2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Year: 2022
Published: 2023-10-26
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 Report Pages
NOx emissions Kilogram 3.29 75
PM emissions Kilogram 0.24 75
SOx emissions Kilogram 0.07 75

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Direct greenhouse gas emissions (Scope 1) Tonnes CO2e 11.33 75
Greenhouse gas emission intensity (Tonnes CO2e/person) 2% reduction compared with 2022 50
Greenhouse gas emissions based on number of employees tCO2e/person 0.022 0.014 79
Greenhouse gas emissions based on office GFA tCO2e/m² 0.018 0.02 79
Greenhouse gas emissions intensity Tonnes CO2e/person 0.014 75
Indirect greenhouse gas emissions (Scope 2) Tonnes CO2e 363.44 75
Total greenhouse gas emissions Tonnes CO2e 374.77 75
Total greenhouse gas emissions (tonnes of CO2e) tonnes of CO2e 374.77 6

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Hazardous wastes based on number of employees kg/person 0.04 0.02 79
Hazardous wastes based on office GFA kg/m² 0.03 0.02 79
Hazardous wastes produced intensity Kilogram/person 0.02 75
Total hazardous waste produced Kilogram 429.04 75
Waste battery Kilogram 120.07 75
Waste electric product Kilogram 138 75

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Non-hazardous waste emission intensity (tonnes/person) 2% reduction compared with 2022 50
Non-hazardous waste produced intensity Kilogram/person 2.21 75
Non-hazardous wastes based on number of employees kg/person 3.6 2.21 79
Non-hazardous wastes based on office GFA kg/m² 0.32 3.12 79
Office and domestic garbage Kilogram 58922.65 75
Total non-hazardous waste produced Kilogram 58922.65 75
Waste ink cartridges/toner cartridge Kilogram 167.94 75
Waste tube Kilogram 3.04 75

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Contracted GFA (000' square meters) 000' square meters 303435 6
Direct energy consumption kWh 53121.69 45228.82 76
Energy consumption based on number of employees kWh/person 39.05 25.58 79
Energy consumption based on office GFA kWh/m² 32.81 36.15 79
Energy consumption intensity kWh/person 39.05 25.58 76
Energy consumption intensity (kWh/person) 2% reduction compared with 2022 50
Indirect energy consumption kWh 5993222.98 637287.14 76
Total comprehensive energy consumption (kWh) kWh 682515.96 6
Total electricity consumption (kWh) kWh 637287.14 6
Total energy consumption kWh 6524444.67 682515.96 76
Total petrol consumption kWh 53121.69 45228.82 76
Total purchased power kWh 5993222.98 637287.14 76

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Total water consumption (tonnes) tonnes 2625.86 6
Water consumption based on number of employees m³/person 0.12 0.1 79
Water consumption based on office GFA m³/m² 0.1 0.14 79
Water consumption in total tonnes 2085.24 2625.86 76
Water consumption intensity tonnes/person 0.12 0.1 76
Water use intensity (tonnes/person) 2% reduction compared with 2022 50

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2022 Report Pages
Contracted projects (number) 1542 6
GFA under management (000' square meters) 000' square meters 209954 6
Projects under management (number) 1148 6

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 2022 Report Pages
Board meetings held meetings 4 10
Employee activities carried out (number) number >320 7
General meetings held meetings 2 10
Number of employees above aged 50 (excluding 50) Headcount 2128 5306 76
Number of employees aged 30-50 Headcount 8674 13080 76
Number of employees below aged 30 (excluding 30) Headcount 5907 8299 76
Number of employees in Central Southern region Headcount 3147 4285 76
Number of employees in Eastern region Headcount 9712 14499 76
Number of employees in Northeastern region Headcount 616 1291 76
Number of employees in Northern region Headcount 1220 2696 76
Number of employees in Western region Headcount 2014 3914 76
Number of female employees Headcount 6534 11217 76
Number of full-time employees Headcount 16709 26685 76
Number of male employees Headcount 10175 15468 76
Percentage of female employees % 42.0% 7
Percentage of male employees % 58.0% 7
Social insurance coverage % 100% 7
The number of fresh graduates recruited (persons) persons 175 7
The total number of employees (persons) persons 26685 7
The total number of female employees (persons) persons 11217 7
The total number of male employees (persons) persons 15468 7
Total number of employees Headcount 16709 26685 76

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 Report Pages
Employee turnover rate % 35 41 76
Turnover rate of employees above aged 50 (excluding 50) % 19 28 76
Turnover rate of employees aged 30-50 % 39 36 76
Turnover rate of employees below aged 30 (excluding 30) % 50 56 76
Turnover rate of employees in Central Southern region % 33 49 76
Turnover rate of employees in Eastern region % 43 43 76
Turnover rate of employees in Northeastern region % 24 24 76
Turnover rate of employees in Northern region % 36 37 76
Turnover rate of employees in Western region % 45 33 76
Turnover rate of female employees % 46 42 76
Turnover rate of male employees % 37 40 76

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 2021 2022 Report Pages
Incidents of work injury Case 41 44 77
Number of work-related fatalities occurred in past three years Headcount 2 1 77
Rate of work-related fatalities % 0.018 0.004 77

Lost days due to work injury.

