2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Nitrogen oxides | kg | 453.61 | 134 |
| Nitrogen oxides emission | kg | 453.61 | 167 |
| Particulates | kg | 31.7 | 134 |
| Particulates emission | kg | 31.7 | 167 |
| Sulfur oxides | kg | 431.83 | 134 |
| Sulphur oxides emission | kg | 431.83 | 167 |
| Total exhaust gas emission intensity | kg/million yuan revenue | 0.08 | 134, 167 |
| Total exhaust gas emissions | kg | 917.13 | 134, 167 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Emissions of Scope 1 | tCO2e | 29416.77 | 103 |
| Emissions of Scope 2 | tCO2e | 17033.18 | 103 |
| Greenhouse gas emission (Scope 1) | tCO2e | 29416.77 | 167 |
| Greenhouse gas emission (Scope 2) | tCO2e | 17033.18 | 167 |
| Total emission intensity | tCO2e/million yuan revenue | 4.11 | 103 |
| Total emissions | tCO2e | 46449.95 | 103 |
| Total greenhouse gas emission intensity | tCO2e/million yuan revenue | 4.11 | 167 |
| Total greenhouse gas emissions | tCO2e | 46449.95 | 167 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Hazardous solid waste total discharge | ton | 12.51 | 133 |
| Hazardous solid waste total discharge intensity | ton/million yuan revenue | 0.001 | 133 |
| Total hazardous waste | ton | 12.51 | 168 |
| Total hazardous waste intensity | ton/million yuan revenue | 0.001 | 168 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Non-hazardous solid waste total discharge | ton | 955.053 | 133 |
| Non-hazardous solid waste total discharge intensity | ton/million yuan revenue | 0.08 | 133 |
| Scrap toner cartridge/ink cartridge | ton | 12.51 | 133 |
| Total non-hazardous waste | ton | 955.053 | 167 |
| Total non-hazardous waste intensity | ton/million yuan revenue | 0.08 | 167 |
| Weight of domestic waste | ton | 0.003 | 133, 167 |
| Weight of food waste | ton | 955.05 | 133, 167 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Weight of scrap toner cartridge/ink cartridge | ton | 12.51 | 168 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Biomass fuel consumption | kWh in '000s | 2.45 | 168 |
| Biomass fuel consumption (Renewable energy) | kWh in '000s | 2.45 | 124 |
| Coal consumption | kWh in '000s | 947.15 | 168 |
| Coal consumption (Non-renewable energy) | kWh in '000s | 947.15 | 124 |
| Coal gas consumption | kWh in '000s | 4.8 | 168 |
| Consumption of liquefied petroleum gas (Non-renewable energy) | kWh in '000s | 104.96 | 124 |
| Diesel consumption | kWh in '000s | 163.2 | 168 |
| Diesel consumption (Non-renewable energy) | kWh in '000s | 163.2 | 124 |
| Electricity consumption | kWh in '000s | 20841.84 | 168 |
| Electricity consumption (Indirect energy consumption) | kWh in '000s | 20841.84 | 124 |
| Gas consumption (Non-renewable energy) | kWh in '000s | 4.8 | 124 |
| Gasoline consumption | kWh in '000s | 237.78 | 168 |
| Gasoline consumption (Non-renewable energy) | kWh in '000s | 237.78 | 124 |
| LPG consumption | kWh in '000s | 104.96 | 168 |
| Total energy consumption | kWh in '000s | 22302.18 | 124, 168 |
| Total energy consumption intensity | kWh in '000s/million yuan revenue | 1.97 | 124, 168 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Water consumption | m3 | 349991.34 | 126, 169 |
| Water consumption intensity | m3/million yuan revenue | 30.94 | 126, 169 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Retail packaging consumption | ton | 11068.18 | 169 |
| Total packaging consumption | ton | 13311.15 | 169 |
| Total packaging consumption intensity | ton/million yuan revenue | 1.18 | 169 |
| Transportation carton consumption | ton | 2242.97 | 169 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of employees above 50 (By age group) | 66 | 173 | |
| Number of employees aged 31-50 (By age group) | 579 | 173 | |
| Number of employees below 30 (By age group) | 737 | 173 | |
| Number of employees by gender - Female | 1285 | 171 | |
| Number of employees by gender - Female - Percentage | % | 42.75 | 171 |
| Number of employees by gender - Male | 1721 | 171 | |
| Number of employees by gender - Male - Percentage | % | 57.25 | 171 |
| Number of employees in Central China (By geographical region) | 79 | 173 | |
| Number of employees in East China (By geographical region) | 217 | 173 | |
| Number of employees in North China (By geographical region) | 53 | 173 | |
| Number of employees in South China (By geographical region) | 971 | 173 | |
| Number of employees in Southwest China (By geographical region) | 62 | 173 | |
| Number of full-time and part-time security administrators staffed | persons | 32 | 155 |
