Environmental, Social and Governance Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Carbon Monoxide (CO) emissions from vehicles - Mainland China operation | g | 18106 | 20523 | 11 |
| GHG emissions from stationary combustion sources - Carbon Dioxide (CO2) | kg | 1234 | 390 | 11 |
| GHG emissions from stationary combustion sources - Methane (CH4) | kg | 1 | 0.2 | 11 |
| GHG emissions from stationary combustion sources - Nitrous Oxide (N2O) | kg | 1 | 0.4 | 11 |
| Hydrocarbons (HC) emissions from vehicles - Mainland China operation | g | 1997 | 2264 | 11 |
| NOx emissions from gaseous fuel consumption | g | 93 | 29 | 11 |
| NOx emissions from vehicles | g | 63403 | 67504 | 11 |
| Particulate Matter (PM) emissions from vehicles | g | 3068 | 3269 | 11 |
| SO2 emissions from gaseous fuel consumption | g | 1 | 0.1 | 11 |
| SO2 emissions from vehicles | g | 118 | 130 | 11 |
| SO2 emissions from vehicles - Mainland China operation | g | 63 | 60 | 11 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Business air travel by employees: CO2 equivalent emission | kg | 7219 | 11338 | 12 |
| Electricity purchased from power companies: CO2 equivalent emission | kg | 689286 | 559378 | 12 |
| GHG emissions from mobile combustion sources - CH4 | kg | 67 | 80 | 11 |
| GHG emissions from mobile combustion sources - CO2 | kg | 28552 | 30094 | 11 |
| GHG emissions from mobile combustion sources - N2O | kg | 1608 | 1924 | 11 |
| GHG intensity (tonnes per million Hong Kong dollars of revenue) | tonnes/million HKD | 5.5 | 4.8 | 11 |
| GHG releases from refrigeration and air conditioning equipment - Hydrofluorocarbons (HFC) and Perfluorocarbons (PFC) | kg | 37392 | 8800 | 11 |
| Gas supplied by The Hong Kong and China Gas Company Limited ('Towngas'): CO2 equivalent emission | kg | 287 | 88 | 12 |
| Paper waste disposed at landfills – Hong Kong: CO2 equivalent emission | kg | 4141 | 4501 | 12 |
| Total GHG emissions (Scope 1) | kg | 68855 | 41288.6 | 11 |
| Total GHG emissions (Scope 1, 2, 3) | tonnes | 771 | 617 | 11 |
| Total GHG emissions (Scope 2) | kg | 689573 | 559466 | 12 |
| Total GHG emissions (Scope 3) | kg | 12197 | 16444 | 12 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste intensity | Tonnes/per million Hong Kong dollars of revenue | 0.1 | 0.1 | 13 |
| Non-hazardous waste produced – Incineration | Tonnes | 1.6 | 1.1 | 13 |
| Non-hazardous waste produced – Landfill | Tonnes | 3.1 | 3.3 | 13 |
| Non-hazardous waste produced – Landfill or Incineration | Tonnes | 0.5 | 0.6 | 13 |
| Non-hazardous waste produced – Recycled Cloths | Tonnes | 4.6 | 4.3 | 13 |
| Non-hazardous waste produced – Recycled Paper | Tonnes | 1.8 | 1.6 | 13 |
| Total non-hazardous waste produced | Tonnes | 11.6 | 10.8 | 13 |
| Total paper waste disposed for Mainland China operation and Taiwan operation | kg | 1060 | 581 | 12 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electricity purchased for consumption | kWh in 000s | 999.1 | 820.2 | 15 |
| Electricity used for processing fresh water by government departments – Hong Kong: CO2 equivalent emission | kg | 568 | 406 | 12 |
| Electricity used for processing sewage by government departments – Hong Kong: CO2 equivalent emission | kg | 269 | 199 | 12 |
| Non-renewable fuel consumed | kWh in 000s | 126 | 127.8 | 15 |
| Total energy consumed | kWh in 000s | 1125.1 | 948 | 15 |
| Total energy consumption intensity – per million Hong Kong dollars of revenue | kWh in 000s per million Hong Kong dollars of revenue | 8.09 | 7.41 | 15 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Water consumed | Cubic metres | 41974 | 9909 | 16 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Water consumption intensity – per million Hong Kong dollars of revenue | Cubic metres/per million Hong Kong dollars of revenue | 302 | 77 | 16 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Intensity of packaging material use | Tonnes per million Hong Kong dollars of revenue | 0.15 | 0.14 | 17 |
