2022 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| NOx emission | kg | 226.99 | 788.62 | 83 |
| Particulate matters | kg | 10.66 | 21.96 | 83 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emissions (Scope 1) | tCO2e | 2044.83 | 6411.47 | 83 |
| Greenhouse gas emission intensity | tCO2e/10000 sq.m. | 12.21 | 17.52 | 83 |
| Indirect greenhouse gas emissions (Scope 2) | tCO2e | 331681.09 | 766224.7 | 83 |
| SO2 emission | kg | 1.15 | 7.67 | 83 |
| Total greenhouse gas emissions (Scope 1 and Scope 2) | tCO2e | 333725.92 | 772636.16 | 83 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Discarded bulbs/tubes | ton | 36.74 | 40.09 | 83 |
| Generation intensity of hazardous waste | ton/10000 sq.m. | 0.0018 | 0.0014 | 83 |
| Total generation of hazardous waste | ton | 48.11 | 61.47 | 83 |
| Weight of waste electronic products | ton | 7 | 9.57 | 83 |
| Weight of waste ink cartridge/toner | ton | 4.37 | 11.81 | 83 |
| total hazardous waste emission intensity | tonnes per 10000 square metres | 0.0014 | 51 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Garden waste | ton | 32352.39 | 4713.52 | 83 |
| General household waste | ton | 114805.77 | 470543.9 | 83 |
| Generation intensity of non-hazardous waste | ton/10000 sq.m. | 5.38 | 11.74 | 83 |
| Total generation of non-hazardous waste | ton | 147158.16 | 517657.42 | 83 |
| total non-hazardous waste emission intensity | tonnes per 10000 square metres | 11.74 | 51 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Consumption of liquefied petroleum gas | kg | 434261.04 | 585931.04 | 83 |
| Consumption of pipeline gas | m³ | 293604.18 | 464384.5 | 83 |
| Direct energy consumption | MWh | 9366.1 | 16189.71 | 83 |
| Gasoline consumption | L | 50392.78 | 56221.26 | 83 |
| Indirect energy consumption | MWh | 543650.36 | 900025.18 | 83 |
| Total electricity consumption | MWh | 543650.36 | 900025.18 | 83 |
| Total energy consumption | MWh | 553016.46 | 916214.89 | 83 |
| Total energy consumption intensity | MWh per 10000 square metres, MWh/10000 sq.m. | 20.24 | 20.41 | 53, 83 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total water consumption | m³ | 18149110.6 | 26001478.56 | 83 |
| Water consumption intensity | m³/10000 sq.m. | 664.11 | 589.69 | 83 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Cumulative energy saving from electrical renovations | kWh | 6000000 | 53 |
| Cumulative energy saving from elimination of lift return base stations | kWh | 2000000 | 53 |
| Cumulative energy saving from water pump renovations | kWh | 1000000 | 53 |
| Maximum energy saving rate from water pump renovations | % | 78 | 53 |
| reduction in electricity consumption in Sichuan projects in August compared with same month in previous year | 30% | 61 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| highest temperature recorded in Sichuan during extreme dry weather | °C | 43.8 | 61 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Bachelor’s degree rate of middle management team | over 90% | 9 | ||
| Number of employees by age group: 30 below | 15596 | 15883 | 84 | |
| Number of employees by age group: 31-50 | 34239 | 33537 | 84 | |
| Number of employees by age group: 51 above | 23546 | 22656 | 84 | |
| Number of employees by employment type: Full-time | 73119 | 71835 | 84 | |
| Number of employees by employment type: Part-time | 262 | 241 | 84 | |
| Number of employees by gender: Female | 27091 | 25713 | 84 | |
| Number of employees by gender: Male | 46290 | 46363 | 84 | |
| Number of employees by geographical region: China (including Hong Kong, Macau and Taiwan) | 73381 | 72076 | 84 | |
| Number of employees by title type: Junior Staff | 67898 | 64335 | 84 | |
| Number of employees by title type: Management | 871 | 1697 | 84 | |
| Number of employees by title type: Senior Staff | 6566 | 6044 | 84 | |
| Number of female employees | employees | 25713 | 64 | |
| Number of junior staff | employees | 64335 | 64 | |
| Number of male employees | employees | 46363 | 64 | |
| Number of management staff | employees | 1697 | 64 | |
| Number of new employees by age group: 30 below | 15089 | 12722 | 84 | |
| Number of new employees by age group: 31-50 | 29929 | 12281 | 84 | |
| Number of new employees by age group: 51 above | 33313 | 12940 | 84 | |
| Number of new employees by gender: Female | 31147 | 12482 | 84 | |
| Number of new employees by gender: Male | 47184 | 25461 | 84 | |
