2022 Environmental, Social and Governance Report

Year: 2022
Published: 2023-04-27
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 Report Pages
Air pollutant emission from vehicles – CO emission kg 2649.79 66, 122
Air pollutant emission from vehicles – HC emission kg 382.31 66, 122
Air pollutant emission from vehicles – NOx emission kg 273.53 122
Air pollutant emission from vehicles – NOₓ emission kg 273.53 66
Air pollutant emission from vehicles – SO2 emission kg 23.78 122
Air pollutant emission from vehicles – SO₂ emission kg 23.78 66

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 Report Pages
Density of GHG Emission Tonnes CO2 equivalent/sqm GFA 0.22 65
Density of GHG emission Tonnes CO2 equivalent/sqm GFA 0.22 123
Expected annual reduction in carbon emissions by Greentown Asset Management Group and Jiaxin Tianna energy cooperation tons per year 6138 13
GHG Emission (Scope 1) Tonnes CO2 equivalent 733.01 65
GHG Emission (Scope 2) Tonnes CO2 equivalent 24090.13 65
GHG emission (scope 1) Tonnes CO2 equivalent 733.01 123
GHG emission (scope 2) Tonnes CO2 equivalent 24090.13 123
Total GHG Emission Tonnes CO2 equivalent 24823.14 65
Total GHG emission Tonnes CO2 equivalent 24823.14 123

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 Report Pages
Density of hazardous waste generation Tonnes/sqm GFA 0.000026 72
Fluorescent light tube hazardous waste tonnes 0.55 123
Fluorescent tube generation Tonnes 0.55 72
Hazardous waste production intensity tonnes/sqm GFA 0.000026 123
Ink cartridge hazardous waste tonnes 1.32 123
Metal recycling Tonnes, tonnes 0.21 71, 124
Total hazardous waste generation Tonnes 2.95 72
Total hazardous waste produced tonnes 2.95 123
Total wastewater discharge Tonnes 168081.67 69, 123
Waste battery generation Tonnes 1.05 72
Waste battery hazardous waste tonnes 1.05 123
Waste liquid after facilities maintenance hazardous waste tonnes 0.03 123
Waste liquid generation from equipment maintenance Tonnes 0.03 72

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 Report Pages
Construction waste Tonnes, tonnes 172.05 71, 124
Density of non-hazardous waste generation Tonnes/sqm GFA 0.008 71
Glass recycling Tonnes, tonnes 0.05 71, 124
Glass usage tonnes 3.59 124
Ink cartridge generation Tonnes 1.32 72
Kitchen waste Tonnes, tonnes 659.45 71, 124
Non-hazardous waste production intensity tonnes/sqm GFA 0.008 124
Paper consumption Tonnes 65.08 71
Paper recycling Tonnes, tonnes 5.86 71, 124
Plastic recycling Tonnes, tonnes 0.88 71, 124
Plastic usage tonnes 3.32 124
Total non-hazardous waste generation Tonnes 906.23 71
Total non-hazardous waste produced tonnes 906.23 124

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2022 Report Pages
Total non-hazardous waste recycling Tonnes, tonnes 7 71, 124

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 Report Pages
Comprehensive energy consumption density Tonnes of standard coal/sqm GFA, tonnes of standard coal/sqm GFA 0.047 68, 125
Total LPG Consumption tonnes 71.07 125
Total LPG consumption Tonnes 71.07 68
Total comprehensive energy consumption Tonnes of standard coal, tonnes of standard coal 5284.15 68, 125
Total diesel consumption Litre, litre 51382 68, 125
Total direct energy consumption Tonnes of standard coal, tonnes of standard coal 370.03 68, 125
Total electricity consumption kWh 39984738.48 68, 125
Total gasoline consumption Litre 173321.17 68
Total indirect energy consumption Tonnes of standard coal, tonnes of standard coal 4914.12 68, 125
Total natural gas consumption Cubic meters, cubic meters 2317.72 68, 125
Total petrol consumption litre 173321.17 125

