Environmental, Social and Governance Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Nitrogen oxides (NOx) | kilogram | 1238.39 | 40 |
| Particulate matter (PM) | kilogram | 108.56 | 40 |
| Sulfur oxides (SOx) | kilogram | 81.47 | 40 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average monthly carbon dioxide emissions (Scope 2) per store target | tons | 6.9 | 36 | |
| Greenhouse gas emissions | tCO2e | 197000 | 40 | |
| Scope 1: Direct greenhouse gas emission intensity | tCO2e/million of turnover | 0.86 | 40 | |
| Scope 1: Direct greenhouse gas emissions | tCO2e | 15000 | 40 | |
| Scope 2: Indirect greenhouse gas emission intensity | tCO2e/million of turnover | 10.4 | 40 | |
| Scope 2: Indirect greenhouse gas emissions | tCO2e | 182000 | 40 | |
| Total carbon dioxide emission | tons | 197000 | 36 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Hazardous waste intensity | gram/million of turnover | 0.03 | 40 |
| Hazardous wastes | kg | 1 | 36 |
| Total hazardous wastes | kilogram | 0.5 | 40 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Non-hazardous waste intensity | gram/million of turnover | 44713 | 40 |
| Non-hazardous wastes | tons | 7.8 | 36 |
| Total non-hazardous wastes | ton | 7.8 | 40 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Hazardous waste target | kilogram | 0.5 | 40 | |
| Hazardous wastes target | kg | 0.5 | 36 | |
| Non-hazardous waste target | ton | 7.8 | 40 | |
| Non-hazardous wastes target | tons | 7.8 | 36 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Gasoline consumption | litre | 5542000 | 40 |
| Gasoline consumption intensity | litre/million of turnover | 317.69 | 40 |
| Power consumption intensity | kWh/million of turnover | 21344.12 | 40 |
| Total power consumption | kWh | 372337000 | 36, 40 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Total water consumption | cubic meters, cubic metre | 2100000 | 36, 40 |
| Water consumption intensity | cubic metre/million of turnover | 120.38 | 40 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average monthly power consumption per store target | kWh | 11000 | 36 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average monthly water consumption per store target | tons | 65 | 36 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of fourth-level addresses | 99.5% | 28 | |||
| Coverage rate of third-level addresses | 100% | 28 | |||
| Eastern China employees | person(s) | 5331 | 6133 | 2364 | 19 |
| Full-time employees | person(s) | 12421 | 29122 | 31742 | 19 |
| Headquarters employees | person(s) | 5371 | 6744 | 2128 | 19 |
| Internship employees | person(s) | 10 | 499 | 567 | 19 |
| Northeastern China employees | person(s) | 1943 | 2114 | 868 | 19 |
| Northern China employees | person(s) | 6643 | 6846 | 3355 | 19 |
| Number of employees aged 25–35 | person(s) | 12804 | 12150 | 4260 | 18 |
| Number of employees aged 35–45 | person(s) | 10966 | 12020 | 5564 | 18 |
| Number of employees aged <25 | person(s) | 2749 | 2937 | 372 | 18 |
| Number of employees aged >45 | person(s) | 3215 | 5171 | 2235 | 18 |
| Number of female employees | person(s) | 15873 | 16710 | 6145 | 18 |
| Number of male employees | person(s) | 13861 | 15568 | 6286 | 18 |
| Part-time employees | person(s) | 37 | 45 | 19 | |
| Southern China employees | person(s) | 4946 | 4895 | 1656 | 19 |
| Total number of employees | person(s) | 29734 | 32278 | 12431 | 18 |
| Western China employees | person(s) | 5500 | 5546 | 2060 | 19 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Total turnover rate of employees | % | 3.1 | 2.67 | 4.81 | 24 |
| Turnover rate by age (25–35) | % | 3.1 | 3 | 5.45 | 24 |
| Turnover rate by age (35–45) | % | 3.1 | 1.79 | 3.54 | 24 |
| Turnover rate by age (<25) | % | 3.3 | 4.74 | 7.5 | 24 |
| Turnover rate by age (>45) | % | 2.5 | 1.61 | 3.3 | 24 |
| Turnover rate by gender (Female) | % | 3.3 | 2.67 | 4.88 | 24 |
| Turnover rate by gender (Male) | % | 2.9 | 2.67 | 4.74 | 24 |
| Turnover rate by region (Eastern China) | % | 3.3 | 2.86 | 4.64 | 24 |
| Turnover rate by region (Headquarters) | % | 3.3 | 1.81 | 4.41 | 24 |
| Turnover rate by region (Northeastern China) | % | 2.9 | 2.71 | 4.7 | 24 |
| Turnover rate by region (Northern China) | % | 3 | 2.77 | 4.96 | 24 |
| Turnover rate by region (Southern China) | % | 2.9 | 3.04 | 4.85 | 24 |
