2022 Social Responsibility Report (Environmental, Social and Governance Report)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Direct greenhouse gas emissions | 10000 tons of carbon dioxide | 0.007 | 0.007 | 0.008 | 46 |
| Direct greenhouse gas emissions per capita | tons of carbon dioxide/per capita | 0.01 | 0.01 | 0.01 | 46 |
| Greenhouse gas emissions per capita | tons of carbon dioxide/per capita | 4.39 | 4.54 | 4.14 | 46 |
| Indirect greenhouse gas emissions | 10000 tons of carbon dioxide | 2.59 | 2.86 | 2.39 | 46 |
| Indirect greenhouse gas emissions per capita | tons of carbon dioxide/per capita | 4.38 | 4.53 | 4.13 | 46 |
| Total greenhouse gas emissions | 10000 tons of carbon dioxide | 2.6 | 2.87 | 2.4 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Per capita consumption of paper at office | pieces/person | 258 | 237 | 258.87 | 46 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Consumption of paper at office | 10000 pieces | 142.36 | 149 | 149.5 | 46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption of automobiles | Liter | 7660.8 | 10163.9 | 46 | |
| Gasoline consumption of bus | Liter | 34900 | 23777 | 24720 | 46 |
| Purchased power | Kilowatt hour | 32145410 | 48922471 | 40894888 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Per capita office water consumption | ton/person | 36.84 | 49.51 | 46 | |
| Water consumption in office | ton | 261900 | 232078 | 285895 | 46 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of employees aged 30-50 | Persons | 5352 | 5491 | 5455 | 45 |
| Number of employees in Dongguan where the head office is located | Persons | 5629 | 5624 | 5725 | 45 |
| Number of employees in other regions in the province | Persons | 2350 | 2274 | 2225 | 45 |
| Number of employees outside the province | Persons | 70 | 64 | 59 | 45 |
| Number of employees over 50 | Persons | 770 | 803 | 874 | 45 |
| Number of employees under 30 | Persons | 1927 | 1668 | 1680 | 45 |
| Number of female employees | Persons | 3276 | 3230 | 3293 | 44 |
| Number of full-time employees | Persons | 8049 | 7962 | 8009 | 45 |
| Number of male employees | Persons | 4773 | 4732 | 4716 | 44 |
| Proportion of employees aged 30-50 | % | 66.49 | 68.97 | 68.11 | 45 |
| Proportion of employees in Dongguan where the head office is located | % | 69.93 | 70.64 | 71.48 | 45 |
| Proportion of employees in other regions in the province | % | 29.2 | 28.56 | 27.78 | 45 |
| Proportion of employees outside the province | % | 0.87 | 0.8 | 0.74 | 45 |
| Proportion of employees over 50 years old | % | 9.57 | 10.09 | 10.91 | 45 |
| Proportion of employees under 30 | % | 23.94 | 20.95 | 20.98 | 45 |
| Proportion of female employees | % | 40.7 | 40.57 | 41.12 | 45 |
| Proportion of full-time employees | % | 100 | 100 | 100 | 45 |
| Proportion of male employees | % | 59.3 | 59.43 | 58.88 | 44 |
| ROE | % | 13.64 | 12.87 | 11.72 | 43 |
| Total assets | billion | 548.402 | 593.361 | 657.69 | 43 |
| Total employees of the Group | Persons | 8049 | 7962 | 8009 | 44 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Female employee turnover rate | % | 1.75 | 2.24 | 1.59 | 45 |
| Male employee turnover rate | % | 1.52 | 1.73 | 1.99 | 45 |
| Number of employees over 50 years that left compared with the previous year | Persons | 4 | 5 | 4 | 45 |
| Number of employees under 30-50 years that left compared with the previous year | Persons | 65 | 79 | 87 | 45 |
| The number of employees under 30 years that left compared with the previous year | Persons | 60 | 71 | 55 | 45 |
| Turnover rate of employee in other regions of the province | % | 2.41 | 2.98 | 2.62 | 45 |
| Turnover rate of employees in Dongguan where the head office is located | % | 1.22 | 1.42 | 1.41 | 45 |
