China CITIC Bank Corporation Limited 2023 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Estimated reduction in SO2 emissions from sustainability-linked panda notes (Guangzhou Branch) | tonnes | 465.94 | 73 | ||
| Nitrogen oxides emissions (in ton) | ton | 0.34 | 0.45 | 0.52 | 137 |
| Sulphur dioxide emissions from official vehicles | ton | 0.03 | 0.02 | 0.02 | 136 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct greenhouse gas emissions (Scope 1) | ton | 5293.39 | 5606.67 | 6668.93 | 137 |
| Estimated reduction in CO2 emissions from sustainability-linked panda notes (Guangzhou Branch) | tonnes | 31800 | 73 | ||
| Greenhouse gas emissions per RMB 100 million income | ton/RMB 100 million | 74.27 | 74.99 | 80.34 | 137 |
| Greenhouse gas emissions per square meter of floor area | ton/square meter | 0.07 | 0.07 | 0.07 | 137 |
| Indirect greenhouse gas emissions (Scope 2) | ton | 147616.02 | 152922.43 | 157676.17 | 138 |
| Per capita greenhouse gas emissions | ton/person | 2.29 | 2.59 | 2.77 | 137 |
| Total greenhouse gas emissions (Scope 1 + Scope 2) | Tons | 164345.10 | 158529.10 | 152909.41 | 9 |
| Total greenhouse gas emissions (Scope 1 and Scope 2) | ton | 152909.41 | 158529.10 | 164345.10 | 137 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Per capita hazardous wastes | ton/person | 0.0047 | 0.0049 | 0.0050 | 138 |
| Total hazardous wastes | ton | 311.19 | 301.15 | 294.27 | 138 |
| Total hazardous wastes per RMB 100 million income | ton/RMB 100 million | 0.15 | 0.14 | 0.14 | 138 |
| Total hazardous wastes per square meter of floor area | ton/square meter | 0.00014 | 0.00014 | 0.00012 | 138 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Per capita harmless wastes | ton/person | 0.017 | 0.020 | 0.023 | 138 |
| Total harmless wastes | ton | 1169.81 | 1241.70 | 1352.91 | 138 |
| Total harmless wastes per RMB 100 million income | ton/RMB 100 million | 0.66 | 0.59 | 0.57 | 139 |
| Total harmless wastes per square meter of floor area | ton/square meter | 0.0005 | 0.0006 | 0.0006 | 138 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Value of green bonds underwritten | RMB 100 million | 55.26 | 103.10 | 136 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Corporate green loans increase | RMB million | 124999 | 20 | ||
| Diesel purchased for official vehicles | 1.22 | 137 | |||
| Direct energy consumption | MWh | 30040.12 | 26202.96 | 23590.85 | 139 |
| Energy consumption per RMB 100 million income | MWh/RMB 100 million | 142.49 | 131.11 | 136.76 | 139 |
| Energy consumption per square meter of floor area | MWh/square meter | 0.12 | 0.13 | 0.13 | 139 |
| Gas | 203.09 | 218.65 | 19.56 | 139 | |
| Gas consumption | 3.14 | 29.37 | 27.28 | 138 | |
| Gasoline purchased for official vehicles | 2431.78 | 2392.36 | 9500.96 | 137, 139 | |
| Indirect energy consumption | MWh | 261437.44 | 250955.47 | 257999.22 | 140 |
| Liquefied petroleum gas | 471.64 | 427.13 | 227.11 | 140 | |
| Liquefied petroleum gas consumption | 51.73 | 94.75 | 104.62 | 138 | |
| Natural gas | 13242 | 15728.24 | 2589.29 | 137, 139 | |
| Per capita energy consumption | MWh/person | 4.92 | 4.54 | 4.21 | 139 |
| Purchased electricity | MWh | 261437.44 | 250955.47 | 257999.22 | 9, 138, 140 |
| Total energy consumption | MWh | 291477.56 | 277158.43 | 281590.07 | 139 |
| Volume of diesel except for these consumed by vehicles | 9.45 | 14.75 | 11.34 | 137, 139 | |
| Volume of diesel purchased for official vehicles | 4.51 | 139 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Per capita tap water consumption | ton/person | 41.57 | 33.61 | 31.04 | 140 |
| Tap water consumption (total) | ton | 2463067.33 | 2053398.88 | 2076159.46 | 140 |
| Tap water consumption per RMB 100 million income | ton/RMB 100 million | 1204.10 | 971.37 | 1008.35 | 140 |
| Tap water consumption per square meter of floor area | ton/square meter | 1.04 | 0.93 | 0.96 | 140 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Outstanding green credit loan | RMB 100 million | 2054.25 | 3340.82 | 4590.22 | 136 |
