2022 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides emissions (kg) | kg | 320.35 | 375.15 | 69 |
| Particulate matter emissions (kg) | kg | 30.47 | 30.05 | 69 |
| Sulphur oxides emissions (kg) | kg | 0.59 | 0.46 | 69 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas emissions per unit area under management (tonnes/10000 sq.m.) | tonnes/10000 sq.m. | 20.35 | 17.58 | 69 |
| Indirect emissions (Scope 2) (tonnes) | tonnes | 68077.75 | 61379.08 | 69 |
| Purchased electricity (tonnes) | tonnes | 68077.75 | 61379.08 | 69 |
| Scope of direct emissions (Scope 1) (tonnes) | tonnes | 86.31 | 67.52 | 69 |
| Total GHG emissions (tonnes) | tonnes | 68164.06 | 61446.6 | 69 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total amount of hazardous waste disposal (tonnes) | tonnes | 5.93 | 2.9 | 69 |
| Total hazardous waste disposal per GFA under management (tonnes/10000 sq.m.) | tonnes/10000 sq.m. | 0.0018 | 0.0008 | 69 |
| Waste batteries (tonnes) | tonnes | 0.92 | 0.56 | 69 |
| Waste fluorescent lamp tubes (tonnes) | tonnes | 3.12 | 1.22 | 69 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Domestic waste (tonnes) | tonnes | 377.84 | 395.26 | 69 |
| Total amount of non-hazardous waste disposal (tonnes) | tonnes | 423.49 | 440.27 | 69 |
| Waste ink cartridges (tonnes) | tonnes | 0.2 | 0.13 | 69 |
| Waste toner cartridges (tonnes) | tonnes | 1.69 | 0.99 | 69 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total non-hazardous waste disposal per GFA under management (tonnes/10000 sq.m.) | tonnes/10000 sq.m. | 0.13 | 0.13 | 69 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Diesel (MWh) | MWh | 2.8 | 1.75 | 70 |
| Diesel (tonnes) | tonnes | 0.84 | 0.52 | 69 |
| Direct energy consumption (MWh) | MWh | 375.21 | 293.65 | 70 |
| Energy consumption per GFA under management (MWh/10000 sq.m.) | MWh/10000 sq.m. | 30.43 | 26.14 | 70 |
| Gasoline (MWh) | MWh | 372.41 | 291.89 | 70 |
| Gasoline (ton) | ton | 85.47 | 66.99 | 69 |
| Indirect energy consumption (MWh) | MWh | 101545.92 | 91164.86 | 70 |
| Purchased electricity (MWh) | MWh | 101545.92 | 91164.86 | 70 |
| Total energy consumption (MWh) | MWh | 101921.13 | 91458.51 | 70 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Water consumption (tonnes) | tonnes | 1344166.08 | 1212619.7 | 70 |
| Water consumption per GFA under management (tonnes/10000 sq.m.) | tonnes/10000 sq.m. | 401.28 | 346.61 | 70 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Office paper (tonnes) | tonnes | 45.65 | 45.01 | 69 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of employees | 4382 | 4584 | 58 | |
| Number of employees aged 30 or below | 827 | 700 | 58 | |
| Number of employees aged 31–50 | 2620 | 2724 | 58 | |
| Number of employees aged 50 or above | 935 | 1160 | 58 | |
| Number of employees in Central China | 59 | 34 | 58 | |
| Number of employees in Eastern China | 265 | 726 | 58 | |
| Number of employees in Northeastern China | 27 | 24 | 58 | |
| Number of employees in Northern China | 3041 | 2728 | 58 | |
| Number of employees in Southern China | 387 | 396 | 58 | |
| Number of employees in Southwestern China | 603 | 676 | 58 | |
| Number of female employees | 1520 | 1612 | 58 | |
| Number of full-time employees | 4188 | 4572 | 58 | |
| Number of male employees | 2862 | 2972 | 58 | |
| Number of part-time employees | 194 | 12 | 58 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employee Turnover Rate | 29.23% | 21.31% | 58 | |
| Employee Turnover Rate (Central China) | 50.85% | 52.70% | 58 | |
| Employee Turnover Rate (Eastern China) | 51.32% | 17.23% | 58 | |
| Employee Turnover Rate (Northeastern China) | 3.70% | 7.69% | 58 | |
| Employee Turnover Rate (Northern China) | 21.90% | 20.13% | 58 | |
| Employee Turnover Rate (Southern China) | 48.06% | 35.00% | 58 | |
| Employee Turnover Rate (Southwestern China) | 43.45% | 20.99% | 58 | |