| Number of new employees by geographical region: China (including Hong Kong, Macau and Taiwan) | 78331 | 37943 | 84 | |
| Number of senior staff | employees | 6044 | 64 | |
| Number of staff | staff | 70000 | 9, 14 | |
| Total number of staff | 73381 | 72076 | 84 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of staff turnover (total) | 39% | 35% | 84 | |
| Percentage of staff turnover by age group: 30 below | 55% | 44% | 84 | |
| Percentage of staff turnover by age group: 31-50 | 33% | 28% | 84 | |
| Percentage of staff turnover by age group: 51 above | 31% | 38% | 84 | |
| Percentage of staff turnover by employment type: Full-time | 39% | 35% | 84 | |
| Percentage of staff turnover by employment type: Part-time | 49% | 33% | 84 | |
| Percentage of staff turnover by gender: Female | 40% | 35% | 84 | |
| Percentage of staff turnover by gender: Male | 39% | 35% | 84 | |
| Percentage of staff turnover by geographical region: China (including Hong Kong, Macau and Taiwan) | 39% | 35% | 84 | |
| Percentage of staff turnover by title type: Junior Staff | 41% | 37% | 84 | |
| Percentage of staff turnover by title type: Management | 17% | 6% | 84 | |
| Percentage of staff turnover by title type: Senior Staff | 19% | 18% | 84 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Accidents with work injury (excluding fatalities) | 385 | 267 | 84 | |
| Number of work-related fatalities | 2 | 1 | 84 | |
| Work-related fatality rate | 0.0027% | 0.0014% | 84 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of working days lost due to work injury | day | 4532 | 13505 | 84 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employees trained by gender: Female | 100% | 100% | 85 | |
| Employees trained by gender: Male | 100% | 100% | 85 | |
| Employees trained by title type: Junior Staff | 100% | 100% | 85 | |
| Employees trained by title type: Management | 100% | 100% | 85 | |
| Employees trained by title type: Senior Staff | 100% | 100% | 85 | |
| Total employees trained | 100% | 100% | 85 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours by gender: Female | hours | 42.31 | 16.87 | 85 |
| Average training hours by gender: Male | hours | 42.28 | 20.47 | 85 |
| Average training hours by title type: Junior Staff | hours | 45.66 | 14.76 | 85 |
| Average training hours by title type: Management | hours | 6.22 | 56.78 | 85 |
| Average training hours by title type: Senior Staff | hours | 6.71 | 55.74 | 85 |
| Average training hours for the employee | hours | 42.3 | 19.19 | 85 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of cities covered | cities | 310 | 9 |
| Number of projects under management | projects | 2707 | 9 |
| Number of suppliers in Anhui | 623 | 48 | |
| Number of suppliers in Beijing | 687 | 48 | |
| Number of suppliers in Chongqing | 396 | 48 | |
| Number of suppliers in East China | 452 | 48 | |
| Number of suppliers in Fujian | 110 | 48 | |
| Number of suppliers in Gansu | 263 | 48 | |
| Number of suppliers in Guangxi | 212 | 48 | |
| Number of suppliers in Guizhou | 216 | 48 | |
| Number of suppliers in Hainan | 317 | 48 | |
| Number of suppliers in Heilongjiang | 188 | 48 | |
| Number of suppliers in Henan | 511 | 48 | |
| Number of suppliers in Hubei | 454 | 48 | |
| Number of suppliers in Hunan | 517 | 48 | |
| Number of suppliers in Inner Mongolia | 348 | 48 | |
| Number of suppliers in Jiangsu | 826 | 48 | |
| Number of suppliers in Jiangxi | 474 | 48 | |
| Number of suppliers in Jilin | 89 | 48 | |
| Number of suppliers in Liaoning | 396 | 48 | |
| Number of suppliers in Pearl River Delta | 252 | 48 | |
| Number of suppliers in Shaanxi | 342 | 48 | |
| Number of suppliers in Shandong | 287 | 48 | |
| Number of suppliers in Shanxi | 263 | 48 | |
| Number of suppliers in Sichuan | 275 | 48 | |
| Number of suppliers in Xinjiang | 192 | 48 | |
| Number of suppliers in Yunnan | 148 | 48 | |
| Total area under management | million square metres | 500 | 9 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Complaint completion rate | 90.13% | 95.59% | 85 | |
| Number of complaints and enquiries received from various sources (time) | times | 119187 | 56547 | 85 |
| Number of return visits after complaint handling (time) | times | 1860 | 27974 | 85 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of awards and honours received | more than 10 | 9 | |
| Number of households served | million households | 3.3 | 9 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 10.66 | 21.96 |
