Sustainability Report 2023

Company: VTECH HOLDINGS (303)
Year: 2023
Published: 2023-06-14
Status: Processed
View Report

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit FY2023 Report Pages
Nitrogen oxides (NOx) emission kg 10607 73
Particulate Matter (PM) emission kg 839 73
Sulphur oxides (SOx) emission kg 17 73

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 FY2025 Report Pages
Disclose scope 3 emission Disclose Disclose 25
GHG Emission per Production Output Assembly Factories Tonnes CO2e per 1000 unit 0.22 0.26 0.32 0.25 0.25 0.28 50
Greenhouse Gas Emission Intensity (Scope 1, tonne of CO2e per 1000 unit) tonne CO2e/1000 unit 0.042 0.005 0.008 0.03 0.032 0.032 74
Greenhouse Gas Emission Intensity (Scope 2, tonne of CO2e per 1000 unit) tonne CO2e/1000 unit 0.562 0.555 0.584 0.558 0.556 0.566 74
Greenhouse Gas Emission Intensity (Scope 3, tonne of CO2e per 1000 unit) tonne CO2e/1000 unit 0.055 0.063 0.112 0.062 74
Greenhouse Gas Emission Scope 1 (tonne of CO2e) tonne of CO2e 5791 5015 4617 4482 4728 3886 73
Greenhouse Gas Emission Scope 2 (tonne of CO2e) tonne of CO2e 78020 79378 82187 83710 68115 62936 73
Greenhouse Gas Emission Scope 3 (tonne of CO2e) tonne of CO2e 7130 8007 8007 11625 7538 73
Reduce GHG emission per production output in assembly factories compared with FY2020 reduction 8% 10% 25
Reduce GHG emission per production output in plastic factories compared with FY2020 reduction 7% 8% 25
Scope 1 greenhouse gas (GHG) emissions tonnes of CO2e 3886 87
Scope 2 greenhouse gas (GHG) emissions tonnes of CO2e 26936 87
Scope 3 greenhouse gas (GHG) emissions (ocean and air shipment of contractors engaged by VTech) tonnes of CO2e 7538 87
Total GHG Emission Assembly Factories Tonnes CO2e 35000 40000 45000 40000 40000 35000 50
Total Greenhouse Gas Emission (tonne of CO2e) tonne of CO2e 93934 96181 102086 80760 73
Total emission intensity (tonne of CO2e per 1000 unit) tonne CO2e/1000 unit 0.726 0.725 0.641 0.7 0.68 74

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 FY2025 Report Pages
Amount of hazardous waste per production output (change compared with FY2020) % 24.1 21
Hazardous waste per production output tonnes per 1000 unit 0.000032 0.000038 0.000034 0.000036 0.000037 0.000045 55
Reduce amount of hazardous waste per production output compared with FY2020 reduction 2% 3% 25
Total hazardous waste tonnes 300 400 420 450 500 495 55
Total hazardous waste produced (tonnes) tonnes 388.5 346.3 421.5 399.6 449.5 494.7 74
Total hazardous waste produced per production output (tonnes per 1000 unit) tonnes/1000 unit 0.00258 0.00242 0.003029 0.00266 0.00308 0.00404 74

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 FY2025 Report Pages
Maintain the recycling rate of reusable materials or above 75% 75% 25
Non-hazardous waste per production output tonnes per 1000 unit 0.06 0.07 0.07 0.06 0.05 0.06 54
Recycling rate 80.9% 54
Recycling rate of reusable materials % 80.9 21
Reduce amount of non-hazardous waste per production output compared with FY2020 reduction 2% 3% 25
Reduce material use per production output compared with FY2020 reduction 4% 5% 25
Reduction in non-hazardous waste by weight compared to FY2022 -6.9% 54
Total non-hazardous waste tonnes 10000 11000 11000 10000 9000 8000 54
Total non-hazardous waste produced (tonnes) tonnes 9705 9111 9611 10103 10407 9684 74
Total non-hazardous waste produced per production output (tonnes per 1000 unit) tonnes/1000 unit 0.07 0.064 0.074 0.067 0.071 0.079 74

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit FY2023 Report Pages
Amount of non-hazardous waste per production output (reduction compared with FY2020) % -6.4 21

