2022 CHINA PACIFIC INSURANCE SUSTAINABILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| NOx emission density (kg/RMB 100 million) | kg/RMB 100 million | 5.02 | 4.36 | 3.92 | 80 |
| NOx emissions (kg) | kg | 21196 | 19219 | 17862 | 80 |
| Particulate emission density (kg/RMB 100 million) | kg/RMB 100 million | 0.48 | 0.41 | 0.36 | 80 |
| Particulate emissions (kg) | kg | 2023 | 1818 | 1643 | 80 |
| SO2 emission density (kg/RMB 100 million) | kg/RMB 100 million | 0.07 | 0.04 | 0.03 | 80 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions (scope 1) | tons of carbon dioxide equivalent | 4255 | 5931 | 5027 | 80 |
| GHG emissions (scope 2) | tons of carbon dioxide equivalent | 102556 | 99993 | 77739 | 80 |
| GHG emissions density (scope 1) (tons of carbon dioxide equivalent/RMB 100 million) | tons of carbon dioxide equivalent/RMB 100 million | 1.01 | 1.35 | 1.1 | 80 |
| GHG emissions density (scope 2) (tons of carbon dioxide equivalent/RMB 100 million) | tons of carbon dioxide equivalent/RMB 100 million | 24.69 | 22.69 | 17.07 | 80 |
| GHG emissions per capita (tons of carbon dioxide equivalent per capita) | tons CO2e per capita | 0.98 | 0.93 | 0.75 | 9 |
| SO2 emissions (kg) | kg | 303 | 160 | 114 | 80 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Carbon powder (kg) | kg | 2980 | 1051 | 81 |
| Lead acid storage battery (kg) | kg | 9449 | 11626 | 81 |
| Waste lamp tubes (kg) | kg | 13837 | 21706 | 81 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Domestic garbage (kg) | kg | 8064328 | 8259856 | 81 | |
| Ink cartridges (kg) | kg | 1489 | 600 | 81 | |
| Paper use in offices | kg | 357769 | 494722 | 337329 | 82 |
| Toner cartridges (kg) | kg | 105801 | 8523 | 81 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Consumption of electricity (kWh) | kWh | 102864519 | 168742558 | 131307453 | 81 |
| Consumption of natural gas (m³) | m³ | 1943781 | 1914525 | 1563189 | 81 |
| Efficiency of electricity consumption (kWh/RMB 100 million) | kWh/RMB 100 million | 24364.97 | 38294.62 | 28835.21 | 81 |
| Efficiency of natural gas consumption (m³/RMB 100 million) | m³/RMB 100 million | 460.41 | 434.48 | 343.28 | 81 |
| Electricity consumption at Chengdu Data Center | 10000 kWh | 3371 | 3623 | 3351 | 82 |
| Electricity consumption at Luojing Data Center | 10000 kWh | 1280 | 2140 | 2750 | 82 |
| Electricity consumption at Tianjin Data Center | 10000 kWh | 2880 | 2395 | 555 | 82 |
| PUE of Chengdu Data Center | 1.55 | 1.54 | 1.49 | 82 | |
| PUE of Luojing Data Center | 1.6 | 1.55 | 1.49 | 82 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Efficiency of water consumption (ton/RMB 100 million) | ton/RMB 100 million | 336.04 | 539.18 | 454.82 | 81 |
| Total consumption of water (ton) | ton | 1418710 | 2375863 | 2071132 | 81 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of disabled employees | 139 | 137 | 203 | 83 | |
| Number of employees | 118119 | 114108 | 110862 | 9 | |
| Number of employees at or over age 51 | % | 3.73 | 2.28 | 2.82 | 83, 85 |
| Number of employees at or under age 30 | % | 19.95 | 26.69 | 29.57 | 83, 85 |
| Number of employees hired post-retirement | 383 | 293 | 212 | 83 | |
| Number of employees in the age bracket of 31–40 | % | 10 | 13.21 | 10.82 | 83, 85 |
| Number of employees in the age bracket of 41–50 | % | 3.56 | 21240 | 21869 | 83, 85 |
| Number of employees under labor contracts | 110940 | 107000 | 104502 | 83 | |
| Number of employees under labor dispatch | 6796 | 6815 | 6148 | 83 | |
| Number of female employees | 62837 | 60375 | 58382 | 83 | |
| Number of foreign employees | 73 | 33 | 14 | 83 | |
| Number of male employees | 55282 | 53733 | 52480 | 83 | |
| Number of newly added employees | 14558 | 12823 | 10180 | 83 | |
| Ratio of female employees (%) | % | 53.2 | 52.91 | 52.66 | 9 |
| Total number of employees | 118119 | 114108 | 110862 | 83 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate in Central China | % | 11.31 | 14.06 | 15.15 | 85 |
