ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Nitrogen oxides (NOx) air emissions (Shanghai headquarters vehicles) | kg | 94.57 | 56 |
| Particulate matter (PM) air emissions (Shanghai headquarters vehicles) | kg | 9.06 | 56 |
| Sulfur oxides (SOx) air emissions (Shanghai headquarters vehicles) | kg | 0.19 | 56 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emissions (Scope 1) | tonnes CO2e | 63.66 | 56 | |
| Greenhouse gas intensity per employee (Scope 1, 2 & 3) | tonnes CO2e/employee | 0.08 | 56 | |
| Greenhouse gas intensity per square meter of floor area (Scope 1, 2 & 3) | tonnes CO2e/m² | 0.01 | 56 | |
| Indirect greenhouse gas emissions (Scope 2) | tonnes CO2e | 170.97 | 56 | |
| Other indirect greenhouse gas emissions (Scope 3) | tonnes CO2e | 79.2 | 56 | |
| Target for total greenhouse gas emissions: maintaining a greenhouse gas density of 0.1 metric tonne carbon dioxide equivalent per employee in the next three years | metric tonne carbon dioxide equivalent per employee | 0.1 | 55 | |
| Total greenhouse gas emissions (Scope 1, 2 & 3) | tonnes CO2e | 313.83 | 56 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Non-hazardous waste | tonnes | 114 | 56 |
| Non-hazardous waste intensity per employee | tonnes/employee | 0.03 | 56 |
| Paper consumption | tonnes | 16.5 | 56 |
| Paper consumption intensity | tonnes/employee | 0.004 | 56 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| non-hazardous waste density target | metric tonne per employee (target for next three years) | 0.03 | 54 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Direct energy consumption | MWh | 297.26 | 56 |
| Electricity consumption | kWh | 407076 | 56 |
| Energy consumption intensity per employee | MWh/employee | 0.18 | 56 |
| Energy consumption intensity per square meter of floor area | MWh/m² | 0.03 | 56 |
| Gasoline consumption | Litre | 13239.16 | 56 |
| Indirect energy consumption | MWh | 407.08 | 56 |
| Natural gas consumption | m³ | 16367 | 56 |
| Total energy consumption | MWh | 704.34 | 56 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 12496.5 | 56 |
| Total water consumption intensity per employee | m³/employee | 3.15 | 56 |
| Total water consumption intensity per square meter of floor area | m³/m² | 0.52 | 56 |
| total water consumption in operations | tonnes | 12496.5 | 54 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| energy efficiency target (energy consumption per employee) | kWh per employee (target for next three years) | 130 | 54 |
| water efficiency target (water consumption per employee) | cubic meters per employee (target for next three years) | 4 | 54 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of Board of Directors members | 11 | 5 | |
| Number of female Directors on Board | 2 | 5 | |
| Number of independent non-executive Directors on Board | 4 | 5 | |
| Total Employees by Type - Full-Time Employees | no. of people | 3969 | 57 |
| Total Employees by Type - Interns | no. of people | 129 | 57 |
| Total Employees by Type - Part-Time Employees | no. of people | 4 | 57 |
| Total Employees by Type - Total Employees | no. of people | 4102 | 57 |
| Total Full-Time Employees (by Age Group) - 30-50 | no. of people | 2503 | 57 |
| Total Full-Time Employees (by Age Group) - Above 50 | no. of people | 10 | 57 |
| Total Full-Time Employees (by Age Group) - Below 30 | no. of people | 1456 | 57 |
| Total Full-Time Employees (by Employee Category) - Junior staff | no. of people | 3896 | 57 |
| Total Full-Time Employees (by Employee Category) - Middle management | no. of people | 62 | 57 |
| Total Full-Time Employees (by Employee Category) - Senior management | no. of people | 11 | 57 |
| Total Full-Time Employees (by Gender) - Female | no. of people | 1560 | 57 |
| Total Full-Time Employees (by Gender) - Male | no. of people | 2409 | 57 |
| Total Full-Time Employees (by Geographical Region) - Employees in Central China | no. of people | 12 | 57 |
| Total Full-Time Employees (by Geographical Region) - Employees in East China | no. of people | 2632 | 57 |
| Total Full-Time Employees (by Geographical Region) - Employees in Hong Kong | no. of people | 248 | 57 |
| Total Full-Time Employees (by Geographical Region) - Employees in North China | no. of people | 257 | 57 |
| Total Full-Time Employees (by Geographical Region) - Employees in Northeast China | no. of people | 231 | 57 |
| Total Full-Time Employees (by Geographical Region) - Employees in South China | no. of people | 555 | 57 |
| Total Full-Time Employees (by Geographical Region) - Employees overseas | no. of people | 34 | 57 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Employee Turnover Rate (Total and by Gender) - Female turnover | % | 17.94 | 57 |
| Employee Turnover Rate (Total and by Gender) - Male turnover | % | 19.24 | 57 |
| Employee Turnover Rate (Total and by Gender) - Total employee turnover | % | 18.73 | 57 |
| Employee Turnover Rate (by Age Group) - 30 and below | % | 19.42 | 57 |
| Employee Turnover Rate (by Age Group) - 30-50 | % | 18.15 | 57 |