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 FY2025 Report Pages
Diesel energy consumption GJ 18642 22483 21355 23431 29712 20578 73
Diesel energy use per production output GJ per 1000 unit 0.134 0.157 0.166 0.156 0.204 0.168 73
Electricity Used per Production Output Assembly Factories kWh per 1000 unit 400 450 500 400 400 350 50
Electricity Used per Production Output Plastic Factories kWh per 1000 kg 1500 1700 1800 1600 1600 1400 50
Electricity energy consumption GJ 553754 563361 579110 588819 569671 487220 73
Electricity energy use per production output GJ per 1000 unit 3.988 3.942 4.471 3.926* 3.907 3.978 73
Electricity usage per production output in assembly factories (reduction compared with FY2020) % -7.4 21
Electricity usage per production output in plastic factories (reduction compared with FY2020) % -4.2 21
Electricity used (kWh) kWh 153620653 156469609 160864220 163509903 158241682 135338943 73
Electricity used per production output (kWh per 1000 unit) kWh per 1000 unit 1108 1105 1242 1090 1065 1105 73
Gasoline energy consumption GJ 6021 5666 6394 6550 4847 5198 73
Gasoline energy use per production output GJ per 1000 unit 0.043 0.04 0.049 0.044 0.033 0.043 73
Increase renewable energy use compared with FY2020 increase 80% 100% 25
Natural gas energy consumption GJ 33190 30515 28514 26430 27483 21949 73
Natural gas energy use per production output GJ per 1000 unit 0.219 0.213 0.22 0.176 0.188 0.179 73
Reduce the electricity usage per production output in assembly factories compared with FY2020 reduction 8% 10% 25
Reduce the electricity usage per production output in plastic factories compared with FY2020 reduction 7% 8% 25
Total Electricity Used Assembly Factories kWh 60000000 65000000 70000000 60000000 60000000 50000000 50
Total Electricity Used Plastic Factories kWh 50000000 55000000 60000000 50000000 50000000 40000000 50
Total energy consumption GJ 611607 622005 635655 645230 631713 534946 73
Total energy use per production output GJ per 1000 unit 4.04 4.352 4.906 4.332 4.322 4.366 73

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 FY2025 Report Pages
Reduce total water consumption per production output compared with FY2020 reduction 8% 10% 25
Total water consumption per production output (reduction compared with FY2020) % -24.4 21
Water consumption (meter cube) meter cube 1633105 1556988 1550450 1613186 1431270 1108107 73
Water consumption per production output (meter cube per 1000 unit) meter cube per 1000 unit 11.8 10.9 12 10.8 9.8 9 73

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit FY2023 Report Pages
Replacement of old screw chillers with new magnetic bearing chillers Completed 21

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 FY2025 Report Pages
Material use per production output (reduction compared with FY2020) % -6.7 21
Material used by weight or volume 1000 Tonnes 100.5 94.7 93.4 105.1 105 82.4 73
Packing material used for finished goods per production output (reduction compared with FY2020) % -18.6 21
Reduce packaging material used for finished goods per production output compared with FY2020 reduction 4% 5% 25
Total packaging material used for finished goods (tonnes) tonnes 34470 33050 32781 35411 33491 25232 74
Total packaging material used for finished goods per production output (tonnes per 1000 unit) tonnes/1000 unit 0.248 0.231 0.263 0.236 0.23 0.206 74

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 Report Pages
Total number of operations 24 24 27 27 28 28 73

