ESG Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2030 | Report Pages |
|---|---|---|---|---|---|
| CO2e emissions per employee | tonnes, tonnes CO2e per employee | 2.13 | 115, 171 | ||
| Financed Emissions - Corporate Bonds (AIA's in-scope general account investment portfolio) | mtCO2e | 7.5 | 171 | ||
| Financed Emissions - Direct Real Estate (AIA's in-scope general account investment portfolio) | mtCO2e | 0.05 | 171 | ||
| Financed Emissions - Listed Equities (AIA's in-scope general account investment portfolio) | mtCO2e | 0.7 | 171 | ||
| Financed Emissions - Power Generation Project Finance (AIA's in-scope general account investment portfolio) | mtCO2e | <0.01 | 171 | ||
| Financed emissions - Corporate Bonds | MtCO2e | 7.5 | 106 | ||
| Financed emissions - Direct Real Estate | MtCO2e | 0.05 | 106 | ||
| Financed emissions - Listed Equity | MtCO2e | 0.7 | 106 | ||
| Financed emissions - Power Generation Project Finance | MtCO2e | <0.01 | 106 | ||
| Greenhouse gas (GHG) emissions (Scope 1) | tonnes of CO2e | 3433 | 1487 | 64 | |
| Greenhouse gas (GHG) emissions (Scope 2) (Location-Based) | tonnes of CO2e | 43283 | 43774 | 64 | |
| Greenhouse gas (GHG) emissions (Scope 2) (Market-Based) | tonnes of CO2e | 43283 | 43774 | 64 | |
| Increase in CO2e emissions per employee from previous year | tonnes | 0.13 | 171 | ||
| Other greenhouse gas (GHG) emissions (Scope 3) (business travel) | tonnes of CO2e | 3890 | 9956 | 64 | |
| Reduction of Scope 1 & 2 emissions (Our operations) | % | -46.2 | 13 | ||
| Reduction of Scope 1 and 2 GHG emissions | % | -46.2 | 14 | ||
| Reduction of emissions per MWh from in-scope power generation sector portfolio | % | -49.3 | 14 | ||
| Reduction of emissions per sqm from in-scope real estate sector portfolio | % | -58.5 | 14 | ||
| Scope 2 electricity use in buildings (CO2e) | tonnes | 43770.94 | 171 | ||
| Scope 2 emissions | tonnes CO2e | 43774 | 115 | ||
| Total Financed Emissions (AIA's in-scope general account investment portfolio) | mtCO2e | 8.3 | 171 | ||
| Total Financed Emissions (TFE) in relation to in-scope general account investment portfolio | million tonnes of CO2e | 8.3 | 32 | ||
| Total Group CO2e emissions | tonnes, tonnes CO2e | 55217 | 115, 171 | ||
| Total Scope 1 emissions for our assured markets: Group Office, Mainland China, Hong Kong, Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan, Vietnam, Brunei and Macau. (Excludes Cambodia, Myanmar, Sri Lanka, Taiwan, Vietnam, Brunei and Macau for 2022) | tonnes of CO2e | 3198 | 1480 | 64 | |
| Total Scope 2 emissions for our assured markets: Group Office, Mainland China, Hong Kong, Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan, Vietnam, Brunei and Macau. (Location-Based) (Excludes Cambodia, Myanmar, Sri Lanka, Taiwan, Vietnam, Brunei and Macau for 2022) | tonnes of CO2e | 24536 | 30630 | 64 | |
| Total Scope 2 emissions for our assured markets: Group Office, Mainland China, Hong Kong, Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan, Vietnam, Brunei and Macau. (Market-Based) (Excludes Cambodia, Myanmar, Sri Lanka, Taiwan, Vietnam, Brunei and Macau for 2022) | tonnes of CO2e | 24536 | 30630 | 64 | |
| Total emissions (for the Group) | tonnes of CO2e | 50606 | 55217 | 64 | |
| WACI of listed equity portfolio within in-scope general account investment portfolio | tonnes of CO2e per US$1 million revenue | 206 | 107 | ||
| Weighted Average Carbon Intensity (WACI) of listed equity portfolio per US$1 million revenue in relation to in-scope general account investment portfolio | tonnes of CO2e | 206 | 32 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average actual waste data as percent of total waste data | percent | 21 | 115 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of AIA Indonesia's total waste covered by AIA Central Jakarta waste management initiatives | percent | 90 | 118 | |
| Percentage of inorganic waste recycled from AIA Central Jakarta | percent | 42 | 118 | |
| Percentage of organic waste composted from AIA Central Jakarta | percent | 42 | 118 | |
