Sustainability Report 2022

Year: 2022
Published: 2023-04-27
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2020 2021 2022 Report Pages
Discharge of wastewater Square meter 13334056 10747521 11766383 57
Exhaust gas emissions Square meter 4.13 59

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Carbon dioxide emissions Ton 13268.17 13484.12 12379.62 57, 59
Carbon dioxide emissions per RMB 10000 of revenue Ton/10000, Ton/RMB 10000 0.01957 0.01519 0.01030 57, 60
Carbon intensity (Ton/RMB 10000 operating income) Ton/RMB 10000 operating income 0.01957 0.01519 0.01030 59
Direct carbon dioxide emissions Ton 1977.04 2349.44 2344.88 60
Direct carbon dioxide emissions (scope I) Ton 1977.04 2349.44 2344.88 57
Indirect carbon dioxide emissions Ton 11291.13 11134.68 10034.75 60
Indirect carbon dioxide emissions (scope II) Ton 11291.13 11134.68 10034.75 57

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Hazardous waste emission intensity (Ton/RMB 10000 operating income) Ton/RMB 10000 operating income 0.00013 59
Waste battery Kg 184.82 23.38 287.50 57
Waste diesel oil Ton 8.36 4.44 3.47 57
Waste fluorescent tube Pcs 109985 47745 32697 57

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Construction waste Ton 92.20 23.60 44.10 57
Harmless waste emission intensity (Ton/RMB 10000 operating income) Ton/RMB 10000 operating income 0.00000353 59
Harmless waste emissions Ton 275.35 195.30 262.30 59
Horticultural waste Ton 69.15 49.20 58.02 57
Kitchen waste Ton 901.94 375.90 153.68 57
Recycled paper Ton 13.47 6.90 13.69 57, 59
Total amount of harmless waste Ton 1115.43 465.75 471.27 57
Waste ink cartridge Ton 2119 716 1584 57
Waste printer toner cartridge Ton 1066 794 1320 57
Wastepaper Ton 52.14 17.05 215.47 57

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2020 2021 2022 Report Pages
Input in transformation of energy-saving technologies RMB 10000 467.96 899.68 630.09 59

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2020 2021 2022 Report Pages
Recycled battery Kg 17.14 2.36 4.85 57

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Amount of solar energy usage kwh 43553 30325 148797 59
Comprehensive energy consumption Ten thousand tce 0.3381 0.3671 0.3472 57, 59
Comprehensive energy consumption involved with added-value of RMB 10000 (comparable price) Ten thousand tce 0.1388 0.082 0.0673 59
Comprehensive energy consumption involved with operating income of RMB 10000 Tce/10000 0.004988 0.004136 0.002889 57
Comprehensive energy consumption involved with operating income of RMB 10000 (comparable price) tce 0.007060 0.004299 0.00304 59
Diesel oil consumption Ton 0.35 0.56 0.57 57
Gasoline consumption Ton 18.03 19.06 34.82 57
Natural gas consumption Ten thousand standard cubic meters 89.94 106.01 103.75 57
Non-fossil energy proportion % 0.008 0.006 0.007 59
Total Electricity Consumption Ten thousand kwh 1858.07 1916.47 1759.56 57
Total investment in fixed assets RMB 100 million 2.6 5.27 5.69 59

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Annual water consumption Square meter 15687125 12644142 13842804 59
Fresh water consumption Ton 15687125 12644142 13842804 60
Total water consumption Ton 15687125 12644142 13842804 57
Wastewater discharge Ton 13334056 10747521 11766383 59
Water consumption density (Cubic meter/RMB 10000 operating income) Cubic meter/RMB 10000 operating income 23.14 14.25 7.17 59
Water consumption involved with operating income of RMB 10000 Tce/10000 23.14 6.78 7.17 57
Water recycling amount Ton 206 60
Water saving amount Ton 339966.16 60

