2022 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Reducing nitrogen oxides | tons | 900 | 86 |
| Reducing sulfur dioxide emissions | tons | 500 | 86 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Reducing the carbon dioxide equivalent | tons | 295200 | 86 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Bank approved project loan for Taihuan Company waste incineration and comprehensive treatment project | million RMB | 800 | 88 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Intelligent self-help diversion rate | % | 64.07 | 119 | |
| Paper consumption of various promotional materials, card envelopes and single pages | 10000 pieces | 119.57 | 26.2 | 37 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Paper saving of electronic billing | 10000 pieces | 463.78 | 585.1 | 37 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of comprehensive light sub-branches | 110 | 11 | ||
| Saving standard coal | tons | 83400 | 86 | |
| Total fuel consumption of official business vehicles of the Head Office | litter | 23093 | 3590 | 37 |
| Total office power consumption of the Head Office | kWh | 18513850 | 19869508 | 37 |
| Total power consumption of the Data Center | kWh | 12824633 | 10070715 | 37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Reducing water consumption | tons | 444700 | 86 | |
| Total office water consumption of the Head Office | ton | 93672 | 91571 | 38 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average energy utilization efficiency of the Data Center | 2.12 | 1.78 | 37 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Investment amount in 'Dual ESG Framework' green and sustainable development US dollar bonds by Kunming Branch | USD | 59672400 | 89 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|---|
| Average Return on total assets | % | 0.58 | 0.38 | 34 | ||
| Average return on total assets in recent three years (%) | % | 0.67 | 0.58 | 0.38 | 21 | |
| Incidents involving violations of the rights of indigenous peoples | Not applicable | 181 | ||||
| Number of employees aged 31-50 | Person | 8480 | 9153 | 40 | ||
| Number of employees from Chinese Mainland | Person | 11764 | 13222 | 40 | ||
| Number of employees from Hong Kong, China | Person | 62 | 64 | 40 | ||
| Number of employees over 50 years old | Person | 579 | 729 | 40 | ||
| Number of employees under 30 years old | Person | 2767 | 3404 | 40 | ||
| Number of female employees | Person | 6152 | 7080 | 40 | ||
| Number of male employees | Person | 5674 | 6206 | 40 | ||
| Number of minority employees | 人 | 481 | 566 | 42 | ||
| Number of new employees | Person | 1896 | 2106 | 40 | ||
| Number of new union membership cards applied for by Head Office labor union | employees | 489 | 148 | |||
| Number of outbound calls completed by remote banking center | calls | 61300 | 43 | |||
| Number of outbound calls made by remote banking centers | calls | 61300 | 119 | |||
| Number of people insured for exclusive union membership card assistance coverage by Head Office labor union | people | 1553 | 148 | |||
| Placement in co-educational team at 15th Tianjin Municipal Games Dragon Boat Competition | place | 6 | 148 | |||
| Placement in men’s team at 15th Tianjin Municipal Games Dragon Boat Competition | place | 4 | 148 | |||
| Total assets | RMB'0000, million RMB | 158270759.8 | 165945990.2 | 12, 34 | ||
| Total number of branches | branches | 336 | 12 | |||
| Total number of employees | Person | 11826 | 13286 | 40 | ||
| Total officially opened outlets | outlets | 336 | 117 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | % | 4.8 | 5.15 | 40 |
| Operating income | RMB'0000 | 2919436.4 | 2646522 | 34 |
| Turnover rate of employees aged 31-50 | % | 3.29 | 3.47 | 40 |
| Turnover rate of employees over 50 years old | % | 0.07 | 0.1 | 40 |
| Turnover rate of employees under 30 years old | % | 1.44 | 1.58 | 40 |
| Turnover rate of female employees | % | 2.43 | 2.21 | 40 |
