Corporate Social Responsibility Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Cargo and mail carried | 1000 tonnes | 1137.7 | 1186.7 | 844.1 | 59 |
| Cargo and mail carried (1000 tonnes) | 1000 tonnes | 1113.7 | 1186.7 | 844.1 | 8 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| CO2 emission intensity | g/tonne-km | 1212.1 | 1124.7 | 1126.5 | 59 |
| CO2 emissions | 1000 tonnes | 15044 | 15442 | 10053 | 59 |
| CO₂ emissions intensity | g/tonne-km | 1124.7 | 1126.5 | 28 | |
| Scope 1: CO₂ emissions | 1000 tonnes | 15218 | 9823 | 28 | |
| Scope 2: CO₂ emissions | 1000 tonnes | 224 | 229 | 28 | |
| Total CO₂ emissions | 1000 tonnes | 15442 | 10053 | 28 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Disposed hazardous waste from aircraft maintenance - Electroplating wastewater | tonne | 40.5 | 31 | ||
| Disposed hazardous waste from aircraft maintenance - Spent acid | tonne | 26.4 | 40.9 | 31 | |
| Disposed hazardous waste from aircraft maintenance - Spent alkali | tonne | 17.9 | 31 | ||
| Disposed hazardous waste from aircraft maintenance - Spent resin | tonne | 0.6 | 31 | ||
| Disposed hazardous waste from aircraft maintenance - Spent resin, waste rubber | tonne | 0.1 | 31 | ||
| Disposed hazardous waste from aircraft maintenance - Waste activated carbon | tonne | 51.08 | 16.33 | 31 | |
| Disposed hazardous waste from aircraft maintenance - Waste batteries | tonne | 0.9 | 0.2 | 31 | |
| Disposed hazardous waste from aircraft maintenance - Waste chemicals | tonne | 0.9 | 31 | ||
| Disposed hazardous waste from aircraft maintenance - Waste cleaning fluid | tonne | 19.17 | 17.41 | 31 | |
| Disposed hazardous waste from aircraft maintenance - Waste containers and packaging | tonne | 40.9 | 31.78 | 31 | |
| Disposed hazardous waste from aircraft maintenance - Waste oil | tonne | 17.8 | 16.03 | 31 | |
| Disposed hazardous waste from aircraft maintenance - Waste paint and paint bleaching liquid | tonne | 18.08 | 34.2 | 31 | |
| Disposed hazardous waste from aircraft maintenance - Waste reagents and reaction residue | tonne | 0.7 | 31 | ||
| Disposed hazardous waste from aircraft maintenance - Wastewater treatment sludge | tonne | 16.42 | 9.01 | 31 | |
| Total hazardous waste emissions | tonnes | 759.9 | 1069.1 | 1112.4 | 59 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| CO2 emissions reduction from APU alternative facilities | tonnes | 248000 | 31 |
| Carbon dioxide emissions reduction from aviation fuel savings | tonnes | 24000 | 31 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Retired old aircraft | unit | 20 | 28 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| ATK (million) | million | 23686 | 24490 | 16991 | 8 |
| Aviation fuel consumption | 1000 tonnes | 4693 | 4813 | 3102 | 59 |
| Diesel consumption | tonnes | 5972.1 | 5565.4 | 3945.5 | 59 |
| Fuel consumption intensity | kg/ton-km, kg/tonne-km | 0.356 | 0.357 | 0.358 | 28, 59 |
| Fuel consumption per tonne-km (kg/tonne-km) | kg/tonne-km | 0.356 | 0.357 | 0.358 | 8 |
| Gasoline consumption | tonnes | 2367.5 | 2336.6 | 1708.8 | 59 |
| Introduced new aircraft | unit | 36 | 28 | ||
| Natural gas consumption | tonnes | 13554 | 15100 | 16105 | 59 |
| Other energy consumption | tonnes standard coal | 1.5 | 0.6 | 6.4 | 59 |
| Owned aircraft by the end of 2022 | unit | 762 | 28 | ||
| Power consumption | MWh | 184219.9 | 214296.2 | 227952.3 | 59 |
| RPK (million) | million | 109830 | 104626 | 60355 | 8 |
| RTK (million tonne.kilometres) | million tonne.km | 13285 | 13599 | 8740 | 59 |
| RTK (million) | million | 13285 | 13599 | 8740 | 8 |
| Thermal power | MJ | 258610.4 | 311688.4 | 251909.3 | 59 |
| Total energy consumption | 1000 tonnes standard coal | 6987 | 7151 | 4631 | 59 |
| Total energy consumption (1000 tonnes standard coal) | 1000 tonnes standard coal | 6967 | 7151 | 4631 | 8 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Water consumption in the offices | 1000 tonnes | 4399 | 4905 | 4531 | 59 |