| Turnover rate of employees outside the province | % | 5.67 | 8.06 | 11.38 | 45 |
| Turnover rate of employees over 50 | % | 0.56 | 0.64 | 0.48 | 45 |
| Turnover rate of employees under 30 | % | 2.91 | 3.95 | 3.29 | 45 |
| Turnover rate of employees under 30-50 years old | % | 1.24 | 1.46 | 1.59 | 45 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of work-related fatalities | Persons | 1 | 45 |
| Ratio of work-related fatalities | % | 0.01 | 45 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of working days lost due to work injury | Days | 357 | 376 | 630 | 45 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Agriculture-related loan balance | billion | 28.83 | 32.277 | 33.999 | 44 |
| Balance of individual business loans | billion | 0.684 | 0.533 | 0.421 | 44 |
| Balance of loans to support green and environmental protection enterprises | billion | 6094 | 7334 | 9146 | 45 |
| Number of Suppliers by region - Out Guangdong Province | No. | 86 | 143 | 159 | 44 |
| Number of Suppliers by region - Within the Province | No. | 412 | 472 | 504 | 44 |
| Total number of suppliers | No. | 498 | 615 | 663 | 44 |
| Year-on-year growth rate of loans to support green and environmental protection enterprises | % | 26.75 | 20.35 | 24.7 | 45 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of POS machines put into use | No. | 13765 | 14634 | 15164 | 43 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Increase in agricultural loan balance compared with the last reporting period | billion | 4.029 | 3.447 | 1.722 | 44 |
| Increased amount of individual loan for talk | % | 1.15 | 1.09 | 2.09 | 44 |
| Number of WeChat bank customers | Persons | 614724 | 911194 | 1123551 | 43 |
| Number of customer complaints accepted | No. | 625 | 782 | 1087 | 44 |
| Number of customers of SMEs | No. | 20231 | 23132 | 23608 | 44 |
| Number of customers of personal e-banking | No. | 4172603 | 4804735 | 5670705 | 43 |
| Proportion of complaint by business categories - Credit card business | % | 21.76 | 13.3 | 16.83 | 44 |
| Proportion of complaint by business categories - Debit card business | % | 18.56 | 29.28 | 36.8 | 44 |
| Proportion of complaint by business categories - Loan business | % | 25.44 | 26.85 | 27.41 | 44 |
| Proportion of complaint by business categories - RMB savings business | % | 12.96 | 17.27 | 9.94 | 44 |
| Proportion of complaint by business categories - Wealth management, payment settlement, intermediate business, others | % | 21.28 | 13.3 | 9.02 | 44 |
| Proportion of complaints by region - Dongguan | % | 97.6 | 99.48 | 98.53 | 44 |
| Proportion of complaints by region - Guangzhou | % | 0.16 | 0.28 | 44 | |
| Proportion of complaints by region - Huizhou | % | 2.08 | 0.13 | 0.92 | 44 |
| Proportion of complaints by region - Qingyuan | % | 0.16 | 0.26 | 0.18 | 44 |
| Proportion of complaints by region - Zhuhai | % | 0.13 | 0.09 | 44 | |
| Settlement rate of customer complaints | % | 100 | 100 | 100 | 44 |
| Substitution (diversion) rate of e-banking | % | 96.04 | 97.18 | 97.7 | 43 |
| Total number of transactions | 10000 | 44844 | 57257 | 58205 | 43 |
| Total number of transactions through e-banking | 10000 | 43068 | 55641 | 56867 | 43 |
| Total number of transactions through personal mobile app | 10000 | 1709 | 2047 | 2000 | 43 |
| Total number of transactions through personal online banking | 10000 | 499 | 443 | 364 | 43 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of personal banking customers through mobile app | Persons | 3030394 | 3364419 | 4018190 | 43 |
| Number of personal online banking customers | Persons | 527485 | 529122 | 528964 | 43 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 14 | 16.29 | 15.98 | 43 |
