Sustainability Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Sulphur dioxide emission | Thousand tonnes | 0.01 | 0.02 | 0.002 | 78 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Carbon emission intensity | Tons/RMB million | 46.6 | 39.5 | 40.9 | 78 |
| Greenhouse gas emission | Mil tonnes, Million tonnes | 14.2 | 12.97 | 13.4 | 70, 78 |
| Total direct emission of GHG (category 1) | Million tonnes | 0.2 | 0.53 | 0.14 | 78 |
| Total indirect emission of GHG (category 2) | Million tonnes | 14 | 12.44 | 13.22 | 78 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Recycling upon scrappage and disposal | RMB billion | 0.733 | 0.456 | 0.603 | 78 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Scrappage and disposal of batteries | RMB billion | 0.113 | 0.122 | 0.093 | 78 |
| Scrappage and disposal of general materials | RMB billion | 0.247 | 0.334 | 0.287 | 78 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2025 | Report Pages |
|---|---|---|---|---|---|---|
| Coal consumption | Thousand tonnes | 23 | 40 | 1 | 78 | |
| Decrease in comprehensive energy consumption per unit of information flow by 2025 compared with 2020 | percent | 20 | 67 | |||
| Decrease in comprehensive energy consumption per unit of telecommunications business by 2025 compared with 2020 | percent | 15 | 67 | |||
| Diesel consumption | Millions of litres | 14 | 20 | 11 | 78 | |
| Electricity consumption | Billion KWH | 17.22 | 20.4 | 22.2 | 78 | |
| Energy consumption per unit of information flow | kg of standard coal/TB, kg standard coal/TB | 2.8 | 3.7 | 2.4 | 70, 78 | |
| Fossil energy consumption | Thousand tonnes of standard coal | 100 | 100 | 60 | 78 | |
| Gasoline consumption | Millions of litres | 56 | 37 | 40 | 78 | |
| Natural gas consumption | Thousand m³ | 5420 | 5810 | 4650 | 78 | |
| Total energy consumption | Thousand tonnes of standard coal | 2380 | 2700 | 2890 | 78 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | Thousand tonnes | 14990 | 16880 | 16630 | 78 |
| Water consumption density | Tons/RMB Million | 47.21 | 51.65 | 50.72 | 78 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Energy saving | Thousand tonnes of standard coal | 245 | 77 | 269 | 78 |
| Energy savings | 1000 tonnes of standard coal | 245 | 269 | 70 | |
| Energy-saving and emission-reduction special investment | RMB mil | 123 | 168 | 70 | |
| Special investment in energy conservation and emission reduction | RMB billion | 0.123 | 0.13 | 0.168 | 78 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Lead new industry standards | Items | 37 | 38 | 71 | 77 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employment creation | Persons | 10562 | 13038 | 13349 | 78 |
| Gender proportion of employees | Male:female | 1.54:1 | 1.62:1 | 1.63:1 | 77 |
| Number of new employees | Persons | 10821 | 12479 | 13620 | 77 |
| Number of new female employees | Persons | 3859 | 4532 | 4792 | 77 |
| Number of new male employees | Persons | 6422 | 7947 | 8468 | 77 |
| Overseas female employees (China Unicom Global Limited) | employees | 351 | 66 | ||
| Overseas foreign employees (China Unicom Global Limited) | employees | 349 | 66 | ||
| Proportion of contracted employees in labour union | % | 100 | 100 | 100 | 77 |
| Proportion of ethnic minority employees | % | 6.7 | 6.8 | 6.8 | 50, 77 |
| Proportion of female in senior management | % | 12.5 | 12.4 | 12.8 | 77 |
| Talents recruited throughout the year | 13000 | 50 | |||
| Total number of employees | Persons | 224121 | 243380 | 244658 | 50, 77 |
| Total overseas employees (China Unicom Global Limited) | employees | 918 | 66 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 1.87 | 1.69 | 2.18 | 77 |
| Number of employees dismissed | Persons | 1244 | 1458 | 2122 | 77 |
| Number of employees who voluntarily resign | Persons | 4692 | 3939 | 3200 | 77 |
| Number of female employees dismissed | Persons | 447 | 531 | 753 | 77 |
| Number of female employees who voluntarily resigned | Persons | 1886 | 1424 | 1097 | 77 |
| Number of male employees dismissed | Persons | 797 | 927 | 1369 | 77 |
| Number of male employees who voluntarily resigned | Persons | 2806 | 2515 | 2103 | 77 |
| Turnover rate of domestic employees | % | / | 1.69 | 1.31 | 77 |
