | 14.88 | 91 |
| Balance of loans made to green upgrades of infrastructure | RMB 100 million | 1295.74 | 1563.87 | 2160.48 | 91 |
| Balance of loans made to inclusive SMEs | RMB 100 million | 6011 | 6783.49 | 8042.79 | 14, 232 |
| Balance of technology enterprise loans | RMB 100 million | 4284.77 | 14, 232 | ||
| Budget of centralized procurement projects | RMB 100 million | 25.56 | 49.19 | 75.06 | 297 |
| Contractors | 5216 | 7580 | 6864 | 235 | |
| Loan balance growth rate of inclusive SMEs | % | 18.22 | 12.85 | 18.56 | 232 |
| Number of centralized procurement projects | 252 | 282 | 439 | 297 | |
| Number of community banks | 201 | 150 | 134 | 229 | |
| Number of domestic and foreign branches | 1924 | 1910 | 1935 | 229 | |
| Number of domestic business outlets | 1913 | 1899 | 1924 | 229 | |
| Number of domestic self-service banks | 2812 | 2695 | 2226 | 229 | |
| Number of self-service equipment | 6592 | 5855 | 5281 | 229 | |
| Number of suppliers at Chinese mainland | 454 | 498 | 611 | 297 | |
| Number of suppliers for centralized procurement projects | 637 | 528 | 476 | 296 | |
| Number of suppliers in overseas regions, HK and Macau | 22 | 30 | 26 | 297 | |
| Number of suppliers included in supplier database | 30252 | 29868 | 25680 | 297 | |
| Proportion of supporting strategic emerging industries in total corporate loans | % | 11.64 | 14.42 | 16.16 | 14 |
| Total assets (RMB million) | RMB million | 9249021 | 10138912 | 11028483 | 13 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average cycle of centralized procurement projects | days | 25 | 24 | 20 | 297 |
| Green loan balance increase compared to prior year | RMB 100 million | 562.16 | 915.15 | 924.08 | 91 |
| Ratio of centralized procurement projects that received assistance for ensuring fulfillment of obligations | % | 100 | 100 | 100 | 297 |
| Supplier review coverage | % | 100 | 100 | 100 | 297 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of suppliers implementing hiring practices | ten thousand | 1.20 | 1.20 | 297 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual accumulative number of consumer education activities | 22608 | 14940 | 18256 | 233 | |
| Average service response time | second | 4.31 | 3.63 | 3.70 | 231 |
| Consumer rights protection review coverage rate | % | 100 | 137 | ||
| Cumulative users of CMB Life | 100 million | 1.44 | 1.37 | 1.27 | 230 |
| Customer Net Promoter Score (NPS) | points | 73.68 | 137 | ||
| Customer complaint response rate within one hour | % | 99.16 | 137 | ||
| Customer praise and affirmation | times | 106521 | 205947 | 162507 | 231 |
| Nonperforming loan ratio (%) | % | 0.91 | 0.96 | 0.95 | 13 |
| Number of CMB corporate App customers | ten thousand | 185.02 | 148.88 | 123.48 | 230 |
| Number of consumer rights protection reviews | 144500 | 137 | |||
| Number of customers serving technology enterprises | ten thousand | 14.08 | 14, 232 | ||
| Number of monthly active users of CMB App | ten thousand | 7505.43 | 6686.20 | 6541.69 | 230 |
| Number of new individual customers | ten thousand | 1282 | 1060 | 1534 | 230 |
| Number of online corporate banking customers | ten thousand | 264.64 | 233.38 | 212.24 | 230 |
| Number of orders placed through the CMB Cloud Procurement Platform | 499724 | 390000 | 410000 | 297 | |
| Number of users of the CMB App | 100 million | 2.07 | 1.88 | 1.70 | 230 |
| Number of visual devices | 7603 | 12511 | 14746 | 230 | |
| Number of winning entries in Craftsman’s Cup Creativity Competition | entries | 311 | 288 | ||
| Ratio of credit card customers using e-bills | % | 99.59 | 99.58 | 99.57 | 93 |
| Remote online omni-channel customer satisfaction | % | 97.61 | 98.53 | 99.10 | 231 |
| Remote online omnichannel customer satisfaction | % | 97.61 | 98.53 | 99.1 | 14 |
| Total profit (RMB million) | RMB million | 148173 | 165113 | 176618 | 13 |
| Total retail customers | 100 million | 1.97 | 1.84 | 1.73 | 230 |