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2020 2021 2022 Report Pages
Energy saving amount Ten thousand tce 0.0449 0.0766 0.2595 59
Energy saving amount from office kwh 6369 9600 23110 59
Technical energy saving amount Ten thousand tce 0.2465 0.0716 0.2555 59

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2020 2021 2022 Report Pages
Paint can Ton 2056 1546 1527 57

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2020 2021 2022 Report Pages
Number of environmental protection training and education Session 912 580 875 59
Number of opened office buildings providing commercial operation service Pcs 23 25 27 61
Number of opened ongoing malls for commercial operation and sublease Pcs 59 71 86 61
Number of residential projects under management Pcs 553 754 1362 61
Pilot for smart communities Pcs 43 46 58 61
Total Green shopping mall certified area 10000 square meters 76.05 132.78 324.41 59
Total input in environmental protection RMB 10000 486.83 755.06 388.19 59

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Labor contract signing rate % 100 100 100 60
Local employment ratio % 43.82 51.24 47.16 60
Number of R&D personnel Person 111 110 142 61
Number of all employees Person 27077 28654 40239 57
Number of employees - Entry level employee Person 24905 26675 37351 57
Number of employees - Female Person 8602 9244 13828 57
Number of employees - Full-time Person 27077 28654 40239 57
Number of employees - High school and below Person 14364 14790 20100 57
Number of employees - Junior college Person 7562 8218 11876 57
Number of employees - Male Person 18475 19410 26411 57
Number of employees - Middle-level management Person 2166 1973 2880 57
Number of employees - Postgraduate and above Person 662 653 826 57
Number of employees - Senior management Person 6 6 8 57
Number of employees - Under 30 years old Person 9538 9572 12237 57
Number of employees - Undergraduate Person 4489 4993 7437 57
Number of employees aged 30-50 years old Person 16043 17379 24178 58
Number of employees in Hong Kong, Macao and Taiwan Person 5 5 7 58
Number of employees in Mainland China Person 27072 28649 40230 58
Number of employees over 51 years old Person 1496 1703 3824 58
Number of employees overseas Person 2 58
Number of employees with disabilities Person 24 33 63 60
Number of full-time safety management personnel Person 229 235 294 60
Number of new employees Person 8553 8463 15511 61
Number of recent graduates recruited Person 131 624 866 61
Per capita paid vacation days Day 5.52 7.80 8.20 60
Preservation and appreciation ratio of state-owned assets % 1208.15 111.43 103.29 59
Proportion of female managers % 36.90 37.07 44.67 60
Retail sales RMB 100 million 827 1189 1264 59
Return on equity % 6.56 12.43 15.43 59
Social insurance coverage rate % 100 100 100 60
Total asset RMB 100 million 190.76 215.92 258.38 59
Total number of employees Person 27077 28654 40239 60

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Employee turnover rate % 34.93 28.94 25.87 60
Employee turnover rate (30-50 years old) % 28.90 24.91 21.66 58
Employee turnover rate (Female) % 34.91 28.76 25.68 58
Employee turnover rate (Hong Kong, Macao and Taiwan) % 12.50 58
Employee turnover rate (Mainland China) % 34.93 28.94 25.87 58
Employee turnover rate (Male) % 34.94 29.02 25.97 58
Employee turnover rate (Over 51 years old) % 21.79 23.39 14.97 58
Employee turnover rate (Under 30 years old) % 45.65 34.89 33.72 58
Total employee turnover rate % 34.93 28.94 25.87 58

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2020 2021 2022 Report Pages
Coverage rate of safety training % 100 100 100 60
Number of registered safety engineers Person 90 97 107 60
Number of safety emergency drills Time 1507 4196 8213 60
Number of safety training attendees Person 182663 406592 468962 60
Physical examination coverage rate % 100 100 100 60
Safe production input RMB 10000 4517.48 10040.60 4092.29 60

