2022 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Diesel (tonne of CO2 equivalent) | tonne of CO2 equivalent | 43.46 | 36 | |
| Direct emissions (Scope 1) (tonne of CO2 equivalent) | tonne of CO2 equivalent | 367.59 | 343.48 | 36 |
| Greenhouse gas emissions intensity (tonne of CO2 equivalent/person) | tonne of CO2 equivalent/person | 0.6 | 0.37 | 36 |
| Greenhouse gas emissions intensity (tonne of CO2 equivalent/sq. m.) | tonne of CO2 equivalent/sq. m. | 0.12 | 0.06 | 36 |
| Indirect emissions (Scope 2) (tonne of CO2 equivalent) | tonne of CO2 equivalent | 974.46 | 416.56 | 36 |
| Petrol (tonne of CO2 equivalent) | tonne of CO2 equivalent | 324.13 | 343.48 | 36 |
| Purchased electricity (tonne of CO2 equivalent) | tonne of CO2 equivalent | 974.46 | 416.56 | 36 |
| Total greenhouse gas emissions (Scope 1 and Scope 2) (tonne of CO2 equivalent) | tonne of CO2 equivalent | 1342.06 | 760.04 | 36 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Hazardous waste (tonne) | tonne | 0.18 | 0.18 | 36 |
| Per capita hazardous waste generation (tonne/person) | tonne/person | 0.00008 | 0.00009 | 36 |
| Waste fluorescent tubes (tonne) | tonne | 0.01 | 0.02 | 36 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste (tonne) | tonne | 48.16 | 40.36 | 36 |
| Per capita non-hazardous waste generation (tonne/person) | tonne/person | 0.02 | 0.02 | 36 |
| Waste toner cartridges (tonne) | tonne | 0.16 | 0.16 | 36 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| All environmental targets had been met | Achieved | 39 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Diesel (MWh) | MWh | 160.38 | 38 | |
| Direct energy consumption (MWh) | MWh | 1426.82 | 1342.02 | 38 |
| Electricity (MWh) | MWh | 1482.59 | 671.09 | 38 |
| Energy consumption intensity (MWh/person) | MWh/person | 1.31 | 0.98 | 38 |
| Energy consumption intensity (MWh/sq. m.) | MWh/sq. m. | 0.25 | 0.17 | 38 |
| Indirect energy consumption (MWh) | MWh | 1482.59 | 671.09 | 38 |
| Petrol (MWh) | MWh | 1266.44 | 1342.02 | 38 |
| Total energy consumption (MWh) | MWh | 2909.41 | 2013.11 | 38 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Per capita water consumption (tonne/person) | tonne/person | 2.71 | 2.04 | 38 |
| Water consumption (tonne) | tonne | 6007.8 | 4196.47 | 38 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Packaging materials (tonne) | tonne | 42.88 | 56.89 | 38 |
| Use of paper for printing (tonne) | tonne | 8.13 | 8.29 | 38 |
| Use of wrapping materials per 10000 mobile handsets sold (tonne/10000 set) | tonne/10000 set | 0.12 | 0.14 | 38 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of employees 30-40 years old (exclusive) | person | 1365 | 1200 | 24 |
| Number of employees 40-50 years old (exclusive) | person | 795 | 550 | 24 |
| Number of employees 50 years old or above | person | 134 | 90 | 24 |
| Number of employees by employment contract | person | 3263 | 2683 | 23 |
| Number of employees by gender (female) | person | 2167 | 1740 | 23 |
| Number of employees by gender (male) | person | 1432 | 1230 | 23 |
| Number of employees by labour dispatch | person | 336 | 287 | 23 |
| Number of employees in Mainland China | person | 3479 | 2854 | 24 |
| Number of employees in middle management | person | 98 | 91 | 24 |
| Number of employees in senior management | person | 42 | 12 | 24 |
| Number of employees overseas | person | 120 | 116 | 24 |
| Number of employees under 30 years old | person | 1305 | 1130 | 24 |
| Number of employees with associate's degree or below | person | 2960 | 2392 | 24 |
| Number of employees with bachelor's degree | person | 586 | 525 | 24 |
| Number of employees with master's degree or above | person | 53 | 51 | 24 |
| Number of grassroots employees | person | 3419 | 2867 | 24 |
| Number of women in senior management | 4 | 25 | ||
| Proportion of women in senior management | % | 31% | 33% | 25 |
| Total number of employees | person | 2970 | 23 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group: 30-40 years old (exclusive) | % | 28% | 12% | 25 |
| Employee turnover rate by age group: 40-50 years old (exclusive) | % | 16% | 12% | 25 |
| Employee turnover rate by age group: 50 years old or above | % | 24% | 39% | 25 |
| Employee turnover rate by age group: Under 30 years old | % | 25% | 14% | 25 |
| Employee turnover rate by geographical region: Mainland China | % | 26% | 18% | 25 |
| Employee turnover rate by geographical region: Overseas | % | 31% | 3% | 25 |
| Employee turnover rate for female | % | 26% | 21% | 24 |
| Employee turnover rate for male | % | 25% | 15% | 24 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained by gender (Female) | % | 87 | 90 | 30 |
| Percentage of employees trained by gender (Male) | % | 75 | 80 | 30 |
| Percentage of employees trained by rank (Grassroots employees) | % | 84 | 85 | 30 |
| Percentage of employees trained by rank (Middle management) | % | 87 | 100 | 30 |
| Percentage of employees trained by rank (Senior management) | % | 64 | 100 | 30 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee by gender (Female) | hour | 46.2 | 45.1 | 30 |