| Turnover rate of male employees | % | 2.37 | 2.94 | 40 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of female employees from the labor union of the Head Office with purchased health insurance | employees | 1020 | 146 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of birthday cards issued by Head Office labor union | cards | 2400 | 148 | |
| Number of employees learning online | Person | 12516 | 14221 | 41 |
| Number of employees participating in training | Person | 588485 | 942078 | 41 |
| Number of employees receiving hospitalization, funeral, marriage, childbirth, and retirement sympathy from Head Office labor union | people | 106 | 148 | |
| Number of small fitness equipment pieces purchased for Ocean Plaza employees | pieces | 76 | 148 | |
| Proportion of grassroots employees participating in training | % | 100 | 100 | 41 |
| Proportion of middle-level management participating in training | % | 100 | 100 | 41 |
| Total value of small fitness equipment purchased for Ocean Plaza employees | RMB | 19000 | 148 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average length of training and learning for employees | Hour | 22.44 | 24.89 | 41 |
| Average length of training for front-line employees | Hour | 22 | 23.88 | 41 |
| Average length of training for middle-level management | Hour | 150 | 60 | 41 |
| Number of employee training periods | session | 4044 | 5012 | 41 |
Description of steps taken to eliminate such practices when discovered.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Security personnel trained in human rights policies or procedures | Not applicable | 181 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Accumulated call time by remote banking centers | hours | 232.45 | 119 | |
| Balance of inclusive small and micro loans | billion RMB | 785.731 | 74 | |
| Balance of loans to areas lifted out of poverty | billion RMB | 1.946 | 152 | |
| Balance of loans to corporate small and micro enterprises | billion RMB | 11.837 | 63 | |
| Balance of loans to high-tech manufacturing industry (Changsha Branch, Hunan) | billion RMB | 1.72 | 65 | |
| Balance of loans to manufacturing small and micro enterprises | billion RMB | 2.425 | 63 | |
| Balance of loans to new energy industry chain of Tianjin Branch | RMB | 1228000000 | 61 | |
| Balance of medium- and long-term loans to the manufacturing industry | billion RMB | 32.044 | 63 | |
| Balance of public loans to the manufacturing industry | billion RMB | 866.681 | 63 | |
| Branch’s balance of loans to the manufacturing industry (Changsha Branch, Hunan) | billion RMB | 2.24 | 65 | |
| Budget amount involved in centralized procurement | RMB'0000 | 94721 | 41530 | 36 |
| Credit contract signed with Shandong Minxiang Chemical Technology Co., Ltd. | million RMB | 285 | 63 | |
| Further project loan amount for Taihuan Company project as at end of June | million RMB | 500 | 88 | |
| Increase in number of cards opened through smart PAD off-bank business over last year | % | 127 | 117 | |
| Increase in number of inclusive loan accounts compared to beginning of year | 15559 | 74 | ||
| Increase in user coverage rate | percentage points | 9 | 118 | |
| Interest rate reduction for Bohai Farmer Loan per RMB10000 | RMB | 50 | 81 | |
| Maximum application limit for a single Bohai Farmer Loan (Changchun Branch) | RMB | 150000 | 81 | |
| Number of Bohai Farmer Loans issued in Jilin Province | loans | 2924 | 80 | |
| Number of Bohai Farmer Loans issued to farmers | loans | 6910 | 80 | |
| Number of domestic and overseas branches | 289 | 336 | 35 | |
| Number of domestic self-service banks | 314 | 335 | 35 | |
| Number of overseas suppliers | / | 29 | 5 | 36 |
| Number of provinces, cities and autonomous regions covered by remote banking center outbound calls | provinces, cities and autonomous regions | 31 | 43 | |
| Number of provinces, municipalities and autonomous regions covered by outbound calls | 31 | 119 | ||
| Number of sub-branches | sub-branches | 267 | 117 | |
| Number of suppliers in Chinese Mainland | / | 780 | 581 | 36 |
| Number of tier-1 branches (including 3 direct branches in Suzhou, Qingdao and Ningbo and 1 overseas branch) | branches | 36 | 117 | |
