ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2021 | 2022 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Air emissions - Nitrogen oxides | g | 405096 | 305916 | 384841 | 10 | |
| Air emissions - Particulate matter | g | 28030 | 21686 | 26629 | 10 | |
| Air emissions - Sulphur oxides | g | 608 | 453 | 578 | 10 | |
| Nitrogen Oxides emissions | g | 397465 | 305916 | 36 | ||
| Nitrogen oxides (in g) from delivery trucks and vehicles | g | 397465 | 305916 | 15 | ||
| Particulate Matter emissions | g | 29090 | 21686 | 36 | ||
| Particulate matter (in g) from delivery trucks and vehicles | g | 29090 | 21686 | 15 | ||
| Sulphur Oxides emissions | g | 574 | 453 | 36 | ||
| Sulphur oxides (in g) from delivery trucks and vehicles | g | 574 | 453 | 15 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 1 December 2020 to 30 November 2021 | 2019 | 2021 | 2022 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|
| Air travel by staff (Scope 3 - Other indirect emissions) (in km) | km | 20622 | 14 | ||||
| Air travel by staff (Scope 3 - Other indirect emissions) (in tCO2e) | tCO2e | 2 | 14 | ||||
| Air travel by staff intensity per HK$1m revenue (Scope 3 - Other indirect emissions) (in km) | km | 20.2 | 14 | ||||
| Air travel by staff intensity per HK$1m revenue (Scope 3 - Other indirect emissions) (in tCO2e) | tCO2e | 0.002 | 14 | ||||
| Electricity consumption (Scope 2 - Energy indirect emissions) (in MWh) | MWh | 17475 | 16682 | 14 | |||
| Electricity consumption (Scope 2 - Energy indirect emissions) (in tCO2e) | tCO2e | 9385 | 9129 | 14 | |||
| Fuel consumption (Scope 1 - Direct emissions and removals) (in MWh) | MWh | 381 | 301 | 14 | |||
| Fuel consumption (Scope 1 - Direct emissions and removals) (in tCO2e) | tCO2e | 93 | 73 | 14 | |||
| Fuel consumption intensity per HK$1m revenue (Scope 1 - Direct emissions and removals) (in tCO2e) | tCO2e | 0.085 | 0.071 | 14 | |||
| Greenhouse gas emissions | tCO2e | 12319 | 9211 | 11703 | 10 | ||
| Paper consumption (Scope 3 - Other indirect emissions) (in tCO2e) | tCO2e | 42 | 39 | 14 | |||
| Paper waste disposal (Scope 3 - Other indirect emissions) (in tCO2e) | tCO2e | -33 | -8 | 14 | |||
| Scope 1 & 2 greenhouse gas emissions | tCO2e | 9478 | 9202 | 36 | |||
| Scope 1 & 2 greenhouse gas emissions intensity | tCO2e/HKS1m revenue | 8.675 | 9.004 | 36 | |||
| Scope 1 greenhouse gas emissions | tCO2e | 93 | 73 | 36 | |||
| Scope 1 greenhouse gas emissions intensity | tCO2e/HKS1m revenue | 0.085 | 0.071 | 36 | |||
| Scope 2 greenhouse gas emissions | tCO2e | 9385 | 9129 | 36 | |||
| Scope 2 greenhouse gas emissions intensity | tCO2e/HKS1m revenue | 8.59 | 8.93 | 36 | |||
| Total associated greenhouse gas emissions for Australian properties (previous period, without GreenPower) | tCO2e | 2821 | 17 | ||||
| Total associated greenhouse gas emissions per square metre of net lettable area for Australian properties (previous period, without GreenPower) | tCO2e per square metre | 0.053 | 17 | ||||
| Total greenhouse gas emissions (Scope 1 & 2) (in tCO2e) | tCO2e | 9478 | 9202 | 14 | |||
| Total greenhouse gas emissions (Scope 1, 2 & 3) (in tCO2e) | tCO2e | 9458 | 9211 | 14 | |||
| Total greenhouse gas emissions intensity per HK$1m revenue (Scope 1 & 2) (in tCO2e) | tCO2e | 8.675 | 9.004 | 14 | |||
| Total greenhouse gas emissions intensity per HK$1m revenue (Scope 1, 2 & 3) (in tCO2e) | tCO2e | 8.66 | 9.01 | 14 | |||
| Water usage (Scope 3 - Other indirect emissions) (in tCO2e) | tCO2e | 13 | 15 | 14 | |||