| Turnover rate of employees aged 30-50 | % | 1.18 | 0.94 | 0.94 | 77 |
| Turnover rate of employees aged below 30 | % | 7.07 | 6.23 | 4.23 | 77 |
| Turnover rate of employees aged over 50 | % | 0.13 | 0.1 | 0.35 | 77 |
| Turnover rate of female employees | % | 2.02 | 1.53 | 1.18 | 77 |
| Turnover rate of male employees | % | 1.88 | 1.67 | 1.39 | 77 |
| Turnover rate of oversea employees | % | / | 0.58 | 1.68 | 77 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee times covered by competitions | million employee times | 1.21 | 52 | ||
| No. of middle management received training (person-times) | person-times | 214526 | 52 | ||
| No. of senior management received training (person-times) | person-times | 9274 | 52 | ||
| Participant attending the compliance training | Thousand persons | 243 | 243 | 280 | 78 |
| Production safety training coverage rate | % | 99 | 100 | 100 | 78 |
| Production safety training sessions | Times | 93 | 119 | 131 | 78 |
| Training rate of female employees (%) | % | 98.31 | 52 | ||
| Training rate of general employees (%) | % | 98.31 | 52 | ||
| Training rate of male employees (%) | % | 98.31 | 52 | ||
| Training rate of middle management (%) | % | 100 | 52 | ||
| Training rate of senior management (%) | % | 100 | 52 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average training time (hour/person) | hour/person | 118 | 52 | ||
| Average training time of female employees (hour/person) | hour/person | 118 | 52 | ||
| Average training time of general employees (hour/person) | hour/person | 116 | 52 | ||
| Average training time of male employees (hour/person) | hour/person | 118 | 52 | ||
| Average training time of middle management (hour/person) | hour/person | 141 | 52 | ||
| Average training time of senior management (hour/person) | hour/person | 183 | 52 | ||
| Input in employee training | RMB million | 364.86 | 340.99 | 333.32 | 77 |
| Network college online learning person-time | Thousand person-times | 51000 | 42000 | 50040 | 77 |
| Network college per capita learning hours | Hours | 2178 | 2373 | 2465 | 77 |
| No. of general employees received training (thousand person-times) | thousand person-times | 5012.2 | 52 | ||
| R & D investment | RMB billion | 11.99 | 13.23 | 14.38 | 77 |
| Training hours per employee | Hours | 88 | 94 | 118 | 77 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Localised procurement rate | % | 100% | 66 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Comprehensive satisfaction rate | Points | 81.32 | 81.68 | 81.97 | 77 |
| Customer satisfaction of mobile business | Points | 80.72 | 80.62 | 81.24 | 77 |
| Fixed broadband subscribers satisfaction rate | Points | 80.49 | 81.84 | 81.32 | 77 |
| Fixed line phone customer satisfaction | Points | 87.7 | 88.41 | 88.34 | 77 |
| Monthly average complaint rate in the year | Person-time/million users | 11.84 | 8.75 | 6.71 | 77 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Leading new international standards | Items | 23 | 25 | 29 | 77 |
| Number of patent applied | Items | 1734 | 2224 | 2572 | 77 |
| Number of patents granted | Items | 518 | 1128 | 1666 | 77 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Total tax paid | RMB billion | 6.59 | 7.93 | 7.105 | 78 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Credit rating | Grade | AAA | AAA | AAA | 78 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Input in condolence fund | RMB thousand | 42590 | 42100 | 42000 | 77 |
| Input to help and support employees suffered from difficulties | RMB thousand | 78800 | 70220 | 81000 | 77 |
| Number of various competitions held by the Group | competitions | 1410 | 52 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of registered volunteers | Persons | 55006 | 57550 | 89714 | 78 |
| Total donations | RMB thousand | 6374 | 2082 | 1045 | 78 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| SOₓ Emissions | Thousand tonnes | 0.01 | 0.02 | 0.002 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Million tonnes | 0.2 | 0.53 | 0.14 |
| Indirect Energy Emissions (Scope 2) | Million tonnes | 14 | 12.44 | 13.22 |
| Total GHG Emissions | Million tonnes | 14.2 | 12.97 | 13.4 |