| Total packaging material used | Tonnes | 20.4 | 17.6 | 17 |
| Total packaging material used - Carton | Tonnes | 7.3 | 10.5 | 17 |
| Total packaging material used - Paper | Tonnes | 5 | 2.8 | 17 |
| Total packaging material used - Plastic | Tonnes | 8.1 | 4.3 | 17 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee headcount by age group - 30 to 50 | Average number of people, Number of people as at 31 March | 214 | 202 | 22 |
| Employee headcount by age group - Below 30 | Average number of people, Number of people as at 31 March | 34 | 38 | 22 |
| Employee headcount by age group - Over 50 | Average number of people, Number of people as at 31 March | 52 | 53 | 22 |
| Employee headcount by employment type - Full-time | Average number of people, Number of people as at 31 March | 305 | 256 | 22 |
| Employee headcount by employment type - Interns | Average number of people, Number of people as at 31 March | 1 | 22 | |
| Employee headcount by employment type - Part-time | Average number of people, Number of people as at 31 March | 33 | 1 | 22 |
| Employee headcount by gender - Female | Average number of people, Number of people as at 31 March | 244 | 233 | 22 |
| Employee headcount by gender - Male | Average number of people, Number of people as at 31 March | 56 | 63 | 22 |
| Employee headcount by geographical region - Hong Kong | Average number of people, Number of people as at 31 March | 99 | 91 | 22 |
| Employee headcount by geographical region - Mainland China | Average number of people, Number of people as at 31 March | 189 | 167 | 22 |
| Employee headcount by geographical region - Others (Macau, Singapore, Taiwan) | Average number of people, Number of people as at 31 March | 42 | 33 | 22 |
| Employee headcount by level - Middle management | Average number of people, Number of people as at 31 March | 38 | 29 | 22 |
| Employee headcount by level - Others | Average number of people, Number of people as at 31 March | 257 | 254 | 22 |
| Employee headcount by level - Senior management | Average number of people, Number of people as at 31 March | 6 | 9 | 22 |
| Total number of all employee headcount under a direct employment relationship | Average number of people, Number of people as at 31 March, people | 338 | 293 | 22, 25, 26 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover by age group - 30 to 50 | Number of people, Percent | 44 | 17 | 22 |
| Employee turnover by age group - Below 30 | Number of people, Percent | 44 | 92 | 22 |
| Employee turnover by age group - Over 50 | Number of people, Percent | 62 | 77 | 22 |
| Employee turnover by gender - Female | Number of people, Percent | 69 | 55 | 22 |
| Employee turnover by gender - Male | Number of people, Percent | 37 | 57 | 22 |
| Employee turnover by geographical region - Hong Kong | Number of people, Percent | 39 | 61 | 22 |
| Employee turnover by geographical region - Mainland China | Number of people, Percent | 118 | 40 | 22 |
| Employee turnover by geographical region - Others | Number of people, Percent | 56 | 109 | 22 |
| Total employee turnover | Number of people, Percent | 213 | 55 | 22 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | Days | 20 | 4 | 23 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of female employees who took part in training | people, percent | 231 | 178 | 25 |
| Number of male employees who took part in training | people, percent | 53 | 24 | 25 |
| Number of middle management who took part in training | people, percent | 22 | 100 | 25 |
| Number of other employees who took part in training | people, percent | 249 | 88 | 25 |
