2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| NOₓ emission | kg | 226.99 | 76 |
| Particulate matters | kg | 10.66 | 76 |
| SO₂ emission | kg | 1.15 | 76 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Greenhouse gas emission intensity (Scope 1 + Scope 2) | tCO₂e/10000 sq. m. | 12.21 | 76 |
| Greenhouse gas emissions (Scope 1 + Scope 2) | tCO₂e | 333725.92 | 76 |
| Greenhouse gas emissions (Scope 1) | tCO₂e | 2044.83 | 76 |
| Greenhouse gas emissions (Scope 2) | tCO₂e | 331681.09 | 76 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Discarded bulbs/tubes | ton | 36.74 | 76 |
| Total hazardous waste consumption | ton | 48.11 | 76 |
| Total hazardous waste emission intensity | ton/10000 sq. m. | 0.0018 | 76 |
| Weight of waste electronic products | ton | 7 | 76 |
| Weight of waste ink cartridge/toner | ton | 4.37 | 76 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Garden waste | ton | 32352.39 | 76 |
| General household waste | ton | 114805.77 | 76 |
| Total non-hazardous waste consumption | ton | 147156.16 | 76 |
| Total non-hazardous waste emission intensity | ton/10000 sq. m. | 5.38 | 76 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Consumption of liquefied petroleum gas | kg | 434261.04 | 76 |
| Consumption of pipeline gas | m³ | 293604.18 | 76 |
| Direct energy consumption | MWh | 3966.1 | 76 |
| Gasoline consumption | L | 50392.78 | 76 |
| Indirect energy consumption | MWh | 543650.36 | 76 |
| Total electricity consumption | MWh | 543650.36 | 76 |
| Total energy consumption | MWh | 553016.46 | 76 |
| Total energy consumption intensity | MWh/10000 sq. m. | 20.24 | 76 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 18149110.6 | 76 |
| Water consumption intensity | m³/10000 sq. m. | 664.11 | 76 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Breakdown of new employees by age group: 30 or below | 15089 | 77 | |
| Breakdown of new employees by age group: 31-50 | 29929 | 77 | |
| Breakdown of new employees by age group: 51 or above | 33313 | 77 | |
| Breakdown of new employees by gender: Female | 31147 | 77 | |
| Breakdown of new employees by gender: Male | 47184 | 77 | |
| Breakdown of new employees by geographical region: China (including Hong Kong, Macau and Taiwan) | 78331 | 77 | |
| Number of employees by age group: 30 or below | 15596 | 77 | |
| Number of employees by age group: 31-50 | 34239 | 77 | |
| Number of employees by age group: 51 or above | 23546 | 77 | |
| Number of employees by employment type: Full-time | 73119 | 77 | |
| Number of employees by employment type: Part-time | 262 | 77 | |
| Number of employees by gender: Female | 27091 | 77 | |
| Number of employees by gender: Male | 46290 | 77 | |
| Number of employees by geographical region: China (including Hong Kong, Macau and Taiwan) | 73381 | 77 | |
| Number of employees by title type: Junior Staff | 65944 | 77 | |
| Number of employees by title type: Management | 871 | 77 | |
| Number of employees by title type: Senior Staff | 6566 | 77 | |
| Top 10 Listed Companies of China Property Management Service | Top 10 | 75 | |
| Total number of staff | 73381 | 77 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Staff turnover rate by age group: 30 or below | 55% | 77 | |
| Staff turnover rate by age group: 31-50 | 33% | 77 | |
| Staff turnover rate by age group: 51 or above | 31% | 77 | |
| Staff turnover rate by employment type: Full-time | 39% | 77 | |
| Staff turnover rate by employment type: Part-time | 49% | 77 | |
| Staff turnover rate by gender: Female | 40% | 77 | |
| Staff turnover rate by gender: Male | 39% | 77 | |
| Staff turnover rate by geographical region: China (including Hong Kong, Macau and Taiwan) | 39% | 77 | |
| Staff turnover rate by title type: Junior Staff | 41% | 77 | |
| Staff turnover rate by title type: Management | 17% | 77 | |
| Staff turnover rate by title type: Senior Staff | 19% | 77 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Accidents with work injury (excluding fatalities) | 385 | 77 | |
| Number of work-related fatalities | 2 | 77 | |
