2022 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Emission of ammonia nitrogen | Ton | 72 | 74 | 91 | 102 |
| Emission of chemical oxygen demand (COD) | Ton | 925 | 989 | 1214 | 102 |
| Emission of industrial wastewater | m³ | 6814800 | 6384200 | 7756422 | 102 |
| Emission of nitrogen oxide | m³ | 35.88 | 37.13 | 34.92 | 102 |
| Emission of sulfur dioxide | Ton | 15.46 | 6.73 | 7.21 | 102 |
| Emission of volatile organic compounds (VOCs) | Ton | — | — | 19.74 | 102 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017-2019 | 2020 | 2020-2022 | 2021 | 2022 | 2023-2025 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| Emission density of greenhouse gas | CO2e/RMB 100 million | 4200.08 | 4237.99 | 3675.35 | 102 | ||||
| Emission of greenhouse gas | CO2e | 1047584 | 1181000 | 1137042 | 102 | ||||
| Emission of greenhouse gas in Scope 1 | CO2e | 348756 | 580318 | 564429 | 102 | ||||
| Emission of greenhouse gas in Scope 2 | CO2e | 698828 | 600682 | 572613 | 102 | ||||
| Reduce greenhouse gas emissions per unit of revenue | reduction | 25% | 40% | 50% | 50% | 76 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017-2019 | 2020 | 2020-2022 | 2021 | 2022 | 2023-2025 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| Emission density of hazardous wastes | Ton/RMB 100 million | 69.95 | 48.28 | 45.9 | 102 | ||||
| Emission of hazardous wastes | Ton | 17446.68 | 13453.61 | 14198.62 | 102 | ||||
| Reduce the discharge of hazardous (dangerous) waste per unit of revenue | reduction | 15% | 20% | 25% | 25% | 76 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017-2019 | 2020 | 2020-2022 | 2021 | 2022 | 2023-2025 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| Decrease the emission of non-hazardous waste (general solid waste) per unit of revenue | reduction | 35% | 55% | 70% | 76 | ||||
| Emission density of non-hazardous wastes | Ton/RMB 100 million | 123.64 | 100.99 | 109.41 | 102 | ||||
| Emission of non-hazardous wastes | Ton | 30837.69 | 28143.87 | 33847.11 | 102 | ||||
| Reduce the emission of non-hazardous waste (general solid waste) per unit of revenue | reduction | 70% | 76 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017-2019 | 2020 | 2020-2022 | 2021 | 2022 | 2023-2025 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| Consumption density of natural gas | m³/RMB 100 million | 246970.01 | 220133.86 | 219232.84 | 101 | ||||
| Consumption of natural gas | m³ | 61599259.6 | 61344704 | 67824064.4 | 101 | ||||
| Diesel consumption | Litre | 214738 | 192629 | 101 | |||||
| Gasoline consumption | Litre | 342149 | 300594 | 101 | |||||
| Power consumption | 10000 kWh | 61112.14 | 71360.43 | 89333.05 | 101 | ||||
| Power consumption density | 10000 kWh/RMB 100 million | 245.02 | 256.08 | 288.76 | 101 | ||||
| Reduce the comprehensive energy consumption per unit of revenue | reduction | 35% | 40% | 47% | 47% | 76 | |||
| Steam consumption density | m³/RMB 100 million | 2440822.18 | 2983078.47 | 3468003.46 | 101 | ||||
| Total steam consumption | m³ | 608789867 | 831294477 | 1072896229 | 101 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017-2019 | 2020 | 2020-2022 | 2021 | 2022 | 2023-2025 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| Proportion of total recycled water in water consumption | % | 18.59 | 0.15 | 19.05 | 101 | ||||
| Reduce the water consumption per unit of revenue | reduction | 15% | 20% | 27% | 27% | 76 | |||
| Total recycled water | m³ | 1555882 | 12283 | 1825322 | 101 | ||||
| Water consumption | m³ | 8370682 | 7796483 | 9581744 | 101 | ||||
| Water consumption density | m³/RMB 100 million | 33560.59 | 27977.48 | 30971.79 | 101 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Consumption density of packaging materials | Ton/RMB 100 million | 172.56 | 161.07 | 150.62 | 101 |
| Total consumption of packaging materials | Ton | 43039 | 44885 | 46596 | 101 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Management ratio (management to staff) | 1:4 | 51 | |||
| Number of employees aged 30-50 | Person | 12419 | 14353 | 13834 | 99 |
| Number of employees from Hong Kong, Macao, Taiwan and overseas | Person | 81 | 99 | ||
| Number of employees from mainland China | Person | 24756 | 99 | ||
| Number of employees in other forms of employment | Person | 176 | 99 | ||
| Number of employees over 50 years old | Person | 393 | 742 | 761 | 99 |
| Number of employees under 30 years old | Person | 8715 | 9651 | 10242 | 99 |
| Number of employees under labor contract system | Person | 23206 | 99 | ||