| Employee turnover rate in East China | % | 10.3 | 15.74 | 13.09 | 85 |
| Employee turnover rate in North China | % | 6.53 | 9.47 | 6.63 | 85 |
| Employee turnover rate in Northeast China | % | 29.27 | 12.57 | 6 | 85 |
| Employee turnover rate in Northwest China | % | 11.01 | 13.08 | 8.55 | 85 |
| Employee turnover rate in South China | % | 19.32 | 20.15 | 20.4 | 85 |
| Employee turnover rate in Southwest China | % | 16.02 | 16.1 | 19.28 | 85 |
| Female employee turnover rate | % | 10.93 | 13.74 | 11.65 | 85 |
| Male employee turnover rate | % | 14.48 | 15.49 | 15.67 | 85 |
| Total employee turnover rate (%) | % | 12.59 | 14.54 | 13.8 | 85 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of working days lost to work injury (day) | day | 1994 | 2011 | 3247 | 85 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of video conference | times | 19393 | 25470 | 37237 | 82 |
| Ratio of female employees trained (%) | % | 52 | 52.3 | 86 | |
| Ratio of male employees trained (%) | % | 48 | 47.7 | 86 | |
| Ratio of mid-level management trained (%) | % | 5 | 0.8 | 86 | |
| Ratio of ordinary employees trained (%) | % | 94.3 | 99.1 | 86 | |
| Ratio of senior executives trained (%) | % | 0.7 | 0.1 | 86 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average length of training for female employees (hour) | hour | 37.4 | 101.7 | 13.7 | 86 |
| Average length of training for male employees (hour) | hour | 38.2 | 93.9 | 13.7 | 86 |
| Average length of training for mid-level management (hour) | hour | 55.6 | 93.9 | 13 | 86 |
| Average length of training for ordinary employees (hour) | hour | 36.4 | 98.7 | 14.6 | 86 |
| Average length of training for senior executives (hour) | hour | 92.2 | 100.8 | 13.4 | 86 |
| Total expenditure for employee training (RMB 0000) | RMB 0000 | 315 | 306 | 366 | 9 |
| Total expenditure for employee training (RMB 10000) | RMB 10000 | 315 | 306 | 366 | 86 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Net assets (RMB million) | RMB million | 215224 | 226741 | 228446 | 9 |
| Number of suppliers in Central China | 10 | 11 | 6 | 86 | |
| Number of suppliers in East China | 386 | 363 | 323 | 86 | |
| Number of suppliers in North China | 138 | 130 | 130 | 86 | |
| Number of suppliers in Northeast China | 2 | 3 | 2 | 86 | |
| Number of suppliers in Northwest China | 1 | 1 | 86 | ||
| Number of suppliers in Overseas | 5 | 3 | 1 | 86 | |
| Number of suppliers in South China | 44 | 53 | 51 | 86 | |
| Number of suppliers in Southwest China | 15 | 12 | 13 | 86 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Operating revenue (RMB million) | RMB million | 422182 | 440643 | 455372 | 9 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Annual number of electronic policies | 10000 | 43524 | 61444 | 58103 | 82 |
| Average complaint disposal cycle time for life insurance (day) | day | 5.44 | 5.45 | 7.19 | 88 |
| Average settlement cycle time for small-amount claims (day) - CPIC Life Insurance | day | 0.21 | 0.16 | 0.17 | 88 |
| Call completion rate (%) - CPIC Life Insurance | % | 99.76 | 99.51 | 99.65 | 88 |
| Call completion rate (%) - CPIC P&C Insurance | % | 99.28 | 98.62 | 98.29 | 88 |
| IVR satisfaction for 95500 call services (%) - CPIC P&C Insurance | % | 99.98 | 99.99 | 99.99 | 88 |
| Number of clients ('0000) | '0000 | 14894 | 16839 | 17053 | 9 |
| Number of complaint referrals from regulators - CPIC Health Insurance | 16 | 87 | |||
| Number of complaint referrals from regulators - CPIC Life Insurance | 6520 | 87 | |||
| Number of complaint referrals from regulators - CPIC Property and Casualty Insurance | 2275 | 87 | |||
| Number of complaints per 10000 persons - CPIC Health Insurance | 0.05 | 87 | |||
| Number of complaints per 10000 persons - CPIC Life Insurance | 0.04 | 87 | |||
| Number of complaints per 10000 persons - CPIC Property and Casualty Insurance | N/A | 87 | |||
| Number of complaints per 10000 policies - CPIC Health Insurance | 0.26 | 87 | |||
| Number of complaints per 10000 policies - CPIC Life Insurance | 0.3 | 87 | |||