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2024 2025 31 March 2023 FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 FY2025 Report Pages
Asia Pacific female workforce (by geographical location) 10223 9960 10002 10218 9396 8242 74
Asia Pacific male workforce (by geographical location) 15663 15005 15417 14581 13886 12449 74
Average employee satisfaction rate above average 22
Average number of full-time staff 26420 25063 26018 25261 23794 21736 75
Average number of part-time staff 44 210 161 90 50 36 75
Employees (approximate) 21600 6
Europe female workforce (by geographical location) 125 127 128 128 126 125 74
Europe male workforce (by geographical location) 129 131 133 137 139 139 74
Female workforce (by gender) 10500 9947 10969 10484 9360 8922 74
Group Revenue US$ million 2161.9 2166.5 2372.3 2370.5 2241.7 6
Group total assets US$ million 1318.4 6
Group total equity US$ million 634.7 6
Increase production output per worker compared with FY2020 increase 16% 20% 25
Male workforce (by gender) 15464 15326 15710 14387 14484 12850 74
North America female workforce (by geographical location) 153 151 139 139 138 145 74
North America male workforce (by geographical location) 181 170 162 167 162 212 74
Number of staff with years of service longer than 5 years (increase compared with FY2020) % 11.9 22
Number of staff with years of service longer than 5 years increase compared with FY2020 % increase 12 15 26
Percentage of women in all management positions % or above 25 25 26
Percentage of women in management positions % 26 22
Portion of senior management hired from local community 98% 97% 98% 97% 97% 97% 73
Production output per worker (increase compared with FY2020) % 21.4 21
Proportion of full-time staff 99.8% 99.2% 99.4% 99.6% 99.8% 99.8% 75
Total equity (US$ million) US$ million 646.6 607 610.5 731.1 678.8 634.7 73
Total workforce (by gender) 26464 25273 26719 25361 23844 21772 74
Woman representation in general staff & worker 38% 39% 40% 40% 41% 43% 75
Woman representation in management position 24% 25% 25% 25% 26% 25% 75
Woman representation in professional function 37% 37% 37% 37% 37% 36% 75
Woman representation in worker 41% 40% 41% 43% 42% 42% 75
Woman representation overall 40% 39% 40% 41% 41% 41% 75
Workforce above 50 (by age) 547 674 927 1101 1323 1487 74
Workforce age 30-50 (by age) 11885 12378 13442 13470 13353 13364 74
Workforce below 30 (by age) 14032 12221 11810 10780 9188 6921 74

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2024 2025 FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 Report Pages
Average employee turnover rate below 10% 22
Average staff turnover rate % or below 10 10 26
Turnover rate 30-50 3.74% 3.08% 3.50% 3.21% 3.60% 3.06% 75
Turnover rate Asia Pacific 7.29% 6.10% 6.53% 6.47% 6.67% 4.81% 75
Turnover rate Europe 1.12% 0.91% 0.64% 0.26% 1.20% 0.96% 75
Turnover rate North America 1.12% 0.96% 1.44% 0.57% 0.83% 1.94% 75
Turnover rate above 50 1.08% 0.74% 0.83% 0.85% 1.26% 1.26% 75
Turnover rate below 30 10.28% 9.20% 10.17% 10.80% 11.41% 8.61% 75
Turnover rate female 6.12% 5.28% 5.32% 5.66% 5.49% 4.02% 75
Turnover rate male 7.83% 6.43% 7.14% 6.81% 7.25% 5.16% 75
Turnover rate overall 7.15% 5.98% 6.41% 6.34% 6.54% 4.69% 75

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2024 2025 FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 Report Pages
Injury cases 59 46 39 37 40 29 75
Injury rate per employee female 0.002 0.001 0.001 0.001 0.001 0.001 75
Injury rate per employee male 0.003 0.003 0.002 0.002 0.002 0.001 75
Injury rate per employee overall 0.002 0.002 0.002 0.001 0.002 0.001 75
Number of injury cases cases 48 44 32 27 23 22 64
Work-related fatalities cases per employee (%) 0% 0% 0% 0% 0% 0% 75
Work-related fatality case Zero Zero 26

Lost days due to work injury.

Indicator Unit 2024 2025 FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 Report Pages
Loss of working hours due to injuries at manufacturing facilities %, % or below 0.01 0.01 0.014 22, 26
Lost hour rate % 0.012 0.016 0.014 0.012 0.011 0.012 64
Lost hours 9788 7310 9235 8786 11571 7621 75

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 Report Pages
Absentee rate female 0.4% 0.4% 0.4% 0.4% 0.5% 0.4% 75
Absentee rate male 0.2% 0.2% 0.2% 0.2% 0.3% 0.3% 75
Absentee rate overall 0.3% 0.3% 0.3% 0.3% 0.4% 0.4% 75

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit FY2022 FY2023 Report Pages
Diversity and inclusion awareness training coverage in major operational sites conducted 22
Percentage of employees trained - By function - Management staff 88% 93% 76
Percentage of employees trained - By function - Professional/Engineer 92% 95% 76
Percentage of employees trained - By function - Staff & workers 98% 96% 76
Percentage of employees trained - By gender - Female 96% 96% 76
Percentage of employees trained - By gender - Male 97% 96% 76
Percentage of employees trained - Overall 98% 97% 76
R&D professionals 1500 6

The average training hours completed per employee by gender and employee category.