| Water usage intensity per HK$1m revenue (Scope 3 - Other indirect emissions) (in tCO2e) | tCO2e | 0.01189 | 0.01468 | 14 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total hazardous waste produced | Insignificant amount of hazardous waste was generated | Immaterial amount of hazardous waste was generated | 36 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2021 | 2022 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Empty toner cartridges for recycling | pieces | 167 | 70 | 36 | ||
| Paper consumption | tonnes | 10.3 | 8.2 | 9.8 | 10 | |
| Paper consumption (Scope 3 - Other indirect emissions) (in tonnes) | tonnes | 8.8 | 8.2 | 14 | ||
| Paper waste disposal | tonnes | -6.8 | -1.5 | 36 | ||
| Paper waste disposal (Scope 3 - Other indirect emissions) (in tonnes) | tonnes | -6.8 | -1.5 | 14 | ||
| Paper waste disposal intensity per HK$1m revenue (Scope 3 - Other indirect emissions) (in tCO2e) | tCO2e | -0.03 | -0.008 | 14 | ||
| Paper waste disposal intensity per HK$1m revenue (Scope 3 - Other indirect emissions) (in tonnes) | tonnes | -0.006 | -0.001 | 14 | ||
| Shopping bags consumed (department stores operation) | tonnes | 90 | 86 | 16 | ||
| Shopping bags consumption intensity per HK$1m revenue (department stores operation) | 0.14 | 0.14 | 16 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas avoided by recycling waste paper (Scope 3 - Other indirect emissions) (in tCO2e) | tCO2e | 75 | 47 | 14 | |
| Greenhouse gas avoided by recycling waste paper (Scope 3 - Other indirect emissions) (in tonnes) | tonnes | 15.6 | 9.7 | 14 | |
| Group's greenhouse gas emissions reduction target (relative to 2019 baseline) | % | -5 | 9 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Electrical appliances/accessories for recycling (computers and equipment) | pieces | 135 | 91 | 36 |
| Paper waste disposal intensity | tonne/HKS1m revenue | -0.006 | -0.001 | 36 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 1 December 2020 to 30 November 2021 | 1 December 2021 to 30 November 2022 | 2019 | 2021 | 2022 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Direct and/or indirect energy consumption by type - Electricity | Mwh | 17475 | 16682 | 37 | ||||
| Direct and/or indirect energy consumption by type - Electricity intensity | Mwh/HKS1m revenue | 15.99 | 16.32 | 37 | ||||
| Direct and/or indirect energy consumption by type - Fuel | Mwh | 381 | 301 | 37 | ||||
| Direct and/or indirect energy consumption by type - Fuel intensity | Mwh/HKS1m revenue | 0.349 | 0.295 | 37 | ||||
| Direct and/or indirect energy consumption by type - Total | Mwh | 17856 | 16983 | 37 | ||||
| Direct and/or indirect energy consumption by type - Total intensity | Mwh/HKS1m revenue | 16.337 | 16.617 | 37 | ||||
| Electricity consumption | Mwh | 18958 | 16682 | 18010 | 10 | |||
| Electricity consumption intensity per HK$1m revenue (Scope 2 - Energy indirect emissions) (in MWh) | MWh | 15.99 | 16.32 | 14 | ||||
| Electricity consumption intensity per HK$1m revenue (Scope 2 - Energy indirect emissions) (in tCO2e) | tCO2e | 8.59 | 8.93 | 14 | ||||
| Fuel consumption | Mwh | 403 | 301 | 383 | 10 | |||
| Fuel consumption intensity per HK$1m revenue (Scope 1 - Direct emissions and removals) (in MWh) | MWh | 0.349 | 0.295 | 14 | ||||
| NABERS rating for Australian commercial investment properties (energy and greenhouse gas emissions) | stars | 5 | 4.5 | 17 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2021 | 2022 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Water consumption in total | m3 | 20897 | 23644 | 37 | ||
| Water consumption intensity | m3/HKS1m revenue | 19.12 | 23.14 | 37 | ||
| Water usage | m3 | 23025 | 23644 | 21874 | 10 | |
| Water usage (Scope 3 - Other indirect emissions) (in m3) | m3 | 20897 | 23644 | 14 | ||
| Water usage intensity per HK$1m revenue (Scope 3 - Other indirect emissions) (in m3) | m3 | 19.12 | 23.14 | 14 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total packaging material used for finished products - Shopping bags | tonnes | 90 | 86 | 37 |