Indicator Unit 2021 2022 Report Pages
Total lost days due to work injury Day 1642 2072 77

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2022 Report Pages
Correction rate of risk issues 88% 10
Emergency drills carried out drills 2440 10
Number of emergency drills (times) times 2440 7
Number of production safety trainings (times) times 620 7
Safety production trainings carried out trainings 620 10

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 Report Pages
Female employees trained % % 39.2 38 77
Junior employees trained % % 83.4 85 77
Male employees trained % % 60.8 62 77
Middle employees trained % % 15.8 14 77
Number of participants in the employee talks (participant) participant approx. 3500 7
Participants in emergency drills participants 3865 10
Participants in safety production trainings participants 2272 10
Senior employees trained % % 0.8 1 77
The number of employees trained (person) persons 26231 7
Total employees trained Headcount 16558 26231 77
Total employees trained % % 99.1 98.3 77

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 2022 Report Pages
Number of hours of training for serving female employees (hours) hours 88.3 7
Number of hours of training for serving male employees (hours) hours 91.4 7
Total training hours per employee Hour 88 90.2 77
Total training investment RMB in ten thousand 261.6 7
Training hours of female employees Hour 85.3 88.3 77
Training hours of junior employees Hour 87.6 90.1 77
Training hours of male employees Hour 90.2 91.4 77
Training hours of middle employees Hour 88.9 89.3 77
Training hours of senior employees Hour 113.8 114.1 77

Number of suppliers by geographical region.

Indicator Unit 2021 2022 Report Pages
Number of suppliers Number of suppliers 3246 5621 77
Number of suppliers in Central region Number of suppliers 1911 2613 77
Number of suppliers in Eastern region Number of suppliers 86 275 77
Number of suppliers in Northeastern region Number of suppliers 500 1108 77
Number of suppliers in Northern region Number of suppliers 299 653 77
Number of suppliers in Western region Number of suppliers 450 972 77

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2021 2022 Report Pages
Signing rate of suppliers signing 'Integrity Commitment Letter' % 100% 100% 77

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 2022 Report Pages
Customer satisfaction (points) points 86.7 6
Door-to-door service work order in-time response rate 98% 10
Number of products and service related complaints received Case 11886 16786 77
Rate of handling complaints % 100% 100% 10, 77
Third party customer satisfaction result 86.7 10

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2021 2022 Report Pages
Copyrights obtained copyrights 208 10
Number of copyrights obtained Number 202 208 77
Number of patents obtained Number / 3 77
Number of trademarks obtained Number 80 263 77
Patents obtained patents 3 10
Trademarks obtained trademarks 263 10

Description of quality assurance process and recall procedures.

Indicator Unit 2022 Report Pages
ISO 9001 Quality Management System Certificate renewal certificate 1 10

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2021 2022 Report Pages
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period Case 2 2 78

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2021 2022 Report Pages
Anti-corruption training hours provided to the directors Hour 3 4.5 78
Anti-corruption training hours provided to the employees Hour 67.5 171.5 78
Anti-corruption trainings provided to employees trainings 106 10
Number of directors attended the anti-corruption trainings Headcount 4 4 78
Number of employees attended the anti-corruption trainings Headcount 16709 26685 78
Participants in anti-corruption trainings participants 345795 10
Supplier anti-corruption trainings carried out trainings 36 10

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2022 Report Pages
Cities we serve (number) 116 6
Income (RMB100 million) RMB100 million 62.8 6
Number of households we serve (households) households >930000 6

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 2022 Report Pages
2022 Investment in anti-pandemic and pandemic prevention materials RMB in ten thousand 780 7
Total amount invested in public welfare RMB in ten thousand 90 17 78
Total equity (RMB100 million) RMB100 million 48.3 6
Total serving hours of employee volunteers Hour 4085 6952 78

The types of emissions and respective emissions data.

Standard Indicator Unit 2022
Airborne Particulate Matter (PM) Emissions Kilogram 0.24
NOₓ Emissions Kilogram 3.29
SOₓ Emissions Kilogram 0.07

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Direct GHG Emissions (Scope 1) Tonnes CO2e 11.33
Indirect Energy Emissions (Scope 2) Tonnes CO2e 363.44
Total GHG Emissions Tonnes CO2e 374.77
Total GHG Emissions Intensity (By Area) tCO2e/m² 0.018 0.02
Total GHG Emissions Intensity (By Employee) Tonnes CO2e/person 0.022 0.014

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Hazardous Waste (Electronic and IT Equipment) Kilogram 138
Hazardous Waste (Used Batteries) Kilogram 120.07
Total Hazardous Waste Kilogram 429.04
Total Hazardous Waste Intensity (By Area) kg/m² 0.03 0.02
Total Hazardous Waste Intensity (By Employee) kg/person 0.04 0.02