Indicator Unit 2024 2025 FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 Report Pages
Average Training Hours per Employee - By function - Management staff hours 10.2 13.8 16.7 11.7 10.4 13.6 76
Average Training Hours per Employee - By function - Professional/Engineer hours 26 37.1 31.7 25.7 24.3 25 76
Average Training Hours per Employee - By function - Staff & workers hours 51.3 66.7 74.6 84.3 93 84.9 76
Average Training Hours per Employee - By gender - Female hours 42.9 57.3 62.6 66.9 70.9 72.1 76
Average Training Hours per Employee - By gender - Male hours 49.2 63.4 69.6 78.5 84.8 71.6 76
Average Training Hours per Employee - Overall hours 46.7 61 66.8 73.2 78.1 71.8 76
Average training hours per employee hours, hours or above 25 25 71.8 22, 26

Number of suppliers by geographical region.

Indicator Unit FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 Report Pages
Number of countries where VTech operates 13 14 14 15 14 15 73
Proportion of spending on local suppliers 88% 86% 90% 88% 90% 83% 73

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2023 31 March 2023 FY2023 Report Pages
Number of issued and fully paid shares 252702466 6
Number of products and service related complaints received in FY2023 products and services related complaints 11 85
Revenue by Region: Other Regions US$ million 21.4 6

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit FY2023 Report Pages
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period cases Zero 85

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2024 2025 FY2023 FY2024 FY2025 Report Pages
Engage students to participate in innovative activities or studies students 400 500 26
Maintain the average loading capacity of each container shipment or above 80% 80% 25
Number of students engaged in innovative activities or studies 300 22

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2024 2025 31 March 2023 FY2023 Report Pages
Group working capital US$ million 131.3 6
Number of students provided scholarships from Hong Kong universities 14 22
Total number of VTech volunteers or 10% of total employee, no less than 2500 2500 2540 22, 26
Total volunteering hours hours 20444 22
Volunteering hours hours, no less than 23000 23000 26

The types of emissions and respective emissions data.

Standard Indicator Unit 2023
Airborne Particulate Matter (PM) Emissions kg 839
NOâ‚“ Emissions kg 10607
SOâ‚“ Emissions kg 17

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021 2022 2023
Direct GHG Emissions (Scope 1) tonne of CO2e 5791 5015 4617 4482 4728 3886
Indirect Energy Emissions (Scope 2) tonne of CO2e 78020 79378 82187 83710 68115 62936
Scope 1 GHG Emissions Intensity (By Unit Product) tonne CO2e/1000 unit 0.042 0.005 0.008 0.03 0.032 0.032
Scope 2 GHG Emissions Intensity (By Unit Product) tonne CO2e/1000 unit 0.562 0.555 0.584 0.558 0.556 0.566
Scope 3 GHG Emissions Intensity (By Unit Product) tonne CO2e/1000 unit 0.055 0.063 0.112 0.062
Total GHG Emissions tonne of CO2e 93934 96181 102086 80760
Total GHG Emissions Intensity (By Unit Product) tonne CO2e/1000 unit 0.726 0.725 0.641 0.7 0.68
Total Other Indirect Energy Emissions (Scope 3) tonne of CO2e 7130 8007 8007 11625 7538 7538

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021 2022 2023
Total Hazardous Waste tonnes 388.5 346.3 421.5 450 449.5 495
Total Hazardous Waste Intensity (By Unit Product) tonnes/1000 unit 0.00258 0.00242 0.000034 0.000036 0.000037 0.000045

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021 2022 2023
Recycling Rate of Non-Hazardous Waste % 80.9
Total Non-Hazardous Waste Intensity (By Unit Product) tonnes/1000 unit 0.07 0.064 0.074 0.067 0.071 0.079

