2022 ENVIRONMENTAL,SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Nitrogen oxide emissions per ton of steel | Kg/Ton | 0.78 | 0.85 | 0.92 | 89 |
Particulate matter emissions per ton of steel | Kg/Ton | 1.3 | 1.05 | 0.62 | 89 |
SO₂ emissions per ton of steel | Kg/Ton | 0.53 | 0.52 | 0.35 | 89 |
Tons of steel ammonia nitrogen emissions | G/Ton | 0.001 | 0.002 | 0.0013 | 90 |
Total SO₂ emissions | Ton | 3818 | 4443 | 2948 | 89 |
Total ammonia nitrogen emissions | Ton | 9.5 | 17.42 | 11.68 | 90 |
Total chemical oxygen demand discharge | Ton | 150 | 167 | 155 | 90 |
Total nitrogen oxide emissions | Ton | 5565 | 7282 | 7817 | 89 |
Total particulate matter emissions | Ton | 9628 | 9000 | 5250 | 89 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
CO₂ emission intensity per ton of steel product | Ton/Ton of product | 1.49 | 1.48 | 1.45 | 89 |
CO₂ emissions per ton of steel | Ton/Ton | 1.49 | 1.48 | 1.45 | 89 |
Chemical oxygen demand emissions per ton of steel | G/Ton | 0.02 | 0.019 | 0.02 | 90 |
Total CO₂ emissions | Ton | 10279938.14 | 12588792 | 123347506.86 | 89 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Hazardous waste generation density | Kg/Ton | 18.81 | 16.51 | 16.88 | 89 |
Hazardous waste utilization and disposal volume | Ton | 133843.28 | 140228.47 | 141971.34 | 89 |
Safe disposal rate of hazardous waste | % | 100 | 100 | 100 | 89 |
Total amount of hazardous waste generated | Ton | 133843.28 | 140228.47 | 141841.83 | 89 |
Total wastewater discharge | 10000 tons | 902 | 865 | 767.75 | 90 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Density of harmless waste generation | Kg/Ton | 601.83 | 516.87 | 589 | 89 |
Total amount of non-hazardous waste generated | Ton | 4282323.28 | 4391264.55 | 5018622.48 | 89 |
Total amount of non-recyclable waste generated | 10000 tons | 0.55 | 0.54 | 0.39 | 90 |
Total amount of solid waste generated | 10000 tons | 428.23 | 439.13 | 501.86 | 89 |
Total amount of solid waste utilized | 10000 tons | 427.68 | 438.59 | 501.46 | 89 |
Total recyclable waste generation | 10000 tons | 427.68 | 438.59 | 501.34 | 90 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Hazardous waste standardization management qualification rate | % | 100 | 100 | 100 | 89 |
Industrial water reuse rate | % | 98.34 | 98.32 | 98.1 | 90 |
Solid waste utilization rate | % | 99.87 | 99.88 | 99.92 | 89 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Comprehensive energy consumption | 10000 tons of standard coal (equivalent value) | 404.73 | 468.03 | 529.05 | 89 |
Comprehensive energy consumption per ton of steel | Kgce | 527.68 | 547.68 | 533.1 | 89 |
Renewable energy use | 100 GWh | 25.43 | 28.12 | 39.8 | 89 |
Total coke consumption | 10000 tons | 260.55 | 320.07 | 312.9 | 89 |
Total consumption of washed coal | 10000 tons | 365.96 | 394.57 | 412.95 | 89 |
Total electricity consumption | 100 GWh | 26.15 | 29.6 | 21.4 | 89 |
Total natural gas consumption | 10000 cubic meters | 707.03 | 697.24 | 1435.42 | 89 |
Total raw coal consumption | 10000 tons | 122.71 | 150.55 | 152.37 | 89 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
New water consumption per ton of steel | Cubic meter/Ton | 3.96 | 3.3 | 2.83 | 90 |
Total annual new water consumption | 10000 tons | 3323.56 | 3555.82 | 3523.45 | 90 |
Total drainage volume | 10000 tons | 902 | 865 | 767.75 | 90 |
Total industrial water reuse | 10000 cubic meters | 152345.61 | 155222.34 | 157101.63 | 90 |
Total water saving | 10000 tons | 100 | 160 | 152 | 90 |