| Number of employees under labor dispatch system | Person | 1455 | 99 | ||
| Number of employees with College and below education | employees | 14170 | 14159 | 51 | |
| Number of employees with Doctor degree | employees | 191 | 262 | 51 | |
| Number of employees with Postgraduate degree | employees | 1514 | 1600 | 51 | |
| Number of employees with Undergraduate degree | employees | 8871 | 8816 | 51 | |
| Number of employees with master's degree or above | employees | 1862 | 51 | ||
| Number of female employees | Person | 10431 | 12002 | 12075 | 99 |
| Number of junior staff | Person | 23492 | 22701 | 99 | |
| Number of male employees | Person | 11096 | 12744 | 12762 | 99 |
| Number of middle management | Person | 1103 | 1911 | 99 | |
| Number of senior management | Person | 151 | 225 | 99 | |
| Percentage of employees under 30 years old | 41% | 51 | |||
| Percentage of employees with bachelor's degree or above | 42.99% | 51 | |||
| Percentage of employees with master's degree or above | 7.49% | 51 | |||
| Percentage of female employees | 49% | 51 | |||
| Percentage of male employees | 51% | 51 | |||
| Proportion of junior management personnel | 11.13% | 51 | |||
| Proportion of junior staff | 80.27% | 51 | |||
| Proportion of middle management personnel | 7.69% | 51 | |||
| Proportion of senior management personnel | 0.91% | 51 | |||
| Ratio of employees with College and below education | 57.26% | 57.01% | 51 | ||
| Ratio of employees with Doctor degree | 0.77% | 1.05% | 51 | ||
| Ratio of employees with Postgraduate degree | 6.12% | 6.44% | 51 | ||
| Ratio of employees with Undergraduate degree | 35.85% | 35.50% | 51 | ||
| Total number of employees | Person, employees | 21527 | 24746 | 24837 | 51, 99 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Turnover rate of employees | % | 23.27 | 23.81 | 25.8 | 100 |
| Turnover rate of employees aged 30-50 | % | 10.95 | 11.39 | 11.08 | 100 |
| Turnover rate of employees from Hong Kong, Macao, Taiwan and overseas | % | 0.1 | 100 | ||
| Turnover rate of employees from mainland China | % | 25.7 | 100 | ||
| Turnover rate of employees over 50 years old | % | 1.38 | 0.95 | 0.95 | 100 |
| Turnover rate of employees under 30 years old | % | 10.94 | 11.47 | 13.77 | 100 |
| Turnover rate of female employees | % | 11.05 | 11.17 | 11.51 | 100 |
| Turnover rate of male employees | % | 12.22 | 12.64 | 14.29 | 100 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Minor injury rate per million working hours (OHS Management Performance) | 0.33 | 0.29 | 0.22 | 60 | |
| Number of recordable events per million working hours | 12 | 11 | 11 | 100 | |
| Recorded incident rate per million working hours (OHS Management Performance) | 0.36 | 0.32 | 0.22 | 60 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Lost work day per million working hours (OHS Management Performance) | 183 | 156 | 78 | 60 | |
| Number of Lost Work Days due to occupational injury | 246.67 | 221.46 | 116.68 | 100 | |
| Total working hours (OHS Management Performance) | million hours | 32.35 | 34.07 | 35.79 | 60 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Training coverage rate of employees | % | 96.5 | 91 | 100 |
| Training coverage rate of female employees | % | 96 | 88 | 100 |
| Training coverage rate of grass-roots employees | % | 97 | 88 | 100 |
| Training coverage rate of high-level management | % | 78 | 100 | 100 |
| Training coverage rate of male employees | % | 97 | 94 | 100 |
| Training coverage rate of middle-level management | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Training houses received by each female employee | Hour | 95 | 55.1 | 36.04 | 100 |
| Training houses received by each grass-roots employee | Hour | 96 | 59.4 | 34.03 | 100 |
| Training houses received by each high-level management | Hour | 64 | 40.5 | 35.05 | 100 |
| Training houses received by each male employee | Hour | 95 | 62.1 | 31.98 | 100 |
| Training houses received by each middle-level management | Hour | 76 | 44.9 | 32.91 | 100 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers | 1362 | 1483 | 1501 | 103 | |
| Number of suppliers from Anhui province | 52 | 72 | |||
| Number of suppliers from Beijing | 55 | 72 | |||
| Number of suppliers from Chongqing | 13 | 72 | |||
| Number of suppliers from Fujian province | 16 | 72 | |||
| Number of suppliers from Gansu province | 5 | 72 | |||
| Number of suppliers from Guangdong province | 54 | 72 | |||
| Number of suppliers from Guangxi Zhuang Autonomous Region | 30 | 72 | |||