| NOₓ Emissions | kg | 226.99 | 788.62 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 2044.83 | 6411.47 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 331681.09 | 766224.7 |
| Total GHG Emissions | tCO2e | 333725.92 | 772636.16 |
| Total GHG Emissions Intensity (By Area) | tCO2e/10000 sq.m. | 12.21 | 17.52 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Hazardous Electronic Waste | ton | 7 | 9.57 |
| Total Hazardous Waste | ton | 48.11 | 61.47 |
| Total Hazardous Waste Intensity (By Area) | ton/10000 sq.m. | 0.0018 | 0.0014 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 114805.77 | 470543.9 |
| Total Non-Hazardous Waste Disposed | ton | 147158.16 | 517657.42 |
| Total Non-Hazardous Waste Intensity (By Area) | ton/10000 sq.m. | 5.38 | 11.74 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Gasoline Consumption | L | 50392.78 | 56221.26 |
| LPG Consumption | kg | 434261.04 | 585931.04 |
| Natural Gas Consumption | m³ | 293604.18 | 464384.5 |
| Purchased Electricity | MWh | 543650.36 | 900025.18 |
| Total Direct Energy Consumption | MWh | 9366.1 | 16189.71 |
| Total Electricity Consumption Intensity (By Area) | MWh/10000 sq.m. | 20.24 | 20.41 |
| Total Energy Consumption | MWh | 553016.46 | 916214.89 |
| Total Indirect Energy Consumption | MWh | 543650.36 | 900025.18 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption | m³ | 18149110.6 | 26001478.56 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | 30 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 34239 | 33537 |
| Number of Employees Aged Above 50 | employees | 23546 | 22656 |
| Number of Employees Aged Below 30 | employees | 15596 | 15883 |
| Number of Employees in Hong Kong and Mainland China | employees | 73381 | 72076 |
| Number of Female Employees | employees | 27091 | 25713 |
| Number of Full-time Employees | employees | 73119 | 71835 |
| Number of Junior Management Employees | employees | 67898 | 64335 |
| Number of Male Employees | employees | 46290 | 46363 |
| Number of Middle Management Employees | employees | 871 | 1697 |
| Number of New Employees (Above 50) | employees | 33313 | 12940 |
| Number of New Employees (Aged 30-50) | employees | 29929 | 12281 |
| Number of New Employees (Aged Below 30) | employees | 15089 | 12722 |
| Number of New Employees (Female) | employees | 31147 | 12482 |
| Number of New Employees (Mainland China) | employees | 78331 | 37943 |
| Number of New Employees (Male) | employees | 47184 | 25461 |
| Number of Part-time Employees | employees | 262 | 241 |
| Number of Senior Management Employees | employees | 6566 | 6044 |
| Number of Total Employees | employees | 73381 | 72076 |
| Percentage of Employees Aged 30-50 | % | 46.65 | 46.53 |
| Percentage of Employees Aged Above 50 | % | 32.09 | 31.43 |
| Percentage of Employees Aged Below 30 | % | 21.25 | 22.04 |
| Percentage of Female Employees | % | 36.92 | 35.67 |
| Percentage of Full-time Employees | % | 99.64 | 99.67 |
| Percentage of Male Employees | % | 63.08 | 64.33 |
| Percentage of Part-time Employees | % | 0.36 | 0.33 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 33 | 28 |
| Turnover Rate of Employees Aged Above 50 | % | 31 | 38 |
| Turnover Rate of Employees Aged Below 30 | % | 55 | 44 |
| Turnover Rate of Employees in Hong Kong and Mainland China | % | 39 | 35 |
| Turnover Rate of Female Employees | % | 40 | 35 |
| Turnover Rate of Full-time Employees | % | 39 | 35 |
| Turnover Rate of Male Employees | % | 39 | 35 |
| Turnover Rate of Part-time Employees | % | 49 | 33 |
| Turnover Rate of Total Employees | % | 39 | 35 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 2 | 1 | |
| Number of Work-related Fatalities | 2 | 1 | |
| Work-related Fatalities Rate | % | 0.0027 | 0.0014 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 4532 | 13505 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 42.31 | 16.87 |
| Average Training Hours (Male) | hours | 42.28 | 20.47 |
| Average Training Hours per Employee | hours | 42.3 | 19.19 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Suppliers in East China | 452 | |
| Number of Total Suppliers | 9239 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Complaint Growth Rate | % | -52.53 | |
| Complaints Handling Rate | % | 90.13 | 95.59 |
| Total Number of Customer Complaints | times | 119187 | 56547 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Total Hours of Anti-corruption Training | hours |