Total water withdrawal | 10000 tons | 3323.56 | 3555.82 | 3523.45 | 90 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Duration of environmental protection training | Hour | 75 | 75 | 90 | |
Environmental Management System (ISO14001) Certification coverage rate | % | 100 | 100 | 100 | 90 |
Number of environmental protection training | Session | 15 | 15 | 90 | |
Projects’ environmental impact assessment rate | % | 100 | 88 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Employee ownership of equity incentive as a percentage of total capital | % | 0.5 | 0.51 | 0.51 | 85 |
Employee social insurance coverage | % | 100 | 100 | 100 | 87 |
Growth rate of operating income | % | 4.34 | 62.72 | -8.25 | 85 |
H-share market value | CNY100 million | 4.25 | 6.89 | 4.52 | 85 |
Labor contract signing rate | % | 100 | 100 | 100 | 86 |
Management compensation/Total employee compensation | % | 4.1 | 1.61 | 0.97 | 87 |
No. of employees aged 35 and below | Person | 2886 | 2878 | 2332 | 86 |
No. of employees aged 36 to 40 | Person | 568 | 736 | 1036 | 86 |
No. of employees aged 41 to 50 | Person | 2331 | 2025 | 1643 | 86 |
No. of employees aged 51 to 60 | Person | 821 | 1095 | 1204 | 86 |
No. of employees with household registration in the province | Person | 6040 | 6009 | 5568 | 86 |
No. of employees with household registration outside the province | Person | 597 | 694 | 647 | 86 |
No. of new jobs added in the reporting period | Person | 109 | 239 | 25 | 86 |
No. of paid vacation days per capita per year | Day | 10.62 | 10.96 | 10.78 | 87 |
Proportion of R & D personnel | % | 16.57 | 12.86 | 13.23 | 86 |
Proportion of employees with disabilities | % | 0.61 | 0.59 | 0.69 | 86 |
Proportion of female managers | % | 6.6 | 9.8 | 10.7 | 86 |
The number of days between the notice date and the convening date of the annual general meeting of shareholders | Day | 26 | 34 | 29 | 85 |
Total No. of customers | 216 | 235 | 242 | 86 | |
Total No. of customers in East China | 31 | 54 | 55 | 86 | |
Total No. of customers in North China | 20 | 6 | 8 | 86 | |
Total No. of customers in South China | 7 | 13 | 14 | 86 | |
Total No. of customers in Southwest China | 151 | 148 | 165 | 86 | |
Total No. of employees | Person | 6606 | 6734 | 6215 | 86 |
Total No. of female employees | Person | 1137 | 1154 | 1027 | 86 |
Total No. of full-time employees | Person | 6606 | 6734 | 6215 | 86 |
Total No. of male employees | Person | 5469 | 5580 | 5188 | 86 |
Total social insurance contributions | CNY10000 | 18380.87 | 21867.56 | 27731.27 | 87 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Employee turnover rate | % | 0.73 | 0.94 | 0.93 | 87 |
Operating income | CNY100 million | 244.9 | 398.49 | 365.62 | 85 |
Operating profit ratio (Operating profit/Net operating income) | % | 2.78 | 6.18 | -3.19 | 85 |
Turnover rate of employees above 50 | % | 0.12 | 0.13 | 0.05 | 88 |
Turnover rate of employees aged 30 to 40 | % | 0.15 | 0.28 | 0.2 | 87 |
Turnover rate of employees aged 41 to 50 | % | 0.27 | 0.12 | 0.1 | 87 |
Turnover rate of employees under 30 | % | 0.18 | 0.4 | 0.4 | 87 |
Turnover rate of employees with household registration in the province | % | 0.58 | 0.84 | 0.06 | 88 |
Turnover rate of employees with household registration outside the province | % | 2.18 | 1.73 | 1.82 | 88 |
Turnover rate of female employees | % | 0.62 | 1.04 | 0.27 | 87 |
Turnover rate of male employees | % | 0.75 | 0.91 | 1.07 | 87 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Death rate of workers due to work-related injuries | % | 0.002 | 0.02 | 0.01 | 88 |
Injury rate per thousand people | ‰ | 0.46 | 0.46 | 88 | |