| Number of suppliers from Guizhou province | 4 | 72 | |||
| Number of suppliers from Hainan province | 5 | 72 | |||
| Number of suppliers from Hebei province | 469 | 72 | |||
| Number of suppliers from Hebei province (Hong Kong) | 5 | 72 | |||
| Number of suppliers from Heilongjiang province | 8 | 72 | |||
| Number of suppliers from Henan province | 49 | 72 | |||
| Number of suppliers from Hong Kong, Macao, Taiwan and Overseas | 103 | 106 | 108 | 103 | |
| Number of suppliers from Hong Kong, Macao, Taiwan and overseas | 108 | 72 | |||
| Number of suppliers from Hubei province | 33 | 72 | |||
| Number of suppliers from Hunan province | 7 | 72 | |||
| Number of suppliers from Inner Mongolia Autonomous Region | 42 | 72 | |||
| Number of suppliers from Jiangsu province | 65 | 72 | |||
| Number of suppliers from Jiangxi province | 7 | 72 | |||
| Number of suppliers from Jilin province | 12 | 72 | |||
| Number of suppliers from Liaoning province | 39 | 72 | |||
| Number of suppliers from Macao | 2 | 72 | |||
| Number of suppliers from Mainland China | 1259 | 1377 | 1393 | 72, 103 | |
| Number of suppliers from Malaysia | 1 | 72 | |||
| Number of suppliers from New Zealand | 1 | 72 | |||
| Number of suppliers from Ningxia Hui Autonomous Region | 9 | 72 | |||
| Number of suppliers from Qinghai province | 1 | 72 | |||
| Number of suppliers from Shaanxi province | 15 | 72 | |||
| Number of suppliers from Shandong province | 155 | 72 | |||
| Number of suppliers from Shanghai | 32 | 72 | |||
| Number of suppliers from Shanxi province | 15 | 72 | |||
| Number of suppliers from Sichuan province | 22 | 72 | |||
| Number of suppliers from Singapore | 1 | 72 | |||
| Number of suppliers from South Korea | 1 | 72 | |||
| Number of suppliers from Suzhou | 1 | 72 | |||
| Number of suppliers from Taiwan | 2 | 72 | |||
| Number of suppliers from Tianjin | 31 | 72 | |||
| Number of suppliers from Tibet Autonomous Region | 3 | 72 | |||
| Number of suppliers from United States | 1 | 72 | |||
| Number of suppliers from Xinjiang Uygur Autonomous Region | 3 | 72 | |||
| Number of suppliers from Yunnan province | 2 | 72 | |||
| Number of suppliers from Zhejiang province | 51 | 72 | |||
| Total number of suppliers of SPC | 1501 | 72 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of suppliers receiving audit in environment, ethics, etc. | 433 | 510 | 103 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of suppliers passing the audit in environment, ethics, etc. | 433 | 510 | 103 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Handling rate of product and service complaints | % | 100 | 100 | 99 |
| Number of complaints received about products and services | / | 8 | 10 | 99 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Coverage ratio of training on anti-corruption and anti-bribery | % | 100 | 100 | 98 |
| Number of hours of training on anti-corruption and bribery received by each employee in key position | Hour | 0.8 | 4.5 | 98 |
| Number of hours of training on anti-corruption and bribery received by each management | Hour | 1.2 | 6.5 | 98 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of volunteers | Person | 1676 | 103 | ||
| Total amount of charitable donations | RMB10'000 | 4761 | 4918 | 8499 | 103 |
| Total length of volunteer service | Hour | 2838 | 103 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| NOₓ Emissions | m³ | 35.88 | 37.13 | 34.92 |
| SOₓ Emissions | Ton | 15.46 | 6.73 | 7.21 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | CO2e | 348756 | 580318 | 564429 |
| Indirect Energy Emissions (Scope 2) | CO2e | 698828 | 600682 | 572613 |
| Total GHG Emissions | CO2e | 1047584 | 1181000 | 1137042 |
| Total GHG Emissions Intensity (By Revenue) | CO2e/RMB 100 million | 4200.08 | 4237.99 | 3675.35 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Hazardous Waste | Ton | 17446.68 | 13453.61 | 14198.62 |
| Total Hazardous Waste Intensity (By Revenue) | Ton/RMB 100 million | 69.95 | 48.28 | 45.9 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | Ton | 30837.69 | 28143.87 | 33847.11 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Ton/RMB 100 million | 123.64 | 100.99 | 109.41 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2025 |
|---|---|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | % reduction | 35 | 40 | 40 | 47 |
| Diesel Fuel Consumption | Litre | 214738 | 192629 | ||
| Gasoline Consumption | Litre | 342149 | 300594 | ||
| Natural Gas Consumption | m³ | 61599259.6 | 61344704 | 67824064.4 | |