| Turnover rate by region (Western China) | % | 3 | 2.89 | 5.02 | 24 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Female employees trained | persons | 14971 | 5590 | 20 |
| General employees trained | persons | 28381 | 10980 | 20 |
| Male employees trained | persons | 14080 | 5847 | 20 |
| Number of the management trained | persons | 670 | 457 | 20 |
| Percentage of employees trained | % | 90 | 92 | 20 |
| Percentage of female employees trained | % | 89.59 | 90.97 | 20 |
| Percentage of general employees trained | % | 89.79 | 91.7 | 20 |
| Percentage of male employees trained | % | 90.44 | 93.02 | 20 |
| Percentage of management trained | % | 100 | 100 | 20 |
| Total number of employees trained | times | 789227 | 274488 | 20 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average number of training hours of female employees | hours/person | 60 | 59 | 20 |
| Average number of training hours of general employees | hours/person | 60 | 53 | 20 |
| Average number of training hours of male employees | hours/person | 60 | 47 | 20 |
| Average number of training hours of management | hours/person | 54 | 46 | 20 |
| Total number of training hours of all employees | hours | 1744566 | 606748 | 20 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of fourth-level addresses covered by GOME | 42883 | 28 | |||
| Number of suppliers (supplier(s)) | 11552 | 13631 | 7873 | 30 | |
| Number of suppliers in Eastern China | 2460 | 2673 | 1527 | 30 | |
| Number of suppliers in Northeastern China | 1707 | 1323 | 801 | 30 | |
| Number of suppliers in Northern China | 2670 | 2568 | 1478 | 30 | |
| Number of suppliers in Others | 2040 | 1503 | 888 | 30 | |
| Number of suppliers in Southern China | 2293 | 2210 | 1235 | 30 | |
| Number of suppliers in Western China | 2331 | 2020 | 1329 | 30 | |
| Number of third-level addresses covered by GOME | 3146 | 28 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers implementing supplier practices (supplier(s)) | N/A | 13631 | 7873 | 30 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Customer satisfaction ratio | % | 99.7 | 33 | |
| Customer satisfactory rate | 99.7% | 28 | ||
| General customer complaint rate of GOME | 0.04% | 28 | ||
| Number of products and service related complaints received | case(s) | 22969 | 11690 | 33 |
| Overall complaint ratio of GOME | % | 0.04 | 33 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of valid whistle-blower complaints received | complaints | 78 | 14 |
| Number of whistle-blower complaints investigated and resolved | complaints | 75 | 14 |
| Resolve rate of whistle-blower complaints | percent | 96.15 | 14 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of person receiving training on anti-corruption and business bribery | times | 2217 | 1419 | 14 |
| Number of training session on anti-corruption and business bribery for ordinary employees | sessions | 99 | 52 | 14 |
| Number of training session on anti-corruption and business bribery for senior management | sessions | 24 | 4 | 14 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kilogram | 108.56 |
| NOâ‚“ Emissions | kilogram | 1238.39 |
| SOâ‚“ Emissions | kilogram | 81.47 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 15000 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 182000 |
| Scope 1 GHG Emissions Intensity (By Revenue) | tCO2e/million of turnover | 0.86 |
| Scope 2 GHG Emissions Intensity (By Revenue) | tCO2e/million of turnover | 10.4 |
| Total GHG Emissions | tCO2e | 197000 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Hazardous Waste | kg | 1 |
| Total Hazardous Waste Intensity (By Revenue) | gram/million of turnover | 0.03 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste Disposed | ton | 7.8 |
| Total Non-Hazardous Waste Intensity (By Revenue) | gram/million of turnover | 44713 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year | kg | 0.5 | 0.5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Energy Consumption Intensity (By Revenue) | litre/million of turnover | 317.69 |
| Gasoline Consumption | litre | 5542000 |
| Grid Electricity Consumption | kWh | 372337000 |
| Purchased Electricity | kWh | 372337000 |
| Purchased Electricity Intensity (By Revenue) | kWh/million of turnover | 21344.12 |
