2022 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides emissions | kg | 195.02 | 177.35 | 43 |
| Particulate matter emissions | kg | 26.24 | 23.86 | 43 |
| Sulphur dioxide emissions | kg | 19.88 | 18.08 | 43 |
| Waste paint solvent | tonnes | 1.77 | 1.08 | 44 |
| Waste paint solvent discharge per 10000 m² of properties under management | kg | 0.2 | 44 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emissions | tonnes of carbon dioxide equivalent | 255.39 | 246.2 | 43 |
| Greenhouse gas emission intensity | tonnes of carbon dioxide equivalent per 10000 m² of properties under management | 14.57 | 12.93 | 43 |
| Indirect greenhouse gas emissions | tonnes of carbon dioxide equivalent | 59762.24 | 69559.17 | 43 |
| Total greenhouse gas emissions | tonnes of carbon dioxide equivalent | 60017.62 | 69805.38 | 43 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Hazardous waste | tonnes | 4.44 | 2.35 | 44 |
| Hazardous waste discharge per 10000 m² of properties under management | kg | 0.44 | 44 | |
| Waste lamps | tonnes | 2.67 | 0.95 | 44 |
| Waste lamps discharge per 10000 m² of properties under management | kg | 0.24 | 44 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Domestic waste | tonnes | 53278 | 82827.9 | 44 |
| Domestic waste discharge per 10000 m² of properties under management | kg | 15338.5 | 44 | |
| Non-hazardous waste | tonnes | 53278 | 82827.9 | 44 |
| Non-hazardous waste discharge per 10000 m² of properties under management | kg | 15338.5 | 44 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Contracted GFA | million sq.m. | 70 | 6 | |
| Electricity consumption | kWh | 102860995 | 119723186.05 | 45 |
| Integrated energy consumption | '000 kWh | 104115.77 | 120925.61 | 45 |
| Liquefied petroleum gas | kg | 3980 | 8013 | 45 |
| Natural gas | Nm³ | 110819 | 100782 | 45 |
| Number of canteens using LPG | canteens | 5 | 12 | 46 |
| Number of projects with electricity consumption statistics | projects | 49 | 79 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Integrated energy consumption intensity | '000 kWh/10000 m² of property under management | 25.27 | 29.35 | 45 |
| Water consumption | m³ | 5730783 | 3605747.63 | 45 |
| Water consumption intensity | m³/each m² of property under management | 0.14 | 0.07 | 45 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Paper | tonnes | 1480 | 2538.2 | 45 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| GFA under management | million sq.m. | 54 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Breakdown of employees by age: Aged 18-30 | persons | 5829 | 33 |
| Breakdown of employees by age: Aged 30-50 | persons | 5959 | 33 |
| Breakdown of employees by age: Aged over 50 | persons | 2933 | 33 |
| Breakdown of employees by function: Comprehensive | persons | 880 | 33 |
| Breakdown of employees by function: Concierge | persons | 688 | 33 |
| Breakdown of employees by function: Customer service | persons | 1755 | 33 |
| Breakdown of employees by function: Engineering | persons | 1959 | 33 |
| Breakdown of employees by function: Environmental | persons | 1044 | 33 |
| Breakdown of employees by function: Management staff | persons | 2961 | 33 |
| Breakdown of employees by function: Safety management | persons | 5434 | 33 |
| Breakdown of employees by level: General staff | persons | 11507 | 33 |
| Breakdown of employees by level: Junior management | persons | 2437 | 33 |
| Breakdown of employees by level: Middle management | persons | 720 | 33 |
| Breakdown of employees by level: Senior management | persons | 57 | 33 |
| Number of disabled employees | persons | 40 | 33 |
| Number of female employees | persons | 6093 | 33 |
| Number of male employees | persons | 8628 | 33 |
| Number of student interns | persons | 119 | 33 |
| Proportion of commercial properties | 77% | 6 | |
| Staff area distribution: Central China | persons | 547 | 33 |
| Staff area distribution: East China | persons | 3583 | 33 |
| Staff area distribution: North China | persons | 820 | 33 |
| Staff area distribution: Northeast China | persons | 8 | 33 |
| Staff area distribution: Northwest China | persons | 174 | 33 |