| Water consumption intensity in the offices | tonnes/person | 49 | 56 | 52 | 59 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Aviation fuel savings | tonnes | 7767.8 | 31 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average age of the aircraft by the end of 2022 | year | 8.59 | 28 | ||
| Average aircraft age | years | 7.74 | 8.23 | 8.59 | 59 |
| Environmental protection investment | RMB1000 | 204756 | 467798 | 244159 | 59 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Labour contract signing rate | % | 100 | 100 | 100 | 59 |
| Number of employees (total) | 87190 | 45 | |||
| Number of employees by age - 36-45 | 24027 | 45 | |||
| Number of employees by age - ≤35 | 51436 | 45 | |||
| Number of employees by age - ≥46 | 11727 | 45 | |||
| Number of employees by education - Junior college | 25136 | 45 | |||
| Number of employees by education - Master degree and above | 3865 | 45 | |||
| Number of employees by education - Technical secondary school and below | 9875 | 45 | |||
| Number of employees by education - Undergraduate | 48314 | 45 | |||
| Number of employees by employment type - Contracted | 81958 | 45 | |||
| Number of employees by employment type - Dispatched | 4226 | 45 | |||
| Number of employees by employment type - Interns | 566 | 45 | |||
| Number of employees by employment type - Other | 440 | 45 | |||
| Number of employees by gender - Female | 34721 | 45 | |||
| Number of employees by gender - Male | 52469 | 45 | |||
| Number of employees by profession - Cabin service | 22961 | 45 | |||
| Number of employees by profession - Engineering and maintenance | 13372 | 45 | |||
| Number of employees by profession - Flight crew | 10789 | 45 | |||
| Number of employees by profession - Ground handling | 11838 | 45 | |||
| Number of employees by profession - Information technology | 910 | 45 | |||
| Number of employees by profession - Logistics and support | 5872 | 45 | |||
| Number of employees by profession - Management and management support | 10943 | 45 | |||
| Number of employees by profession - Marketing and sales | 4954 | 45 | |||
| Number of employees by profession - Operation | 4625 | 45 | |||
| Number of employees by profession - Others | 926 | 45 | |||
| Number of employees by region - China | 84780 | 45 | |||
| Number of employees by region - Overseas | 2410 | 45 | |||
| Number of employees on the post | persons | 89373 | 88395 | 87190 | 59 |
| Passenger carried | million passengers | 69 | 69 | 39 | 59 |
| Passenger carried (1000 person-times) | 1000 person-times | 68687.1 | 69045.2 | 38605.8 | 8 |
| Proportion of employees guaranteed by collective bargaining agreements | % | 100 | 100 | 100 | 59 |
| Social insurance coverage | % | 100 | 100 | 100 | 59 |
| Total assets | RMB million | 284071 | 298415 | 295011 | 59 |
| Year-end market value (RMB million) | RMB million | 98041 | 111248 | 151691 | 8 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Employee turnover by age - 36-45 | % | 1.6 | 45 |
| Employee turnover by age - ≤35 | % | 3.9 | 45 |
| Employee turnover by age - ≥46 | % | 0.8 | 45 |
| Employee turnover by gender - Female | % | 3.6 | 45 |
| Employee turnover by gender - Male | % | 2.4 | 45 |
| Employee turnover by region - China | % | 2.9 | 45 |
| Employee turnover by region - Overseas | % | 0.5 | 45 |
| Employee turnover by type - Contracted | % | 2.7 | 45 |
| Employee turnover by type - Dispatched | % | 5.7 | 45 |
| Employee turnover by type - Interns | % | 7.4 | 45 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | 2022 | Report Pages |
|---|---|---|---|---|
| Proportion of employees who died due to work | % | 0.001 | 0.001 | 59 |
| Work-related deaths | persons | 1 | 1 | 59 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Safe flight hours | 1000 hours | 1553 | 1590.2 | 1031.8 | 59 |
| Safe flight hours (1000 hours) | 1000 hours | 1553 | 1590 | 1031.8 | 8 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Purchase from the five largest suppliers | RMB million | 17705 | 17852 | 24598 | 59 |