| Number of complaints per 10000 policies - CPIC Property and Casualty Insurance | 0.002 | 87 | |||
| Number of complaints per RMB 100 million premium - CPIC Health Insurance | 1.84 | 87 | |||
| Number of complaints per RMB 100 million premium - CPIC Life Insurance | 2.93 | 87 | |||
| Number of complaints per RMB 100 million premium - CPIC Property and Casualty Insurance | 1.35 | 87 | |||
| Number of complaints received - CPIC Health Insurance | 791 | 87 | |||
| Number of complaints received - CPIC Life Insurance | 194859 | 87 | |||
| Number of complaints received - CPIC Property and Casualty Insurance | 225004 | 87 | |||
| Number of electronic endorsements | 10000 | 3363 | 3552 | 5840 | 82 |
| Number of electronic invoices | 10000 | 4248 | 3218 | 1706 | 82 |
| Number of electronic letters | 10000 | 29677 | 32645 | 23261 | 82 |
| Number of electronic policies ('0000) | '0000 | 43524 | 61444 | 58103 | 9 |
| Number of electronic signatures | 10000 | 17027 | 20262 | 9160 | 82 |
| Number of mobile claim settlement | 10000 policies | 729 | 863 | 668 | 82 |
| Number of teleconference | times | 732 | 436 | 85 | 82 |
| Ratio of CPIC Life Insurance's mobile post-sale | % | 85 | 87 | 92 | 82 |
| Ratio of P&C insurance complaints handled in a timely manner (%) | % | 100 | 100 | 100 | 88 |
| Ratio of P&C insurance complaints resolved all at once (%) | % | 96 | 95 | 93.53 | 88 |
| Ratio of calls answered in 20 seconds (%) - CPIC Life Insurance | % | 99.6 | 99.48 | 99.55 | 88 |
| Ratio of claim disputes (%) - CPIC Health Insurance | % | 31.2 | 87 | ||
| Ratio of claim disputes (%) - CPIC Life Insurance | % | 5.6 | 87 | ||
| Ratio of claim disputes (%) - CPIC Property and Casualty Insurance | % | 69.8 | 87 | ||
| Ratio of complaints about non-vehicle insurance (%) - CPIC Health Insurance | % | N/A | 87 | ||
| Ratio of complaints about non-vehicle insurance (%) - CPIC Life Insurance | % | N/A | 87 | ||
| Ratio of complaints about non-vehicle insurance (%) - CPIC Property and Casualty Insurance | % | 34.8 | 87 | ||
| Ratio of complaints about vehicle insurance (%) - CPIC Health Insurance | % | N/A | 87 | ||
| Ratio of complaints about vehicle insurance (%) - CPIC Life Insurance | % | N/A | 87 | ||
| Ratio of complaints about vehicle insurance (%) - CPIC Property and Casualty Insurance | % | 65.2 | 87 | ||
| Ratio of complaints by region - Central China - CPIC Health Insurance | % | – | 87 | ||
| Ratio of complaints by region - Central China - CPIC Life Insurance | % | 16.5 | 87 | ||
| Ratio of complaints by region - Central China - CPIC Property and Casualty Insurance | % | 6.4 | 87 | ||
| Ratio of complaints by region - East China - CPIC Health Insurance | % | 18.8 | 87 | ||
| Ratio of complaints by region - East China - CPIC Life Insurance | % | 30.4 | 87 | ||
| Ratio of complaints by region - East China - CPIC Property and Casualty Insurance | % | 49.1 | 87 | ||
| Ratio of complaints by region - North China - CPIC Health Insurance | % | 18.8 | 87 | ||
| Ratio of complaints by region - North China - CPIC Life Insurance | % | 18.1 | 87 | ||
| Ratio of complaints by region - North China - CPIC Property and Casualty Insurance | % | 14.8 | 87 | ||
| Ratio of complaints by region - Northeast China - CPIC Health Insurance | % | – | 87 | ||
| Ratio of complaints by region - Northeast China - CPIC Life Insurance | % | 16.3 | 87 | ||
| Ratio of complaints by region - Northeast China - CPIC Property and Casualty Insurance | % | 4.3 | 87 | ||
| Ratio of complaints by region - Northwest China - CPIC Health Insurance | % | – | 87 | ||
| Ratio of complaints by region - Northwest China - CPIC Life Insurance | % | 5.6 | 87 | ||
| Ratio of complaints by region - Northwest China - CPIC Property and Casualty Insurance | % | 6.3 | 87 | ||
| Ratio of complaints by region - South China - CPIC Health Insurance | % | 56.2 | 87 | ||
| Ratio of complaints by region - South China - CPIC Life Insurance | % | 4.9 | 87 | ||