| Transaction volume of CMB corporate App | RMB 100 million | 7507.15 | 8649.25 | 7777.87 | 230 |
| Wholesale online channel customer coverage | % | 96.21 | 94.71 | 94.00 | 230 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| 20-second manual response rate for remote online omni-channel | % | 94.37 | 94.89 | 92.52 | 231 |
| Number of items of new systems, new products and new services reviewed | 34063 | 76464 | 102983 | 233 | |
| Number of new systems, new products and new services reviewed | 34063 | 76464 | 102983 | 233 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of people covered by consumer rights protection training | 85895 | 89600 | 99797 | 233 | |
| Proportion of credit cards using electronic statements | % | 99.57 | 76 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of employees punished for violations | 596 | 514 | 678 | 295 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of cadres’ integrity talks before taking office | 2204 | 1757 | 1667 | 296 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Anti-corruption training times | 971 | 1500 | 1880 | 295 | |
| Number of AML training times | 1026 | 1268 | 1298 | 296 | |
| Number of Executive Directors | 2 | 1 | 2 | 294 | |
| Number of people covered by AML training | ten thousand | 26.31 | 38.62 | 26.00 | 296 |
| Number of people covered by anti-corruption training | ten thousand | 16.28 | 16.40 | 19.79 | 295 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of new inclusive small and micro enterprise loans issued within the year | RMB 100 million | 4354.26 | 4762.43 | 6028.21 | 233 |
| Financial education outreach | people | 555000000 | 137 | ||
| New loan amount made to affordable housing projects in the current year | RMB 100 million | 254.57 | 113.95 | 103.64 | 233 |
| Number of entries submitted to Craftsman’s Cup Creativity Competition | entries | 1891 | 288 | ||
| Number of outlets with barrier-free access | 1913 | 1899 | 1924 | 229 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Funding support for hydropower projects in Yunnan, Gansu, Sichuan, and other provinces | billion RMB | 5 | 61 | ||
| Number of participants in Craftsman’s Cup Creativity Competition | participants | 6335 | 288 | ||
| Supporting the annual disbursement of loans for strategic emerging industries | RMB 100 million | 2016.90 | 2491.24 | 2675.68 | 232 |
| Supporting the proportion of strategic emerging industries in the total company loans | % | 11.64 | 14.42 | 16.16 | 232 |
| Total taxes (RMB 100 million) | RMB 100 million | 568.68 | 610.04 | 562.40 | 13 |
Other aspects.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Return on Average Assets Attributable to Shareholders (ROAA) | % | 1.36 | 1.42 | 1.39 | 229 |
| Return on Average Equity Attributable to Shareholders (ROAE) | % | 16.96 | 17.06 | 16.22 | 229 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ten thousand tons of CO2 equivalent | 1.61 | 1.66 | 2.21 |
| Indirect Energy Emissions (Scope 2) | ten thousand tons of CO2 equivalent | 39.15 | 42.44 | 42.77 |
| Scope 3 GHG Emissions (Investments) | million tons | 36.2723 | ||
| Total GHG Emissions | ten thousand tons of CO2 equivalent | 40.76 | 44.1 | 44.98 |
| Total GHG Emissions Intensity (By Employee) | tons of CO2 equivalent/person | 3.8 | 3.98 | 3.94 |
| Total Other Indirect Energy Emissions (Scope 3) | ten thousand tons of CO2 equivalent | 271.5 | 279.63 | 300.68 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Hazardous Waste | tons | 62 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | tons | 43900 | 47400 | 24100 |
| Paper Waste | tons | 317.82 | 268.38 | 224.5 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | ten thousand tons | 87.81 | 165.62 |
| CO2 Emissions Reduction Percentage Compared to Last Year | % | 5.76 | 10.27 |
| GHG Emissions Reduction Compared to Last Year | ten thousand tons CO2e | 87.81 | 165.62 |
| GHG Emissions Reduction Percentage Compared to Last Year | % | 5.76 | 10.27 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | liters | 75546.08 | 4635.92 | 3658.46 |