| Staff area distribution: Overseas | persons | 27 | 33 |
| Staff area distribution: South China | persons | 8265 | 33 |
| Staff area distribution: Southwest China | persons | 1297 | 33 |
| Total number of employees | persons | 14721 | 33 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Employee turnover rate: Aged 18-30 | % | 49.88 | 33 |
| Employee turnover rate: Aged 31-50 | % | 35.54 | 33 |
| Employee turnover rate: Aged over 50 | % | 40.54 | 33 |
| Employee turnover rate: Female | % | 41.76 | 33 |
| Employee turnover rate: Male | % | 43.78 | 33 |
| Number of student interns retained after graduation | persons | 79 | 33 |
| Operating income | million RMB | 3527.4 | 6 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of employees who died at work | 3 | 3 | 41 | |
| Percentage of employees who died at work | per mille | 0.22‰ | 0.20‰ | 41 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Work days lost due to work-related injuries | days | 2082.5 | 1427 | 3150.25 | 41 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Percentage of female employees trained | 100% | 40 | |
| Percentage of general employees trained | 100% | 40 | |
| Percentage of male employees trained | 100% | 40 | |
| Percentage of middle managers trained | 100% | 40 | |
| Percentage of senior management trained | 62% | 40 | |
| Total number of female employees trained | 6093 | 40 | |
| Total number of general employees trained | 12262 | 40 | |
| Total number of male employees trained | 8628 | 40 | |
| Total number of middle managers trained | 754 | 40 | |
| Total number of senior management trained | 64 | 40 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average training hours per female employee | hours/person | 49 | 40 |
| Average training hours per general employee | hours/person | 52 | 40 |
| Average training hours per male employee | hours/person | 49 | 40 |
| Average training hours per middle manager | hours/person | 10 | 40 |
| Average training hours per senior management | hours/person | 22 | 40 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Business coverage | 2 countries, including 17 provinces, and 53 cities in China | 6 | |
| Number of projects under management | 587 | 6 | |
| Proportion of public properties | 7.5% | 6 | |
| Proportion of the GFA under management in the Greater Bay Area | 43.5% | 6 | |
| Proportion of the GFA under management in the Yangtze River Delta Region | 19.7% | 6 | |
| Proportion of the GFA under management in the other regions | 36.8% | 6 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Complaint closure rate | percent | 100% | 23 |
| Effective complaint return visit rate | percent | 100% | 23 |
| Number of complaints received via 400-hotline | complaints | 1078 | 23 |
| Proportion of Residential Properties | 15.5% | 6 | |
| Total number of complaints received (smart cloud platform and project reception) | complaints | 1609 | 23 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Handling rate of corruption-related violations of laws and regulations | % | 100 | 54 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of corruption-related violations of laws and regulations reported and handled | 3 | 54 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Anti-corruption training coverage rate for directors and supervisors | % | 100 | 54 |
| Anti-corruption training coverage rate for management | % | 50 | 54 |
| Number of anti-corruption trainings conducted for directors and supervisors | 1 | 54 | |
| Number of anti-corruption trainings conducted for management | 1 | 54 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 26.24 | 23.86 |
| NOₓ Emissions | kg | 195.02 | 177.35 |
| SOₓ Emissions | kg | 19.88 | 18.08 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes of carbon dioxide equivalent | 255.39 | 246.2 |
| Indirect Energy Emissions (Scope 2) | tonnes of carbon dioxide equivalent | 59762.24 | 69559.17 |
| Total GHG Emissions | tonnes of carbon dioxide equivalent | 60017.62 | 69805.38 |