| Number of full-time employees | 3006 | 171 | |
| Number of full-time employees - Percentage | % | 100 | 171 |
| Number of full-time security administrators staffed | persons | 11 | 155 |
| Number of grass-roots employees | 2659 | 171 | |
| Number of grass-roots employees - Female | 1177 | 171 | |
| Number of grass-roots employees - Female - Percentage | % | 44.26 | 171 |
| Number of grass-roots employees - Male | 1482 | 171 | |
| Number of grass-roots employees - Male - Percentage | % | 55.74 | 171 |
| Number of grass-roots employees - Percentage | % | 88.46 | 171 |
| Number of middle management employees | 335 | 171 | |
| Number of middle management employees - Female | 106 | 171 | |
| Number of middle management employees - Female - Percentage | % | 31.64 | 171 |
| Number of middle management employees - Male | 229 | 171 | |
| Number of middle management employees - Male - Percentage | % | 68.36 | 171 |
| Number of middle management employees - Percentage | % | 11.14 | 171 |
| Number of part-time employees - Percentage | % | - | 171 |
| Number of part-time security administrators staffed | persons | 21 | 155 |
| Number of senior management employees | 12 | 171 | |
| Number of senior management employees - Female | 2 | 171 | |
| Number of senior management employees - Female - Percentage | % | 16.67 | 171 |
| Number of senior management employees - Male | 10 | 171 | |
| Number of senior management employees - Male - Percentage | % | 83.33 | 171 |
| Number of senior management employees - Percentage | % | 0.4 | 171 |
| Percentage of employees above 50 (By age group) | % | 37.93 | 173 |
| Percentage of employees aged 31-50 (By age group) | % | 27.74 | 173 |
| Percentage of employees below 30 (By age group) | % | 34.65 | 173 |
| Percentage of employees in Central China (By geographical region) | % | 41.8 | 173 |
| Percentage of employees in East China (By geographical region) | % | 38.27 | 173 |
| Percentage of employees in Hong Kong, Macao and Taiwan (By geographical region) | % | – | 173 |
| Percentage of employees in North China (By geographical region) | % | 24.88 | 173 |
| Percentage of employees in Northeast China (By geographical region) | % | – | 173 |
| Percentage of employees in Northwest China (By geographical region) | % | – | 173 |
| Percentage of employees in South China (By geographical region) | % | 29.88 | 173 |
| Percentage of employees in Southwest China (By geographical region) | % | 37.35 | 173 |
| Total number of employees | 3006 | 171 | |
| Total number of employees - Percentage | % | 100 | 171 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of all the employees leaving office | person | 1382 | 172 |
| Number of employees leaving office, 31-50 years old | person | 1508 | 172 |
| Number of employees leaving office, Above 50 years old | person | 108 | 172 |
| Number of employees leaving office, Below 30 years old | person | 1390 | 172 |
| Number of employees leaving office, Central China | person | 110 | 172 |
| Number of employees leaving office, East China | person | 350 | 172 |
| Number of employees leaving office, Female | person | 582 | 172 |
| Number of employees leaving office, Hong Kong, Macao and Taiwan | person | 3 | 172 |
| Number of employees leaving office, Male | person | 854 | 172 |
| Number of employees leaving office, North China | person | 160 | 172 |
| Number of employees leaving office, South China | person | 2279 | 172 |
| Number of employees leaving office, Southwest China | person | 104 | 172 |
| Overall turnover rate | % | 31.49 | 172 |
| Turnover rate, 31-50 years old | % | 50.17 | 172 |
| Turnover rate, Above 50 years old | % | 3.59 | 172 |
| Turnover rate, Below 30 years old | % | 46.24 | 172 |
| Turnover rate, Central China | % | 3.66 | 172 |
| Turnover rate, East China | % | 11.64 | 172 |
| Turnover rate, Female | % | 31.17 | 172 |
| Turnover rate, Hong Kong, Macao and Taiwan | % | 0.1 | 172 |
| Turnover rate, Male | % | 33.16 | 172 |
| Turnover rate, North China | % | 5.32 | 172 |
| Turnover rate, Northeast China | % | - | 172 |
| Turnover rate, Northwest China | % | - | 172 |
| Turnover rate, South China | % | 75.82 | 172 |
| Turnover rate, Southwest China | % | 3.46 | 172 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of anti-smoking violations found in December | violations | 3 | 158 |
| Number of anti-smoking violations found in May | violations | 32 | 158 |