| Percentage of residual waste converted into energy in industrial sectors from AIA Central Jakarta | percent | 48 | 118 | |
| Percentage of total number buildings with tracked waste data | percent | 83 | 115 | |
| Percentage of waste sent to landfill from AIA Central Jakarta | percent | 10 | 118 | |
| Total non-hazardous waste produced (AIA Group, office waste) | tonnes | 674 | 710 | 65 |
| Waste generation volumes | tons | 210 | 115 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2025 | 2030 | 2040 | 2050 | Report Pages |
|---|---|---|---|---|---|---|---|
| In-scope portfolio setting SBTi-validated targets | % | 31 | 100 | 14 | |||
| In-scope portfolio setting SBTi-validated targets (Portfolio Coverage Approach) | % | 31 | 100 | 13 | |||
| Long-term SBTi commitment (Portfolio Coverage Approach): in-scope portfolio setting SBTi-validated targets | 100% | 107 | |||||
| Long-term SBTi commitment (Sectoral Decarbonisation Approach for Direct Real Estate): net-zero emissions from in-scope Direct Real Estate investments | Net-zero | 107 | |||||
| Long-term SBTi commitment (Sectoral Decarbonisation Approach for power generation): net-zero emissions from in-scope power generation investments | Net-zero | 107 | |||||
| Near-term SBTi target (Portfolio Coverage Approach): in-scope portfolio setting SBTi-validated targets | 31% | 107 | |||||
| Near-term SBTi target (Sectoral Decarbonisation Approach for Direct Real Estate): reduction of emissions from in-scope Direct Real Estate sector portfolio | % per sqm | -58.5 | 107 | ||||
| Near-term SBTi target (Sectoral Decarbonisation Approach for power generation): reduction of emissions from in-scope power generation sector portfolio | % per MWh | -49.3 | 107 | ||||
| Net-zero GHG emissions from in-scope power generation sector portfolio | Net-zero | 14 | |||||
| Net-zero GHG emissions from in-scope real estate sector portfolio | Net-zero | 14 | |||||
| Net-zero Scope 1 & 2 emissions (Our operations) | Net-zero | 13 | |||||
| Net-zero Scope 1 and 2 emissions | Net-zero | 14 | |||||
| Net-zero emissions from in-scope real estate investments (Sectoral Decarbonisation Approach for Real Estate) | Net-zero | 13 | |||||
| Net-zero emissions from power generation investments (Sectoral Decarbonisation Approach for Power Generation) | Net-zero | 13 | |||||
| Per MWh reduction of emissions from in-scope power generation sector portfolio (Sectoral Decarbonisation Approach for Power Generation) | % | -49.3 | 13 | ||||
| Per sqm reduction of emissions from in-scope real estate sector portfolio (Sectoral Decarbonisation Approach for Real Estate) | % | -58.5 | 13 | ||||
| Reduction in AIA Central Jakarta's carbon footprint through Waste4Change initiative | kilograms | 2800 | 118 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of plastic bottles recycled by employees through Waste4Change initiative | bottles | 40000 | 118 |
| Paper saved across the Group | tonnes | 1548 | 36 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Direct energy consumption | kWh | 13545160 | 5936532 | 63 |
| Direct energy consumption for assured markets: Group Office, Mainland China, Hong Kong, Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan, Vietnam, Brunei and Macau (Excludes Cambodia, Myanmar, Sri Lanka, Taiwan, Vietnam, Brunei and Macau for 2022) | kWh | 12749048 | 5907516 | 63 |
| Energy intensity per employee | kWh | 3269 | 2785.1 | 64 |
| Indirect energy consumption | kWh | 69495037 | 66273255 | 63 |
| Indirect energy consumption for assured markets: Group Office, Mainland China, Hong Kong, Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan, Vietnam, Brunei and Macau (Excludes Cambodia, Myanmar, Sri Lanka, Taiwan, Vietnam, Brunei and Macau for 2022) | kWh | 42096763 | 54513013 | 63 |
| Percentage of direct energy consumption assured | 94% | 99.51% | 63 | |
| Percentage of indirect energy consumption assured | 61% | 82.25% | 63 | |
| Total energy consumption | kWh | 83040197 | 72290787 | 63, 115 |
| Total energy consumption across the Group | kWh | 72209787 | 171 | |