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 2021 2022 Report Pages
Employee satisfaction % 92 92 92.7 60
Employee training coverage rate % 100 100 100 60
Number of ESG training Time 2 3 59
Percentage of trained employees (Entry level employee) % 100 100 100 58
Percentage of trained employees (Female) % 100 100 100 58
Percentage of trained employees (Male) % 100 100 100 58
Percentage of trained employees (Senior management) % 100 100 100 58
R&D input RMB 10000 2275.05 10054.57 13108.8 61

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 2021 2022 Report Pages
Average training hours of employees (Entry level employee) Hour 41.64 43.66 47.96 58
Average training hours of employees (Female) Hour 41.1 43.56 45.02 58
Average training hours of employees (Male) Hour 42.64 43.27 44.15 58
Average training hours of employees (Senior management) Hour 34.24 39.38 41.26 58
Per capita training input RMB/person 138.42 412.27 259.07 60
Per capita training time Hour 42.14 43.37 44.59 60
Total input in employee training RMB 10000 374.80 1205.98 1042.46 60

Number of suppliers by geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Localized procurement ratio % 91.32 95.1 99.9 33, 60
Number of cities covered Pcs 69 100 153 61
Number of overseas suppliers Pcs 72 2 2 58
Number of potential suppliers rejected due to non-compliance Pcs 30 22 15 33, 61
Number of suppliers in Hong Kong, Macao and Taiwan Pcs 136 2 18 58
Number of suppliers in Mainland China Pcs 10200 16295 20110 58
Responsible procurement ratio % 98.3 100 100 33, 61
Total area of malls and office buildings providing commercial cloud supply services 1000000 square meters 7.6 17.2 10.7 61
Total area of residential and commercial properties under property management 1000000 square meters 118.6 164.8 299.2 61
Total number of suppliers Pcs 10408 16299 20130 58

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2020 2021 2022 Report Pages
Number of social responsibility training to suppliers Time 1430 339 186 33, 61
Number of strategic cooperation agreement signed copy 5 1 61
Number of supplier reviews during the reporting period Pcs 1561 9780 6369 33
Number of suppliers reviewed during the reporting period Pcs 1561 9780 6369 61
Number of suppliers suspended for cooperation due to non-compliance Pcs 415 33
Number of suppliers whose cooperation was suspended due to non-compliance Pcs 30 415 61
Percentage of suppliers passing quality, environment and occupational health and safety system certifications % 52 100 100 33
Rate of suppliers passing quality, environment and occupation, health and safety system certification % 52 100 100 61

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2020 2021 2022 Report Pages
Amount of green procurement expenditure RMB 10000 128.85 71.71 64.00 59

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 2021 2022 Report Pages
Customer complaint handling rate % 99.94 100 99.9 60
Net asset RMB 100 million 124.63 138.89 143.26 59
Net profit attributable to owners of parent company RMB 100 million 8.18 17.25 22.06 59
Number of complaints (products and service-related) Pcs 27070 30165 34700 58
Number of customer complaints Pcs 27070 30156 34700 60
Overall satisfaction of residence customer on complaint follow-up visits % 65.34 66 70.65 60
Ratio of profits to cost % 19.31 32.95 29.56 59
Satisfaction of mall customers Point 97.30 98.70 99.20 60
Satisfaction of mall customers on complaint handling % 96.1 97.1 97.9 60
Satisfaction of mall tenants Point 98.70 98.90 99.30 60
Satisfaction of office building customers Point 98.90 98.90 99.30 60
Satisfaction of residence customers Point 88 86.3 89.7 60

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2020 2021 Report Pages
New patent Pcs 2 61
Number of international, national, or industry standards participated in establishing Pcs 3 61

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2020 2021 2022 Report Pages
Total tax payment RMB 100 million 5.03 6.1 10.8 61

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 2021 2022 Report Pages
Number of compliance training Time 228 58 59 59
Total hours of anti-corruption training for employees Hour 114000 101599 255400 58, 59
Total hours of anti-corruption training for the Board of Directors Hour 20 18 56 58, 59
Total number of employees trained on anti-corruption Person 57000 66162 127700 58, 59