| Substitution rate for paper statements of credit cards | % | 100 | 100 | 100 | 140 |
| Substitution rate for personal e-banking transaction volume | % | 99.65 | 99.72 | 99.74 | 9 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| A4 copy paper purchased | ten thousand packs | 59.05 | 53.19 | 51.42 | 140 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Issuing value of green bonds | RMB 100 million | 200 | 136 |
| Number of green bonds underwritten | 22 | 73 | |
| Year-on-year increase in balance of investments in green bonds | % | 57.99 | 73 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Allowance coverage ratio (%) | % | 180.07 | 201.19 | 207.59 | 135 |
| Employees aged 30 and below (in person) | person | 15425 | 14501 | 16219 | 141 |
| Employees aged above 51 (in person) | person | 3262 | 3749 | 4067 | 141 |
| Employees aged between 31 and 50 (in person) | person | 40571 | 42853 | 46605 | 141 |
| Employees dispatched to the Bank or hired with letters of engagement (in person) | person | 929 | 789 | 834 | 141 |
| Employees in Circum-Bohai Sea Region (in person) | person | 15367 | 15995 | 18058 | 141 |
| Employees in Pearl River Delta and Haixi Area (in person) | person | 12436 | 12781 | 13502 | 141 |
| Employees in Yangtze River Delta Area (in person) | person | 11407 | 11850 | 13155 | 141 |
| Employees under labor contract with the Bank (in person) | person | 58329 | 60314 | 66057 | 141 |
| Ethnic-minority employees (in person) | person | 2723 | 2780 | 3204 | 141 |
| Female employees (in person) | person | 32183 | 33425 | 36269 | 141 |
| Male employees (in person) | person | 27075 | 27678 | 30622 | 141 |
| Managerial employees (in person) | person | 6926 | 7103 | 7244 | 141 |
| Number of employees in the central region (in person) | person | 7791 | 7959 | 8404 | 141 |
| Number of employees in the western region (in person) | person | 7470 | 7594 | 8619 | 141 |
| Outlets with a wheelchair-accessible ramp (in number) | number | 1197 | 1210 | 1233 | 145 |
| Primary-level employees (in person) | person | 52332 | 54000 | 59647 | 141 |
| Total assets | RMB100 million | 80428.84 | 85475.43 | 90524.84 | 8 |
| Total assets (RMB 100 million) | RMB 100 million | 80428.84 | 85475.43 | 90524.84 | 135 |
| Total employees | Persons | 59258 | 61103 | 66891 | 9 |
| Total employees (in person) | person | 59258 | 61103 | 66891 | 141 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate (%) | % | 5.67 | 3.29 | 2.58 | 142 |
| Female employee turnover rate (%) | % | 4.46 | 2.91 | 2.40 | 142 |
| Male employee turnover rate (%) | % | 6.44 | 3.75 | 2.81 | 142 |
| Operating income | RMB100 million | 2045.54 | 2111.09 | 2055.70 | 8 |
| Operating income (RMB 100 million) | RMB 100 million | 2045.54 | 2111.09 | 2055.70 | 135 |
| Turnover rate of employees aged 30 and below (%) | % | 5.89 | 5.14 | 4.47 | 142 |
| Turnover rate of employees aged above 51 (%) | % | 0.55 | 0.58 | 0.29 | 142 |
| Turnover rate of employees aged between 31 and 50 (%) | % | 4.48 | 2.87 | 2.12 | 142 |
| Turnover rate of employees in the Circum-Bohai Sea Region (%) | % | 3.55 | 2.33 | 1.42 | 142 |
| Turnover rate of employees in the Pearl River Delta and Haixi Region (%) | % | 7.49 | 4.11 | 3.64 | 142 |
| Turnover rate of employees in the Yangtze River Delta (%) | % | 3.86 | 3.8 | 3.12 | 142 |
| Turnover rate of employees in the central region (%) | % | 4.36 | 3.14 | 2.06 | 143 |
| Turnover rate of employees in the northeastern region (%) | % | 3.92 | 2.85 | 1.53 | 143 |
| Turnover rate of employees in the western region (%) | % | 4 | 3.56 | 3.29 | 143 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of employees died on the job (in person) | person | 1 | 1 | 143 | |
| Number of employees injured on the job (in person) | person | 77 | 39 | 63 | 143 |
| Ratio of employees died on the job (%) | % | 0.0018 | 0.0017 | 143 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Time lost due to injury (in days) | days | 3084.44 | 1394.44 | 2961.19 | 143 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Percentage of female employees attending training (%) | % | 100 | 100 | 100 | 144 |