| Total energy consumption per employee | kWh, kWh per employee | 2785.1 | 115, 171 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total water consumed | m³ of water, tonnes of water | 390444 | 340562 | 66 |
| Water Intensity (per employee) | m³, tonnes | 23.2 | 13.14 | 66 |
| Water consumption | m³ | 340562 | 115 | |
| Water consumption per employee | m³ per employee | 13.14 | 115 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of paper forms removed | forms | 244 | 36 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2005 | 2013 | 2014 | 2015 | 2017 | 2018 | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIA ALEXANDRA BCA Green Mark Certified (Singapore) | Yes | 114 | ||||||||||
| AIA ALEXANDRA WELL Health-Safety Rated (Singapore) | Yes | 114 | ||||||||||
| AIA BUILDING LEED Core & Shell Pre-certification (Hong Kong SAR) | Platinum | 114 | ||||||||||
| AIA BUILDING WELL Building Accreditation Pre-certification (Hong Kong SAR) | Yes | 114 | ||||||||||
| AIA Building, Stubbs Road - LEED Platinum pre-certification | LEED pre-certification level | Platinum | 113 | |||||||||
| AIA Building, Stubbs Road - WELL Building Standard Platinum level pre-certification | WELL pre-certification level | Platinum | 113 | |||||||||
| AIA CAPITAL CENTRE LEED Core & Shell Accreditation (Thailand) | Gold | 114 | ||||||||||
| AIA CAPITAL CENTRE LEED EBOM Accreditation (Thailand) | Gold | 114 | ||||||||||
| AIA CAPITAL CENTRE Southeast Asia Property Awards, Best Commercial Development Winner (Thailand) | Yes | 114 | ||||||||||
| AIA CAPITAL CENTRE Thailand Property Awards, Best Commercial Development Winner (Thailand) | Yes | 114 | ||||||||||
| AIA CAPITAL CENTRE WELL Health-Safety Rated (Thailand) | Yes | 114 | ||||||||||
| AIA CENTRAL HK BEAM (Hong Kong SAR) | Yes | 114 | ||||||||||
| AIA CENTRAL LEED EBOM Accreditation (Hong Kong SAR) | Platinum | 114 | ||||||||||
| AIA CENTRAL WELL Health-Safety Rated (Hong Kong SAR) | Yes | 114 | ||||||||||
| AIA CENTRE CEBU LEED Core & Shell Accreditation (Philippines) | Silver | 114 | ||||||||||
| AIA CENTRE CEBU WELL Health-Safety Rated (Philippines) | Yes | 114 | ||||||||||
| AIA CONNECT Property Guru Thailand Property Awards, Best Office Landscape Design (Thailand) | Yes | 114 | ||||||||||
| AIA CONNECT Property Guru Thailand Property Awards, Highly Commended, Best Office Architectural Design (Thailand) | Yes | 114 | ||||||||||
| AIA EAST GATEWAY Good Design Award by Japan Institute of Design Promotion (Thailand) | Yes | 114 | ||||||||||
| AIA EAST GATEWAY LEED Core & Shell Accreditation (Thailand) | Gold | 114 | ||||||||||
| AIA EAST GATEWAY Property Guru Thailand Property Awards, Best Well Being Office Development (Thailand) | Yes | 114 | ||||||||||
| AIA EAST GATEWAY WELL Building Accreditation Pre-Certification (Thailand) | Gold | 114 | ||||||||||
| AIA FINANCIAL CENTRE WELL Health-Safety Rated (Mainland China) | Yes | 114 | ||||||||||
| AIA HONG KONG TOWER Green Management Award (Hong Kong SAR) | Merit | 114 | ||||||||||
| AIA HONG KONG TOWER WELL Health-Safety Rated (Hong Kong SAR) | Yes | 114 | ||||||||||
| AIA SATHORN TOWER LEED Core & Shell Accreditation (Thailand) | Gold | 114 | ||||||||||
| AIA SATHORN TOWER LEED EBOM Accreditation (Thailand) | Platinum | 114 | ||||||||||
| AIA SATHORN TOWER Southeast Asia Property Awards, Best Green Development, Highly Commended (Thailand) | Yes | 114 | ||||||||||
| AIA SATHORN TOWER Thailand Property Awards, Best Green Development Winner (Thailand) | Yes | 114 | ||||||||||
| AIA SATHORN TOWER WELL Health-Safety Rated (Thailand) | Yes | 114 | ||||||||||
| AIA TAMPINES BCA Green Mark (Singapore) | Yes | 114 | ||||||||||
| AIA TOWER G-SEED Green Grade 2, Excellent (South Korea) | Yes | 114 | ||||||||||
| HEADLAND ROAD LEED EBOM Accreditation (Hong Kong SAR) | Platinum | 114 | ||||||||||
| Number of buildings green certified | buildings | 17 | 36 | |||||||||
| ONE AIA FINANCIAL CENTER LEED Core & Shell Accreditation (Mainland China) | Gold | 114 | ||||||||||