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2020 2021 2022 Report Pages
Contract performance rate % 99.7 100 100 33, 60
Number of volunteers Person 2209 4557 5241 58, 61
Rate of return on total assets % 9.22 11.86 12.63 59
Revenue RMB 100 million 67.79 88.75 120.16 59
Total amount of public welfare donations RMB 10000 120 61
Total hours of volunteer service activities Hour 7016 8900 58858 58, 61

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Direct GHG Emissions (Scope 1) Ton 1977.04 2349.44 2344.88
Indirect Energy Emissions (Scope 2) Ton 11291.13 11134.68 10034.75
Total GHG Emissions Ton 13268.17 13484.12 12379.62
Total GHG Emissions Intensity (By Revenue) Ton/RMB 10000 0.01957 0.01519 0.0103

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Hazardous Waste (Used Batteries) Kg 184.82 23.38 287.5
Total Hazardous Waste Ton 2127.36 720.44 1587.47
Total Hazardous Waste Intensity (By Revenue) Ton/RMB 10000 operating income 0.00013

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Non-Hazardous Waste (Construction Waste) Ton 92.2 23.6 44.1
Non-Hazardous Waste (Kitchen Waste) Ton 901.94 375.9 153.68
Non-Hazardous Waste Disposed Ton 1115.43 465.75 471.27
Non-Hazardous Waste Recycled Ton 13.47 6.9 13.69
Paper Waste Ton 52.14 17.05 215.47
Total Non-Hazardous Waste Intensity (By Revenue) Ton/RMB 10000 operating income 0.00000353

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021 2022
Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 86.23 -105.51

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Diesel Fuel Consumption Ton 0.35 0.56 0.57
Gasoline Consumption Ton 18.03 19.06 34.82
Natural Gas Consumption Ten thousand standard cubic meters 89.94 106.01 103.75
Percentage of Renewable Energy Consumption % 0.008 0.006 0.007
Solar Energy kwh 43553 30325 148797
Total Electricity Consumption Ten thousand kwh 1858.07 1916.47 1759.56
Total Energy Consumption Ten thousand tce 0.3381 0.3671 0.3472

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Recycled Water Usage Ton 206
Total Wastewater Discharge Ton 13334056 10747521 11766383
Total Water Withdrawal Ton 15687125 12644142 13842804
Water Consumption Intensity (By Revenue) Cubic meter/RMB 10000 operating income 23.14 14.25 7.17

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021 2022
Energy Consumption Reduction Compared to Last Year Ten thousand tce 0.0317 0.1829
Energy Consumption Reduction Percentage Compared to Last Year % 70.6 238.8
Office Electricity Consumption Reduction Compared to Last Year kwh 3231 13510
Office Electricity Consumption Reduction Percentage Compared to Last Year % 50.8 140.7

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2020 2021 2022
Packaging Material Consumption (Metal) Ton 2056 1546 1527

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2020 2021 2022
Total Investment in Ecological Restoration RMB 10000 486.83 755.06 388.19