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 Report Pages
Total water consumption Tonnes, tonnes 210102.09 69, 124
Total water consumption density Tonnes/sqm GFA, tonnes/sqm GFA 1.86 69, 124
Total water saving Tonnes, tonnes 4140 69, 124

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2025 Report Pages
Targeted reduction of comprehensive energy consumption intensity (base year 2022) % -5 67

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2022 Report Pages
Glass consumption Tonnes 3.59 71
Metal consumption Tonnes 2.74 71
Metal usage tonnes 2.74 124
Paper usage tonnes 65.08 124
Plastic consumption Tonnes 3.32 71

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2022 2023 Report Pages
2022 Rhyna Award-Environmental Friendly Pioneer Enterprise Award (Financial Union) Awarded 14
Area of Greentown Forests, Minqin, Gansu Province mu 2000 13
No. 1 in the 2022 TOP 30 China Green Low Carbon Real Estate Index ranking 1 14
Number of haloxylon trees planted in Greentown Forest (Minqin) trees 135000 102
Number of trees planted in Greentown Forests, Minqin, Gansu Province trees 135000 13
Proportion of new projects secured reaching national green building standards new projects all 52
Total area of old communities renovated by Greentown Zhulemei Company sqm 1660000 111

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2022 Report Pages
Number of Greentown China projects affected by electricity-limited supply projects 65 100
Rank in 2022 China Green and Low-Carbon Real Estate Index TOP30 1 10

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2018 2019 2020 2021 2022 2024 Report Pages
2022 The Best Employer in China (CHRC) Best Employer 14
2022 The Best Employer in Chinese Real Estate Industry (EH Consulting) Best Employer 14
Greentown China's engagement level % 75.3 78.8 85.3 87.1 92.3 81
Minimum proportion of female employees by 31 December 2024 % 35 87
Number of employees aged 30-49 6667 76
Number of employees aged 50 and above 2493 76
Number of employees aged below 30 227 76
Number of female employees 5054 76
Number of graduates enrolled 484 76
Number of male employees 4333 76
Number of staff person 9387 125
Number of staff by age: 30–49 person 6679 126
Number of staff by age: 50 and above person 227 126
Number of staff by age: Below 30 person 2481 126
Number of staff by gender - Female person 3335 125
Number of staff by gender - Male person 6052 125
Number of staff by rank: entry-level staff person 4954 126
Number of staff by rank: mid-level seniority person 3519 126
Number of staff by rank: senior management person 914 126
Number of staff by region: Central Region person 447 126
Number of staff by region: Eastern Region person 386 126
Number of staff by region: Midland Region person 384 126
Number of staff by region: Northern Region person 946 126
Number of staff by region: Northwest Region person 179 126
Number of staff by region: Shanghai Region person 545 126
Number of staff by region: Southern Region person 291 126
Number of staff by region: Southwest Region person 272 126
Number of staff by region: Zhejiang Region person 5937 126
Official opening date of Quzhou Lixian Future Community Kindergarten September 108
Proportion of female employees in management % 22.2 23.9 87
Top 10 Chinese Real Estate Enterprises by Delivery Capacity award awarded 10
Top 10 among 100 Chinese Real Estate Enterprises in 2022 by Comprehensive Strength (China Index Academy) ranking Top 10 14
Total number of employees 9387 76