Lost days due to work injury.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Lost days due to work injury (day) | day | 165 | 173 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of anti-smoking inspections carried out in company, stores and dormitories | inspections | 40735 | 158 |
| Number of attendances at safety training sessions | attendances | 12359 | 157 |
| Number of safety training sessions for employees nationwide | sessions | 629 | 157 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Examination passing rate for data security training for employees in IT-related positions | percent | 99.06% | 77 |
| Number of attendances empowered | 109127 | 154 | |
| Number of card stickers generated for employee development | card stickers | 200000 | 9 |
| Number of courses taught | 5616 | 154 | |
| Number of lecturers | 842 | 154 | |
| Number of online employee training courses offered | courses | 7154 | 149 |
| Number of training courses offered | 2066 | 154 | |
| Percentage of employees trained (Female) | % | 54 | 174 |
| Percentage of employees trained (Grass-roots employees) | % | 40 | 174 |
| Percentage of employees trained (Male) | % | 43 | 174 |
| Percentage of employees trained (Middle management employees) | % | 100 | 174 |
| Percentage of employees trained (Senior management employees) | % | 33 | 174 |
| Skills training (number of online courses offered) | courses | 7154 | 16 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average training hours per employee (Female) | hour | 17 | 174 |
| Average training hours per employee (Grass-roots employees) | hour | 17 | 174 |
| Average training hours per employee (Male) | hour | 20 | 174 |
| Average training hours per employee (Middle management employees) | hour | 23 | 174 |
| Average training hours per employee (Senior management employees) | hour | 18 | 174 |
| Total employee training hours (online courses) | hours | 53283 | 149 |
| Total teaching hours | hours | 9800 | 154 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Chain size (number of chain stores nationwide) | stores | 5632 | 16 |
| Number of franchised stores | 5600 | 79 | |
| Number of franchisee partners | 2320 | 79 | |
| Percentage of suppliers from East and South China | % | About 60% | 175 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of fruit varieties with standardized internal cold chain transportation implemented | varieties | 200 | 104 |
| Number of pesticide residue testing items for fruits | items | 200 | 55 |
| Number of pesticide residue testing items for vegetables | items | 215 | 55 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of fruit categories selected from poverty-striken areas in China | fruit categories | 100 | 160 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Category brands (number of people reporting a 'delicious' taste) | people | 9000000 | 16 |
| Complaint resolution rate | 98% | 66 | |
| Customer satisfaction - customers being 'more satisfied' and 'very satisfied' with Pagoda's food safety | % | 92.67 | 72 |
| Customer satisfaction - customers being 'very satisfied' with Pagoda's food safety | % | 70.37 | 72 |
| Customer satisfaction - customers choosing Pagoda as their preferred platform for fruit purchases | % | 91.45 | 72 |
| In-depth tasting (number of people participated) | people | 300000 | 16 |
| In-depth tasting (number of tasting reports received) | reports | 50000 | 16 |
| NPS (Net Promoter Score) survey score | % | 59.4 | 72 |
| Number of complaints about service and quality (case) | case | 24702 | 175 |
| Number of complaints resolved | complaints | 35881 | 66 |
| Number of customer complaints (case) | case | 36616 | 175 |
| Number of customer complaints handled | complaints | 36616 | 66 |
| Number of handled customer complaints (case) | case | 35881 | 175 |
| Number of non-conformities found in internal audits on food safety | cases (December), cases (February) | 26 | 54 |
| Number of other types of complaints | complaints | 11914 | 66 |
| Number of service and quality complaints | complaints | 24702 | 66 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of IT software copyright applications | 83 | 62 | |
| Number of patent applications | 77 | 62 | |
| Number of trademark rights applications | 1430 | 62 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of entities certified with ISO 22000 for food safety management | entities | 4 | 52 |
| Number of food samples tested in food testing laboratory | batches | 8548 | 55 |
| Number of observations from internal audits on food safety | cases (February) | 16 | 54 |
