2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emission (Scope 1 & Scope 2) | Tonnes of CO2e | 9462 | 6690 | 6583 | 132 |
| Greenhouse gas emission density - Beijing | Tons of carbon dioxide equivalent/m² | 0.036 | 0.02 | 0.02 | 117 |
| Greenhouse gas emission density - Shanghai | Tons of carbon dioxide equivalent/m² | 0.029 | 0.02 | 0.02 | 117 |
| Greenhouse gas emission density - Shenzhen | Tons of carbon dioxide equivalent/m² | 0.14 | 0.1 | 0.08 | 117 |
| Greenhouse gas emission intensity (per million business volume) | Tonnes of CO2e /million operating revenue | 2.82 | 1.6 | 1.35 | 132 |
| Greenhouse gas emissions - Beijing | Tons of carbon dioxide equivalent | 690 | 336 | 370 | 117 |
| Greenhouse gas emissions - Shanghai | Tons of carbon dioxide equivalent | 207 | 154 | 124 | 117 |
| Greenhouse gas emissions - Shenzhen | Tons of carbon dioxide equivalent | 8565 | 6179 | 5117 | 117 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| ISO 14001:2015 Environmental Management System certification | certified | 29 | |
| Kingdee Cloud Building China Green Building Three Star Certification status | Planned to be awarded | 119 | |
| Kingdee Cloud Building LEED certification level | Platinum (initially certified) | 119 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee work hour reporting rate | percent | 99 | 97 | ||
| Number of employees granted patent awards | 710 | 100 | |||
| Number of employees surveyed for work content and position matching, contribution and rank matching | employees | 11512 | 88 | ||
| Number of face-to-face communication forums organized | forums | 3 | 107 | ||
| Number of face-to-face communication forums with senior management and employees | 3 | 10 | |||
| Number of female employees | Person | 3594 | 4009 | 4247 | 134 |
| Number of fresh graduates participating in Group's interviews | persons | 20000 | 84 | ||
| Number of high-potential members added to the Company's talent pool | employees | 2150 | 88 | ||
| Number of male employees | Person | 7069 | 7579 | 7789 | 134 |
| Peak number of active visitors at online job fairs | persons | 1000 | 84 | ||
| Proportion of female directors | % | 28.6 | 16 | ||
| Total number of employees | Person, employees | 10663 | 11588 | 12036 | 6, 134 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| ISO 45001 (Occupational Health and Safety Management System) certification | certification | 1 | 103 |
| ISO 45001:2018 Occupational Health Management System certification | certified | 29 | |
| Number of park-wide fire drills organized to raise employees' awareness of fire prevention | fire drills | 2 | 103 |
| Reporting rate for the work hour management system | percent | 99 | 98 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Completion rate of online KPI management for all employees (new performance management system) | percent | 100 | 98 |
| Completion rate of two independent contribution scans for all employees in China region | completion rate | 100% | 96 |
| Completion rate of two independent contribution scans of all employees | percent | 100 | 98 |
| Number of culture training sessions for new employees and cadres | sessions | 19 | 7 |
| Number of developers and architect engineers who passed security coding specification exam | people | 1460 | 46 |
| Number of employees who attained career development and promotions through career paths | employees | 3000 | 88 |
| Number of face-to-face professional courses organized | courses | 8 | 91 |
| Number of learning sessions for cadres on business philosophy | sessions | 9 | 7 |
| Number of learning sessions for cadres on user experience improvement | sessions | 2 | 7 |
| Number of managers participating in leadership program | people | 986 | 89 |
| Number of non-managers participating in leadership program | people | 296 | 89 |
| Number of offline training attendees | persons | 310 | 72 |
| Number of offline training sessions | sessions | 4 | 72 |
| Number of online training sessions | sessions | 35 | 72 |
| Number of online training trainees | trainees | 1000 | 72 |
| Number of outstanding trainees recommended for comprehensive evaluation by mentor panel in Aspiring Class | trainees | 12 | 94 |
| Number of participants in business philosophy learning sessions | people | 1500 | 7 |
| Number of participants in culture training sessions for new employees and cadres | people | 2500 | 7 |
| Number of participants in leadership program | people | 1282 | 89 |
| Number of people receiving various departmental-level awards | people | 2000 | 7 |
| Number of persons provided with learning services | persons | 53000 | 63 |
| Number of professional online courses organized | courses | 26 | 91 |
| Number of trainees evaluated in Aspiring Class comprehensive evaluation | trainees | 48 | 94 |
| Number of training sessions arranged | sessions | 18 | 91 |
| Patent training sessions conducted for R&D staff of Kingdee Cloud Galaxy product department | session | 1 | 52 |
| Percentage of R&D workforce involved in Company's strategic business (platform + HR & Finance & Tax) | % | 71 | 88 |
| Quarterly KPI+OKR evaluations at CEO's office meetings | evaluations | 4 | 98 |
| Satisfaction degree of leadership program | 4.88 | 89 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average duration of IP training sessions | hour | 1 | 51 |