| Gasoline Consumption | ten thousand liters | 171.06 | 143.8 | 146.26 |
| LPG Consumption | tons | 53.51 | 48.96 | 35.3 |
| Natural Gas Consumption | ten thousand cubic meters | 407.95 | 403.19 | 374.1 |
| Purchased Electricity | megawatt-hour | 659212.16 | 733741.27 | 740895.34 |
| Purchased Electricity Intensity (By Area) | kWh per square meter | 118.98 | ||
| Purchased Heating | RMB ten thousand | 1655.93 | 1722.09 | 2131.79 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Municipal Water Consumption | ten thousand tons | 198.2 | 185.84 | 254.96 |
| Water Consumption | ten thousand tons | 203.46 | 188.46 | 256.28 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average PUE of self-owned data centers | 1.57 | 1.54 | 1.59 | |
| Number of main and branch office buildings with electricity usage data connected to energy management platform | buildings | 54 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | pieces | 25430000 | 21470000 | 17960000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Contractors | 5216 | 7580 | 6864 | |
| Number of Employees Aged 30-50 | 52160 | 55861 | 60265 | |
| Number of Employees Aged Above 50 | 3198 | 3492 | 3995 | |
| Number of Employees Aged Below 30 | 43095 | 46066 | 45405 | |
| Number of Employees in Central China | 11616 | 11691 | 12361 | |
| Number of Employees in Northeast China | 5176 | 5114 | 5217 | |
| Number of Employees in Overseas | 3182 | 3077 | 3209 | |
| Number of Employees in West China | 13366 | 15332 | 16029 | |
| Number of Female Employees | 53890 | 59405 | 62085 | |
| Number of Male Employees | 44563 | 46014 | 47580 | |
| Number of New Employees | 9662 | 10639 | 10611 | |
| Number of New Employees (Above 50) | 35 | 42 | ||
| Number of New Employees (Aged 30-50) | 1308 | 1147 | ||
| Number of New Employees (Aged Below 30) | 9296 | 9422 | ||
| Number of New Employees (Female) | 6162 | 6505 | ||
| Number of New Employees (On-campus Recruitment) | 4562 | 6276 | 7113 | |
| Number of New Employees (Social Recruitment) | 5100 | 4363 | 3498 | |
| Number of Total Employees | 103669 | 112999 | 116529 | |
| Percentage of Female Employees | % | 55 | 56 | 57 |
| Percentage of Male Employees | % | 45 | 44 | 43 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 4.13 | 4.76 | 5.44 |
| Turnover Rate of Employees Aged Above 50 | % | 1.94 | 3.46 | 2.77 |
| Turnover Rate of Employees Aged Below 30 | % | 10.22 | 10.73 | 9.5 |
| Turnover Rate of Employees in Central China | % | 3.47 | 3.68 | |
| Turnover Rate of Employees in Northeast China | % | 2.55 | 3.95 | |
| Turnover Rate of Employees in West China | % | None | 5.67 | 5.26 |
| Turnover Rate of Female Employees | % | 6.55 | 6.65 | 6.32 |
| Turnover Rate of Male Employees | % | 6.7 | 7.78 | 7.93 |
| Turnover Rate of Total Employees | % | 7.18 | 7.14 | 6.61 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 2667 | 1886 | 2310 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 98 | 98 | 98.12 |
| Percentage of Trained Male Employees | % | 98 | 98 | 97.99 |
| Total Cost of Training | RMB ten thousand | 54216 | 52683 | 54777 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (Female) | hours |
| Average Training Hours (General Staff) | hours |
| Average Training Hours (Male) | hours |
| Average Training Hours (Middle Management) | hours |
| Average Training Hours (Senior Management) | hours |
| Average Training Hours per Employee | hours |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | 454 | 498 | 611 | |
| Number of Suppliers in Overseas | 22 | 30 | 26 | |
| Number of Total Suppliers | 30252 | 29868 | 25680 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Number of Customer Complaints | number | 1227 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Anti-corruption Training Session | sessions | 971 | 1500 | 1880 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 162800 | 164000 | 197900 |