| Number of tier-2 branches | branches | 33 | 117 | |
| Number of tier-one branches (including branches under direct management of the Head Office) | branches | 36 | 12 | |
| Proportion of Bohai Farmer Loans issued in Jilin Province | 42.12% | 80 | ||
| Total investment by Nanning Branch under 'Guangxi Preferential Loan' policy | RMB | 170000000 | 61 | |
| Total number of centralized procurement projects | / | 672 | 358 | 36 |
| Total number of financial technology projects | / | 195 | 595 | 36 |
| Year-on-year increase in balance of loans to high-tech manufacturing industry (Changsha Branch, Hunan) | billion RMB | 0.672 | 65 | |
| Year-on-year increase in balance of loans to the manufacturing industry (Changsha Branch, Hunan) | billion RMB | 0.841 | 65 | |
| balance of agriculture-related loans | RMB billion | 50.571 | 10 | |
| balance of loans to inclusive small and micro enterprises | RMB billion | 66.731 | 10 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average project cycle of centralized procurement | Day | 43 | 57 | 36 |
| Coverage ratio of centralized procurement catalog project performance management | % | 100 | 100 | 36 |
| Coverage ratio of supplier review | % | 100 | 100 | 36 |
| Number of manufacturing enterprises supported with M&A loan products | 4 | 63 | ||
| Number of market players supported by Nanning Branch under 'Guangxi Preferential Loan' policy | 38 | 61 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Negative social impacts in the supply chain and actions taken | Not applicable | 181 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Increase in proportion of loans to high-tech manufacturing industry over previous year (Changsha Branch, Hunan) | percentage points | 1.88 | 65 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2016 | 2022 | Report Pages |
|---|---|---|---|---|
| Total number of outlets | 336 | 11 | ||
| Violations involving product and service information and labeling | Not applicable | 182 | ||
| Violations involving the health and safety impact of products and services | Not applicable | 182 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Annual asset enhancement for mid-to-high-end customers by Wealth and Treasury Manager | billion yuan | 13.8 | 118 | ||
| Average project cycle of financial technology projects | Day | 146 | 95.5 | 36 | |
| Complaint resolution rate | 100% | 124 | |||
| Cumulative credit card online service robot questions | questions | 222218 | 109 | ||
| Cumulative credit card online service robot user visits | visits | 139451 | 109 | ||
| Customer satisfaction rate | % | 85.13 | 124 | ||
| Decrease in average loan execution rate compared to beginning of year | percentage points | 0.27 | 74 | ||
| Number of ATM and CRS devices | devices | 625 | 117 | ||
| Number of ATM system devices transformed | devices | 8583 | 117 | ||
| Number of IT application innovation projects for ATM and CRS channels | projects | 330 | 117 | ||
| Number of VTM devices | devices | 254 | 117 | ||
| Number of cards opened through smart PAD off-bank business | cards | 116800 | 117 | ||
| Number of cards opened via VTM channel | cards | 21000 | 117 | ||
| Number of corporate complaints accepted | 343 | 124 | |||
| Number of credit card self-service channel optimizations | optimizations | 168 | 118 | ||
| Number of customers reached by outbound calls from remote banking centers | customers | 40000 | 119 | ||
| Number of customers reached by remote banking center outbound calls | customers | 40000 | 43 | ||
| Number of individual complaints accepted | 11037 | 124 | |||
| Number of manufacturing corporate bonds underwritten | 19 | 63 | |||
| Number of mobile credit card users | users | 275800 | 118 | ||
| Number of mobile credit card users at beginning of year | users | 217100 | 118 | ||
| Number of off-bank ATM and CRS devices | devices | 10 | 117 | ||
| Number of private banking customers on Wealth and Treasury Manager platform | customers | 2000 | 118 | ||