| Number of college students receiving digital skills training | students | 30000 | 63 |
| Performance management system targets achieved | Achieved | 98 | |
| Total patent award grant amount for employees | RMB | 6280000 | 100 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of national standards for the Industrial Internet participated in establishment | standards | 6 | 34 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Customer satisfaction survey result | % | 85 | 72 | ||
| Customer service closure rate actual rate | % | 97 | 72 | ||
| Customer service closure rate target | % | 90 | 72 | ||
| Number of complaints received via Complaint E-mail | 5 | 6 | 8 | 77 | |
| Number of complaints received via Complaint Hotlines | 587 | 541 | 311 | 77 | |
| Number of complaints received via Consumer Complaints Platform | 1 | 77 | |||
| Number of complaints received via Official Letter | 4 | 3 | 2 | 77 | |
| Number of complaints received via Online Customer Service | 6 | 77 | |||
| Number of complaints received via Xu Shaochun’s Personal WeChat Public Account | 194 | 133 | 65 | 77 | |
| Number of effective suggestions on management, products or basic employee services received in Xinsheng Community | 500+ | 10 | |||
| Number of effective suggestions received by Xinsheng Community | suggestions | 500+ | 107 | ||
| Number of electronic accounting vouchers collected via Kingdee Invoice Cloud public cloud services | vouchers | 204078441 | 125 | ||
| Number of electronic accounting vouchers handled via Kingdee Invoice Cloud public cloud services | vouchers | 166965017 | 125 | ||
| Number of electronic invoices issued via Kingdee Invoice Cloud public cloud services | invoices | 91892609 | 125 | ||
| Number of pieces of opinions output during company-wide discussion on Kingdee Philosophy 4.0 | pieces | 5000 | 17 | ||
| Professional services business revenue with Kingdee and iSoftStone | RMB | 300000000 | 59 | ||
| Total number of complaints received | 790 | 683 | 393 | 77 | |
| Work order satisfaction actual figure | % | 97.5 | 72 | ||
| Work order satisfaction target | % | 95 | 72 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| China ccTLD and gTLD certificates awarded for domain name | 2 | 50 | |
| China patent awards | 5 | 50 | |
| Compensation amount awarded to the company in concluded IP litigation cases | RMB | 15800000 | 53 |
| Compensation amount awarded to the company in first instance IP litigation cases | RMB | 2862000 | 53 |
| Intellectual property honorary awards by government agencies | 19 | 50 | |
| National level intellectual property honorary awards | 10 | 50 | |
| Number of IP litigation cases adjudicated in the first instance | cases | 6 | 53 |
| Number of IP litigation cases brought by the company | cases | 12 | 53 |
| Number of IP litigation cases brought by the company that were concluded | cases | 7 | 53 |
| Number of IP training sessions conducted | sessions | 28 | 51 |
| Number of employees covered by IP training sessions | employees | 500 | 51 |
| Number of employees receiving patent awards | 710 | 50 | |
| Number of enterprises using Kingdee Invoice Cloud public cloud services | enterprises | 52738 | 125 |
| Number of patent applications approved | 112 | 50 | |
| Number of patent applications filed | 278 | 50 | |
| Number of people from three branches participated in IP protection training | people | 1000 | 51 |
| Shenzhen patent awards | 3 | 50 | |
| Shenzhen patent market awards | 3 | 50 | |
| Total amount granted to employees for patent awards | RMB | 628000 | 50 |
| Trademark training sessions conducted for s-HR Cloud product department of Kingdee China | session | 1 | 52 |
| Year-on-year increase in patent applications | % | 42 | 50 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of non-conformities identified in ISO 9001 QMS audit (October 2022) | non-conformity | 1 | 75 | |
| Number of persons provided with certification services | persons | 7000 | 63 | |
| Number of products certified to national-level information system classified protection test programs | products | 19 | 47 | |
| Service response timeliness actual figure | % | 99.6 | 72 | |
| Service response timeliness target | % | 95 | 72 | |
| Time to complete initial development and launch of Cosmic product by Shenzhen Unbounded | months | 4 | 59 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Certification to ISO/IEC 27018:2019 (Personal Identifiable Information (PII) Security Management System) | certified | 30 | |
| ISO/IEC 27017:2015 Information Security Management System for Cloud Services certification | certified | 29 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of employees investigated and punished for serious violations at headquarters and branches and subsidiaries | employees | 73 | 20 |
| Number of partners investigated and punished for serious violations | partners | 6 | 20 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Duration of management summary of fraud cases for audit year | hour | 1 | 20 |
| Number of cases in company-wide discussion on Kingdee Philosophy 4.0 | cases | 500 | 17 |
| Number of special audits on outsourcing, procurement, entertainment expenses and significant expenses | audits | 4 | 17 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of anti-corruption training sessions for branches | sessions | 13 | 20 |