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 Report Pages
Overall voluntary employee turnover rate % 11.7 77
Staff turnover rate % 11.7 127
Staff turnover rate by age - 30-49 % 8.32 77
Staff turnover rate by age - 50 and above % 0.29 77
Staff turnover rate by age - Below 30 % 3.09 77
Staff turnover rate by age: 30-49 % 8.32 127
Staff turnover rate by age: 50 and above % 0.29 127
Staff turnover rate by age: Below 30 % 3.09 127
Staff turnover rate by gender - Female % 4.16 77
Staff turnover rate by gender - Male % 7.54 77
Staff turnover rate by gender: Female % 4.16 127
Staff turnover rate by gender: Male % 7.54 127
Staff turnover rate by region: Central Region % 0.36 127
Staff turnover rate by region: Eastern Region % 1.18 127
Staff turnover rate by region: Midland Region % 0.48 127
Staff turnover rate by region: Northeast Region % 0.22 127
Staff turnover rate by region: Northern Region % 0.68 127
Staff turnover rate by region: Northwest Region % 0.56 127
Staff turnover rate by region: Southern Region % 0.34 127
Staff turnover rate by region: Southwest Region % 0.48 127
Staff turnover rate by region: Zhejiang Region % 7.4 127
Staff turnover rate in Central Region % 0.36 78
Staff turnover rate in Eastern Region % 1.18 78
Staff turnover rate in Midland Region % 0.48 78
Staff turnover rate in Northeast Region % 0.22 78
Staff turnover rate in Northern Region % 0.68 78
Staff turnover rate in Northwest Region % 0.56 78
Staff turnover rate in Southern Region % 0.34 78
Staff turnover rate in Southwest Region % 0.48 78
Staff turnover rate in Zhejiang Region % 7.4 78

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2022 Report Pages
Data feedback time for AI intelligent monitoring of foundation pit safety performance as early as 10 seconds/time 92
Frequency of AI intelligent monitoring of foundation pit safety performance 10+/time 92

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2018 2019 2020 2021 2022 Report Pages
80th percentile level for the industry % 70.6 74.4 74.4 73.7 81
Greentown University online learning research and special training satisfaction score points 4.93 84
Large-scale talent review carried out Yes 86
Number of 'Fellow Talents' graduates enrolled 239 76
Number of 'Setting Sail Students' graduates enrolled 245 76
Percentage of employees who completed the 'Sunshine Heart' Employee Psychological Care Programme survey % 104 80

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 Report Pages
Number of training hours per capita by gender - Female hour 46 128
Number of training hours per capita by gender - Male hour 45 128
Number of training hours per capita by rank - Entry-level employees hour 46 128
Number of training hours per capita by rank - Mid-level management hour 46 128
Number of training hours per capita by rank - Senior management hour 45 128

Number of suppliers by geographical region.

Indicator Unit 2022 Report Pages
Newly-added saleable value RMB billion, billion RMB 103.7 8, 9
Number of suppliers by region - Central Region unit 114 129
Number of suppliers by region - Eastern Region unit 198 129
Number of suppliers by region - Midland Region unit 247 129
Number of suppliers by region - Northeast Region unit 6 129
Number of suppliers by region - Northern Region unit 280 129
Number of suppliers by region - Northwest Region unit 50 129
Number of suppliers by region - Southern Region unit 144 129
Number of suppliers by region - Southwest Region unit 107 129
Number of suppliers by region - Town group unit 249 129
Number of suppliers by region - Zhejiang Region unit 242 129
Number of suppliers in Central region company suppliers 247 99
Number of suppliers in East region company suppliers 107 99
Number of suppliers in North region group suppliers 114 99
Number of suppliers in South region company suppliers 198 99
Number of suppliers in Southern region company suppliers 224 99
Number of suppliers in Southwestern region company suppliers 239 99
Number of suppliers in Town group suppliers 50 99
Number of suppliers in Yangtze River Delta region company suppliers 144 99
Total area of government project management projects delivered by Greentown Management square meters 40000000 110
Total number of suppliers unit 1637 129

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2022 Report Pages
Average days earlier than contracted delivery for self-investment projects days 37 10
Number of Greentown China suppliers commended suppliers 50 100
Number of Greentown China suppliers investigated for epidemic situation supplier 1 100
Number of Greentown China suppliers trained suppliers 100 100
Proportion of self-investment and delivery projects with refined decoration % 53.47 55