| Number of registered medium and high-end customers on Wealth and Treasury Manager platform | customers | 60000 | 118 | ||
| Number of self-service devices | Set | 610 | 625 | 35 | |
| Number of self-service wealth management subscriptions via VTM | subscriptions | 65000 | 117 | ||
| Number of suggestions adopted to improve customer experience and service efficiency | suggestions | 49 | 121 | ||
| Number of suggestions collected from customers and employees on consumer finance and credit card products | suggestions | 187 | 121 | ||
| Number of suggestions evaluated after excluding duplicate and invalid suggestions | suggestions | 98 | 121 | ||
| Number of suggestions on product/business processes | suggestions | 83 | 121 | ||
| Number of suggestions related to system transformation and other issues | suggestions | 15 | 121 | ||
| Number of transactions handled through manual mode for credit card cash installment | transactions | 6 | 121 | ||
| Percentage of complaints about credit cards | % | 24.07 | 124 | ||
| Percentage of complaints about loans | % | 34.44 | 124 | ||
| Percentage of complaints about personal financial information | % | 8.6 | 124 | ||
| Percentage of complaints from Guangdong region | % | 5.99 | 124 | ||
| Percentage of complaints from Shaanxi region | % | 3.14 | 124 | ||
| Percentage of complaints from Shandong region | % | 4.04 | 124 | ||
| Percentage of complaints from Shanghai region | % | 3.04 | 124 | ||
| Percentage of complaints from Tianjin region | % | 6.47 | 124 | ||
| Percentage of questions solved by intelligent customer service system | % | 96.7 | 119 | ||
| Proportion of total asset enhancement for all mid-to-high-end customers achieved by Wealth and Treasury Manager | % | 40 | 118 | ||
| Ratio of cards issued via off-bank channel to in-bank channel during epidemic | times | 5.56 | 117 | ||
| Substantiated complaints of violations of customer privacy or loss of customer information | Not applicable | 182 | |||
| Total call time of remote banking center outbound calls | hours | 232.45 | 43 | ||
| Total number of subscriptions | subscriptions | 158000 | 118 | ||
| Total number of subscriptions at beginning of year | subscriptions | 130000 | 118 | ||
| User coverage rate | % | 40.88 | 118 | ||
| User coverage rate at beginning of year | % | 32.2 | 118 | ||
| Year-on-year increase in number of credit card WeChat Bank followers | % | 19.21 | 118 | ||
| Year-on-year increase in number of subscriptions | % | 21.52 | 118 | ||
| Year-on-year increase in number of users | % | 27.01 | 118 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of official documents handled in OA system | documents | 500000 | 92 |
| Previous maximum application limit for a single Bohai Farmer Loan (Changchun Branch) | RMB | 100000 | 81 |
| Version of Mobile App launched | version | 6.0 | 121 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average number of documents handled online per day in OA system | documents/day | 1300 | 92 | ||
| Bank's green loan balance | RMB billion | 27.305 | 10 | ||
| Credit card online service robot question response accuracy | % | 94 | 109 | ||
| Number of newly formulated consumer protection-related systems | systems | 23 | 29 | ||
| Number of persons served by intelligent customer service system | persons | 1095100 | 119 | ||
| Number of revised consumer protection-related systems | systems | 27 | 29 | ||
| Proportion of customers using electronic billing for credit cards | % | 99.3 | 100 | 37 | |
| Self-service wealth management subscriptions via VTM | billion yuan | 10.21 | 117 | ||
| Total number of credit card WeChat Bank followers | users | 430400 | 118 | ||
| Total number of credit card WeChat Bank followers at beginning of year | users | 361000 | 118 | ||
| Violations involving marketing | Not applicable | 182 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|---|
| Capital adequacy ratio | % | 12.35 | 11.5 | 34 | ||
| Political contributions | Not applicable | 181 | ||||
| Provision coverage ratio | % | 135.63 | 150.95 | 34 | ||