| Work-related fatality rate | 0.0027% | 77 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of working days lost due to work injury | day | 4532 | 77 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employees trained by employment type: Junior Staff | 100% | 78 | |
| Employees trained by employment type: Management | 100% | 78 | |
| Employees trained by employment type: Senior Staff | 100% | 78 | |
| Employees trained by gender: Female | 100% | 78 | |
| Employees trained by gender: Male | 100% | 78 | |
| Total employees trained | 100% | 78 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average training hours by employment type: Junior Staff | hours | 46.91 | 78 |
| Average training hours by employment type: Management | hours | 6.22 | 78 |
| Average training hours by employment type: Senior Staff | hours | 6.71 | 78 |
| Average training hours by gender: Female | hours | 42.9 | 78 |
| Average training hours by gender: Male | hours | 42.79 | 78 |
| Average training hours for the employee | hours | 42.83 | 78 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| China Benchmarking Projects for Smart Construction of Property Services (Top 10) | Top 10 | 75 | |
| China Competitive Property Service Companies in Central China (Top 10) | Top 10 | 75 | |
| China Competitive Property Service Companies in South China (Top 10) | Top 10 | 75 | |
| China Listed Property Service Companies (Top 2) | Top 2 | 75 | |
| China Listed Property Service Companies in terms of Business Capability (Top 10) | Top 10 | 75 | |
| China Listed Property Service Companies in terms of Credit Rating (Top 10) | Top 10 | 75 | |
| China Listed Property Service Companies in terms of Financing Capacity (Top 10) | Top 10 | 75 | |
| Number of suppliers in Anhui | 563 | 47 | |
| Number of suppliers in Beijing | 143 | 47 | |
| Number of suppliers in Chongqing | 395 | 47 | |
| Number of suppliers in Fujian | 232 | 47 | |
| Number of suppliers in Gansu | 188 | 47 | |
| Number of suppliers in Guangdong | 663 | 47 | |
| Number of suppliers in Guangxi | 239 | 47 | |
| Number of suppliers in Guizhou | 257 | 47 | |
| Number of suppliers in Hainan | 307 | 47 | |
| Number of suppliers in Hebei | 371 | 47 | |
| Number of suppliers in Heilongjiang | 269 | 47 | |
| Number of suppliers in Henan | 496 | 47 | |
| Number of suppliers in Hubei | 391 | 47 | |
| Number of suppliers in Hunan | 468 | 47 | |
| Number of suppliers in Inner Mongolia | 298 | 47 | |
| Number of suppliers in Jiangsu | 668 | 47 | |
| Number of suppliers in Jiangxi | 400 | 47 | |
| Number of suppliers in Jilin | 80 | 47 | |
| Number of suppliers in Liaoning | 174 | 47 | |
| Number of suppliers in Ningxia | 163 | 47 | |
| Number of suppliers in Qinghai | 43 | 47 | |
| Number of suppliers in Shaanxi | 309 | 47 | |
| Number of suppliers in Shandong | 196 | 47 | |
| Number of suppliers in Shanghai | 125 | 47 | |
| Number of suppliers in Shanxi | 309 | 47 | |
| Number of suppliers in Sichuan | 272 | 47 | |
| Number of suppliers in Tianjin | 173 | 47 | |
| Number of suppliers in Xinjiang | 188 | 47 | |
| Number of suppliers in Yunnan | 156 | 47 | |
| Number of suppliers in Zhejiang | 295 | 47 | |
| Top 10 of China Property Management Companies in terms of Comprehensive Strength - 2nd Place | 2nd Place | 75 | |
| Total number of suppliers (Evergrande Property Services Group) | 8772 | 47 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Complaint completion rate | 90.13% | 78 | |
| Number of complaints and enquiries received from various sources | times | 119187 | 78 |
| Number of return visits after complaint handling | times | 1860 | 78 |
| Residential Property Services Benchmarking Projects of China Property Services (Top 10) | Top 10 | 75 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| China Property Management Companies for Superior Service Capabilities (Top 2) | Top 2 | 75 | |
| China Property Service Companies in terms of Brand Value (Top 20) | Top 20 | 75 | |
| China Property Service Companies in terms of Comprehensive Strength (Top 2) | Top 2 | 75 | |
| China Property Service Companies in terms of Operational Capability (Top 10) | Top 10 | 75 | |