| Purchased Electricity | kWh | 611121400 | 713604300 | 893330500 | |
| Purchased Electricity Intensity (By Revenue) | 10000 kWh/RMB 100 million | 245.02 | 256.08 | 288.76 | |
| Purchased Steam | m³ | 608789867 | 831294477 | 1072896229 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Recycled Water Percentage | % | 18.59 | 0.15 | 19.05 |
| Recycled Water Usage | m³ | 1555882 | 12283 | 1825322 |
| Water Consumption | m³ | 8370682 | 7796483 | 9581744 |
| Water Consumption Intensity (By Revenue) | m³/RMB 100 million | 33560.59 | 27977.48 | 30971.79 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Packaging Material Intensity (By Revenue) | Ton/RMB 100 million | 172.56 | 161.07 | 150.62 |
| Packaging Materials Consumed | Ton | 43039 | 44885 | 46596 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | employees | 8816 | ||
| Number of Doctoral Degree Employees | employees | 262 | ||
| Number of Employees Aged 30-50 | Person | 12419 | 14353 | 13834 |
| Number of Employees Aged Above 50 | Person | 393 | 742 | 761 |
| Number of Employees Aged Below 30 | Person | 8715 | 9651 | 10242 |
| Number of Employees in Mainland China | Person | 24756 | ||
| Number of Employees in Overseas | Person | 81 | ||
| Number of Female Employees | Person | 10431 | 12002 | 12075 |
| Number of Junior Management Employees | Person | 22701 | ||
| Number of Male Employees | Person | 11096 | 12744 | 12762 |
| Number of Master's Degree Employees | employees | 1862 | ||
| Number of Middle Management Employees | Person | 1911 | ||
| Number of Senior Management Employees | Person | 225 | ||
| Number of Total Employees | Person | 21527 | 24746 | 24837 |
| Percentage of Doctoral Degree Employees | % | 1.05 | ||
| Percentage of Employees Aged Below 30 | % | 41 | ||
| Percentage of Employees with Bachelor's Degree Employees | % | 35.5 | ||
| Percentage of Female Employees | % | 49 | ||
| Percentage of Junior Management Employees | % | 80.27 | ||
| Percentage of Male Employees | % | 51 | ||
| Percentage of Master's Degree Employees | % | 7.49 | ||
| Percentage of Middle Management Employees | % | 7.69 | ||
| Percentage of Senior Management Employees | % | 0.91 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 10.95 | 11.39 | 11.08 |
| Turnover Rate of Employees Aged Above 50 | % | 1.38 | 0.95 | 0.95 |
| Turnover Rate of Employees Aged Below 30 | % | 10.94 | 11.47 | 13.77 |
| Turnover Rate of Employees in Mainland China | % | 25.7 | ||
| Turnover Rate of Female Employees | % | 11.05 | 11.17 | 11.51 |
| Turnover Rate of Male Employees | % | 12.22 | 12.64 | 14.29 |
| Turnover Rate of Total Employees | % | 23.27 | 23.81 | 25.8 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 246.67 | 221.46 | 116.68 |
| Lost Time Injury Frequency Rate (LTIFR/LTIR) | per million hours worked | 183 | 156 | 78 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | 96.5 | 91 |
| Percentage of Trained Female Employees | % | 96 | 88 |
| Percentage of Trained General Employees | % | 97 | 88 |
| Percentage of Trained Male Employees | % | 97 | 94 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 78 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 95 | 55.1 | 36.04 |
| Average Training Hours (General Staff) | Hour | 96 | 59.4 | 34.03 |
| Average Training Hours (Male) | Hour | 95 | 62.1 | 31.98 |
| Average Training Hours (Middle Management) | Hour | 76 | 44.9 | 32.91 |
| Average Training Hours (Senior Management) | Hour | 64 | 40.5 | 35.05 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | 1259 | 1377 | 1393 | |
| Number of Suppliers in New Zealand | 1 | |||
| Number of Suppliers in United States | 1 | |||
| Number of Total Suppliers | 1362 | 1483 | 1501 | |
| Total Number of Suppliers in Korea | 1 | |||
| Total Number of Suppliers in Singapore | 1 | |||
| Total Number of Suppliers in Taiwan | 2 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | suppliers | 433 | 510 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Complaint Growth Rate | % | 25 | |
| Complaints Handling Rate | % | 100 | 100 |
| Number of Products and Service Related Complaints | / | 8 | 10 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Anti-corruption Training Hours for Directors and Management | Hour | 1.2 | 6.5 |
| Average Anti-corruption Training Hours for General Employees | Hour | 0.8 | 4.5 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Registered Volunteers | Person | 1676 | ||
| Total Public Welfare Donations | RMB10'000 | 4761 | 4918 | 8499 |
| Total Volunteer Service Hours | Hour | 2838 |