| Total GHG Emissions Intensity (By Revenue) | Tons/RMB million | 46.6 | 39.5 | 40.9 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Non-Hazardous Waste Recycled | RMB billion | 0.733 | 0.456 | 0.603 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2025 |
|---|---|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Unit Product) | percent decrease vs 2020 | 15 | |||
| Diesel Fuel Consumption | Millions of litres | 14 | 20 | 11 | |
| Energy Consumption Intensity (By Unit Product) | kg standard coal/TB | 2.8 | 3.7 | 2.4 | 20 |
| Fossil Fuel Consumption | Thousand tonnes of standard coal | 100 | 100 | 60 | |
| Gasoline Consumption | Millions of litres | 56 | 37 | 40 | |
| Natural Gas Consumption | Thousand m³ | 5420 | 5810 | 4650 | |
| Percentage of Renewable Energy Consumption | percent | ||||
| Purchased Electricity | Billion KWH | 17.22 | 20.4 | 22.2 | |
| Total Energy Consumption | Thousand tonnes of standard coal | 2380 | 2700 | 2890 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption | Thousand tonnes | 14990 | 16880 | 16630 |
| Water Consumption Intensity (By Revenue) | Tons/RMB Million | 47.21 | 51.65 | 50.72 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | billion RMB | 0.123 | 0.13 | 0.168 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Employees in Hong Kong | ||||
| Number of Employees in Mainland China | ||||
| Number of Employees in Overseas | employees | 918 | ||
| Number of Employees in Overseas (Female) | employees | 351 | ||
| Number of New Employees | Persons | 10821 | 12479 | 13620 |
| Number of New Employees (Female) | Persons | 3859 | 4532 | 4792 |
| Number of New Employees (Male) | Persons | 6422 | 7947 | 8468 |
| Number of Temporary Workers | 10345 | |||
| Number of Total Employees | Persons | 224121 | 243380 | 244658 |
| Percentage of Bachelor's Degree Employees | % | 65.5 | ||
| Percentage of Below Junior College Employees | % | 25.2 | ||
| Percentage of Contractors | % | 100 | ||
| Percentage of Doctoral Degree Employees | % | 9.3 | ||
| Percentage of Employees Aged 30-50 | % | 67.9 | ||
| Percentage of Employees Aged Above 50 | % | 17.7 | ||
| Percentage of Employees Aged Below 30 | % | 14.4 | ||
| Percentage of Employees in Hong Kong | % | 0.32 | ||
| Percentage of Employees in Labour Union | % | 100 | 100 | 100 |
| Percentage of Employees in Mainland China | % | 99.76 | ||
| Percentage of Employees in Overseas | % | 0.16 | ||
| Percentage of Ethnic Minority Employees | % | 6.7 | 6.8 | 6.8 |
| Percentage of Senior Management Employees (Female) | % | 12.5 | 12.4 | 12.8 |
| Percentage of Temporary Workers | % | 4.23 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.18 | 0.94 | 0.94 |
| Turnover Rate of Employees Aged Above 50 | % | 0.13 | 0.1 | 0.35 |
| Turnover Rate of Employees Aged Below 30 | % | 7.07 | 6.23 | 4.23 |
| Turnover Rate of Female Employees | % | 2.02 | 1.53 | 1.18 |
| Turnover Rate of Male Employees | % | 1.88 | 1.67 | 1.39 |
| Turnover Rate of Total Employees | % | 1.87 | 1.69 | 2.18 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 99 | 100 | 100 |
| Percentage of Trained Female Employees | % | 98.31 | ||
| Percentage of Trained General Employees | % | 98.31 | ||
| Percentage of Trained Male Employees | % | 98.31 | ||
| Percentage of Trained Middle Management | % | 100 | ||
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour/person | 118 | ||
| Average Training Hours (General Employees) | hour/person | 116 | ||
| Average Training Hours (General Staff) | hour/person | 116 | ||
| Average Training Hours (Male) | hour/person | 118 | ||
| Average Training Hours (Middle Management) | hour/person | 141 | ||
| Average Training Hours (Senior Management) | hour/person | 183 | ||
| Average Training Hours per Employee | Hours | 88 | 94 | 118 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Proportion of Spending on Local Suppliers | % | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Number of Customer Complaints | Person-time/million users | 11.84 | 8.75 | 6.71 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Patents Applied | Items | 1734 | 2224 | 2572 |
| Number of Patents Granted | Items | 518 | 1128 | 1666 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Registered Volunteers | Persons | 55006 | 57550 | 89714 |
| Total Public Welfare Donations | RMB thousand | 6374 | 2082 | 1045 |