| Percentage of male employees attending training (%) | % | 100 | 100 | 100 | 144 |
| Percentage of management staff attending training (%) | % | 100 | 100 | 100 | 144 |
| Percentage of non-management staff attending training (%) | % | 100 | 100 | 100 | 144 |
| Total number of participants in training (in person-time) | person-time | 533738 | 850344 | 796795 | 143 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Duration of training per female employee (days/person) | days/person | 11 | 10 | 10 | 144 |
| Duration of training per male employee (days/person) | days/person | 10 | 10 | 9 | 144 |
| Duration of training per management staff (days/person) | days/person | 3 | 6 | 6 | 143 |
| Duration of training per non-management staff (days/person) | days/person | 12 | 18 | 20 | 144 |
| Times of training per employee (in times) | times | 9.63 | 14.91 | 13.35 | 143 |
| Total training cost (in RMB ten thousand) | RMB ten thousand | 9748.12 | 7333.07 | 17038.55 | 143 |
| Training cost per capita (in RMB) | RMB | 1794.18 | 1285.96 | 2854.36 | 143 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related | RMB100 million | 3967.16 | 4869.30 | 5604.46 | 8 |
| Balance of inclusive loans to micro and small businesses | RMB100 million | 3668.67 | 4459.92 | 5450.76 | 8 |
| Balance of investments in green bonds | RMB million | 16867 | 73 | ||
| Balance of loans to strategic emerging industries | RMB100 million | 3105.97 | 4242.10 | 5318.69 | 8 |
| Inclusive loans to small- and micro-sized enterprises (increase from previous year) | RMB million | 99084 | 20 | ||
| Inclusive loans to small- and micro-sized enterprises (loan growth rate above all loans) | percentage points | 14.22 | 20 | ||
| Inclusive loans to small- and micro-sized enterprises (total balance) | RMB million | 545076 | 20 | ||
| Increase in number of accounts with loan balance for small- and micro-sized enterprises | accounts | 53600 | 20 | ||
| NPL ratio (%) | % | 1.39 | 1.27 | 1.18 | 135 |
| Number of accounts with loan balance for small- and micro-sized enterprises | accounts | 283600 | 20 | ||
| Number of overseas suppliers (in number) | number | 20 | 20 | 20 | 144 |
| Number of suppliers in Chinese mainland (in number) | number | 16877 | 16984 | 18402 | 144 |
| Number of suppliers in Hong Kong, Macao and Taiwan (in number) | number | 34 | 30 | 41 | 144 |
| Outlets | Units | 1415 | 1428 | 1451 | 9 |
| Outlets (in number) | number | 1415 | 1428 | 1451 | 144 |
| Outlets in counties (in number) | number | 159 | 154 | 158 | 145 |
| Outstanding financial loans for scientific innovation (RMB 100 million) | RMB 100 million | 3449.61 | 4156.77 | 135 | |
| Outstanding loans for targeted poverty alleviation with financial services (RMB 100 million) | RMB 100 million | 308.49 | 328.33 | 369.82 | 135 |
| Outstanding loans to inclusive micro and small enterprises (RMB 100 million) | RMB 100 million | 3668.67 | 4459.92 | 5450.76 | 135 |
| Outstanding loans to private enterprises (RMB 100 million) | RMB 100 million | 6995.71 | 7514.20 | 7975.99 | 135 |
| Outstanding loans to strategic emerging industries (RMB 100 million) | RMB 100 million | 3105.97 | 4242.10 | 5318.69 | 135 |
| Total number of suppliers (in number) | number | 16931 | 17034 | 18463 | 144 |
| Total purchase amount in consumption assistance (in RMB ten thousand) | RMB ten thousand | 1896.58 | 4590.26 | 5299.93 | 145 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Supplier review coverage (%) | % | 100 | 100 | 100 | 144 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Overall customer satisfaction with debit card services across all channels | % | 98.03 | 98.30 | 98.54 | 9 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Complaints resolved within the specified period | % | 99.18 | 20 | ||
| Customer complaints received by the Bank (year-on-year decline) | % | 16.99 | 20 | ||
| Customer complaints received through all channels (number) | number | 309661 | 322165 | 267424 | 145 |
| First contact timeliness rate for complaint work orders | % | 98.93 | 20 | ||