| Total packaging material used for finished products - Shopping bags intensity | tonnes/HKS1m revenue | 0.14 | 0.14 | 37 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total workforce by age group - 31–40 | % | 13% | 13% | 39 |
| Total workforce by age group - 41–50 | % | 24% | 24% | 39 |
| Total workforce by age group - 51–60 | % | 46% | 45% | 39 |
| Total workforce by age group - 60 above | % | 11% | 13% | 39 |
| Total workforce by age group - Below 31 | % | 6% | 5% | 39 |
| Total workforce by employment type - Permanent full-time | % | 92% | 94% | 39 |
| Total workforce by employment type - Temporary and/or part-time | % | 8% | 6% | 39 |
| Total workforce by gender - All staff - Female | % | 75% | 75% | 39 |
| Total workforce by gender - All staff - Male | % | 25% | 25% | 39 |
| Total workforce by gender - Corporate manager - Female | % | 40% | 36% | 39 |
| Total workforce by gender - Corporate manager - Male | % | 60% | 64% | 39 |
| Total workforce by geographical region - Hong Kong SAR | % | 99% | 99% | 39 |
| Total workforce by geographical region - Mainland China | % | 1% | 1% | 39 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group - 31–40 | % | 19.77 | 18.83 | 39 |
| Employee turnover rate by age group - 41–50 | % | 10.1 | 17.75 | 39 |
| Employee turnover rate by age group - 51–60 | % | 9.65 | 11.09 | 39 |
| Employee turnover rate by age group - 60 above | % | 21.87 | 24.97 | 39 |
| Employee turnover rate by age group - Below 31 | % | 17.26 | 39.82 | 39 |
| Employee turnover rate by gender - Female | % | 11.39 | 17.42 | 39 |
| Employee turnover rate by gender - Male | % | 17.43 | 14.94 | 39 |
| Employee turnover rate by geographical region - Hong Kong SAR | % | 13.01 | 16.94 | 39 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of work-related fatalities | Nil | Nil | Nil | 40 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury - cases | cases | 25 | 12 | 40 |
| Lost days due to work injury - lost days | lost days | 410 | 204 | 40 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained by employee category - Corporate manager | 2.6% | 2.2% | 40 | |
| Percentage of employees trained by employee category - General staff | 79.6% | 84.0% | 40 | |
| Percentage of employees trained by employee category - Temporary & part-time | 17.8% | 13.8% | 40 | |
| Percentage of employees trained by gender - Female | 89% | 90.9% | 40 | |
| Percentage of employees trained by gender - Male | 11% | 9.1% | 40 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee by employee category (external training) - All levels | hours | 1.26 | 1.05 | 40 |
| Average training hours completed per employee by employee category (external training) - Corporate manager | hours | 13.44 | 7.05 | 40 |
| Average training hours completed per employee by employee category (external training) - General staff | hours | 0.86 | 0.94 | 40 |
| Average training hours completed per employee by employee category (internal training) - Frontline staff | hours | 4.01 | 3.4 | 40 |
| Average training hours completed per employee by gender - Female | hours | 3.45 | 3.34 | 40 |
| Average training hours completed per employee by gender - Male | hours | 3.75 | 2.21 | 40 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of suppliers by geographical region - Department stores operation - America | 8 | 6 | 42 | |
| Number of suppliers by geographical region - Department stores operation - America (percentage) | 1% | 1% | 42 | |
| Number of suppliers by geographical region - Department stores operation - Asia (Excluding Hong Kong) | 45 | 51 | 42 | |
| Number of suppliers by geographical region - Department stores operation - Asia (Excluding Hong Kong) (percentage) | 6% | 8% | 42 | |