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year % -6.4

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021 2022 2023
Diesel Fuel Consumption GJ 18642 22483 21355 23431 29712 20578
Energy Consumption Intensity (By Unit Product) GJ per 1000 unit 4.04 4.352 4.906 4.332 4.322 4.366
Gasoline Consumption GJ 6021 5666 6394 6550 4847 5198
Natural Gas Consumption GJ 33190 30515 28514 26430 27483 21949
Purchased Electricity kWh 153620653 156469609 160864220 163509903 158241682 135338943
Total Electricity Consumption Intensity (By Unit Product) kWh per 1000 unit 1108 1105 1242 1090 1065 1105
Total Energy Consumption GJ 611607 622005 635655 645230 631713 534946

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021 2022 2023
Water Consumption meter cube 1633105 1556988 1550450 1613186 1431270 1108107

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023
Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved projects 1

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2018 2019 2020 2021 2022 2023
Packaging Material Intensity (By Unit Product) tonnes/1000 unit 0.248 0.231 0.263 0.236 0.23 0.206
Packaging Materials Consumed tonnes 34470 33050 32781 35411 33491 25232

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2018 2019 2020 2021 2022 2023
Number of Employees Aged 30-50 11885 12378 13442 13470 13353 13364
Number of Employees Aged Above 50 547 674 927 1101 1323 1487
Number of Employees Aged Below 30 14032 12221 11810 10780 9188 6921
Number of Employees in Asia 25886 24965 25419 24799 23282 20691
Number of Employees in Europe 254 258 261 265 265 264
Number of Employees in North America 334 321 301 306 300 357
Number of Female Employees 10500 9947 10969 10484 9360 8922
Number of Full-time Employees 26420 25063 26018 25261 23794 21736
Number of Male Employees 15464 15326 15710 14387 14484 12850
Number of Part-time Employees 44 210 161 90 50 36
Number of Total Employees 26464 25273 26719 25361 23844 21772
Percentage of Female Employees % 39.7 39.4 41.1 41.3 39.2 41
Percentage of Full-time Employees % 99.8 99.2 99.4 99.6 99.8 99.8
Percentage of Male Employees % 58.5 60.6 58.8 56.7 60.7 59

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2018 2019 2020 2021 2022 2023
Turnover Rate of Employees Aged 30-50 % 3.74 3.08 3.5 3.21 3.6 3.06
Turnover Rate of Employees Aged Above 50 % 1.08 0.74 0.83 0.85 1.26 1.26
Turnover Rate of Employees Aged Below 30 % 10.28 9.2 10.17 10.8 11.41 8.61
Turnover Rate of Employees in Asia % 7.29 6.1 6.53 6.47 6.67 4.81
Turnover Rate of Employees in Europe % 1.12 0.91 0.64 0.26 1.2 0.96
Turnover Rate of Employees in North America % 1.12 0.96 1.44 0.57 0.83 1.94
Turnover Rate of Female Employees % 6.12 5.28 5.32 5.66 5.49 4.02
Turnover Rate of Male Employees % 7.83 6.43 7.14 6.81 7.25 5.16
Turnover Rate of Total Employees % 7.15 5.98 6.41 6.34 6.54 4.69

Lost days due to work injury.

Standard Indicator Unit 2018 2019 2020 2021 2022 2023
Lost Days Due to Work-related Injuries days 9788 7310 9235 8786 11571 7621

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023
Percentage of Employees Trained % 98 97
Percentage of Trained Female Employees % 96 96
Percentage of Trained Male Employees % 97 96

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2018 2019 2020 2021 2022 2023 2024 2025
Average Training Hours (Female) hours 42.9 57.3 62.6 66.9 70.9 72.1
Average Training Hours (Male) hours 49.2 63.4 69.6 78.5 84.8 71.6
Average Training Hours per Employee hours 46.7 61 66.8 73.2 78.1 71.8 25 25

Number of suppliers by geographical region.

Standard Indicator Unit 2018 2019 2020 2021 2022 2023
Proportion of Spending on Local Suppliers % 88 86 90 88 90 83

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2023
Number of Products and Service Related Complaints products and services related complaints 11

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2023 2024 2025
Number of Employees Participating in Volunteer Activities persons 2540 2500 2500
Total Volunteer Service Hours hours 20444 23000 23000