| Number of customers in 'specialized and new' enterprises | Units | 20596 | 27144 | 8 | |
| Number of video conferences | number | 6992 | 6983 | 7465 | 140 |
| Satisfaction with credit card in calls (%) | % | 98.59 | 98.52 | 98.56 | 145 |
| Satisfaction with debit card in all channels (%) | % | 98.03 | 98.30 | 98.54 | 145 |
| Self-service terminals | Sets | 5397 | 4967 | 4482 | 9 |
| Self-service terminals (in set) | set | 5397 | 4967 | 4482 | 145 |
| Shunting ratio of e-channel for personal business | % | 99.65 | 99.72 | 99.74 | 140 |
| Total profit (RMB 100 million) | RMB 100 million | 655.17 | 734.16 | 748.87 | 135 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Lease balance of green financing | RMB 100 million | 266.24 | 258.28 | 279.50 | 136 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Credit card paper statement substitution rate | % | 100 | 100 | 100 | 9 |
| Cybersecurity publicity coverage of business outlets | % | 100 | 20 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Value of first sustainability-linked panda notes underwritten by Guangzhou Branch | RMB billion | 1 | 73 |
| Value of sustainability-linked bonds underwritten | RMB billion | 1.05 | 73 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of anti-money laundering training sessions | Sessions, times | 1182 | 1110 | 1256 | 9, 136 |
| Percentage of independent directors | % | 33 | 36 | 44 | 136 |
| Proportion of independent directors | % | 33 | 36 | 44 | 8 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Green loan balance | RMB100 million | 2054.25 | 3340.82 | 4590.22 | 9 |
| Investments in green bonds | RMB 100 million | 106.76 | 168.67 | 136 | |
| Number of SRDI enterprises serviced (number) | 20596 | 27144 | 135 | ||
| Public education activities organized (in number of times) | number of times | 14670 | 10340 | 12570 | 145 |
| Public education and outreach activities | Sessions | 14670 | 10340 | 12570 | 9 |
| Value of carbon-neutral bonds underwritten | RMB billion | 1.55 | 73 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Cumulative turnover transaction volume of green bonds | RMB 100 million | 396.62 | 431.27 | 136 | |
| Outstanding agriculture-related loans (RMB 100 million) | RMB 100 million | 3967.16 | 4869.30 | 5604.46 | 135 |
| Social contribution value per share (in RMB) | RMB | 5.64 | 6.02 | 6.24 | 135 |
| Total donations | Ten thousand RMB | 1161.92 | 855.04 | 1173.51 | 9 |
| Total donations (in RMB ten thousand) | RMB ten thousand | 1161.92 | 855.04 | 1173.51 | 145 |
| Total value of green bonds underwritten | RMB billion | 10.31 | 73 | ||
| Total value of green financial bonds issued in China Interbank Bond Market (CIBM) | RMB billion | 20 | 73 | ||
| Value of social contribution per share | RMB | 5.64 | 6.02 | 6.24 | 8 |
| Volunteer activities | Sessions | 288 | 598 | 804 | 9 |
| Volunteer activities (in number of times) | number of times | 288 | 598 | 804 | 145 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| NOâ‚“ Emissions | ton | 0.34 | 0.45 | 0.52 |
| SOâ‚“ Emissions | ton | 0.03 | 0.02 | 0.02 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton | 5293.39 | 5606.67 | 6668.93 |
| Indirect Energy Emissions (Scope 2) | ton | 147616.02 | 152922.43 | 157676.17 |
| Total GHG Emissions | ton | 164345.1 | 158529.1 | 164345.1 |
| Total GHG Emissions Intensity (By Area) | ton/square meter | 0.07 | 0.07 | 0.07 |
| Total GHG Emissions Intensity (By Employee) | ton/person | 2.29 | 2.59 | 2.77 |
| Total GHG Emissions Intensity (By Revenue) | ton/RMB 100 million | 74.27 | 74.99 | 80.34 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Hazardous Waste | ton | 311.19 | 301.15 | 294.27 |
| Total Hazardous Waste Intensity (By Area) | ton/square meter | 0.00014 | 0.00014 | 0.00012 |
| Total Hazardous Waste Intensity (By Employee) | ton/person | 0.0047 | 0.0049 | 0.005 |
| Total Hazardous Waste Intensity (By Revenue) | ton/RMB 100 million | 0.15 | 0.14 | 0.14 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | ton | 1169.81 | 1241.7 | 1352.91 |