| Average training hours completed per employee by gender (Male) | hour | 39.7 | 39.5 | 30 |
| Average training hours completed per employee by rank (Grassroots employees) | hour | 44.2 | 43.1 | 30 |
| Average training hours completed per employee by rank (Middle management) | hour | 45.8 | 40.3 | 30 |
| Average training hours completed per employee by rank (Senior management) | hour | 33.9 | 30.1 | 30 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Complaint settlement rate at headquarters' 400 call centre | 100% | 18 | |
| Consumer satisfaction at headquarters' 400 call centre | 100% | 18 | |
| Number of after-sales problems resolved | problems | 4938 | 18 |
| Number of calls received by headquarters' 400 call centre from consumers | calls | 12591 | 18 |
| Number of complaints handled by headquarters' 400 call centre | complaints | 120 | 18 |
| Number of online consultations received from consumers | consultations | 85931 | 18 |
| Number of valid complaints received by headquarters' 400 call centre | complaints | 106 | 18 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonne of CO2 equivalent | 367.59 | 343.48 |
| GHG Emissions from Purchased Electricity | tonne of CO2 equivalent | 974.46 | 416.56 |
| Indirect Energy Emissions (Scope 2) | tonne of CO2 equivalent | 974.46 | 416.56 |
| Total GHG Emissions | tonne of CO2 equivalent | 1342.06 | 760.04 |
| Total GHG Emissions Intensity (By Area) | tonne of CO2 equivalent/sq. m. | 0.12 | 0.06 |
| Total GHG Emissions Intensity (By Employee) | tonne of CO2 equivalent/person | 0.6 | 0.37 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Hazardous Waste | tonne | 0.18 | 0.18 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Employee) | tonne/person | 0.02 | 0.02 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 160.38 | |
| Energy Consumption Intensity (By Area) | MWh/sq. m. | 0.25 | 0.17 |
| Energy Consumption Intensity (By Employee) | MWh/person | 1.31 | 0.98 |
| Gasoline Consumption | MWh | 1266.44 | 1342.02 |
| Purchased Electricity | MWh | 1482.59 | 671.09 |
| Total Direct Energy Consumption | MWh | 1426.82 | 1342.02 |
| Total Energy Consumption | MWh | 2909.41 | 2013.11 |
| Total Indirect Energy Consumption | MWh | 1482.59 | 671.09 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption | tonne | 6007.8 | 4196.47 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Packaging Materials Consumed | tonne | 42.88 | 56.89 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | person | 586 | 525 |
| Number of Below Junior College Employees | person | 2960 | 2392 |
| Number of Employees Aged 30-50 | person | 2160 | 1750 |
| Number of Employees Aged Above 50 | person | 134 | 90 |
| Number of Employees Aged Below 30 | person | 1305 | 1130 |
| Number of Employees in Mainland China | person | 3479 | 2854 |
| Number of Employees in Overseas | person | 120 | 116 |
| Number of Female Employees | person | 2167 | 1740 |
| Number of General Employees | person | 3419 | 2867 |
| Number of Male Employees | person | 1432 | 1230 |
| Number of Master's Degree Employees | person | 53 | 51 |
| Number of Middle Management Employees | person | 98 | 91 |
| Number of Senior Management Employees | person | 42 | 12 |
| Number of Senior Management Employees (Female) | person | 4 | |
| Number of Total Employees | person | 3263 | 2970 |
| Percentage of Employees Aged 30-50 | % | 66.1967514557156 | 58.92255892255892 |
| Percentage of Employees Aged Above 50 | % | 4.106650321789764 | 3.0303030303030303 |
| Percentage of Employees Aged Below 30 | % | 39.99387067116151 | 38.04713804713805 |
| Percentage of Employees in Mainland China | % | 106.61967514557156 | 96.0942760942761 |
| Percentage of Employees in Overseas | % | 3.677597303095311 | 3.9057239057239053 |
| Percentage of Female Employees | % | 66.41127796506282 | 58.58585858585859 |
| Percentage of Male Employees | % | 43.885994483604044 | 41.41414141414141 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 22 | 12 |
| Turnover Rate of Employees Aged Above 50 | % | 24 | 39 |
| Turnover Rate of Employees Aged Below 30 | % | 25 | 14 |
| Turnover Rate of Employees in Mainland China | % | 26 | 18 |
| Turnover Rate of Employees in Overseas | % | 31 | 3 |
| Turnover Rate of Female Employees | % | 26 | 21 |
| Turnover Rate of Male Employees | % | 25 | 15 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 87 | 90 |
| Percentage of Trained General Employees | % | 84 | 85 |
| Percentage of Trained Male Employees | % | 75 | 80 |
| Percentage of Trained Middle Management | % | 87 | 100 |
| Percentage of Trained Senior Management | % | 64 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hour | 46.2 | 45.1 |
| Average Training Hours (General Staff) | hour | 44.2 | 43.1 |
| Average Training Hours (Male) | hour | 39.7 | 39.5 |
| Average Training Hours (Middle Management) | hour | 45.8 | 40.3 |
| Average Training Hours (Senior Management) | hour | 33.9 | 30.1 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | complaints | 120 |
| Satisfaction Rate of Customer Complaint Handling | % | 100 |
| Total Number of Customer Complaints | complaints | 106 |