| Number of product recall simulation drills conducted | 1 | 56 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Coverage rate of data security training for employees in IT-related positions | percent | 100% | 77 |
| Integrated membership management system of Pagoda - network security protection level in Shenzhen | level | 3 | 75 |
| Official website system of Pagoda - network security protection level in Shenzhen | level | 2 | 75 |
| Pagoda App system - network security protection level in Shenzhen | level | 3 | 75 |
| Vulnerability tests on official website system, App system, and integrated membership management system - medium or high-risk vulnerabilities detected | none | 75 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Proportion of suppliers signed Anti-Commercial Bribery Agreement | percent | 100 | 89 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of data security system and awareness training sessions organized | sessions | 2 | 77 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2022 | Report Pages |
|---|---|---|---|---|
| Donation for construction of multi-functional teaching rooms in primary schools (Zespri Learning House) | RMB | 500000 | 164 | |
| Number of Driscoll's berry boxes sold during 'Make Berry Happiness Happen' public welfare program | boxes | 1489800 | 165 | |
| Number of Zespri kiwifruit sold in charity bazaar for children in mountainous areas | pieces | 4386715 | 164 | |
| Number of multi-functional teaching rooms built under Zespri Learning House public welfare program | rooms | 16 | 164 | |
| Number of poverty-striken areas covered in China | areas | 100 | 160 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Additional donation for volunteer education talents to schools in mountainous areas | RMB | 500000 | 165 |
| Donation per box of Driscoll's berries sold during 'Make Berry Happiness Happen' public welfare program | RMB/box | 0.2 | 165 |
| Highest number of individual participators in a single Pagoda volunteer activity | persons | 49 | 166 |
| Number of graduate students supported for one-year volunteer teaching in Yunnan and Gansu provinces | students | 60 | 165 |
| Number of primary schools receiving multi-functional teaching rooms in Liangshan Prefecture and Nanchong City, Sichuan Province | schools | 8 | 164 |
| Number of public welfare initiatives for poverty alleviation and public welfare | initiatives | 80 | 9 |
| Number of registered volunteers in Pagoda volunteer service team | persons | 205 | 166 |
| Number of volunteer activities organized by Pagoda volunteer service team | activities | 95 | 166 |
| Number of volunteer participations in Pagoda volunteer service team activities | participations | 726 | 166 |
| Revenue | billion RMB | 113.12 | 11, 14 |
| Total donation from berry sales during 'Make Berry Happiness Happen' public welfare program | RMB | 298000 | 165 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 31.7 |
| NOâ‚“ Emissions | kg | 453.61 |
| SOâ‚“ Emissions | kg | 431.83 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 29416.77 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 17033.18 |
| Total GHG Emissions | tCO2e | 46449.95 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/million yuan revenue | 4.11 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Hazardous Waste (Solid Waste) | ton | 12.51 |
| Total Hazardous Waste | ton | 12.51 |
| Total Hazardous Waste Intensity (By Revenue) | ton/million yuan revenue | 0.001 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 0.003 |
| Non-Hazardous Waste (Kitchen Waste) | ton | 955.05 |
| Total Non-Hazardous Waste Intensity (By Revenue) | ton/million yuan revenue | 0.08 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Biomass Energy | kWh in '000s | 2.45 |
| Diesel Fuel Consumption | kWh in '000s | 163.2 |
| Energy Consumption Intensity (By Revenue) | kWh in '000s/million yuan revenue | 1.97 |
| Fossil Fuel Consumption | kWh in '000s | 1457.89 |
| Gasoline Consumption | kWh in '000s | 237.78 |
| LPG Consumption | kWh in '000s | 104.96 |
| Purchased Electricity | kWh in '000s | 20841.84 |
| Renewable Energy Consumption | kWh in '000s | 2.45 |
| Total Energy Consumption | kWh in '000s | 22302.18 |
| Total Indirect Energy Consumption | kWh in '000s | 20841.84 |
| Total Non-Renewable Fuel Consumption | kWh in '000s | 1457.89 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Water Consumption | m3 | 349991.34 |
| Water Consumption Intensity (By Revenue) | m3/million yuan revenue | 30.94 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Packaging Material Intensity (By Revenue) | ton/million yuan revenue | 1.18 |