| Employee Turnover Rate (by Age Group) - Above 50 | % | 47.37 | 57 |
| Employee Turnover Rate (by Geographical Region) - Employees in Central China | % | 25 | 57 |
| Employee Turnover Rate (by Geographical Region) - Employees in East China | % | 18.36 | 57 |
| Employee Turnover Rate (by Geographical Region) - Employees in Hong Kong | % | 27.06 | 57 |
| Employee Turnover Rate (by Geographical Region) - Employees in North China | % | 20.68 | 57 |
| Employee Turnover Rate (by Geographical Region) - Employees in Northeast China | % | 14.13 | 57 |
| Employee Turnover Rate (by Geographical Region) - Employees in South China | % | 17.16 | 57 |
| Employee Turnover Rate (by Geographical Region) - Employees overseas | % | 17.07 | 57 |
Lost days due to work injury.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | days | 3.5 | 58 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Percentage of Employees Trained (by Employee Category) - Junior staff | % | 98.16 | 58 |
| Percentage of Employees Trained (by Employee Category) - Middle management | % | 1.56 | 58 |
| Percentage of Employees Trained (by Employee Category) - Senior management | % | 0.28 | 58 |
| Percentage of Employees Trained (by Gender) - Female | % | 39 | 58 |
| Percentage of Employees Trained (by Gender) - Male | % | 61 | 58 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Cumulative Average Training Hours Per Employee (by Employee Category) - Junior staff | hours | 12.1 | 58 |
| Cumulative Average Training Hours Per Employee (by Employee Category) - Middle management | hours | 36 | 58 |
| Cumulative Average Training Hours Per Employee (by Employee Category) - Senior management | hours | 110.2 | 58 |
| Cumulative Average Training Hours Per Employee (by Gender) - Female | hours | 130.4 | 58 |
| Cumulative Average Training Hours Per Employee (by Gender) - Male | hours | 112.1 | 58 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of corporate clients worked with | 700 | 5 | ||
| Number of eco-partners around the world | 430 | 5 | ||
| Number of major suppliers (total) | 338 | 26 | ||
| Number of suppliers - Administration | 37 | 26 | ||
| Number of suppliers - Central China | 58 | 26 | ||
| Number of suppliers - East China | 139 | 26 | ||
| Number of suppliers - Human resources | 18 | 26 | ||
| Number of suppliers - IT | 50 | 26 | ||
| Number of suppliers - Insurance business | 173 | 26 | ||
| Number of suppliers - North China | 63 | 26 | ||
| Number of suppliers - Northeast China | 1 | 26 | ||
| Number of suppliers - Professional services | 23 | 26 | ||
| Number of suppliers - Public relations and advertisement | 37 | 26 | ||
| Number of suppliers - South China | 74 | 26 | ||
| Number of suppliers - The South | 3 | 26 | ||
| Proportion of suppliers - Administration | 11% | 26 | ||
| Proportion of suppliers - Human resources | 5% | 26 | ||
| Proportion of suppliers - IT | 15% | 26 | ||
| Proportion of suppliers - Insurance business | 51% | 26 | ||
| Proportion of suppliers - Professional services | 7% | 26 | ||
| Proportion of suppliers - Public relations and advertisement | 11% | 26 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Complaints per 10 thousand insurance policies | complaints per 10 thousand policies | 0.004 | 37 |
| Complaints per RMB 100 million of premiums | complaints per RMB 100 million | 16.93 | 37 |
| Number of customers served | 500000000 | 5 | |
| Number of insurance policies issued | 5180000000 | 5 | |
| Number of self-collected and self-handled complaints | 63600 | 37 | |
| Percentage of claims complaints | percent | 85.87 | 37 |
| Percentage of complaints about epidemic insurance | percent | 65.39 | 37 |
| Percentage of complaints about short-term health insurance | percent | 17.82 | 37 |
| Percentage of complaints in Beijing | percent | 2.94 | 37 |
| Percentage of complaints in Guangdong | percent | 2.07 | 37 |
| Percentage of complaints in Henan | percent | 2.12 | 37 |
| Percentage of complaints in Hubei | percent | 2.35 | 37 |
| Percentage of complaints in Jiangsu | percent | 2.07 | 37 |
| Percentage of complaints in Jilin | percent | 2.07 | 37 |
| Percentage of complaints in Shaanxi | percent | 2.17 | 37 |
| Percentage of complaints in Shanghai | percent | 52.96 | 37 |
| Percentage of complaints in Shenzhen | percent | 2.22 | 37 |
| Percentage of complaints in Zhejiang | percent | 4.04 | 37 |
| Total complaints transferred by regulators | 4007 | 37 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Insured amount per person for volunteers in 'Mother River Day' event in Zitong | million RMB | 1.3 | 45 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of insurances donated for volunteers in 'Mother River Day' event in Zitong | insurances | 50 | 45 |
| Total charitable donations | million RMB | 3.52 | 45 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 9.06 |
| NOₓ Emissions | kg | 94.57 |
| SOₓ Emissions | kg | 0.19 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 63.66 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 170.97 |