| Number of senior management who took part in training | people, percent | 100 | 100 | 25 |
| Total number of employees who took part in training | people, percent | 284 | 80 | 25 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average number of training hours per employee | hours/employee | 23 | 10 | 26 |
| Average number of training hours per employee - Female | hours/employee | 27 | 12 | 26 |
| Average number of training hours per employee - Male | hours/employee | 4 | 3 | 26 |
| Average number of training hours per employee - Middle management | hours/employee | 33 | 14 | 26 |
| Average number of training hours per employee - Others | hours/employee | 20 | 10 | 26 |
| Average number of training hours per employee - Senior management | hours/employee | 130 | 32 | 26 |
| Total number of training hours that employees participated in | hours | 7840 | 2878 | 26 |
| Total number of training hours that employees participated in - Female | hours | 7578 | 2675 | 26 |
| Total number of training hours that employees participated in - Male | hours | 262 | 203 | 26 |
| Total number of training hours that employees participated in - Middle management | hours | 1267 | 395 | 26 |
| Total number of training hours that employees participated in - Others | hours | 5791 | 2194 | 26 |
| Total number of training hours that employees participated in - Senior management | hours | 782 | 289 | 26 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of complaints received | Number of cases | 9 | 6 | 31 |
| Number of complaints resolved | Number of cases | 9 | 6 | 31 |
| Number of complaints responded | Number of cases | 9 | 6 | 31 |
| Resolution rate | Percent | 100 | 100 | 31 |
| Response rate | Percent | 100 | 100 | 31 |
| Response time | Days | 2 | 3 | 31 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | g | 3068 | 3269 |
| NOₓ Emissions | g | 63496 | 67533 |
| SOₓ Emissions | g | 119 | 130.1 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | kg | 68855 | 41288.6 |
| GHG Emissions from Purchased Electricity | kg | 689286 | 559378 |
| GHG Emissions from Towngas | kg | 287 | 88 |
| HFC Emissions | kg | 37392 | 8800 |
| Indirect Energy Emissions (Scope 2) | kg | 689573 | 559466 |
| Mobile Combustion Emissions | kg | 30227 | 32098 |
| Scope 3 GHG Emissions (Business Travel) | kg | 7219 | 11338 |
| Scope 3 GHG Emissions (Waste Generated in Operations) | kg | 4141 | 4501 |
| Total GHG Emissions | tonnes | 771 | 617 |
| Total GHG Emissions Intensity (By Revenue) | tonnes/million HKD | 5.5 | 4.8 |
| Total Other Indirect Energy Emissions (Scope 3) | kg | 12197 | 16444 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste Incineration | Tonnes | 1.6 | 1.1 |
| Non-Hazardous Waste Landfilling | Tonnes | 3.1 | 3.3 |
| Non-Hazardous Waste Recycled | Tonnes | 6.4 | 5.9 |
| Paper Waste | Tonnes | 1.06 | 0.581 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Tonnes/per million Hong Kong dollars of revenue | 0.1 | 0.1 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2027 |
|---|---|---|
| Target GHG Emissions Reduction Percentage Compared to Last Year | % | 5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | kWh per million Hong Kong dollars of revenue | 8090 | 7410 |
| Purchased Electricity | kWh | 999100 | 820200 |
| Total Energy Consumption | kWh | 1125100 | 948000 |
| Total Non-Renewable Fuel Consumption | kWh | 126000 | 127800 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption | Cubic metres | 41974 | 9909 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | Cubic metres/per million Hong Kong dollars of revenue | 225 |
| Water Consumption Reduction Percentage Compared to Last Year | % | 74.5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | Tonnes | 5 | 2.8 |