| Packaging Materials Consumed | ton | 13311.15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Employees Aged 30-50 | 579 | |
| Number of Employees Aged Above 50 | 66 | |
| Number of Employees Aged Below 30 | 737 | |
| Number of Employees in Central China | 79 | |
| Number of Employees in East China | 217 | |
| Number of Employees in North China | 53 | |
| Number of Employees in South China | 971 | |
| Number of Employees in Southwest China | 62 | |
| Number of Female Employees | 1285 | |
| Number of Full-time Employees | 3006 | |
| Number of Male Employees | 1721 | |
| Number of Middle Management Employees | 335 | |
| Number of Middle Management Employees (Female) | 106 | |
| Number of Middle Management Employees (Male) | 229 | |
| Number of Senior Management Employees | 12 | |
| Number of Senior Management Employees (Female) | 2 | |
| Number of Senior Management Employees (Male) | 10 | |
| Number of Total Employees | 3006 | |
| Percentage of Employees Aged 30-50 | % | 27.74 |
| Percentage of Employees Aged Above 50 | % | 37.93 |
| Percentage of Employees Aged Below 30 | % | 34.65 |
| Percentage of Employees in Central China | % | 41.8 |
| Percentage of Employees in East China | % | 38.27 |
| Percentage of Employees in North China | % | 24.88 |
| Percentage of Employees in South China | % | 29.88 |
| Percentage of Employees in Southwest China | % | 37.35 |
| Percentage of Female Employees | % | 42.75 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of Male Employees | % | 57.25 |
| Percentage of Middle Management Employees | % | 11.14 |
| Percentage of Senior Management Employees | % | 0.4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 50.17 |
| Turnover Rate of Employees Aged Above 50 | % | 3.59 |
| Turnover Rate of Employees Aged Below 30 | % | 46.24 |
| Turnover Rate of Employees in Central China | % | 3.66 |
| Turnover Rate of Employees in East China | % | 11.64 |
| Turnover Rate of Employees in Hong Kong | % | 0.1 |
| Turnover Rate of Employees in North China | % | 5.32 |
| Turnover Rate of Employees in Northeast China | % | None |
| Turnover Rate of Employees in Northwest China | % | None |
| Turnover Rate of Employees in South China | % | 75.82 |
| Turnover Rate of Employees in Southwest China | % | 3.46 |
| Turnover Rate of Female Employees | % | 31.17 |
| Turnover Rate of Male Employees | % | 33.16 |
| Turnover Rate of Total Employees | % | 31.49 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Lost Days Due to Work-related Injuries | day | 165 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of People Receiving Training on Work Safety | people | 12359 |
| Number of Production Safety Emergency Drills | drills | 27 |
| Number of Safety knowledge lectures | sessions | 629 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Trained Female Employees | % | 54 |
| Percentage of Trained General Employees | % | 40 |
| Percentage of Trained Male Employees | % | 43 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 33 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | hour | 17 |
| Average Training Hours (General Staff) | hour | 17 |
| Average Training Hours (Male) | hour | 20 |
| Average Training Hours (Middle Management) | hour | 23 |
| Average Training Hours (Senior Management) | hour | 18 |
| Average Training Hours per Employee | hour | 17 |
| Total Training Hours | hours | 53283 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Proportion of Spending on Local Suppliers | % | 60 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Complaints Handling Rate | % | 98 |
| Number of Complaints Dealt with | complaints | 36616 |
| Number of Complaints Resolved on Products and Services | complaints | 35881 |
| Number of Products and Service Related Complaints | complaints | 24702 |
| Total Number of Customer Complaints | case | 36616 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Patents Applied | 77 | |
| Number of Trademark Applications | 1430 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Employee Coverage of Data Security Training | percent | 100 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | percent | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Investment in Education Donation | RMB | 500000 |
| Number of Participations in Volunteer Activities | participations | 726 |
| Number of Registered Volunteers | persons | 205 |
| Number of Volunteer Activities Sessions | activities | 95 |
| Total Public Welfare Donations | RMB | 298000 |