| Employee Turnover Rate (aged 30 or below) | 61.55% | 34.08% | 58 | |
| Employee Turnover Rate (aged 31–50) | 23.36% | 17.48% | 58 | |
| Employee Turnover Rate (aged 50 or above) | 17.11% | 19.43% | 58 | |
| Employee Turnover Rate (female) | 37.43% | 25.84% | 58 | |
| Employee Turnover Rate (full-time) | 28.46% | 21.38% | 58 | |
| Employee Turnover Rate (male) | 24.88% | 18.58% | 58 | |
| Employee Turnover Rate (part-time) | 45.88% | 3.85% | 58 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| 2022 'golden butlers, harmony butlers' training - Number of trainees | 885 | 50 | ||
| 2022 'golden butlers, harmony butlers' training - Pass rate | 98% | 50 | ||
| 2022 'golden crafters' training - Number of trainees | 1320 | 50 | ||
| 2022 'golden crafters' training - Pass rate | 100% | 50 | ||
| Continuing education and training of previously-trained 'golden butlers, harmony butlers' - Number of trainees | 605 | 50 | ||
| Continuing education and training of previously-trained 'golden butlers, harmony butlers' - Pass rate | 100% | 50 | ||
| Continuing education and training of previously-trained internal trainer - Number of trainees | 114 | 50 | ||
| Continuing education and training of previously-trained internal trainer - Pass rate | 100% | 50 | ||
| Exhibition of regional professional courses - Number of trainees | 3640 | 50 | ||
| Exhibition of regional professional courses - Pass rate | 100% | 50 | ||
| Internal trainer certification training - Number of trainees | 10 | 50 | ||
| Internal trainer certification training - Pass rate | 100% | 50 | ||
| New employee training - Number of trainees | 119 | 50 | ||
| New employee training - Pass rate | 100% | 50 | ||
| Percentage of female employees trained | % | 100 | 100 | 50 |
| Percentage of general employees trained | % | 100 | 100 | 50 |
| Percentage of male employees trained | % | 100 | 100 | 50 |
| Percentage of middle management trained | % | 100 | 100 | 50 |
| Percentage of senior management trained | % | 100 | 100 | 50 |
| Training for reserve talents - Number of trainees | 10304 | 50 | ||
| Training for reserve talents - Pass rate | 98% | 50 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours of employees | hours/person | 61 | 63 | 50 |
| Average training hours of female employees | hours/person | 59 | 62 | 50 |
| Average training hours of general employees | hours/person | 61 | 71 | 50 |
| Average training hours of male employees | hours/person | 62 | 64 | 50 |
| Average training hours of middle management | hours/person | 61 | 62 | 50 |
| Average training hours of senior management | hours/person | 58 | 57 | 50 |
| Customized training series for projects in Beijing - Number of trainees | 112 | 50 | ||
| Customized training series for projects in Beijing - Pass rate | 100% | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Complaint handling rate | % | 100 | 18 |
| Complaint rate | % | <0.45 | 18 |
| Complaint resolution rate | % | 97 | 18 |
| Complaint satisfaction rate | % | 93 | 18 |
| Number of complaints received | 217 | 18 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 30.47 | 30.05 |
| NOâ‚“ Emissions | kg | 320.35 | 375.15 |
| SOâ‚“ Emissions | kg | 0.59 | 0.46 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 86.31 | 67.52 |
| GHG Emissions from Purchased Electricity | tonnes | 68077.75 | 61379.08 |
| Indirect Energy Emissions (Scope 2) | tonnes | 68077.75 | 61379.08 |
| Total GHG Emissions | tonnes | 68164.06 | 61446.6 |
| Total GHG Emissions Intensity (By Area) | tonnes/10000 sq.m. | 20.35 | 17.58 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Hazardous Waste (Used Batteries) | tonnes | 0.92 | 0.56 |
| Total Hazardous Waste | tonnes | 5.93 | 2.9 |
| Total Hazardous Waste Intensity (By Area) | tonnes/10000 sq.m. | 0.0018 | 0.0008 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tonnes | 377.84 | 395.26 |