| Value of loans provided by Shenzhen Branch for hog procurement | RMB | tens of millions | 80 | |||
| Weighted average return on net assets | % | 8.88 | 5.81 | 34 | ||
| Weighted average return on net assets in recent three years (%) | % | 10.68 | 8.88 | 5.81 | 21 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Increase percentage in balance of loans to new energy industry chain of Tianjin Branch | % | 78.75 | 61 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | 2022 | Report Pages |
|---|---|---|---|---|
| Donation to Sangzi Town, Jizhou District, Tianjin City | million RMB | 3.2 | 11 | |
| Inclusive agriculture-related loans issued | RMB | 260000000 | 81 | |
| Number of employees and children participating in June 1 Children’s Day online drama event | people | 1100 | 148 | |
| Number of farmers provided with inclusive agriculture-related loans | 5000 | 81 | ||
| Number of inclusive loan accounts | 161777 | 74 | ||
| Number of party branches helping neighboring communities through joint construction | party branches | 46 | 154 | |
| Number of party branches participating in 'Theme Party Day' volunteering activity of Xinhueyuan community | party branches | 16 | 154 | |
| Number of party branches participating in joint construction at Chenghouli community | party branches | 23 | 154 | |
| Number of study reports formed by Directly Operated Center inter-bank survey plan | study reports | 6 | 121 | |
| Number of study reports on the credit card journey | study reports | 5 | 121 | |
| Operations with significant actual and potential negative impacts on local communities | Not applicable | 181 | ||
| Percentage increase in balance of inclusive small and micro loans compared to beginning of year | % | 10.51 | 74 | |
| Percentage increase in number of inclusive loan accounts compared to beginning of year | % | 10.64 | 74 | |
| Proportion of loans to high-tech manufacturing industry out of total manufacturing loans (Changsha Branch, Hunan) | % | 76.79 | 65 | |
| Proportion of loans to manufacturing small and micro enterprises | % | 20.49 | 63 | |
| Top 1000 World Banks ranking | rank | 114 | 160 | |
| Total consumption support for rural revitalization | RMB | 1428500 | 152 | |
| Total investment in villages receiving targeted assistance in Jizhou District, Tianjin | RMB | 13212700 | 152 | |
| loans to the clean energy industry | RMB billion | 5.182 | 10 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average loan execution rate | % | 5.71 | 74 | |
| Budget amount involved in financial technology projects | RMB'0000 | 59841 | 61081 | 36 |
| Coupon rate of 'Dual ESG Framework' green and sustainable development US dollar bonds by Kunming Branch | % | 5.3 | 89 | |
| Donations to counterpart voluntary areas in Hedong District, Tianjin City | million RMB | 1.46 | 11 | |
| First batch of special support fund disbursed for four targeted villages in Jizhou District, Tianjin | million RMB | 3.2 | 152 | |
| First green specific asset-backed loan amount issued for Taihuan Company project | million RMB | 681.5 | 88 | |
| Funds from rural revitalization bond allocated for purchase of raw milk from pastures | RMB | 900000000 | 81 | |
| Increase in balance of inclusive small and micro loans compared to beginning of year | billion RMB | 62.49 | 74 | |
| Increase in balance of loans to areas lifted out of poverty over the beginning of the year | % | 24.68 | 152 | |
| Increase in balance of loans to new energy industry chain of Tianjin Branch | RMB | 611000000 | 61 | |
| Increase in balance of medium- and long-term loans to the manufacturing industry compared to beginning of year | % | 40.51 | 63 | |
| Number of branches receiving timely care and condolences during COVID-19 and drought | branches | 11 | 148 | |
| Number of people served outside the bank through community twinning and charity activities | people | 10000 | 154 | |
| Number of volunteers participating in 'Theme Party Day' volunteering activity of Xinhueyuan community | volunteers | 17 | 154 | |
| Number of volunteers participating in Spring Festival volunteering activities | volunteers | 7 | 154 | |