| Ratio of complaints by region - South China - CPIC Property and Casualty Insurance | % | 13.4 | 87 | ||
| Ratio of complaints by region - Southwest China - CPIC Health Insurance | % | 6.2 | 87 | ||
| Ratio of complaints by region - Southwest China - CPIC Life Insurance | % | 8.2 | 87 | ||
| Ratio of complaints by region - Southwest China - CPIC Property and Casualty Insurance | % | 5.7 | 87 | ||
| Ratio of complaints handled and closed in a timely manner (%) - CPIC Health Insurance | % | 100 | 87 | ||
| Ratio of complaints handled and closed in a timely manner (%) - CPIC Life Insurance | % | 100 | 87 | ||
| Ratio of complaints handled and closed in a timely manner (%) - CPIC Property and Casualty Insurance | % | 100 | 87 | ||
| Ratio of life insurance complaints handled in a timely manner (%) | % | 100 | 100 | 100 | 88 |
| Ratio of major life insurance complaints closed (%) | % | 100 | 100 | 100 | 88 |
| Ratio of minor life insurance complaints closed (%) | % | 100 | 100 | 100 | 88 |
| Ratio of other disputes (%) - CPIC Life Insurance | % | 26.9 | 87 | ||
| Ratio of other disputes (%) - CPIC Property and Casualty Insurance | % | 20.7 | 87 | ||
| Ratio of sales disputes (%) - CPIC Health Insurance | % | 6.3 | 87 | ||
| Ratio of sales disputes (%) - CPIC Life Insurance | % | 67.5 | 87 | ||
| Ratio of sales disputes (%) - CPIC Property and Casualty Insurance | % | 9.5 | 87 | ||
| Ratio of small-amount pay-out settled in 5 days (%) - CPIC Life Insurance | % | 99 | 99 | 99 | 88 |
| Satisfaction of incoming call services - CPIC Life Insurance | 96.29 | 96.48 | 98.21 | 88 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of SMS notices | 10000 | 232184 | 220770 | 171707 | 82 |
| Volume of business solicited through mobile phones | 10000 policies | 4959 | 4419 | 4620 | 82 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Ratio of other disputes (%) - CPIC Health Insurance | % | 62.5 | 87 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Investor services (times) | times | 650 | 678 | 9 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Anti-embezzlement training (person-times) | person-times | 12691 | 17131 | 102161 | 9 |
| Board meetings (times) | times | 10 | 6 | 7 | 9 |
| Length of anti-embezzlement training (hour) | hour | 9515 | 12843 | 51906 | 83 |
| Number of people trained in anti-embezzlement training | 12691 | 17131 | 102161 | 83 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Donation for public welfare (RMB million) | RMB million | 41 | 78 | 50 | 9 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Social contribution per share (RMB) | RMB | 5.57 | 9 | ||
| Video/Teleconference (times) | times | 20125 | 25906 | 37322 | 9 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 2023 | 1818 | 1643 |
| NOₓ Emission Intensity (By Revenue) | kg/RMB 100 million | 5.02 | 4.36 | 3.92 |
| NOₓ Emissions | kg | 21196 | 19219 | 17862 |
| PM Emission Intensity (By Revenue) | kg/RMB 100 million | 0.48 | 0.41 | 0.36 |
| SOₓ Emission Intensity (By Revenue) | kg/RMB 100 million | 0.07 | 0.04 | 0.03 |
| SOₓ Emissions | kg | 303 | 160 | 114 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of carbon dioxide equivalent | 4255 | 5931 | 5027 |
| Indirect Energy Emissions (Scope 2) | tons of carbon dioxide equivalent | 102556 | 99993 | 77739 |
| Scope 1 GHG Emissions Intensity (By Revenue) | tons of carbon dioxide equivalent/RMB 100 million | 1.01 | 1.35 | 1.1 |
| Scope 2 GHG Emissions Intensity (By Revenue) | tons of carbon dioxide equivalent/RMB 100 million | 24.69 | 22.69 | 17.07 |
| Total GHG Emissions | tons of carbon dioxide equivalent | 106811 | 105924 | 82766 |
| Total GHG Emissions Intensity (By Employee) | tons CO2e per capita | 0.98 | 0.93 | 0.75 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Hazardous Waste (Used Batteries) | kg | 9449 | 11626 |
| Total Hazardous Waste | kg | 26266 | 34383 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | kg | 8064328 | 8259856 | |