| Number of suppliers by geographical region - Department stores operation - Europe | 207 | 164 | 42 | |
| Number of suppliers by geographical region - Department stores operation - Europe (percentage) | 29% | 26% | 42 | |
| Number of suppliers by geographical region - Department stores operation - Hong Kong | 462 | 401 | 42 | |
| Number of suppliers by geographical region - Department stores operation - Hong Kong (percentage) | 64% | 64% | 42 | |
| Number of suppliers by geographical region - Department stores operation - Others | 2 | 2 | 42 | |
| Number of suppliers by geographical region - Department stores operation - Others (percentage) | 0.3% | 0.3% | 42 | |
| Number of suppliers by geographical region - Property investment business - Hong Kong | 15 | 22 | 42 | |
| Number of suppliers by geographical region - Property investment business - Hong Kong (percentage) | 100% | 100% | 42 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of total products sold or shipped subject to recalls for safety and health reasons - Department stores operation - Merchandise recalled | pieces | 84 | 42 | |
| Percentage of total products sold or shipped subject to recalls for safety and health reasons - Department stores operation - Number of incidents | incident | 1 | 42 | |
| Percentage of total products sold or shipped subject to recalls for safety and health reasons - Department stores operation - Recall percentage | 0.001% | 0% | 42 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of products and service related complaints received and how they are dealt with - Department stores operation - Number of cases | cases | 27 | 14 | 42 |
| Number of products and service related complaints received and how they are dealt with - Department stores operation - Percentage settled | 100% | 100% | 42 | |
| Number of products and service related complaints received and how they are dealt with - Property investment business - Number of cases | case, cases | 2 | 1 | 42 |
| Number of products and service related complaints received and how they are dealt with - Property investment business - Percentage settled | 100% | 100% | 42 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2021 | 2022 | 2024 |
|---|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | g | 28030 | 29090 | 21686 | 26629 |
| NOâ‚“ Emissions | g | 405096 | 397465 | 305916 | 384841 |
| SOâ‚“ Emissions | g | 608 | 574 | 453 | 578 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2021 | 2022 | 2024 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 93 | 73 | ||
| Indirect Energy Emissions (Scope 2) | tCO2e | 9385 | 9129 | ||
| Scope 1 GHG Emissions Intensity (By Revenue) | tCO2e/HK$1m revenue | 0.085 | 0.071 | ||
| Scope 2 GHG Emissions Intensity (By Revenue) | tCO2e/HK$1m revenue | 8.59 | 8.93 | ||
| Scope 3 GHG Emissions (Business Travel) | tCO2e | 2 | |||
| Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) | tCO2e | 13 | 15 | ||
| Scope 3 GHG Emissions (Purchased Goods/Services) | tCO2e | 42 | 39 | ||
| Scope 3 GHG Emissions (Waste Generated in Operations) | tCO2e | -33 | -8 | ||
| Scope 3 GHG Emissions Intensity (By Revenue) | tCO2e/HK$1m revenue | 0.01189 | 0.01468 | ||
| Total GHG Emissions | tCO2e | 12319 | 9458 | 9211 | 11703 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/HK$1m revenue | 8.66 | 9.01 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Hazardous Waste | Insignificant amount of hazardous waste was generated | Immaterial amount of hazardous waste was generated |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2021 | 2022 | 2024 |
|---|---|---|---|---|---|
| Paper Waste | tonnes | 10.3 | 8.8 | 8.2 | 9.8 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % | |