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2018 2019 2020 2021 2022 Report Pages
Contracted sales billion RMB 330.3 9
Contracted sales amount RMB billion 330.3 8
Customer complaint resolution rate % 98.7 129
Customer satisfaction score (Residential business, China Real Estate Customer Satisfaction Survey) points 90.2 35
Customer satisfaction score industry average difference (Residential business, China Real Estate Customer Satisfaction Survey) points 15.2 35
Customer satisfaction score year-on-year increase (Residential business, China Real Estate Customer Satisfaction Survey) points 1.5 35
Customer satisfaction score, Greentown China 88.9 89.3 90.2 88.7 90.2 36
Customer satisfaction score, Industry Average 71.2 73 76.1 76.6 75 36
Hotel business customer satisfaction score, Greentown China 91 36
Industry ranking by contracted sales amount 41st 8
Industry ranking by newly-added saleable value 8th 8
Number of cities visited for customer research cities 50 34
Number of customer satisfaction surveys conducted surveys 50000 34
Number of special studies on customers studies 20 34
Number of types of valuable opinions and suggestions contributed by owners of Greentown types 43 34
Total number of complaints unit 1957 129

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2021 2022 Report Pages
Copyrights 141 200 48
Existing copyright registrations unit 200 129
Greentown China contracted sales amount RMB 380000000000 13
Greentown China newly-added saleable value RMB 100000000000 13
Patents 560 757 48
Total number of patent authorization obtained unit 757 129
Total number of registered trademarks held unit 968 129
Trademarks 761 968 48

Description of quality assurance process and recall procedures.

Indicator Unit 2022 Report Pages
2022 Top 20 Real Estate Developers with Steady Operation (Real Estate Research Association of China) ranking Top 20 14
2022 Top Chinese Real Estate Companies by Brand Value (EH Consulting) ranking Top 14
2022 Top Chinese Real Estate Developer by Comprehensive Strength (EH Consulting) ranking Top 14
2022 Top Chinese Real Estate Enterprises by Brand Innovation (EH Consulting) ranking Top 14
2022 Top10 Chinese Real Estate Enterprises by Product Power (China Index Academy) ranking Top 10 14
2022 Top10 Chinese Real Estate Enterprises with Excellent Product Strength (China Index Academy) ranking Top 10 14
2022 Top10 Chinese Real Estate Enterprises with Excellent Product Strength (EH Consulting) ranking Top 10 14
Owners' pre-inspection of houses - 100% in advance, 100% on-site, 100% pre-respected 100% 32
Percentage of projects under construction applying prefabricated technology % more than 70 11, 53

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 Report Pages
Number of business ethics training times 34 122
Number of collective learning sessions for integrity and self-discipline standards for staff sessions 20 45
Number of participants receiving business ethics training person 11503 122

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2022 Report Pages
2022 Annual China Real Estate Enterprises with Social Responsibility (China Index Academy) Awarded 14
2022 China Best Employer Award (China Employer Brand Network) Best Employer 14
2022 China Real Estate ESG Responsibility Enterprise (Leju Finance) Awarded 14
2022 China Talent Management Excellence Model Award (KXX X Award) Awarded 14
2022 Chinese Real Estate Leading Brands by Customer Satisfaction (China Index Academy) Leading 14
2022 Forbes Global TOP2000 (Forbes) ranking TOP2000 14
Best Partner Award Huazhong University of Science and Technology Best Partner 14
Construction site open day - Finished housing times 3 32
Construction site open day - Project housing 2 times, Finished housing 3 times times (project housing) 2 32
Donation to 'Hangzhou Spring Breeze Action' RMB 1000000 101
Donation to Hangzhou Tulip Medical Aid Public Service Centre by Greentown Charity Foundation RMB 1000000 101
ESG A-level Company (EH Consulting) A-level 14
ESG Model Company (The Economic Observer) Awarded 14
Fortune China 500 (Fortune) ranking 500 14
MSCI ESG rating of Greentown China BBB 13
No. 1 among Top10 Chinese Real Estate Enterprises in 2022 by Product Power (EH Consulting) ranking 1 14
Number of children of employees participating in the Dolphin program for employees' children children 600 80
Number of community activities completed by Good Street Family public welfare service team activities 5 104
Number of contracted and serviced future community pilot projects in Zhejiang Province projects 108 112
Number of future community construction projects assisted by Greentown projects 210 112
Number of future community pilot projects in Zhejiang Province projects 783 112
Number of households served households 140000 10
Number of indigenous residents for whom Greentown Management is building dream homes residents 230000 110
Number of kindergartens, primary schools and other educational facilities under construction as of 31 December 2022 facilities 86 108
Number of old communities renovated by Greentown Zhulemei Company communities 13 111
Number of online and offline activities for 'No Depression in China' project activities 800 101
Number of participants benefiting from 'No Depression in China' project participants 3000000 101
Number of projects delivered (including project management) projects 197 10
Number of public welfare activities completed by Good Street Family public welfare service team activities 32 104
Number of residents with improved living environment due to Greentown Management government projects residents 260000 110
Number of times 'Green Seeding Program' carried out for poverty alleviation and education assistance times 10 101
Number of valuable opinions and suggestions contributed by owners of Greentown opinions and suggestions 1658 34
Year Zhejiang Professional Football Club ranked second in Chinese Football Association Cup rank 2 107
Year Zhejiang Professional Football Club ranked third in Chinese Football Association Super League after returning rank 3 107