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Bachelor's Degree Employees Person 4489 4993 7437
Number of Below Junior College Employees Person 14364 14790 20100
Number of Employees Aged 30-50 Person 16043 17379 24178
Number of Employees Aged Above 50 Person 1496 1703 3824
Number of Employees Aged Below 30 Person 9538 9572 12237
Number of Employees in Hong Kong Person 5 5 7
Number of Employees in Mainland China Person 27072 28649 40230
Number of Employees in Overseas Person 2
Number of Female Employees Person 8602 9244 13828
Number of Full-time Employees Person 27077 28654 40239
Number of General Employees Person 24905 26675 37351
Number of Junior College Employees Person 7562 8218 11876
Number of Male Employees Person 18475 19410 26411
Number of Master's Degree Employees Person 662 653 826
Number of Middle Management Employees Person 2166 1973 2880
Number of New Employees Person 8553 8463 15511
Number of Senior Management Employees Person 6 6 8
Number of Total Employees Person 27077 28654 40239
Percentage of Bachelor's Degree Employees % 16.58 17.42 18.49
Percentage of Below Junior College Employees % 53.05 51.62 49.97
Percentage of Employees Aged 30-50 % 59.26 60.66 60.13
Percentage of Employees Aged Above 50 % 5.52 5.94 9.51
Percentage of Employees Aged Below 30 % 35.23 33.41 30.41
Percentage of Employees in Hong Kong % 0.02 0.02 0.02
Percentage of Employees in Mainland China % 99.98 99.98 99.98
Percentage of Female Employees % 31.78 32.26 34.35
Percentage of Full-time Employees % 100 100 100
Percentage of General Employees % 91.98 93.09 92.82
Percentage of Male Employees % 68.22 67.74 65.65
Percentage of Master's Degree Employees % 2.44 2.28 2.05
Percentage of Middle Management Employees % 8 6.89 7.16
Percentage of New Employees % 31.6 29.54 38.56
Percentage of Senior Management Employees % 0.02 0.02 0.02

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Turnover Rate of Employees Aged 30-50 % 28.9 24.91 21.66
Turnover Rate of Employees Aged Above 50 % 21.79 23.39 14.97
Turnover Rate of Employees Aged Below 30 % 45.65 34.89 33.72
Turnover Rate of Employees in Hong Kong % 12.5
Turnover Rate of Employees in Mainland China % 34.93 28.94 25.87
Turnover Rate of Female Employees % 34.91 28.76 25.68
Turnover Rate of Male Employees % 34.94 29.02 25.97
Turnover Rate of Total Employees % 34.93 28.94 25.87

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2020 2021 2022
Health Check Coverage for Employees % 100 100 100
Investment in Work Safety RMB 10000 4517.48 10040.6 4092.29
Number of Production Safety Emergency Drills Time 1507 4196 8213
Participation Rate of Safety Training % 100 100 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020 2021 2022
Percentage of Employees Trained % 100 100 100
Percentage of New Employees Trained % 100 100 100
Percentage of Trained Female Employees % 100 100 100
Percentage of Trained Male Employees % 100 100 100
Percentage of Trained Senior Management % 100 100 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021 2022
Average Training Hours (Female) Hour 41.1 43.56 45.02
Average Training Hours (Male) Hour 42.64 43.27 44.15
Average Training Hours (Senior Management) Hour 34.24 39.38 41.26
Average Training Hours per Employee Hour 42.14 43.37 44.59

Number of suppliers by geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Suppliers in Mainland China Pcs 10200 16295 20110
Number of Suppliers in Overseas Pcs 72 2 2
Number of Total Suppliers Pcs 10408 16299 20130
Proportion of Spending on Local Suppliers % 91.32 95.1 99.9

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2020 2021 2022
Number of Supplier Social Responsibility Training Sessions Time 1430 339 186

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Standard Indicator Unit 2020 2021 2022
Percentage of Suppliers Adopting Green Procurement Standards % 98.3 100 100

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020 2021 2022
Complaint Growth Rate % 11.4 15.1
Complaints Handling Rate % 99.94 100 99.9
Number of Products and Service Related Complaints Pcs 27070 30165 34700
Satisfaction Rate of Customer Complaint Handling % 96.1 97.1 97.9
Total Number of Customer Complaints Pcs 27070 30156 34700

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2020
Number of New Patent Applications Pcs 2

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2020 2021 2022
Number of Anti-corruption Training Session Time 228 58 59
Number of People Participated in Ethical Standards and Anti-corruption Training Person 57000 66162 127700
Total Anti-corruption Training Hours for Directors and Management Hour 20 18 56
Total Hours of Anti-corruption Training Hour 114020 101617 255456
Total Hours of Anti-corruption Training for Employees Hour 114000 101599 255400

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2020 2021 2022
Number of Registered Volunteers Person 2209 4557 5241
Total Public Welfare Donations RMB 10000 120
Total Volunteer Service Hours Hour 7016 8900 58858