No. of severe injury accidents of employees | 1 | 1 | 88 | ||
No. of work-related deaths of related parties | Person | 2 | 3 | 1 | 88 |
No. of work-related fatal accidents of related parties | 2 | 3 | 1 | 88 |
Lost days due to work injury.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
No. of employees with minor injuries | Person | 1 | 2 | 88 | |
No. of employees with severe injuries | Person | 2 | 1 | 88 | |
No. of working days lost due to work-related injuries | Day | 12000 | 18430 | 6780 | 88 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Employee health examination coverage | % | 100 | 100 | 100 | 87 |
No. of participants in workplace safety training | Person | 99025 | 97586 | 382196 | 88 |
No. of workplace safety training sessions | Session | 5766 | 5319 | 27632 | 88 |
OHSAS18001 certification coverage ratio | % | 100 | 100 | 100 | 88 |
Special operations personnel certification rate | % | 100 | 100 | 100 | 88 |
Total duration of workplace safety training | Hour | 8192 | 7375 | 16532 | 88 |
Workplace safety investment | CNY100 million | 0.24 | 0.15 | 0.64 | 88 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
No. of female employees trained | Person | 1137 | 1154 | 1027 | 87 |
No. of male employees trained | Person | 5469 | 5580 | 5188 | 87 |
No. of management employees trained | Person | 377 | 276 | 271 | 87 |
No. of operation and maintenance employees trained | Person | 5423 | 5497 | 5040 | 87 |
No. of technical business employees trained | Person | 806 | 961 | 904 | 87 |
Proportion of employees trained | % | 100 | 100 | 100 | 87 |
Proportion of female employees trained | % | 100 | 100 | 100 | 87 |
Proportion of male employees trained | % | 100 | 100 | 100 | 87 |
Proportion of management employees trained | % | 100 | 100 | 100 | 87 |
Proportion of operation and maintenance employees trained | % | 100 | 100 | 100 | 87 |
Proportion of technical business employees trained | % | 100 | 100 | 100 | 87 |
R&D Investment | CNY100 million | 8.9 | 12.56 | 13.56 | 85 |
R&D expenditure as a percentage of revenue | % | 3.63 | 3.15 | 3.71 | 85 |
Safety training coverage | % | 100 | 100 | 100 | 88 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Per capita training hours of management employees | Hour | 57 | 111 | 125 | 87 |
Per capita training hours of operation and maintenance employees | Hour | 42 | 81 | 99 | 87 |
Per capita training hours of technical business employees | Hour | 36 | 109 | 104 | 87 |
Total investment in employee training | CNY10000 | 416.8 | 586 | 414.8 | 87 |
Training hours per female employee | Hour | 42.15 | 86.3 | 95.2 | 87 |
Training hours per male employee | Hour | 42.15 | 86.24 | 102 | 87 |
Year-on-year growth rate of R & D expenditure | % | 109.81 | 86 |
Number of suppliers by geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
No. of domestic suppliers | 249 | 254 | 259 | 86 | |
No. of foreign suppliers | 5 | 5 | 3 | 86 | |
No. of registered suppliers | 253 | 259 | 262 | 86 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
No. of suppliers reviewed by a second party during the reporting period | 15 | 14 | 86 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Customer complaint resolved rate | % | 100 | 100 | 100 | 86 |
Customer satisfaction | % | 94.53 | 88.79 | 86.12 | 86 |
No. of customer complaints accepted | 291 | 362 | 622 | 86 |
Description of practices relating to observing and protecting intellectual property rights.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
No. of invention patents filed throughout the year | Piece | 11 | 104 | 270 | 85 |