| NOx Emissions Reduction Percentage Compared to Last Year | % | |
| SOx Emissions Reduction Percentage Compared to Last Year | % | |
| Target GHG Emissions Reduction Percentage by 2030 Compared to 2019 | % | -5 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Revenue) | tonne/HKS1m revenue | -0.006 | -0.001 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2021 | 2022 | 2024 |
|---|---|---|---|---|---|
| Direct Energy Intensity (By Revenue) | MWh/HKS1m revenue | 0.349 | 0.295 | ||
| Energy Consumption Intensity (By Revenue) | MWh/HKS1m revenue | 16.337 | 16.617 | ||
| Purchased Electricity | MWh | 18958 | 17475 | 16682 | 18010 |
| Purchased Electricity Intensity (By Revenue) | MWh/HKS1m revenue | 15.99 | 16.32 | ||
| Total Direct Energy Consumption | MWh | 403 | 381 | 301 | 383 |
| Total Electricity Consumption Intensity (By Revenue) | MWh/HKS1m revenue | 15.99 | 16.32 | ||
| Total Energy Consumption | MWh | 19361 | 17856 | 16983 | 18393 |
| Total Indirect Energy Consumption | MWh | 18958 | 17475 | 16682 | 18010 |
| Total Non-Renewable Fuel Consumption | MWh | 403 | 381 | 301 | 383 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2021 | 2022 | 2024 |
|---|---|---|---|---|---|
| Water Consumption | m3 | 23025 | 20897 | 23644 | 21874 |
| Water Consumption Intensity (By Revenue) | m3/HKS1m revenue | 19.12 | 23.14 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Compared to Last Year | MWh |
| Energy Consumption Reduction Percentage Compared to Last Year | % |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Packaging Material Intensity (By Revenue) | tonnes/HKS1m revenue | 0.14 | 0.14 |
| Packaging Materials Consumed | tonnes | 90 | 86 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Aged 30-50 | % | 37 | 37 |
| Percentage of Employees Aged Above 50 | % | 57 | 58 |
| Percentage of Employees Aged Below 30 | % | 6 | 5 |
| Percentage of Employees in Hong Kong | % | 99 | 99 |
| Percentage of Employees in Mainland China | % | 1 | 1 |
| Percentage of Female Employees | % | 75 | 75 |
| Percentage of Full-time Employees | % | 92 | 94 |
| Percentage of Male Employees | % | 25 | 25 |
| Percentage of Part-time Employees | % | 8 | 6 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 10.1 | 18.83 |
| Turnover Rate of Employees Aged Above 50 | % | 21.87 | 24.97 |
| Turnover Rate of Employees Aged Below 30 | % | 17.26 | 39.82 |
| Turnover Rate of Employees in Hong Kong | % | 13.01 | 16.94 |
| Turnover Rate of Female Employees | % | 11.39 | 17.42 |
| Turnover Rate of Male Employees | % | 17.43 | 14.94 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | lost days | 410 | 204 |
| Number of Work-related Injuries | cases | 25 | 12 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 89 | 90.9 |
| Percentage of Trained Male Employees | % | 11 | 9.1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 3.45 | 3.34 |
| Average Training Hours (General Staff) | hours | 0.86 | 0.94 |
| Average Training Hours (Male) | hours | 3.75 | 2.21 |
| Average Training Hours (Senior Management) | hours | 13.44 | 7.05 |
| Average Training Hours per Employee | hours | 1.26 | 1.05 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Suppliers in Asia (Excluding China) | 45 | 51 | |
| Number of Suppliers in Europe | 207 | 164 | |
| Number of Suppliers in Hong Kong | 462 | 401 | |
| Number of Suppliers in Overseas | 8 | 6 | |
| Number of Total Suppliers | 724 | 624 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | pieces | 84 |
| Percentage of Recalled Products for Safety and Health Reasons | % | 0.001 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 |
| Number of Complaints Dealt with | cases | 29 | 15 |
| Number of Products and Service Related Complaints | cases | 29 | 15 |