| Total Non-Hazardous Waste Intensity (By Area) | ton/square meter | 0.0005 | 0.0006 | 0.0006 |
| Total Non-Hazardous Waste Intensity (By Employee) | ton/person | 0.017 | 0.02 | 0.023 |
| Total Non-Hazardous Waste Intensity (By Revenue) | ton/RMB 100 million | 0.66 | 0.59 | 0.57 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | 1.22 | 4.51 | ||
| Energy Consumption Intensity (By Area) | MWh/square meter | 0.12 | 0.13 | 0.13 |
| Energy Consumption Intensity (By Employee) | MWh/person | 4.92 | 4.54 | 4.21 |
| Energy Consumption Intensity (By Revenue) | MWh/RMB 100 million | 142.49 | 131.11 | 136.76 |
| Gasoline Consumption | 18512.04 | 12165.19 | 13437.36 | |
| LPG Consumption | 523.37 | 521.88 | 331.73 | |
| Natural Gas Consumption | 16038.07 | 18803.68 | 16392.79 | |
| Purchased Electricity | MWh | 261437.44 | 250955.47 | 257999.22 |
| Total Direct Energy Consumption | MWh | 30040.12 | 26202.96 | 23590.85 |
| Total Energy Consumption | MWh | 291477.56 | 277158.43 | 281590.07 |
| Total Indirect Energy Consumption | MWh | 261437.44 | 250955.47 | 257999.22 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Municipal Water Consumption | ton | 2463067.33 | 2053398.88 | 2076159.46 |
| Water Consumption Intensity (By Revenue) | ton/RMB 100 million | 1204.1 | 971.37 | 1008.35 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | ten thousand packs | 59.05 | 53.19 | 51.42 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 40571 | 42853 | 46605 |
| Number of Employees Aged Above 50 | person | 3262 | 3749 | 4067 |
| Number of Employees Aged Below 30 | person | 15425 | 14501 | 16219 |
| Number of Female Employees | person | 32183 | 33425 | 36269 |
| Number of Male Employees | person | 27075 | 27678 | 30622 |
| Number of New Employees | person | 4434 | 4862 | 8587 |
| Number of New Employees (Female) | person | 2278 | 2660 | 4881 |
| Number of New Employees (Male) | person | 2156 | 2202 | 3706 |
| Number of Total Employees | person | 59258 | 61103 | 66891 |
| Percentage of Employees Aged 30-50 | % | 68.5 | 70.1 | 69.7 |
| Percentage of Employees Aged Above 50 | % | 5.5 | 6.1 | 6.1 |
| Percentage of Employees Aged Below 30 | % | 26 | 23.7 | 24.2 |
| Percentage of Female Employees | % | 54.3 | 54.7 | 54.2 |
| Percentage of Male Employees | % | 45.7 | 45.3 | 45.8 |
| Percentage of New Employees | % | 7.5 | 8 | 12.8 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 4.48 | 2.87 | 2.12 |
| Turnover Rate of Employees Aged Above 50 | % | 0.55 | 0.58 | 0.29 |
| Turnover Rate of Employees Aged Below 30 | % | 5.89 | 5.14 | 4.47 |
| Turnover Rate of Female Employees | % | 4.46 | 2.91 | 2.4 |
| Turnover Rate of Male Employees | % | 6.44 | 3.75 | 2.81 |
| Turnover Rate of Total Employees | % | 5.67 | 3.29 | 2.58 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | person | 1 | 1 |
| Number of Work-related Fatalities | person | 1 | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 3084.44 | 1394.44 | 2961.19 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | days/person | 11 | 10 | 10 |
| Average Training Hours (General Staff) | days/person | 12 | 18 | 20 |
| Average Training Hours (Male) | days/person | 10 | 10 | 9 |
| Average Training Hours (Senior Management) | days/person | 3 | 6 | 6 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | number | 34 | 30 | 41 |
| Number of Suppliers in Mainland China | number | 16877 | 16984 | 18402 |
| Number of Suppliers in Overseas | number | 20 | 20 | 20 |
| Number of Total Suppliers | number | 16931 | 17034 | 18463 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 | 100 | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -16.99 | ||
| Complaints Handling Rate | % | 99.18 | ||
| Total Number of Customer Complaints | number | 309661 | 322165 | 267424 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Anti-corruption Training Session | sessions | 1182 | 1110 | 1256 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Volunteer Activities Sessions | number of times | 288 | 598 | 804 |
| Total Public Welfare Donations | RMB ten thousand | 1161.92 | 855.04 | 1173.51 |