| Total GHG Emissions Intensity (By Area) | tonnes of carbon dioxide equivalent per 10000 m² of properties under management | 14.57 | 12.93 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Hazardous Waste | tonnes | 4.44 | 2.35 |
| Total Hazardous Waste Intensity (By Area) | kg | 0.44 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tonnes | 53278 | 82827.9 |
| Non-Hazardous Waste Disposed | tonnes | 53278 | 82827.9 |
| Total Non-Hazardous Waste Intensity (By Area) | kg per 10000 m² | 15338.5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| LPG Consumption | kg | 3980 | 8013 |
| Natural Gas Consumption | Nm³ | 110819 | 100782 |
| Purchased Electricity | kWh | 102860995 | 119723186.05 |
| Total Energy Consumption | kWh | 104115770 | 120925610 |
| Total Indirect Energy Consumption | kWh | 102860995 | 119723186.05 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption | m³ | 5730783 | 3605747.63 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 1480 | 2538.2 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 5959 |
| Number of Employees Aged Above 50 | persons | 2933 |
| Number of Employees Aged Below 30 | persons | 5829 |
| Number of Employees in Central China | persons | 547 |
| Number of Employees in East China | persons | 3583 |
| Number of Employees in North China | persons | 820 |
| Number of Employees in Northeast China | persons | 8 |
| Number of Employees in Northwest China | persons | 174 |
| Number of Employees in Overseas | persons | 27 |
| Number of Employees in South China | persons | 8265 |
| Number of Employees in Southwest China | persons | 1297 |
| Number of Female Employees | persons | 6093 |
| Number of General Employees | persons | 11507 |
| Number of Interns | persons | 119 |
| Number of Junior Management Employees | persons | 2437 |
| Number of Male Employees | persons | 8628 |
| Number of Middle Management Employees | persons | 720 |
| Number of Senior Management Employees | persons | 57 |
| Number of Total Employees | persons | 14721 |
| Percentage of Employees Aged 30-50 | % | 40.5 |
| Percentage of Employees Aged Above 50 | % | 19.9 |
| Percentage of Employees Aged Below 30 | % | 39.6 |
| Percentage of Employees in Central China | % | 3.7 |
| Percentage of Employees in East China | % | 24.3 |
| Percentage of Employees in North China | % | 5.6 |
| Percentage of Employees in Northeast China | % | 0.1 |
| Percentage of Employees in Northwest China | % | 1.2 |
| Percentage of Employees in Overseas | % | 0.2 |
| Percentage of Employees in South China | % | 56.2 |
| Percentage of Employees in Southwest China | % | 8.8 |
| Percentage of Female Employees | % | 41.4 |
| Percentage of General Employees | % | 78.2 |
| Percentage of Junior Management Employees | % | 16.6 |
| Percentage of Male Employees | % | 58.6 |
| Percentage of Middle Management Employees | % | 4.9 |
| Percentage of Senior Management Employees | % | 0.4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 35.54 |
| Turnover Rate of Employees Aged Above 50 | % | 40.54 |
| Turnover Rate of Employees Aged Below 30 | % | 49.88 |
| Turnover Rate of Female Employees | % | 41.76 |
| Turnover Rate of Male Employees | % | 43.78 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 3 | 3 | |
| Number of Work-related Fatalities | 3 | 3 | |
| Work-related Fatalities Rate | per mille | 0.22 | 0.2 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 2082.5 | 1427 | 3150.25 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 41.3 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 58.5 |
| Percentage of Trained Middle Management | % | 6.2 |
| Percentage of Trained Senior Management | % | 0.5 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | hours/person | 49 |
| Average Training Hours (General Employees) | hours/person | 52 |
| Average Training Hours (Male) | hours/person | 49 |
| Average Training Hours (Middle Management) | hours/person | 10 |
| Average Training Hours (Senior Management) | hours/person | 22 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Complaints Handling Rate | percent | 100 |
| Total Number of Customer Complaints | complaints | 1609 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 |
| Number of Anti-corruption Training Session | 2 |