| Total assets (RMB million) | RMB million | 284071 | 298415 | 295011 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| ASK (million) | million | 156061 | 152445 | 96212 | 8 |
| Cabin service satisfaction | points | 81.4 | 83.5 | 85.7 | 59 |
| Domestic baggage error rate | pieces/1000 person-times | 0.26 | 0.2 | 0.2 | 59 |
| Flight execution rate | % | 98.9 | 99.03 | 99.2 | 59 |
| Flight on time performance (%) | % | 89.15 | 88.96 | 95.45 | 8 |
| Flight on-time performance | % | 89.15 | 88.96 | 95.45 | 59 |
| Ground service satisfaction | points | 81.5 | 83.2 | 84.9 | 59 |
| International baggage error rate | pieces/1000 person-times | 1.31 | 1.76 | 1.56 | 59 |
| Number of registered aircraft | 707 | 746 | 762 | 59 | |
| Number of registered aircraft (unit) | unit | 707 | 746 | 762 | 8 |
| Passenger complaint handling rate | % | 100 | 100 | 100 | 59 |
| Passenger's overall satisfaction (points) | points | 83 | 84.7 | 87.5 | 8 |
| Passengers' overall satisfaction | points | 83 | 84.7 | 87.5 | 59 |
| Premium passengers' overall satisfaction | points | 82.1 | 85.2 | 87.6 | 59 |
| Ticket service satisfaction | points | 86.2 | 88.3 | 89.8 | 59 |
| Total number of passenger complaint cases from all channels | cases | 12401 | 15793 | 14787 | 59 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Total actual tax paid during this year | RMB million | 2905 | 3339 | 3223 | 59 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | kg | 15218000 | 9823000 | |
| Indirect Energy Emissions (Scope 2) | kg | 224000 | 229000 | |
| Total GHG Emissions | kg | 15044000 | 15442000 | 10053000 |
| Total GHG Emissions Intensity (By Product Volume) | g/tonne-km | 1212.1 | 1124.7 | 1126.5 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 759.9 | 1069.1 | 1112.4 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tonnes | 272000 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tonnes | 5972.1 | 5565.4 | 3945.5 |
| Gasoline Consumption | tonnes | 2367.5 | 2336.6 | 1708.8 |
| Natural Gas Consumption | tonnes | 13554 | 15100 | 16105 |
| Purchased Electricity | MWh | 184219.9 | 214296.2 | 227952.3 |
| Total Energy Consumption | 1000 tonnes standard coal | 6987 | 7151 | 4631 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption Intensity (By Revenue) | tonnes/person | 49 | 56 | 52 |
| Water Consumption in Office | 1000 tonnes | 4399 | 4905 | 4531 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Energy Consumption Reduction Compared to Last Year | tonnes | 7767.8 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB1000 | 204756 | 467798 | 244159 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | persons | 48314 | ||
| Number of Below Junior College Employees | persons | 9875 | ||
| Number of Contractors | persons | 81958 | ||
| Number of Employees Aged 30-50 | persons | 24027 | ||
| Number of Employees Aged Above 50 | persons | 11727 | ||
| Number of Employees Aged Below 30 | persons | 51436 | ||
| Number of Employees in Mainland China | persons | 84780 | ||
| Number of Employees in Overseas | persons | 2410 | ||
| Number of Female Employees | persons | None | None | 34721 |
| Number of Interns | persons | 566 | ||
| Number of Male Employees | persons | None | None | 52469 |
| Number of Master's Degree Employees | persons | 3865 | ||
| Number of Total Employees | persons | 89373 | 88395 | 87190 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Contractors | % | 2.7 |
| Turnover Rate of Employees in Mainland China | % | 2.9 |
| Turnover Rate of Employees in Overseas | % | 0.5 |
| Turnover Rate of Female Employees | % | 3.6 |
| Turnover Rate of Interns | % | 7.4 |
| Turnover Rate of Male Employees | % | 2.4 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 | 2022 |
|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | persons | 1 | 1 |
| Number of Work-related Fatalities | persons | 1 | 1 |
| Work-related Fatalities Rate | % | 0.001 | 0.001 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 27.43 | -6.37 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | cases | 12401 | 15793 | 14787 |