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 Report Pages
Amount of Family Fund support for employee families RMB 570600 80
Area of Greentown Forest (Minqin) donated mu 2000 102
Epidemic prevention materials package value for colleagues in Shanghai office RMB 6000000 109
Number of bazaar activities completed by Good Street Family public welfare service team activity 1 104
Number of employee families supported by Family Fund families 8 80
Number of neighbours participated in public welfare activities people 300 104

The types of emissions and respective emissions data.

Standard Indicator Unit 2022
NOₓ Emissions kg 273.53
SOₓ Emissions kg 23.78

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Direct GHG Emissions (Scope 1) Tonnes CO2 equivalent 733.01
Indirect Energy Emissions (Scope 2) Tonnes CO2 equivalent 24090.13
Total GHG Emissions Tonnes CO2 equivalent 24823.14
Total GHG Emissions Intensity (By Area) Tonnes CO2 equivalent/sqm GFA 0.22

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Hazardous Electronic Waste tonnes 1.32
Hazardous Waste (Liquid Waste) tonnes 0.03
Hazardous Waste (Used Batteries) tonnes 1.05
Total Hazardous Waste tonnes 2.95
Total Hazardous Waste Intensity (By Area) tonnes/sqm GFA 0.000026

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Glass Waste tonnes 3.59
Non-Hazardous Waste (Construction Waste) tonnes 172.05
Non-Hazardous Waste (Kitchen Waste) tonnes 659.45
Non-Hazardous Waste Recycled tonnes 7
Paper Waste tonnes 65.08
Plastic Waste tonnes 3.32
Total Non-Hazardous Waste Intensity (By Area) tonnes/sqm GFA 0.008

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit
CO2 Emissions Reduction Compared to Last Year tonnes
Percentage of Reduction in GHG Intensity Compared to Last Year %

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Diesel Fuel Consumption litre 51382
Gasoline Consumption litre 173321.17
LPG Consumption tonnes 71.07
Natural Gas Consumption cubic meters 2317.72
Purchased Electricity kWh 39984738.48
Total Direct Energy Consumption tonnes of standard coal 370.03
Total Electricity Consumption Intensity (By Area) tonnes of standard coal/sqm GFA 0.047
Total Energy Consumption tonnes of standard coal 5284.15
Total Indirect Energy Consumption tonnes of standard coal 4914.12

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Total Wastewater Discharge tonnes 168081.67
Water Consumption tonnes 210102.09

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2025
Electricity Usage Reduction Percentage Compared to Last Year %
Target Energy Consumption Reduction Percentage Compared to Last Year % 5

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2022
Packaging Material Consumption (Glass) Tonnes 3.59
Packaging Material Consumption (Paper) Tonnes 65.08