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Non-Hazardous Waste (Domestic Waste) Kilogram 58922.65
Non-Hazardous Waste (Office Waste) Kilogram 58922.65
Total Non-Hazardous Waste Intensity (By Area) kg/m² 0.32 3.12
Total Non-Hazardous Waste Intensity (By Employee) kg/person 3.6 2.21

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Energy Consumption Intensity (By Area) kWh/m² 32.81 36.15
Energy Consumption Intensity (By Employee) kWh/person 39.05 25.58
Gasoline Consumption kWh 53121.69 45228.82
Purchased Electricity kWh 5993222.98 637287.14
Total Direct Energy Consumption kWh 53121.69 45228.82
Total Energy Consumption kWh 6524444.67 682515.96
Total Indirect Energy Consumption kWh 5993222.98 637287.14
Total Purchased Energy kWh 5993222.98 637287.14

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Water Consumption tonnes 2085.24 2625.86

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022
Number of Employees Aged 30-50 Headcount 8674 13080
Number of Employees Aged Above 50 Headcount 2128 5306
Number of Employees Aged Below 30 Headcount 5907 8299
Number of Employees in Central China Headcount 3147 4285
Number of Employees in East China Headcount 9712 14499
Number of Employees in North China Headcount 1220 2696
Number of Employees in Northeast China Headcount 616 1291
Number of Employees in West China Headcount 2014 3914
Number of Female Employees Headcount 6534 11217
Number of Full-time Employees Headcount 16709 26685
Number of Male Employees Headcount 10175 15468
Number of Total Employees Headcount 16709 26685
Percentage of Female Employees % 42
Percentage of Male Employees % 58

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022
Turnover Rate of Employees Aged 30-50 % 39 36
Turnover Rate of Employees Aged Above 50 % 19 28
Turnover Rate of Employees Aged Below 30 % 50 56
Turnover Rate of Employees in Central Southern region % 33 49
Turnover Rate of Employees in Eastern region % 43 43
Turnover Rate of Employees in Northeastern region % 24 24
Turnover Rate of Employees in Northern region % 36 37
Turnover Rate of Employees in Western region % 45 33
Turnover Rate of Female Employees % 46 42
Turnover Rate of Male Employees % 37 40
Turnover Rate of Total Employees % 35 41

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2020 2022
Number of Fatalities of the Last 3 Years Headcount 2 1
Work-related Fatalities Rate % 0.018 0.004

Lost days due to work injury.

Standard Indicator Unit 2021 2022
Lost Days Due to Work-related Injuries Day 1642 2072

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2022
Number of Production Safety Emergency Drills drills 2440

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021 2022
Percentage of Employees Trained % 99.1 98.3
Percentage of Trained Female Employees % 39.2 38
Percentage of Trained General Employees % 83.4 85
Percentage of Trained Male Employees % 60.8 62
Percentage of Trained Middle Management % 15.8 14
Percentage of Trained Senior Management % 0.8 1

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021 2022
Average Training Hours (Female) Hour 85.3 88.3
Average Training Hours (General Staff) Hour 87.6 90.1
Average Training Hours (Male) Hour 90.2 91.4
Average Training Hours (Middle Management) Hour 88.9 89.3
Average Training Hours (Senior Management) Hour 113.8 114.1
Average Training Hours per Employee Hour 88 90.2

Number of suppliers by geographical region.

Standard Indicator Unit 2021 2022
Number of Suppliers in Central China Number of suppliers 1911 2613
Number of Suppliers in East China Number of suppliers 86 275
Number of Suppliers in North China Number of suppliers 299 653
Number of Suppliers in Northeast China Number of suppliers 500 1108
Number of Suppliers in West China Number of suppliers 450 972
Number of Total Suppliers Number of suppliers 3246 5621

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2021 2022
Number of Suppliers Signing Social Responsibility Code % 100 100

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021 2022
Complaint Growth Rate % 41.3
Complaints Handling Rate % 100 100
Number of Products and Service Related Complaints Case 11886 16786

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2021 2022
Number of Intellectual Property Rights Obtained by the Company Number 282 474
Number of Patents Granted Number 3
Number of Trademark Registrations Number 80 263

Description of quality assurance process and recall procedures.

Standard Indicator Unit 2022
Passing Rate of Third-party Accreditation Performed under the Quality Management System percent 100

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Standard Indicator Unit 2021 2022
Number of Concluded Corruption Lawsuits Case 2 2

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2021 2022
Number of Anti-corruption Training Session trainings 106
Number of Attendance for Anti-corruption Training participants 345795
Number of Directors and Management Attendance for Anti-corruption Training Headcount 4 4
Number of General Employees Attendance for Anti-corruption Training Headcount 16709 26685
Total Anti-corruption Training Hours for Directors and Management Hour 3 4.5
Total Hours of Anti-corruption Training Hour 70.5 176
Total Hours of Anti-corruption Training for Employees Hour 67.5 171.5

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021 2022
Total Public Welfare Donations RMB in ten thousand 90 17
Total Social Investment RMB in ten thousand 90 797
Total Volunteer Service Hours Hour 4085 6952