| ONE AIA FINANCIAL CENTER LEED EBOM Accreditation (Mainland China) | Platinum | 114 | ||||||||||
| TWO AIA FINANCIAL CENTER LEED Core & Shell Accreditation (Mainland China) | Gold | 114 | ||||||||||
| TWO AIA FINANCIAL CENTER LEED EBOM Accreditation (Mainland China) | Platinum | 114 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2018 | 2019 | 2021 | 2022 | 2023 | 2080 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Asia Investor Group on Climate Change (AIGCC) membership level | Member | 146 | ||||||
| Climate Action 100+ membership level | Member | 146 | ||||||
| Current Policies scenario global warming by 2080 | °C | 2.9 | 160 | |||||
| Newly applicable or developing laws or regulations related to ESG areas with significant business impact | None | None | 68 | |||||
| Science Based Targets initiative (SBTi) membership level | Signatory | 146 | ||||||
| Task Force on Climate-related Financial Disclosures (TCFD) membership level | Supporter | 146 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| 30% Club (Hong Kong Chapter) membership level | Member | 146 | |||
| AIA Hong Kong three-month engagement rate | percent | 58.3 | 91 | ||
| AIA Malaysia Vitality members recording healthy ranges for all four tests | percent | 29 | 43 | 91 | |
| AIA Malaysia and AIA Indonesia customers who have completed the Vitality Health Check (VHC) | doubled | 91 | |||
| Average age | 38.1 | 40 | |||
| Employee breakdown by gender - Female | % | 57.1 | 40 | ||
| Employee breakdown by gender - Male | % | 42.8 | 40 | ||
| Employee breakdown by market - Hong Kong | % | 11.4 | 40 | ||
| Employee breakdown by market - Mainland China | % | 23.2 | 40 | ||
| Employee breakdown by market - Malaysia | % | 19.0 | 40 | ||
| Employee breakdown by market - Other markets | % | 30.2 | 40 | ||
| Employee breakdown by market - Singapore | % | 5.6 | 40 | ||
| Employee breakdown by market - Thailand | % | 10.5 | 40 | ||
| Employee breakdown by seniority - Middle management | % | 32.6 | 40 | ||
| Employee breakdown by seniority - Senior leaders | % | 3.2 | 40 | ||
| Employee breakdown by seniority - Staff | % | 63.3 | 40 | ||
| Employee demographics - Baby Boomers | percent | 1.5% | 128 | ||
| Employee demographics - Gen X | percent | 28.0% | 128 | ||
| Employee demographics - Gen Y | percent | 62.9% | 128 | ||
| Employee demographics - Gen Z | percent | 7.6% | 128 | ||
| Employee demographics by age group - 30-50 | % | 73.6 | 40 | ||
| Employee demographics by age group - <30 | % | 16.7 | 40 | ||
| Employee demographics by age group - >50 | % | 9.8 | 40 | ||
| Men in management (overall, middle management + senior leaders) | percent | 51.1% | 128 | ||
| Nationalities | >75 | 40 | |||
| Nationalities across AIA Group | count | >75 | 38 | ||
| Number of new employees - Men | employees | 2194 | 128 | ||
| Number of new employees - Total | employees | 4883 | 128 | ||
| Number of new employees - Women | employees | 2674 | 128 | ||
| Number of social sector lives insured by the Company in India | lives | 84357 | 88 | ||
| Proportion of employee workforce with technology, digital and analytics capabilities | percent | 20 | 124 | ||
| Respondents feel proud to work at AIA as a result of our ESG commitments | 9 out of 10 | 19 | |||
| Total headcount | 25927 | 40 | |||
| Women employees in workforce | percent | 57.1 | 38 | ||
| Women in Finance Asia (WiFA) membership level | Member | 146 | |||
| Women in management (overall, middle management + senior leaders) | percent | 48.9% | 128 | ||
| Women in middle management | percent | 49.6% | 128 | ||
| Women in senior leaders | percent | 41.6% | 128 | ||
| Women in senior leadership | %, percent | 41.6 | 4, 38 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 11.2 | 125 |
| Employee turnover rate by age group: 30-50 | % | 10 | 125 |
| Employee turnover rate by age group: <30 | % | 20.9 | 125 |
| Employee turnover rate by age group: >50 | % | 6.3 | 125 |
| Employee turnover rate by gender: Female | % | 11 | 125 |