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022 2024
Number of Employees Aged 30-50 person 6667
Number of Employees Aged Above 50 person 2493
Number of Employees Aged Below 30 person 227
Number of Employees in Central China person 384
Number of Employees in East China person 946
Number of Employees in Hong Kong and Overseas person 21
Number of Employees in North China person 272
Number of Employees in South China person 447
Number of Employees in West China person 179
Number of Female Employees person 5054
Number of General Employees person 4954
Number of Male Employees person 4333
Number of Middle Management Employees person 3519
Number of Senior Management Employees person 914
Number of Total Employees person 9387
Percentage of Employees Aged 30-50 % 71.04
Percentage of Employees Aged Above 50 % 26.55
Percentage of Employees Aged Below 30 % 2.42
Percentage of Female Employees % 22.2 23.9 35
Percentage of General Employees % 52.76
Percentage of Male Employees % 46.17
Percentage of Middle Management Employees % 37.51
Percentage of Senior Management Employees % 9.74

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022
Turnover Rate of Employees Aged 30-50 % 8.32
Turnover Rate of Employees Aged Above 50 % 0.29
Turnover Rate of Employees Aged Below 30 % 3.09
Turnover Rate of Employees in Central China % 0.36
Turnover Rate of Employees in East China % 7.4
Turnover Rate of Employees in Eastern Region % 1.18
Turnover Rate of Employees in Midland Region % 0.48
Turnover Rate of Employees in North China % 0.68
Turnover Rate of Employees in Northeast China % 0.22
Turnover Rate of Employees in Northwest China % 0.56
Turnover Rate of Employees in South China % 0.34
Turnover Rate of Employees in Southwest China % 0.48
Turnover Rate of Female Employees % 4.16
Turnover Rate of Male Employees % 7.54
Turnover Rate of Total Employees % 11.7

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022
Percentage of Employees Trained % 100
Percentage of Trained Female Employees % 64.47
Percentage of Trained General Employees % 52.78
Percentage of Trained Male Employees % 35.53
Percentage of Trained Middle Management % 37.49
Percentage of Trained Senior Management % 9.74

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022
Average Training Hours (Female) hours 46
Average Training Hours (General Staff) hours 46
Average Training Hours (Male) hours 45
Average Training Hours (Middle Management) hours 46
Average Training Hours (Senior Management) hours 45
Total Training Hours hours

Number of suppliers by geographical region.

Standard Indicator Unit 2022
Number of Suppliers in Central China suppliers 114
Number of Suppliers in East China suppliers 198
Number of Suppliers in North China suppliers 280
Number of Suppliers in Northeast China suppliers 6
Number of Suppliers in Northwest China suppliers 50
Number of Suppliers in South China suppliers 144
Number of Suppliers in Southwest China suppliers 107
Number of Total Suppliers suppliers 1637

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2022
Number of Suppliers Participating in ESG Training suppliers 100

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022
Complaints Handling Rate % 98.7
Number of Product Quality Complaints unit 1229
Number of Products and Service Related Complaints unit 1895
Total Number of Customer Complaints unit 1957

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2021 2022
Number of Intellectual Property Rights Obtained by the Company unit 200
Number of Patents Granted 560 757
Number of Trademark Registrations 968

Description of quality assurance process and recall procedures.

Standard Indicator Unit 2022
Passing Rate of Third-party Accreditation Performed under the Quality Management System % 94.22

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022
Coverage Rate of Ethical Standards and Anti-Corruption Training % 100
Coverage of Anti-corruption Training for Employees % 100
Number of Anti-corruption Training Session sessions 34
Number of Attendance for Anti-corruption Training person-times 11503
Number of Directors and Management Attendance for Anti-corruption Training participants 30
Number of People Participated in Ethical Standards and Anti-corruption Training person 11503

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022
Investment in Environmental Protection mu 2000
Number of Volunteer Activities Sessions activity 1
Total In-kind Donations RMB 6000000
Total Public Welfare Donations RMB 4200000
Total Social Investment RMB 10570600