No. of newly authorized invention patents throughout the year | Piece | 3 | 17 | 86 | |
Total No. of newly authorized patents throughout the year | Piece | 20 | 97 | 222 | 86 |
Total No. of patents filed throughout the year | Piece | 56 | 274 | 392 | 85 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Corruption-related fines, penalties or settlement costs | CNY10000 | 3 | 28.66 | 8.69 | 85 |
No. of employees punished or dismissed for violation of anti-corruption policies | Person | 16 | 24 | 5 | 85 |
Total tax paid | CNY100 million | 6.59 | 2.82 | 5.47 | 85 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
No. of employees attending anti-corruption related training | Person | 330 | 110 | 280 | 85 |
No. of independent directors | Person | 3 | 3 | 3 | 85 |
No. of members of BOD | Person | 9 | 9 | 9 | 85 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
No. of employee volunteers | Person | 232 | 88 | ||
No. of participants in volunteer service activities | Person | 1275 | 88 | ||
Number of people trained in environmental protection | Person | 6734 | 6215 | 90 | |
Total external donations | CNY10000 | 4.75 | 34.24 | 18 | 88 |
Total number of hours of volunteer service activities for the year | Hour | 11000 | 88 | ||
Use of funds for staff and workers education | CNY10000 | 308.41 | 259.77 | 349.32 | 85 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Airborne Particulate Matter (PM) Emissions | Ton | 9628 | 9000 | 5250 |
NOₓ Emissions | Ton | 5565 | 7282 | 7817 |
SOₓ Emissions | Ton | 3818 | 4443 | 2948 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Total GHG Emissions | Ton | 10279938.14 | 12588792 | 123347506.86 |
Total GHG Emissions Intensity (By Product Volume) | Ton/Ton | 1.49 | 1.48 | 1.45 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Disposal Rate of Hazardous Waste | % | 100 | 100 | 100 |
Total Hazardous Waste | Ton | 133843.28 | 140228.47 | 141841.83 |
Total Hazardous Waste Intensity (By Product Weight) | Kg/Ton | 18.81 | 16.51 | 16.88 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Non-Hazardous Waste Disposed | Ton | 5500 | 5400 | 3900 |
Non-Hazardous Waste Recycled | Ton | 4276800 | 4385900 | 5013400 |
Total Non-Hazardous Waste Intensity (By Product Weight) | Kg/Ton | 601.83 | 516.87 | 589 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Comprehensive Energy Consumption Intensity (By Unit Product) | Kgce | 527.68 | 547.68 | 533.1 |
Natural Gas Consumption | 10000 cubic meters | 707.03 | 697.24 | 1435.42 |
Purchased Electricity | 100 GWh | 26.15 | 29.6 | 21.4 |
Renewable Energy Consumption | 100 GWh | 25.43 | 28.12 | 39.8 |
Total Energy Consumption | 10000 tons of standard coal (equivalent value) | 404.73 | 468.03 | 529.05 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Recycled Water Usage | 10000 cubic meters | 152345.61 | 155222.34 | 157101.63 |
Total Wastewater Discharge | 10000 tons | 902 | 865 | 767.75 |
Total Water Withdrawal | 10000 tons | 3323.56 | 3555.82 | 3523.45 |
Water Consumption | 10000 tons | 3323.56 | 3555.82 | 3523.45 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Employees Aged 30-50 | Person | 2899 | 2761 | 2679 |
Number of Employees Aged Above 50 | Person | 821 | 1095 | 1204 |
Number of Female Employees | Person | 1137 | 1154 | 1027 |
Number of Full-time Employees | Person | 6606 | 6734 | 6215 |
Number of Male Employees | Person | 5469 | 5580 | 5188 |
Number of New Employees | Person | 109 | 239 | 25 |
Number of Total Employees | Person | 6606 | 6734 | 6215 |
Percentage of Employees Aged 30-50 | % | 43.87 | 40.99 | 43.12 |