| Paper Waste | kg | 357769 | 494722 | 337329 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct Energy Intensity (By Revenue) | m³/RMB 100 million | 460.41 | 434.48 | 343.28 |
| Energy Consumption Intensity (By Revenue) | kWh/RMB 100 million | 24364.97 | 38294.62 | 28835.21 |
| Grid Electricity Consumption | kWh | 102864519 | 168742558 | 131307453 |
| Natural Gas Consumption | m³ | 1943781 | 1914525 | 1563189 |
| Purchased Electricity | kWh | 102864519 | 168742558 | 131307453 |
| Purchased Electricity Intensity (By Revenue) | kWh/RMB 100 million | 24364.97 | 38294.62 | 28835.21 |
| Total Indirect Energy Consumption | kWh | 102864519 | 168742558 | 131307453 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption | ton | 1418710 | 2375863 | 2071132 |
| Water Consumption Intensity (By Revenue) | ton/RMB 100 million | 336.04 | 539.18 | 454.82 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 71689 | 73282 | 74722 | |
| Number of Employees Aged Above 50 | 7070 | 7738 | 8142 | |
| Number of Employees Aged Below 30 | 39360 | 33088 | 27998 | |
| Number of Female Employees | 62837 | 60375 | 58382 | |
| Number of Male Employees | 55282 | 53733 | 52480 | |
| Number of New Employees | 14558 | 12823 | 10180 | |
| Number of Total Employees | 118119 | 114108 | 110862 | |
| Percentage of Employees Aged 30-50 | % | 76.32 | 71.03 | 67.61 |
| Percentage of Employees Aged Above 50 | % | 3.73 | 2.28 | 2.82 |
| Percentage of Employees Aged Below 30 | % | 19.95 | 26.69 | 29.57 |
| Percentage of Female Employees | % | 53.2 | 52.91 | 52.66 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees in Central China | % | 11.31 | 14.06 | 15.15 |
| Turnover Rate of Employees in East China | % | 10.3 | 15.74 | 13.09 |
| Turnover Rate of Employees in North China | % | 6.53 | 9.47 | 6.63 |
| Turnover Rate of Employees in Northeast China | % | 29.27 | 12.57 | 6 |
| Turnover Rate of Employees in Northwest China | % | 11.01 | 13.08 | 8.55 |
| Turnover Rate of Employees in South China | % | 19.32 | 20.15 | 20.4 |
| Turnover Rate of Employees in Southwest China | % | 16.02 | 16.1 | 19.28 |
| Turnover Rate of Female Employees | % | 10.93 | 13.74 | 11.65 |
| Turnover Rate of Male Employees | % | 14.48 | 15.49 | 15.67 |
| Turnover Rate of Total Employees | % | 12.59 | 14.54 | 13.8 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 1994 | 2011 | 3247 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 52 | 52.3 |
| Percentage of Trained General Employees | % | 94.3 | 99.1 |
| Percentage of Trained Male Employees | % | 48 | 47.7 |
| Percentage of Trained Middle Management | % | 5 | 0.8 |
| Percentage of Trained Senior Management | % | 0.7 | 0.1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour | 37.4 | 101.7 | 13.7 |
| Average Training Hours (General Staff) | hour | 36.4 | 98.7 | 14.6 |
| Average Training Hours (Male) | hour | 38.2 | 93.9 | 13.7 |
| Average Training Hours (Middle Management) | hour | 55.6 | 93.9 | 13 |
| Average Training Hours (Senior Management) | hour | 92.2 | 100.8 | 13.4 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Suppliers in Central China | 10 | 11 | 6 | |
| Number of Suppliers in East China | 386 | 363 | 323 | |
| Number of Suppliers in North China | 138 | 130 | 130 | |
| Number of Suppliers in Northeast China | 2 | 3 | 2 | |
| Number of Suppliers in Northwest China | 1 | 1 | ||
| Number of Suppliers in Overseas | 5 | 3 | 1 | |
| Number of Suppliers in South China | 44 | 53 | 51 | |
| Number of Suppliers in Southwest China | 15 | 12 | 13 | |
| Number of Total Suppliers | 600 | 606 | 527 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | 194859 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Average Hours of Anti-corruption Training | hour/person | 0.75 | 0.75 | 0.51 |
| Number of Attendance for Anti-corruption Training | person-times | 12691 | 17131 | 102161 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 12691 | 17131 | 102161 |
| Total Hours of Anti-corruption Training | hour | 9515 | 12843 | 51906 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Social Investment | RMB | 5.57 |