2022 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Carbon emission density | kg CO₂e/m² | 49.6 | 81 |
| Carbon emissions (scope 1 and 2) | Tonnes | 8191 | 81 |
| Carbon emissions reduced during Earth Hour | t | 5.24 | 23 |
| Direct emissions of carbon dioxide equivalent (Scope 1) | tCO2e | 664.21 | 90 |
| GHG emission density | kg CO2e/m² | 49.6 | 90 |
| Indirect emissions of carbon dioxide equivalent (Scope 2) | tCO2e | 7526.79 | 90 |
| Total GHG emissions | tCO2e | 8191 | 90 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Hazardous waste density | kg/m² | 0.011 | 90 |
| Office - Total hazardous waste generated | tonnes | 1.76 | 90 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Non-hazardous waste density | tonnes/m² | 0.0068 | 90 |
| Number of cities with cumulative waste classification by Vanke Service | cities | 58 | 78 |
| Number of new residential communities with waste classification conducted by Vanke Service | residential communities | 625 | 78 |
| Office - kitchen waste | tonnes | 102.95 | 90 |
| Office - other waste | tonnes | 989.16 | 90 |
| Office - recyclable waste | tonnes | 34.04 | 90 |
| Reduction in use of A4 paper through electronic accounting filing system | million sheets | 49.42 | 78 |
| Sheets of A4 paper required for documents filed | sheets | 53720000 | 88 |
| Sheets of A4 paper saved by system electronization | sheets | 49420000 | 88 |
| Total non-hazardous waste | tonnes | 1126.14 | 90 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Annual kitchen waste treatment capacity at Resourceful Treatment Center of Kitchen Waste in Hengqin (Urban Space) | tonnes per year | 281 | 26 | |
| Kitchen waste treatment capacity at Resourceful Treatment Center of Kitchen Waste in Hengqin (Urban Space) | kg per day | 500 | 26 | |
| Number of new pilot residential projects launched for waste classification | projects | 100 | 78 | |
| Number of residential communities with cumulative waste classification by Vanke Service | residential communities | 1520 | 78 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Diesel consumption | L | 80 | 91 |
| Electricity consumption | 10000 kwh | 1267.5 | 91 |
| Energy consumption density | Tonnes of standard coal/m², tonnes of standard coal/m² | 0.012 | 81, 91 |
| Gasoline consumption | L | 233945.53 | 91 |
| Natural gas - domestic gas consumption | m³ | 28957.62 | 91 |
| Natural gas - heating consumption | m³ | 32267 | 91 |
| Number of trees saved by system electronization | trees | 1977 | 88 |
| Pipeline gas consumption | m³ | 0.12 | 91 |
| Purchased heat | GJ | 2769.09 | 91 |
| Total energy consumption | Tonnes of standard coal, tonnes of standard coal | 1981.3 | 81, 91 |
| Total natural gas consumption | m³ | 61224.62 | 91 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Water consumption | tonnes | 129598.95 | 91 |
| Water consumption density | tonnes/m² | 0.78 | 91 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Building energy consumption reduction at Onewo headquarters office building | % | 7 | 78 |
| Cost saved by system electronization | million RMB | 1.977 | 88 |
| Electricity saved during Earth Hour | kWh | 10000 | 23 |
| Employees trained in case-specific energy management sessions | employees | 80 | 23 |
| Employees trained in popular science energy management sessions | employees | 900 | 23 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Breakdown rate of elevators in residential service spaces (percentage decrease) | % | -57.14 | 45 |
| Commercial projects participating in Earth Hour | projects | 60 | 23 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of employees aged 31 to 40 | persons | 33681 | 92 |
| Number of employees aged 41 to 50 | persons | 11411 | 92 |
| Number of employees aged over 51 (inclusive) | persons | 3833 | 92 |
| Number of employees aged ≤30 | persons | 49005 | 92 |
| Number of employees in Hong Kong, Macao, and Taiwan | persons | 176 | 92 |
| Number of employees in Mainland of China | persons | 97754 | 92 |
| Number of female employees | persons | 46467 | 92 |
| Number of full-time employees | persons | 97930 | 92 |
| Number of male employees | persons | 51463 | 92 |
| Onewo Organization Culture Index - adaptability | 84 | 37 | |
| Onewo Organization Culture Index - consistency | 85.4 | 37 | |
| Onewo Organization Culture Index - involvement | 85.2 | 37 | |
| Onewo Organization Culture Index - mission | 86.2 | 37 | |
| Onewo Organization Culture Index total score | /100 | 85.2 | 37 |
| Organizational culture index of staff | out of 100 | 85.2 | 31 |
| Population covered by system electronization | 92% | 88 | |
| Total number of employees | persons | 97930 | 92 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 32.58 | 92 |
| Turnover rate of employees from 31 to 40 | % | 27.42 | 93 |
| Turnover rate of employees from 41 to 50 | % | 22.97 | 93 |
| Turnover rate of employees in Hong Kong, Macao, and Taiwan | % | 26.67 | 93 |
| Turnover rate of employees in the Mainland of China | % | 32.59 | 93 |
| Turnover rate of employees over 51 (inclusive) | % | 35.22 | 93 |
| Turnover rate of employees under 30 (inclusive) | % | 37.28 | 93 |
| Turnover rate of female employees | % | 32.68 | 92 |
| Turnover rate of male employees | % | 32.49 | 92 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Annual number of elevator entrapment in residential service spaces | times per elevator per year | 0.016 | 45 |