| China Property Service Companies with Exemplary Customer Satisfaction (Top 50) | Top 50 | 75 | |
| China Property Service Companies with the Most Long-term Investment Value (Top 10) | Top 10 | 75 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| China Top 10 Listed Property Management Companies in terms of Comprehensive Strength | Top 10 | 75 | |
| Top 100 Property Management Companies in China | Top 100 | 75 | |
| Top 100 Property Management Companies in China - Top 10 Companies in Business Size | Top 10 | 75 | |
| Top 100 Property Management Companies in China - Top 10 in Business Performance | Top 10 | 75 | |
| Top 100 of Most Valuable Brand of China Property Management Service | Top 100 | 75 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 10.66 |
| NOₓ Emissions | kg | 226.99 |
| SOₓ Emissions | kg | 1.15 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO₂e | 2044.83 |
| Indirect Energy Emissions (Scope 2) | tCO₂e | 331681.09 |
| Total GHG Emissions | tCO₂e | 333725.92 |
| Total GHG Emissions Intensity (By Area) | tCO₂e/10000 sq. m. | 12.21 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Hazardous Electronic Waste | ton | 7 |
| Total Hazardous Waste | ton | 48.11 |
| Total Hazardous Waste Intensity (By Area) | ton/10000 sq. m. | 0.0018 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 114805.77 |
| Total Non-Hazardous Waste Intensity (By Area) | ton/10000 sq. m. | 5.38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/10000 sq. m. | 20.24 |
| Gasoline Consumption | L | 50392.78 |
| LPG Consumption | kg | 434261.04 |
| Natural Gas Consumption | m³ | 293604.18 |
| Total Direct Energy Consumption | MWh | 3966.1 |
| Total Electricity Consumption | MWh | 543650.36 |
| Total Energy Consumption | MWh | 553016.46 |
| Total Indirect Energy Consumption | MWh | 543650.36 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption | m³ | 18149110.6 |
| Water Consumption Intensity (By Revenue) | m³/10000 sq. m. | 664.11 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | 34239 | |
| Number of Employees Aged Above 50 | 23546 | |
| Number of Employees Aged Below 30 | 15596 | |
| Number of Employees in Hong Kong and Mainland China | 73381 | |
| Number of Female Employees | 27091 | |
| Number of Full-time Employees | 73119 | |
| Number of Male Employees | 46290 | |
| Number of New Employees | 78331 | |
| Number of New Employees (Above 50) | 33313 | |
| Number of New Employees (Aged 30-50) | 29929 | |
| Number of New Employees (Aged Below 30) | 15089 | |
| Number of New Employees (Female) | 31147 | |
| Number of New Employees (Male) | 47184 | |
| Number of Part-time Employees | 262 | |
| Number of Total Employees | 73381 | |
| Percentage of Employees Aged 30-50 | % | 46.65 |
| Percentage of Employees Aged Above 50 | % | 32.09 |
| Percentage of Employees Aged Below 30 | % | 21.25 |
| Percentage of Female Employees | % | 36.92 |
| Percentage of Full-time Employees | % | 99.64 |
| Percentage of Male Employees | % | 63.08 |
| Percentage of Part-time Employees | % | 0.36 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 33 |
| Turnover Rate of Employees Aged Above 50 | % | 31 |
| Turnover Rate of Employees Aged Below 30 | % | 55 |
| Turnover Rate of Employees in Hong Kong and Mainland China | % | 39 |
| Turnover Rate of Female Employees | % | 40 |
| Turnover Rate of Full-time Employees | % | 39 |
| Turnover Rate of Male Employees | % | 39 |
| Turnover Rate of Part-time Employees | % | 49 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 2 | |
| Number of Work-related Fatalities | 2 | |
| Work-related Fatalities Rate | % | 0.0027 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | day | 4532 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | hours | 42.9 |
| Average Training Hours (Male) | hours | 42.79 |
| Average Training Hours per Employee | hours | 42.83 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Mainland China | 8772 | |
| Number of Total Suppliers | 8772 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Complaints Handling Rate | % | 90.13 |
| Total Number of Customer Complaints | times | 119187 |