| Number of people covered by anti-corruption training sessions | people | 1700 | 20 |
| Percentage of employees covered by compulsory anti-corruption training courses | 100% | 20 | |
| Total duration of anti-corruption training sessions | hours | 13 | 20 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Audience of Kingdee Customer Success Lecture | people | 36000 | 72 |
| Health K Plan event period | April to November | 105 | |
| Number of Health K Plan events organized for employees | events | 2 | 105 |
| Number of Kingdee Customer Success Lecture episodes | episodes | 18 | 72 |
| Number of awards for excellence granted | awards | 400 | 7 |
| Number of customer application cases selected as '2022 Industrial Internet Innovation Pilot Application Cases' by the State Ministry of Industry and Information Technology | cases | 3 | 34 |
| Number of online job fairs in the form of livestreaming | events | 10 | 84 |
| Number of participants in sports activities | participants | 18000 | 7 |
| Number of sports associations | associations | 14 | 7 |
| Total mileage of sports activities | kilometers | 108000 | 7 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Duration of epidemic prevention supply efforts at Shenzhen Software Park | hours | 36 | 105 |
| Number of employees participating in company-wide discussion on Kingdee Philosophy 4.0 | employees | 10000 | 17 |
| Number of posts received by Xinsheng Community | posts | 9200 | 107 |
| Number of suggestions and opinions received in Xinsheng Community | 9200 | 10 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total GHG Emissions | Tonnes of CO2e | 9462 | 6690 | 6583 |
| Total GHG Emissions Intensity (By Area) | Tonnes of CO2e/m² | 0.14 | 0.1 | 0.08 |
| Total GHG Emissions Intensity (By Revenue) | Tonnes of CO2e/million operating revenue | 2.82 | 1.6 | 1.35 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Hazardous Waste (Electronic and IT Equipment) | Pcs |
| Hazardous Waste (Office) | Pcs |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Paper Waste | kg |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Diesel Fuel Consumption | Litre |
| Gasoline Consumption | Litre |
| Grid Electricity Consumption | kWh |
| Purchased Electricity | kWh |
| Total Electricity Consumption Intensity (By Area) | kWh/m² |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Water Consumption | m³ |
| Water Consumption Intensity (By Revenue) | m³/m² |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % |
| Energy Consumption Reduction Percentage Compared to Last Year | % |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Female Employees | Person | 3594 | 4009 | 4247 |
| Number of Male Employees | Person | 7069 | 7579 | 7789 |
| Number of Total Employees | Person | 10663 | 11588 | 12036 |
| Percentage of Female Employees | % | 33.67 | 34.59 | 35.28 |
| Percentage of Male Employees | % | 66.33 | 65.41 | 64.72 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Bachelor's Degree Employees | Person |
| Turnover Rate of Below Junior College Employees | Person |
| Turnover Rate of Employees Aged 30-50 | Person |
| Turnover Rate of Employees Aged Above 50 | Person |
| Turnover Rate of Employees Aged Below 30 | Person |
| Turnover Rate of Employees in Hong Kong | Person |
| Turnover Rate of Employees in Mainland China | Person |
| Turnover Rate of Female Employees | Person |
| Turnover Rate of Male Employees | Person |
| Turnover Rate of Master's Degree Employees | Person |
| Turnover Rate of Total Employees | Person |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | Day |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Production Safety Emergency Drills | fire drills | 2 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Employees Trained | percent | 100 |
| Percentage of Trained Mainland China Employees | percent | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | Hour/person | |
| Average Training Hours (General Staff) | Hour/person | |
| Average Training Hours (Male) | Hour/person | |
| Average Training Hours (Senior Management) | Hour/person | |
| Average Training Hours per Employee | Hour/person | |
| Total Training Hours | Hours | 138309 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Mainland China | Entity |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Number of Recalled Products for Safety and Health Reasons | Case |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -13.54 | -42.45 | |
| Complaints Handling Rate | % | 97 | ||
| Satisfaction Rate of Customer Complaint Handling | % | 85 | ||
| Total Number of Customer Complaints | Case | 790 | 683 | 393 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Accumulative Number of Patent Applications | Pcs | |
| Accumulative Number of Patents Granted | Pcs | |
| Intellectual Property Disputes | cases | 6 |
| Number of Patents Applied | Pcs | 278 |
| Number of Patents Granted | Pcs | 112 |
| Total Training Sessions on Intellectual Property Protection | sessions | 28 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Quality Accidents Identified | non-conformity | 1 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Number of Anti-corruption Training Session | sessions | 13 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | people | 1700 |
| Total Hours of Anti-corruption Training | hours | 13 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | employees | 10000 |