| Employee turnover rate by gender: Male | % | 11.6 | 125 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number and rate of work-related fatalities | - | - | 70 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | - | - | 70 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| ONE AIA FINANCIAL CENTER WELL Health-Safety Rated (Mainland China) | Yes | 114 | |
| PHILAMLIFE TOWER WELL Health-Safety Rated (Philippines) | Yes | 114 | |
| TWO AIA FINANCIAL CENTER WELL Health-Safety Rated (Mainland China) | Yes | 114 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| AIA TAMPINES WELL Health-Safety Rated (Singapore) | Yes | 114 | |||
| AIA TOWER WELL Health-Safety Rated (Macau SAR) | Yes | 114 | |||
| AIA TOWER WELL Health-Safety Rated (Singapore) | Yes | 114 | |||
| AIA TOWER WELL Health-Safety Rated (South Korea) | Yes | 114 | |||
| AIA Vitality active members across all markets | 1848892 | 91 | |||
| AIA Vitality and AIA China Wellness - Number of live markets | 12 | 13 | 74 | ||
| AIA Vitality and AIA China Wellness customers | customers | 3100000 | 28 | ||
| AIA Vitality and AIA China Wellness live markets | markets | 13 | 28 | ||
| AIA Vitality members who have reached Silver Status or higher | percent | 40 | 91 | ||
| Colleagues attended first-ever ESG Show | colleagues | 1620 | 19 | ||
| Employee engagement score percentile in Gallup's global finance and insurance industry benchmark | percentile | 92 | 125 | ||
| Employee engagement survey completion rate | % | 98 | 125 | ||
| Employees completed the ESG 101 education programme | employees | 24108 | 19 | ||
| Employees eligible for ESG 101 education programme | employees | 25927 | 19 | ||
| Employees rated ESG 101 education programme 5 stars (%) | % | 92 | 19 | ||
| Familiar with AIA's ESG Strategy (%) | % | 25 | 73 | 97 | 19 |
| Number of employees completed ESG 101 Fundamentals programme | employees | 25000 | 11 | ||
| Number of employees who completed ESG 101 e-learning module | 24000 | 124 | |||
| Percentage of employees trained by gender | 100% | 73 | |||
| Understand the basics of ESG well (%) | % | 41 | 64 | 98 | 19 |
| Women in programmes for leadership development | percent | >40 | 38 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average non-mandatory training hours (by gender) - Females | hrs | 19.9 | 21.2 | 73 |
| Average non-mandatory training hours (by gender) - Males | hrs | 20 | 22 | 73 |
| Average non-mandatory training hours (by seniority) - General Staff | hrs | 19.3 | 20.5 | 73 |
| Average non-mandatory training hours (by seniority) - Middle management | hrs | 21.3 | 23 | 73 |
| Average non-mandatory training hours (by seniority) - Senior leaders | hrs | 23 | 29.3 | 73 |
| Average training hours | hrs | 24 | 26.5 | 73 |
| Average training hours (by gender) - Females | hrs | 24 | 25.9 | 73 |
| Average training hours (by gender) - Males | hrs | 24.6 | 27.2 | 73 |
| Average training hours (by seniority) - General Staff | hrs | 23.8 | 25.5 | 73 |
| Average training hours (by seniority) - Middle management | hrs | 25.3 | 28 | 73 |
| Average training hours (by seniority) - Senior leaders | hrs | 27 | 32.3 | 73 |
| Members' improved Vitality Age since joining the programme | 0.27 | 0.1 | 74 | |
| Number of digital courses completed by employees | 10000 | 124 | ||
| Training hours per employee | hours per employee | 26.5 | 38 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of Tier 1 suppliers at Group Office ranked in the top 15 percent of all companies assessed by market-leading supplier rating providers | percent | top 15 | 117 |
| Percentage of Tier 1 suppliers at Group Office rated in top 15% by ESG supplier ratings provider | % | >63 | 36 |
| Percentage of eligible Group-level Tier 1 suppliers that attended AIA’s virtual ESG training | percent | 81 | 117 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of AIA+ users in Thailand as of December 2023 | users | 198000 | 90 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| PCM customer satisfaction rate | customer satisfaction rate | 93.9% | 28 | |
| PCM diagnosis change | diagnosis change | 18.8% | 28 | |
| PCM refined treatment plan | refined treatment plan | 50.6% | 28 | |