| Packaging Material Consumption (Plastic) | Tonnes | 8.1 | 4.3 |
| Packaging Material Intensity (By Revenue) | Tonnes per million Hong Kong dollars of revenue | 0.15 | 0.14 |
| Packaging Materials Consumed | Tonnes | 20.4 | 17.6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | people | 246 | 202 |
| Number of Employees Aged Above 50 | people | 51 | 53 |
| Number of Employees Aged Below 30 | people | 41 | 38 |
| Number of Employees in Hong Kong | people | 99 | 93 |
| Number of Employees in Hong Kong and Mainland China | people | 288 | 260 |
| Number of Employees in Mainland China | people | 189 | 167 |
| Number of Female Employees | people | 279 | 233 |
| Number of Full-time Employees | people | 305 | 256 |
| Number of General Employees | people | 294 | 255 |
| Number of Interns | people | 1 | |
| Number of Male Employees | people | 59 | 60 |
| Number of Middle Management Employees | people | 38 | 29 |
| Number of Part-time Employees | people | 33 | 1 |
| Number of Senior Management Employees | people | 6 | 9 |
| Number of Total Employees | people | 338 | 293 |
| Percentage of Employees Aged 30-50 | percent | 72.78 | 68.94 |
| Percentage of Employees Aged Above 50 | percent | 15.09 | 18.09 |
| Percentage of Employees Aged Below 30 | percent | 12.13 | 12.97 |
| Percentage of Employees in Hong Kong | percent | 29.29 | 31.74 |
| Percentage of Employees in Hong Kong and Mainland China | percent | 85.21 | 88.75 |
| Percentage of Employees in Mainland China | percent | 55.92 | 57.01 |
| Percentage of Female Employees | percent | 82.54 | 79.52 |
| Percentage of Full-time Employees | percent | 90.24 | 87.37 |
| Percentage of General Employees | percent | 86.98 | 87.03 |
| Percentage of Interns | percent | 0.34 | |
| Percentage of Male Employees | percent | 17.46 | 20.48 |
| Percentage of Middle Management Employees | percent | 11.24 | 9.9 |
| Percentage of Part-time Employees | percent | 9.76 | 0.34 |
| Percentage of Senior Management Employees | percent | 1.78 | 3.07 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | Percent | 44 | 17 |
| Turnover Rate of Employees Aged Above 50 | Percent | 119 | 77 |
| Turnover Rate of Employees Aged Below 30 | Percent | 107 | 92 |
| Turnover Rate of Employees in Hong Kong | Percent | 39 | 61 |
| Turnover Rate of Employees in Mainland China | Percent | 72 | 40 |
| Turnover Rate of Employees in Overseas | Percent | 112 | 109 |
| Turnover Rate of Female Employees | Percent | 69 | 55 |
| Turnover Rate of Male Employees | Percent | 37 | 57 |
| Turnover Rate of Total Employees | Percent | 63 | 55 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 20 | 4 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | percent | 84 | 80 |
| Percentage of Trained Female Employees | percent | 81 | 76 |
| Percentage of Trained General Employees | percent | 88 | 88 |
| Percentage of Trained Male Employees | percent | 16 | 24 |
| Percentage of Trained Middle Management | percent | 100 | 100 |
| Percentage of Trained Senior Management | percent | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours/employee | 27 | 12 |
| Average Training Hours (General Staff) | hours/employee | 20 | 10 |
| Average Training Hours (Male) | hours/employee | 4 | 3 |
| Average Training Hours (Middle Management) | hours/employee | 33 | 14 |
| Average Training Hours (Senior Management) | hours/employee | 130 | 32 |
| Average Training Hours per Employee | hours/employee | 23 | 10 |
| Total Training Hours | hours | 7840 | 2878 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | Percent | -33.33 | |
| Complaints Handling Rate | Percent | 100 | 100 |
| Number of Complaints Dealt with | Number of cases | 9 | 6 |
| Total Number of Customer Complaints | Number of cases | 9 | 6 |