| Total GHG Emissions | tonnes CO2e | 313.83 |
| Total GHG Emissions Intensity (By Area) | tonnes CO2e/m² | 0.01 |
| Total GHG Emissions Intensity (By Employee) | tonnes CO2e/employee | 0.08 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2e | 79.2 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.03 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/m² | 0.03 |
| Energy Consumption Intensity (By Employee) | MWh/employee | 0.18 |
| Gasoline Consumption | litres | 13239.16 |
| Natural Gas Consumption | m³ | 16367 |
| Purchased Electricity | kWh | 407076 |
| Total Direct Energy Consumption | MWh | 297.26 |
| Total Energy Consumption | MWh | 704.34 |
| Total Indirect Energy Consumption | MWh | 407.08 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Water Consumption | m³ | 12496.5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 16.5 |
| Packaging Material Intensity (By Employee) | tonnes/employee | 0.004 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Employees Aged 30-50 | no. of people | 2503 |
| Number of Employees Aged Above 50 | no. of people | 10 |
| Number of Employees Aged Below 30 | no. of people | 1456 |
| Number of Employees in Central China | no. of people | 12 |
| Number of Employees in East China | no. of people | 2632 |
| Number of Employees in Hong Kong | no. of people | 248 |
| Number of Employees in Mainland China | no. of people | 4389 |
| Number of Employees in North China | no. of people | 257 |
| Number of Employees in Northeast China | no. of people | 231 |
| Number of Employees in Overseas | no. of people | 34 |
| Number of Employees in South China | no. of people | 555 |
| Number of Female Employees | no. of people | 1560 |
| Number of Full-time Employees | no. of people | 3969 |
| Number of Full-time Employees (Female) | no. of people | 1560 |
| Number of Full-time Employees (Male) | no. of people | 2409 |
| Number of Interns | no. of people | 129 |
| Number of Junior Management Employees | no. of people | 3896 |
| Number of Male Employees | no. of people | 2409 |
| Number of Middle Management Employees | no. of people | 62 |
| Number of Part-time Employees | no. of people | 4 |
| Number of Senior Management Employees | no. of people | 11 |
| Number of Total Employees | no. of people | 4102 |
| Percentage of Employees Aged 30-50 | % | 61 |
| Percentage of Employees Aged Above 50 | % | 0.24 |
| Percentage of Employees Aged Below 30 | % | 35.5 |
| Percentage of Employees in Central China | % | 0.29 |
| Percentage of Employees in East China | % | 64.16 |
| Percentage of Employees in Hong Kong | % | 6.05 |
| Percentage of Employees in Mainland China | % | 106.99 |
| Percentage of Employees in North China | % | 6.27 |
| Percentage of Employees in Northeast China | % | 5.63 |
| Percentage of Employees in Overseas | % | 0.83 |
| Percentage of Employees in South China | % | 13.53 |
| Percentage of Female Employees | % | 38.03 |
| Percentage of Full-time Employees | % | 96.76 |
| Percentage of Interns | % | 3.15 |
| Percentage of Male Employees | % | 58.75 |
| Percentage of Part-time Employees | % | 0.1 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 18.15 |
| Turnover Rate of Employees Aged Above 50 | % | 47.37 |
| Turnover Rate of Employees Aged Below 30 | % | 19.42 |
| Turnover Rate of Employees in Central China | % | 25 |
| Turnover Rate of Employees in East China | % | 18.36 |
| Turnover Rate of Employees in Hong Kong | % | 27.06 |
| Turnover Rate of Employees in North China | % | 20.68 |
| Turnover Rate of Employees in Northeast China | % | 14.13 |
| Turnover Rate of Employees in Overseas | % | 17.07 |
| Turnover Rate of Employees in South China | % | 17.16 |
| Turnover Rate of Female Employees | % | 17.94 |
| Turnover Rate of Male Employees | % | 19.24 |
| Turnover Rate of Total Employees | % | 18.73 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 3.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Trained Female Employees | % | 39 |
| Percentage of Trained General Employees | % | 98.16 |
| Percentage of Trained Male Employees | % | 61 |
| Percentage of Trained Middle Management | % | 1.56 |
| Percentage of Trained Senior Management | % | 0.28 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | hours | 130.4 |
| Average Training Hours (General Staff) | hours | 12.1 |
| Average Training Hours (Male) | hours | 112.1 |
| Average Training Hours (Middle Management) | hours | 36 |
| Average Training Hours (Senior Management) | hours | 110.2 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Central China | 58 | |
| Number of Suppliers in East China | 139 | |
| Number of Suppliers in North China | 63 | |
| Number of Suppliers in Northeast China | 1 | |
| Number of Suppliers in South China | 74 | |
| Number of Total Suppliers | 338 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Complaints Dealt with | 63600 | |
| Total Number of Customer Complaints | 63600 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Public Welfare Donations | million RMB | 3.52 |