| Percentage of AIA+ users in Thailand who were policyholders as of December 2023 | percent | 96.5 | 90 | |
| Percentage of AIA+ users in Thailand who were public users as of December 2023 | percent | 3.5 | 90 | |
| Percentage of communication with policy holders via digital channel | % | 96 | 36 | |
| Percentage of electronic submissions for claims | % | 91 | 36 | |
| Percentage of service and claims transactions submitted digitally | percent | 94 | 11 | |
| Personal Case Management (PCM) eligible lives | eligible lives | 4100000 | 28 | |
| Personal Case Management (PCM) live markets | markets | 12 | 28 | |
| Personal Case Management - Number of live markets | 12 | 12 | 74 | |
| Telemedicine - Number of live markets | 10 | 10 | 74 | |
| Telemedicine eligible lives | eligible lives | 6700000 | 28 | |
| Telemedicine live markets | markets | 10 | 28 | |
| Total benefits and claims paid | US dollars | 21000000000 | 4 | |
| Year-on-year increase in number of PCM cases | year-on-year increase | 84.9% | 28 | |
| Year-on-year increase in number of telemedicine consults | year-on-year increase | 85% | 28 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of buy, service and claims transactions submitted digitally | % | 94 | 36 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of concluded legal cases regarding corrupt practices | None | None | 68 | |
| Significant fines or non-monetary sanctions for non-compliance with ESG-related laws and regulations | None | None | 68 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2019 | 2021 | 2022-2023 | 2023 | Report Pages |
|---|---|---|---|---|---|---|---|
| Percentage of allegations received through internal channels (AIA Group) that were at least partly substantiated | percent | 49 | 142 | ||||
| Principles for Responsible Investment (PRI) membership level | Signatory | 146 | |||||
| Principles for Sustainable Insurance (PSI) membership level | Signatory | 146 | |||||
| Regulatory requirement for rural sector obligation in India | percent | 20 | 88 | ||||
| UN Global Compact membership level | Signatory | 146 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Believe that it is important for AIA to commit to ESG (%) | % | 83 | 96 | 97 | 19 | |
| Employees participated in local Earth Day 2023 sustainability events | employees | 8000 | 19 | |||
| Employees spent time in nature for World Environment Day (AIA's 30x30 Nature Challenge) | employees | 25000 | 19 | |||
| Hong Kong Green Finance Association (HKGFA) membership level | Member | 146 | ||||
| Number of AIA Scholarships awarded to Hong Kong university students | 100 | 88 | ||||
| Number of children aged seven to 12 who participated in AIA Youth+ Financial Literacy Programme interactive sessions | children | 12 | 87 | |||
| Online views of first-ever ESG Show | views | 3000 | 19 | |||
| People engaged through AIA One Billion | people | 387000000 | 28 | |||
| People engaged through AIA One Billion by end of 2023 | 387000000 | 4 | ||||
| Percentage of rural sector obligation achieved by the Company in India | percent | 25.72 | 88 | |||
| Regional Health Passport - Number of live markets | 8 | 10 | 74 | |||
| Regional Health Passport live markets | markets | 10 | 28 | |||
| Regional Health Passport providers globally | providers | 10000 | 28 | |||
| Regional Health Passport upper-tier hospitals in Asia | hospitals | 100 | 28 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| AIA pledged funding to help undergraduates in Hong Kong universities | US dollars | 100000000 | 88 | ||
| Charitable donations | Over US$11 million | Over US$6 million | 74 | ||
| Employees volunteered | Over 13000 hours | Over 7500 hours | 74 | ||
| Number of people engaged through AIA One Billion | people | 387000000 | 84 | ||
| Number of people engaged with by end of 2023 (Health, Longer, Better Lives) | people | 387000000 | 11 | ||
| Number of trees planted by AIA New Zealand | trees | 4269 | 87 | ||