| Number of volunteers participating in joint construction at Chenghouli community | volunteers | 21 | 154 | |
| Special support fund budget for four targeted villages in Jizhou District, Tianjin (approved by Board of Directors) | million RMB | 9.6 | 152 | |
| Total amount of M&A loan products for manufacturing enterprises | billion RMB | 2.05 | 63 | |
| Total social donation to East-West collaboration efforts | million RMB | 1.46 | 153 | |
| Total sympathy money and condolence goods issued by Head Office labor union | RMB | 324000 | 148 | |
| Total underwriting balance of manufacturing corporate bonds | billion RMB | 10.025 | 63 | |
| Total value of Bohai Farmer Loans issued in Jilin Province | RMB | 173000000 | 80 | |
| Total value of Bohai Farmer Loans issued to farmers | RMB | 410000000 | 80 | |
| Total value of special condolence food and materials sent to local branches | RMB | 3000000 | 148 | |
| Urban renewal loan issued by Chengdu Branch to Chengdu Xinjing Urban Construction Investment Group | RMB | 700000000 | 61 | |
| Year-on-year percentage increase in balance of loans to high-tech manufacturing industry (Changsha Branch, Hunan) | % | 64.12 | 65 | |
| Year-on-year percentage increase in balance of loans to the manufacturing industry (Changsha Branch, Hunan) | % | 60.11 | 65 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| NOâ‚“ Emissions | tons | 900 |
| SOâ‚“ Emissions | tons | 500 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| GHG Removals from Newly Planted Trees | tons | 295200 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | % | 64.07 | |
| Non-Hazardous Waste (Domestic Waste) | tons per year | ||
| Paper Waste | pieces | 119570 | 26200 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Purchased Electricity | kWh | 12824633 | 10070715 |
| Total Non-Renewable Fuel Consumption | liter | 23093 | 3590 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption in Office | ton | 93672 | 91571 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | 16.04 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Investment in Ecological Restoration | USD | 59672400 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 8480 | 9153 |
| Number of Employees Aged Above 50 | Person | 579 | 729 |
| Number of Employees Aged Below 30 | Person | 2767 | 3404 |
| Number of Employees in Hong Kong | Person | 62 | 64 |
| Number of Employees in Hong Kong and Mainland China | Person | 11826 | 13286 |
| Number of Employees in Mainland China | Person | 11764 | 13222 |
| Number of Female Employees | Person | 6152 | 7080 |
| Number of Male Employees | Person | 5674 | 6206 |
| Number of New Employees | Person | 1896 | 2106 |
| Number of Total Employees | Person | 11826 | 13286 |
| Percentage of Female Employees | % | 53.29 | 53.29 |
| Percentage of Male Employees | % | 46.71 | 46.71 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 3.29 | 3.47 |
| Turnover Rate of Employees Aged Above 50 | % | 0.07 | 0.1 |
| Turnover Rate of Employees Aged Below 30 | % | 1.44 | 1.58 |
| Turnover Rate of Female Employees | % | 2.43 | 2.21 |
| Turnover Rate of Male Employees | % | 2.37 | 2.94 |
| Turnover Rate of Total Employees | % | 4.8 | 5.15 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (General Staff) | Hour | 22 | 23.88 |
| Average Training Hours (Middle Management) | Hour | 150 | 60 |
| Average Training Hours per Employee | Hour | 22.44 | 24.89 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Suppliers in Mainland China | 780 | 581 | |
| Number of Suppliers in Overseas | 29 | 5 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Total Number of Customer Complaints | 11380 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | million RMB | 12.8 |
| Number of Employees Participating in Volunteer Activities | volunteers | 45 |
| Number of Participations in Volunteer Activities | person-times | 45 |
| Total In-kind Donations | pieces | 150 |
| Total Public Welfare Donations | million RMB | 1.46 |
| Total Social Investment | million RMB | 15.26 |