Percentage of Employees Aged Above 50 | % | 12.43 | 16.26 | 19.38 |
Percentage of Female Employees | % | 17.21 | 17.13 | 16.53 |
Percentage of Full-time Employees | % | 100 | 100 | 100 |
Percentage of Male Employees | % | 82.76 | 82.87 | 83.46 |
Percentage of New Employees | % | 1.65 | 3.55 | 0.4 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 0.42 | 0.4 | 0.3 |
Turnover Rate of Employees Aged Above 50 | % | 0.12 | 0.13 | 0.05 |
Turnover Rate of Employees Aged Below 30 | % | 0.18 | 0.4 | 0.4 |
Turnover Rate of Female Employees | % | 0.62 | 1.04 | 0.27 |
Turnover Rate of Male Employees | % | 0.75 | 0.91 | 1.07 |
Turnover Rate of Total Employees | % | 0.73 | 0.94 | 0.93 |
Lost days due to work injury.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Lost Days Due to Work-related Injuries | Day | 12000 | 18430 | 6780 |
Number of Work-related Injuries | Person | 3 | 3 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Health Check Coverage for Employees | % | 100 | 100 | 100 |
Investment in Work Safety | CNY100 million | 0.24 | 0.15 | 0.64 |
Number of People Receiving Training on Work Safety | Person | 99025 | 97586 | 382196 |
Number of Safety knowledge lectures | Session | 5766 | 5319 | 27632 |
Total Hours of Safety Training for Employees | Hour | 8192 | 7375 | 16532 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Percentage of Employees Trained | % | 100 | 100 | 100 |
Percentage of Trained Female Employees | % | 100 | 100 | 100 |
Percentage of Trained Male Employees | % | 100 | 100 | 100 |
Percentage of Trained Operational Employees | % | 100 | 100 | 100 |
Percentage of Trained Senior Management | % | 100 | 100 | 100 |
Percentage of Trained Technical Employees | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Average Training Hours (Female) | Hour | 42.15 | 86.3 | 95.2 |
Average Training Hours (Male) | Hour | 42.15 | 86.24 | 102 |
Average Training Hours (Operational Employees) | Hour | 42 | 81 | 99 |
Average Training Hours (Senior Management) | Hour | 57 | 111 | 125 |
Average Training Hours (Technical Employees) | Hour | 36 | 109 | 104 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Local Suppliers | 249 | 254 | 259 | |
Number of Suppliers in Overseas | 5 | 5 | 3 | |
Number of Total Suppliers | 253 | 259 | 262 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Percentage of Critical Suppliers Covered by CSR Audit | 15 | 14 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Complaint Growth Rate | % | 24.4 | 71.8 | |
Complaints Handling Rate | % | 100 | 100 | 100 |
Satisfaction Rate of Customer Complaint Handling | % | 94.53 | 88.79 | 86.12 |
Total Number of Customer Complaints | 291 | 362 | 622 |
Description of practices relating to observing and protecting intellectual property rights.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Invention Patents | Piece | 3 | 17 | |
Number of New Patent Applications | Piece | 56 | 274 | 392 |
Number of Patents Applied | Piece | 56 | 274 | 392 |
Number of Patents Granted | Piece | 20 | 97 | 222 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of People Participated in Ethical Standards and Anti-corruption Training | Person | 330 | 110 | 280 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Investment in Education Donation | CNY10000 | 308.41 | 259.77 | 349.32 |
Number of Participations in Volunteer Activities | Person | 1275 | ||
Number of Volunteers among Employees | Person | 232 | ||
Total Public Welfare Donations | CNY10000 | 4.75 | 34.24 | 18 |
Total Volunteer Service Hours | Hour | 11000 |