| Points exchanged for recycled plastic through Waste4Change initiative | points | 2000000 | 118 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2030 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes of CO2e | 3433 | 1487 | |
| GHG Removals from Newly Planted Trees | tonnes | 3816 | ||
| Indirect Energy Emissions (Scope 2) | tonnes of CO2e | 43283 | 43774 | |
| Reduction of Scope 1 & 2 emissions (Our operations) | % | -46.2 | ||
| Reduction of Scope 1 and 2 GHG emissions | % | -46.2 | ||
| Scope 3 GHG Emissions (Business Travel) | tonnes of CO2e | 3890 | 9956 | |
| Scope 3 GHG Emissions (Investments) | mtCO2e | 8.3 | ||
| Total GHG Emissions | tonnes CO2e | 50606 | 55127 | |
| Total GHG Emissions Intensity (By Employee) | tonnes of CO2e | 2 | 2.13 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | tonnes | 674 | 710 |
| Recycling Rate of Non-Hazardous Waste | percent | 42 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2030 |
|---|---|---|---|
| GHG Emissions Reduction Compared to Last Year | kilograms | 2800 | |
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2021 | % per sqm | -49.3 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Energy Consumption Intensity (By Employee) | kWh | 3269 | 2785.1 |
| Total Direct Energy Consumption | kWh | 13545160 | 5936532 |
| Total Energy Consumption | kWh | 83040197 | 72209787 |
| Total Indirect Energy Consumption | kWh | 69495037 | 66273255 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption | m³ | 390444 | 340562 |
| Water Consumption Intensity (By Revenue) | m³ per employee | 13.14 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Female Employees | employees | 14799 |
| Number of Male Employees | employees | 11094 |
| Number of New Employees | employees | 4883 |
| Number of New Employees (Female) | employees | 2674 |
| Number of New Employees (Male) | employees | 2194 |
| Number of Total Employees | employees | 25927 |
| Percentage of Employees Aged 30-50 | percent | 73.6 |
| Percentage of Employees Aged Above 50 | percent | 9.8 |
| Percentage of Employees Aged Below 30 | percent | 16.7 |
| Percentage of Employees in Hong Kong | percent | 11.4 |
| Percentage of Employees in Mainland China | percent | 23.2 |
| Percentage of Employees in Malaysia | percent | 19 |
| Percentage of Employees in Overseas | percent | 30.2 |
| Percentage of Employees in Singapore | percent | 5.6 |
| Percentage of Employees in Thailand | percent | 10.5 |
| Percentage of Female Employees | percent | 57.1 |
| Percentage of General Employees | percent | 63.3 |
| Percentage of Male Employees | percent | 42.8 |
| Percentage of Middle Management Employees | percent | 32.6 |
| Percentage of Senior Management Employees | percent | 3.2 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 10 |
| Turnover Rate of Employees Aged Above 50 | % | 6.3 |
| Turnover Rate of Employees Aged Below 30 | % | 20.9 |
| Turnover Rate of Female Employees | % | 11 |
| Turnover Rate of Male Employees | % | 11.6 |
| Turnover Rate of Total Employees | % | 11.2 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Work-related Fatalities | - | - | |
| Work-related Fatalities Rate | - | - |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | - | - |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hrs | 24 | 25.9 |
| Average Training Hours (General Staff) | hrs | 23.8 | 25.5 |
| Average Training Hours (Male) | hrs | 24.6 | 27.2 |
| Average Training Hours (Middle Management) | hrs | 25.3 | 28 |
| Average Training Hours (Senior Management) | hrs | 27 | 32.3 |
| Average Training Hours per Employee | hrs | 24 | 26.5 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers Participating in ESG Training | percent | 81 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Products and Service Related Complaints | complaints per customer | 0.0015 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Concluded Corruption Lawsuits | None | None |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2022 | 2023 |
|---|---|---|---|---|
| Investment in Education Donation | US dollars | 100000000 | ||
| Total Volunteer Service Hours | hours | 13000 | 7500 |