| Number of lives saved by employees and service providers using CPR first aid skills | lives | 7 | 45 |
| Number of work-related fatalities | persons | 2 | 93 |
| Work-related fatality rate | % | 0.002 | 93 |
Lost days due to work injury.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Working days lost due to work-related injuries | days | 4715 | 93 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of additional first aid equipment AEDs deployed in residential service spaces | AEDs | 643 | 45 |
| Safety training coverage of new employees | 100% | 4, 31 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Case-specific training sessions on energy management | sessions | 4 | 23 |
| Number of employees and other service providers evaluated as internal trainer | persons | 3238 | 31 |
| Number of employees and service providers completing CPR practical operation training | people | 29000 | 45 |
| Number of front line service providers funded to upgrade qualification through Kilo Plan | persons | 559 | 31 |
| Number of front line service providers transferred through Onewo Dream Development plan | persons | 3130 | 31 |
| Number of people completing CPR theoretical training | people | 150000 | 45 |
| Percentage of employees who received training | % | 94.8 | 94 |
| Percentage of female employees who received training | % | 94.97 | 94 |
| Percentage of management level employees who received training | % | 97.18 | 94 |
| Percentage of non-management level employees who received training | % | 94.76 | 94 |
| Popular science training sessions on energy management | sessions | 11 | 23 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average hours of training received by employees | hours | 76.43 | 4, 31, 94 |
| Average hours of training received by female employees | hours | 96.94 | 94 |
| Average hours of training received by male employees | hours | 57.84 | 94 |
| Average hours of training received by management level employees | hours | 40.83 | 94 |
| Average hours of training received by new employees | hours | 6 | 94 |
| Average hours of training received by non-management level employees | hours | 77.03 | 94 |
| Average hours of training received by other special trainings | hours | 74.78 | 94 |
| Percentage of male employees who received training | % | 94.65 | 94 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of Pulin stores (second-hand house franchise of Vanke Service) officially opened in 46 cities | stores | 355 | 5 | |
| Number of suppliers by region - Central and Western China | numbers | 3892 | 95 | |
| Number of suppliers by region - Eastern China | numbers | 4221 | 95 | |
| Number of suppliers by region - Headquarters supplier | numbers | 324 | 95 | |
| Number of suppliers by region - Northern China | numbers | 3850 | 95 | |
| Number of suppliers by region - Southern China | numbers | 4103 | 95 | |
| Total number of suppliers | numbers | 16390 | 95 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2022 | Report Pages |
|---|---|---|---|---|
| Total number of complaints received from customer (products and services) | pieces | 159360 | 95 | |
| Vanke Service operating revenue | billion RMB | 10 | 5 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Cumulative number of intellectual property rights held | pieces | 1007 | 95 |
| Cumulative number of patents for inventions held | pieces | 18 | 95 |
| Cumulative number of patents for utility models held | pieces | 15 | 95 |
| Cumulative number of software copyrights held | pieces | 172 | 95 |
| Cumulative number of trademarks held | pieces | 776 | 95 |
| Number of applications for registration of intellectual property rights submitted during the reporting period | pieces | 298 | 95 |
| Number of authorized patents for inventions during the reporting period | pieces | 11 | 95 |
| Number of authorized patents for utility models during the reporting period | pieces | 3 | 95 |
| Number of authorized software copyrights during the reporting period | pieces | 47 | 95 |
| Number of authorized trademarks during the reporting period | pieces | 64 | 95 |
| Onewo IPO stock code | HK | 2602 | 5 |
| Total number of intellectual property rights authorized during the reporting period | pieces | 128 | 95 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of documents filed electronically | documents | 17900000 | 88 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of board members and senior management participating in anti-corruption training | persons | 35 | 96 |
| Number of hours participated in anti-corruption training | hours | 245.49 | 96 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Cities participating in Earth Hour | cities | 24 | 23 |
| Number of 'Onewo with Children' community summer camps held | camps | 409 | 60 |
| Number of 'Onewo with Children' summer camp projects | projects | 398 | 60 |
| Number of Please Day community activities organized | activities | 1000 | 60 |
| Number of child owners participating in 'Onewo with Children' summer camps | children | 12279 | 60 |
| Number of cities where 'Onewo with Children' summer camps were held | cities | 39 | 60 |