| Non-Hazardous Waste Disposed | tonnes | 423.49 | 440.27 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| SOx Emissions Reduction Percentage Compared to Last Year | % |
| Scope 2 Emissions Reduction Percentage Compared to Last Year | % |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 2.8 | 1.75 |
| Energy Consumption Intensity (By Area) | MWh/10000 sq.m. | 30.43 | 26.14 |
| Gasoline Consumption | MWh | 372.41 | 291.89 |
| Purchased Electricity | MWh | 101545.92 | 91164.86 |
| Total Direct Energy Consumption | MWh | 375.21 | 293.65 |
| Total Energy Consumption | MWh | 101921.13 | 91458.51 |
| Total Indirect Energy Consumption | MWh | 101545.92 | 91164.86 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption | tonnes | 1344166.08 | 1212619.7 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 45.65 | 45.01 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 2620 | 2724 | |
| Number of Employees Aged Above 50 | 935 | 1160 | |
| Number of Employees Aged Below 30 | 827 | 700 | |
| Number of Employees in Central China | 59 | 34 | |
| Number of Employees in East China | 265 | 726 | |
| Number of Employees in North China | 3041 | 2728 | |
| Number of Employees in Northeast China | 27 | 24 | |
| Number of Employees in South China | 387 | 396 | |
| Number of Employees in Southwest China | 603 | 676 | |
| Number of Female Employees | 1520 | 1612 | |
| Number of Full-time Employees | 4188 | 4572 | |
| Number of Male Employees | 2862 | 2972 | |
| Number of Part-time Employees | 194 | 12 | |
| Number of Total Employees | 4382 | 4584 | |
| Percentage of Employees Aged 30-50 | % | 59.81 | 59.45 |
| Percentage of Employees Aged Above 50 | % | 21.34 | 25.31 |
| Percentage of Employees Aged Below 30 | % | 18.88 | 15.27 |
| Percentage of Employees in Central China | % | 1.35 | 0.74 |
| Percentage of Employees in East China | % | 6.05 | 15.85 |
| Percentage of Employees in North China | % | 69.39 | 59.54 |
| Percentage of Employees in Northeast China | % | 0.62 | 0.52 |
| Percentage of Employees in South China | % | 8.83 | 8.64 |
| Percentage of Employees in Southwest China | % | 13.76 | 14.75 |
| Percentage of Female Employees | % | 34.67 | 35.17 |
| Percentage of Full-time Employees | % | 95.56 | 99.74 |
| Percentage of Male Employees | % | 65.33 | 64.83 |
| Percentage of Part-time Employees | % | 4.43 | 0.26 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 23.36 | 17.48 |
| Turnover Rate of Employees Aged Above 50 | % | 17.11 | 19.43 |
| Turnover Rate of Employees Aged Below 30 | % | 61.55 | 34.08 |
| Turnover Rate of Employees in Central China | % | 50.85 | 52.7 |
| Turnover Rate of Employees in East China | % | 51.32 | 17.23 |
| Turnover Rate of Employees in North China | % | 21.9 | 20.13 |
| Turnover Rate of Employees in Northeast China | % | 3.7 | 7.69 |
| Turnover Rate of Employees in South China | % | 48.06 | 35 |
| Turnover Rate of Employees in Southwest China | % | 43.45 | 20.99 |
| Turnover Rate of Female Employees | % | 37.43 | 25.84 |
| Turnover Rate of Full-time Employees | % | 28.46 | 21.38 |
| Turnover Rate of Male Employees | % | 24.88 | 18.58 |
| Turnover Rate of Part-time Employees | % | 45.88 | 3.85 |
| Turnover Rate of Total Employees | % | 29.23 | 21.31 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of New Employees Trained | % | 100 | |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours/person | 59 | 62 |
| Average Training Hours (General Employees) | hours/person | 61 | 71 |
| Average Training Hours (Male) | hours/person | 62 | 64 |
| Average Training Hours (Middle Management) | hours/person | 61 | 62 |
| Average Training Hours (Senior Management) | hours/person | 58 | 57 |
| Average Training Hours per Employee | hours/person | 61 | 63 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 93 |
| Total Number of Customer Complaints | 217 |