| Provision coverage | % | 375.13 | 375.34 | 373.83 | 43 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of anti-corruption training | Trainings | 1 | 1 | 1 | 44 |
| Number of person-time participated in anti-corruption training | Person-time | 5670 | 5670 | 5775 | 44 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Business income | billion | 12.047 | 12.996 | 13.236 | 43 |
| Inclusive Small and Micro Enterprise Loan Balance (excluding discounted bills) | billion | 19.869 | 26.6 | 32.973 | 44 |
| Proportion of loan balance provided to medium and micro enterprises in total loan balance of the Bank | % | 54.04 | 58.37 | 62.84 | 44 |
| The number of green environmental protection enterprises supported | Number of enterprises | 62 | 65 | 79 | 45 |
| Year-on-year growth in the number of green environmental protection enterprises supported | Number of enterprises | 12 | 3 | 14 | 45 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of recipients from individual loan for talk | Persons | 3343 | 2414 | 1473 | 44 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | 10000 tons of carbon dioxide | 0.007 | 0.007 | 0.008 |
| Indirect Energy Emissions (Scope 2) | 10000 tons of carbon dioxide | 2.59 | 2.86 | 2.39 |
| Total GHG Emissions | 10000 tons of carbon dioxide | 2.6 | 2.87 | 2.4 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Paper Waste | pieces/person | 258 | 237 | 258.87 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Liter | 7660.8 | 10163.9 | |
| Gasoline Consumption | Liter | 34900 | 23777 | 24720 |
| Grid Electricity Consumption | Kilowatt hour | 32145410 | 48922471 | 40894888 |
| Purchased Electricity | Kilowatt hour | 32145410 | 48922471 | 40894888 |
| Total Indirect Energy Consumption | Kilowatt hour | 32145410 | 48922471 | 40894888 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption in Office | ton | 261900 | 232078 | 285895 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Persons | 5352 | 5491 | 5455 |
| Number of Employees Aged Above 50 | Persons | 770 | 803 | 874 |
| Number of Employees Aged Below 30 | Persons | 1927 | 1668 | 1680 |
| Number of Female Employees | Persons | 3276 | 3230 | 3293 |
| Number of Full-time Employees | Persons | 8049 | 7962 | 8009 |
| Number of Male Employees | Persons | 4773 | 4732 | 4716 |
| Number of Total Employees | Persons | 8049 | 7962 | 8009 |
| Percentage of Employees Aged 30-50 | % | 66.49 | 68.97 | 68.11 |
| Percentage of Employees Aged Above 50 | % | 9.57 | 10.09 | 10.91 |
| Percentage of Employees Aged Below 30 | % | 23.94 | 20.95 | 20.98 |
| Percentage of Female Employees | % | 40.7 | 40.57 | 41.12 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 |
| Percentage of Male Employees | % | 59.3 | 59.43 | 58.88 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.24 | 1.46 | 1.59 |
| Turnover Rate of Employees Aged Above 50 | % | 0.56 | 0.64 | 0.48 |
| Turnover Rate of Employees Aged Below 30 | % | 2.91 | 3.95 | 3.29 |
| Turnover Rate of Female Employees | % | 1.75 | 2.24 | 1.59 |
| Turnover Rate of Male Employees | % | 1.52 | 1.73 | 1.99 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Work-related Fatalities | Persons | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 357 | 376 | 630 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Local Suppliers | No. | 412 | 472 | 504 |
| Number of Total Suppliers | No. | 498 | 615 | 663 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 25.12 | 39.01 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | No. | 625 | 782 | 1087 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Anti-corruption Training Session | Trainings | 1 | 1 | 1 |
| Number of Attendance for Anti-corruption Training | Person-time | 5670 | 5670 | 5775 |