| Number of people attracted to participate in Please Day online and offline activities | people | 570000 | 60 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Charitable donations (including rural revitalization donation) | RMB10k | 71.41 | 96 |
| Number of hours devoted to volunteer activities | hours | 522070 | 96 |
| Number of people devoted to volunteer activities | persons | 1411 | 96 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 664.21 |
| GHG Emissions from Purchased Electricity | tCO2e | 7526.79 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 7526.79 |
| Total GHG Emissions | tCO2e | 8191 |
| Total GHG Emissions Intensity (By Area) | kg CO2e/m² | 49.6 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Hazardous Waste (Office) | tonnes | 1.76 |
| Total Hazardous Waste | tonnes | 1.76 |
| Total Hazardous Waste Intensity (By Area) | kg/m² | 0.011 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | tonnes | 102.95 |
| Non-Hazardous Waste (Office Waste) | tonnes | 989.16 |
| Non-Hazardous Waste Disposed | tonnes | 1126.14 |
| Non-Hazardous Waste Recycled | tonnes | 34.04 |
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/m² | 0.0068 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| CO2 Emissions Reduction Percentage Compared to Last Year | % |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Diesel Fuel Consumption | L | 80 |
| Energy Consumption Intensity (By Area) | tonnes of standard coal/m² | 0.012 |
| Gasoline Consumption | L | 233945.53 |
| Natural Gas Consumption | m³ | 61224.62 |
| Purchased Electricity | kWh | 12675000 |
| Purchased Heating | GJ | 2769.09 |
| Total Energy Consumption | tonnes of standard coal | 1981.3 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Water Consumption | tonnes | 129598.95 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 45092 |
| Number of Employees Aged Above 50 | persons | 3833 |
| Number of Employees Aged Below 30 | persons | 49005 |
| Number of Employees in Hong Kong | persons | 176 |
| Number of Employees in Mainland China | persons | 97754 |
| Number of Female Employees | persons | 46467 |
| Number of Full-time Employees | persons | 97930 |
| Number of Male Employees | persons | 51463 |
| Number of Total Employees | persons | 97930 |
| Percentage of Employees Aged 30-50 | % | 46 |
| Percentage of Employees Aged Above 50 | % | 4 |
| Percentage of Employees Aged Below 30 | % | 50 |
| Percentage of Employees in Hong Kong | % | 0.2 |
| Percentage of Employees in Mainland China | % | 99.8 |
| Percentage of Female Employees | % | 47.45 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of Male Employees | % | 52.55 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 27.42 |
| Turnover Rate of Employees Aged Above 50 | % | 35.22 |
| Turnover Rate of Employees Aged Below 30 | % | 37.28 |
| Turnover Rate of Employees in Hong Kong | % | 26.67 |
| Turnover Rate of Employees in Mainland China | % | 32.59 |
| Turnover Rate of Female Employees | % | 32.68 |
| Turnover Rate of Male Employees | % | 32.49 |
| Turnover Rate of Total Employees | % | 32.58 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | persons | 2 |
| Number of Work-related Fatalities | persons | 2 |
| Work-related Fatalities Rate | % | 0.002 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 4715 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Participation Rate of Safety Training | % | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Employees Trained | % | 94.8 |
| Percentage of Trained Female Employees | % | 94.97 |
| Percentage of Trained General Employees | % | 94.76 |
| Percentage of Trained Male Employees | % | 94.65 |
| Percentage of Trained Senior Management | % | 97.18 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | hours | 96.94 |
| Average Training Hours (General Staff) | hours | 77.03 |
| Average Training Hours (Male) | hours | 57.84 |
| Average Training Hours (Senior Management) | hours | 40.83 |
| Average Training Hours per Employee | hours | 76.43 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Suppliers in Central China | numbers | 3892 |
| Number of Suppliers in East China | numbers | 4221 |
| Number of Suppliers in North China | numbers | 3850 |
| Number of Suppliers in South China | numbers | 4103 |
| Number of Total Suppliers | numbers | 16390 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Products and Service Related Complaints | pieces | 159360 |
| Total Number of Customer Complaints | pieces | 159360 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Accumulative Number of Patents Granted | pieces | 33 |
| Number of Authorised Utility Model Patents | pieces | 3 |
| Number of Intellectual Property Rights Obtained by the Company | pieces | 128 |
| Number of Invention Patents | pieces | 18 |
| Number of New Patent Applications | pieces | 298 |
| Number of Patents Applied | pieces | 298 |
| Number of Patents Granted | pieces | 14 |
| Number of Patents Held | pieces | 33 |
| Number of Trademark Applications | pieces | 298 |
| Number of Trademark Registrations | pieces | 64 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Directors and Management Attendance for Anti-corruption Training | persons | 35 |
| Total Anti-corruption Training Hours for Directors and Management | hours | 245.49 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | persons | 1411 |
| Total Public Welfare Donations | RMB10k | 71.41 |
| Total Volunteer Service Hours | hours | 522070 |