| Total Electricity Consumption Intensity (By Revenue) | kWh/million of turnover | 21344.12 |
| Total Indirect Energy Consumption | kWh | 372337000 |
| Total Power Consumption | kWh | 372337000 |
| Total Purchased Energy | kWh | 372337000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Water Consumption | cubic meters | 3598000 |
| Water Consumption Intensity (By Revenue) | cubic metre/million of turnover | 120.38 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person(s) | 23770 | 22986 | 9824 |
| Number of Employees Aged Above 50 | person(s) | 3215 | 5171 | 2235 |
| Number of Employees Aged Below 30 | person(s) | 15553 | 15087 | 4632 |
| Number of Employees in East China | person(s) | 5331 | 6133 | 2364 |
| Number of Employees in North China | person(s) | 6643 | 6846 | 3355 |
| Number of Employees in Northeast China | person(s) | 1943 | 2114 | 868 |
| Number of Employees in South China | person(s) | 4946 | 4895 | 1656 |
| Number of Employees in West China | person(s) | 5500 | 5546 | 2060 |
| Number of Female Employees | person(s) | 15873 | 16710 | 6145 |
| Number of Full-time Employees | person(s) | 12421 | 29122 | 31742 |
| Number of Interns | person(s) | 10 | 499 | 567 |
| Number of Male Employees | person(s) | 13861 | 15568 | 6286 |
| Number of Part-time Employees | person(s) | 37 | 45 | None |
| Number of Total Employees | person(s) | 29734 | 32278 | 12431 |
| Percentage of Employees Aged 30-50 | % | 79.97 | 71.26 | 79.04 |
| Percentage of Employees Aged Above 50 | % | 10.82 | 16.03 | 17.98 |
| Percentage of Employees Aged Below 30 | % | 52.32 | 46.76 | 37.27 |
| Percentage of Employees in East China | % | 17.93 | 19.01 | 19.02 |
| Percentage of Employees in North China | % | 22.35 | 21.22 | 26.99 |
| Percentage of Employees in Northeast China | % | 6.54 | 6.55 | 6.98 |
| Percentage of Employees in South China | % | 16.64 | 15.17 | 13.33 |
| Percentage of Employees in West China | % | 18.5 | 17.18 | 16.57 |
| Percentage of Female Employees | % | 53.38 | 51.75 | 49.42 |
| Percentage of Full-time Employees | % | 41.79 | 90.29 | 255.44 |
| Percentage of Interns | % | 0.03 | 1.54 | 4.56 |
| Percentage of Male Employees | % | 46.62 | 48.25 | 50.58 |
| Percentage of Part-time Employees | % | 0.12 | 0.14 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees in East China | % | 3.3 | 2.86 | 4.64 |
| Turnover Rate of Employees in North China | % | 3 | 2.77 | 4.96 |
| Turnover Rate of Employees in Northeast China | % | 2.9 | 2.71 | 4.7 |
| Turnover Rate of Employees in South China | % | 2.9 | 3.04 | 4.85 |
| Turnover Rate of Employees in West China | % | 3 | 2.89 | 5.02 |
| Turnover Rate of Female Employees | % | 3.3 | 2.67 | 4.88 |
| Turnover Rate of Male Employees | % | 2.9 | 2.67 | 4.74 |
| Turnover Rate of Total Employees | % | 3.1 | 2.67 | 4.81 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | 90 | 92 |
| Percentage of Trained Female Employees | % | 89.59 | 90.97 |
| Percentage of Trained General Employees | % | 89.79 | 91.7 |
| Percentage of Trained Male Employees | % | 90.44 | 93.02 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours/person | 60 | 59 |
| Average Training Hours (General Employees) | hours/person | 60 | 53 |
| Average Training Hours (Male) | hours/person | 60 | 47 |
| Average Training Hours (Senior Management) | hours/person | 54 | 46 |
| Total Training Hours | hours | 1744566 | 606748 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Suppliers in East China | suppliers | 2460 | 2673 | 1527 |
| Number of Suppliers in North China | suppliers | 2670 | 2568 | 1478 |
| Number of Suppliers in Northeast China | suppliers | 1707 | 1323 | 801 |
| Number of Suppliers in South China | suppliers | 2293 | 2210 | 1235 |
| Number of Suppliers in West China | suppliers | 2331 | 2020 | 1329 |
| Number of Total Suppliers | suppliers | 11552 | 13631 | 7873 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Suppliers Participated in CSR Training | suppliers | 13631 | 7873 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Products and Service Related Complaints | case(s) | 22969 | 11690 |
| Satisfaction Rate of Customer Complaint Handling | % | 99.7 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Anti-corruption Training Session | sessions | 123 | 56 |
| Number of Attendance for Anti-corruption Training | person-times | 2217 | 1419 |