CORPORATE SOCIAL RESPONSIBILITY REPORT 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Sewage emissions | million tons | 29.55 | 28.69 | 83 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas emissions per unit of information flow | tons CO2e/TB | 0.0194 | 0.0154 | 83 |
| Greenhouse gas emissions per unit operating revenue | tons CO2e/RMB million | 35.18 | 32.76 | 83 |
| SO2 emissions | tons | 26.86 | 24.54 | 83 |
| Scope 1: Direct greenhouse gas emissions | million tons CO2e | 0.28 | 0.2 | 83 |
| Scope 2: Indirect greenhouse gas emissions | million tons CO2e | 15.18 | 15.57 | 83 |
| Total greenhouse gas emissions | million tons CO2e | 15.46 | 15.77 | 83 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Electronic waste produced per unit operating revenue | tons/RMB million | 0.09 | 0.07 | 83 |
| Hazardous waste produced | tons | 17760.76 | 22540.19 | 83 |
| Hazardous waste produced per unit operating revenue | tons/RMB million | 0.04 | 0.05 | 83 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Electronic waste produced | tons | 39943.05 | 31435.86 | 83 |
| Non-hazardous waste produced | tons | 23243.5 | 23296.69 | 83 |
| Non-hazardous waste produced per unit operating revenue | tons/RMB million | 0.05 | 0.05 | 83 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Coal consumption | MWh | 14644.36 | 13108.48 | 83 |
| Diesel consumption | MWh | 233367.89 | 173041.02 | 83 |
| Electricity consumption | MWh | 25870177.27 | 26598676.9 | 83 |
| Gasoline consumption | MWh | 756017.63 | 507487.19 | 83 |
| Internet backbone network interconnection bandwidth | Gbps | 17705 | 32720 | 84 |
| Natural gas consumption | MWh | 95563.15 | 101412.81 | 83 |
| Number of co-built indoor distribution systems participated | 68339 | 87 | ||
| Number of co-built pipelines participated | kilometres | 8076 | 6792 | 87 |
| Number of co-shared pipelines provided | kilometres | 1210 | 896 | 87 |
| Number of provided pole line co-shared | kilometres | 19829 | 13595 | 87 |
| Overall energy consumption | MWh | 27336280.16 | 27690911.34 | 83 |
| Overall energy consumption per unit of information flow | MWh/TB | 0.0344 | 0.027 | 83 |
| Overall energy consumption per unit operating revenue | MWh/RMB million | 62.19 | 57.52 | 83 |
| Power consumption per carrier frequency at base stations | kwh/carrier frequency | 1391.04 | 1437.82 | 83 |
| Purchased heat consumption amount | MWh | 367109.87 | 297184.94 | 83 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Reclaimed water consumption | tons | 61332.93 | 286508.75 | 83 |
| Water consumption | million tons | 34.76 | 33.76 | 83 |
| Water consumption per unit operating revenue | tons/RMB million | 79.08 | 70.12 | 83 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Investment in energy saving and environmental conservation | RMB million | 764.19 | 1357.95 | 84 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of employees aged 30-49 | 176572 | 168584 | 85 | |
| Number of employees aged 50 and above | 64622 | 71041 | 85 | |
| Number of employees in Hong Kong, Macau, Taiwan and overseas branches | 2141 | 2200 | 85 | |
| Number of employees in Mainland China | 276781 | 278483 | 85 | |
| Number of employees under the age of 30 | 37728 | 41058 | 85 | |
| Number of female employees | 89461 | 88910 | 85 | |
| Number of full-time employees | 272157 | 274229 | 85 | |
| Number of male employees | 189461 | 191773 | 85 | |
| Number of new employees | 12016 | 14021 | 85 | |
| Number of part-time employees | 6765 | 6454 | 85 | |
| Percentage of ethnic minority employees | % | 6.81 | 6.87 | 85 |
| Proportion of female managers | % | 20.89 | 21.3 | 85 |
| Total number of employees | 278922 | 280683 | 85 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of female among new employees | % | 36.81 | 34.77 | 85 |
| Turnover rate of employees aged 30-49 | % | 1.13 | 0.83 | 85 |
| Turnover rate of employees aged 50 and above | % | 0.71 | 0.64 | 85 |
| Turnover rate of employees in Hong Kong, Macau, Taiwan and overseas branches | % | 0.47 | 0.55 | 85 |
| Turnover rate of employees in Mainland China | % | 1.59 | 1.27 | 85 |
| Turnover rate of employees under the age of 30 | % | 5.18 | 4.11 | 85 |
| Turnover rate of female employees | % | 1.64 | 1.31 | 85 |
| Turnover rate of male employees | % | 1.55 | 1.24 | 85 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Fatality rate per 1000 employees | deaths per thousand employees | 0.0036 | 88 |
| Number of work-related fatalities | 1 | 88 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of emergency communication equipment dispatched | set-times | 110731 | 113928 | 87 |
| Number of emergency communication vehicles dispatched | vehicle-times | 182773 | 273941 | 87 |
| Number of participants in health and safety trainings | person-times | 353057 | 670461 | 85 |
| Number of participants in safety emergency drills | person-times | 244619 | 445539 | 85 |
| Participation rate of employee health checkup | % | 90.4 | 94.45 | 85 |
| Personnel involved in emergency communication support | person-times | 676075 | 840242 | 87 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of employees enrolled in online college | 10000 persons | 22.69 | 24.96 | 86 |
| Number of employees passed skill certification exams | person-times | 20794 | 24602 | 86 |
| Number of female employees trained | person-times | 187128 | 127203 | 86 |
| Number of general employees trained | person-times | 396054 | 321030 | 86 |
| Number of internal trainers | 14289 | 13280 | 86 | |
| Number of male employees trained | person-times | 270768 | 245429 | 86 |
| Number of middle-level management trained | person-times | 61343 | 51105 | 86 |
| Number of senior management trained | person-times | 499 | 497 | 86 |
| Proportion of female employees participating in training | % | 61.9 | 47.42 | 86 |
| Proportion of general employees participating in training | % | 57.8 | 42.34 | 86 |
| Proportion of male employees participating in training | % | 58.7 | 41.62 | 86 |
| Proportion of middle-level management participating in training | % | 74.7 | 50.87 | 86 |
| Proportion of senior management participating in training | % | 83.2 | 98.39 | 86 |
| Total number of participants trained | 10000 person-times | 45.79 | 37.26 | 86 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training time in online college per employee | hours/person | 40.73 | 57.15 | 86 |
| Average training time per employee | hours/person | 43.16 | 31.65 | 86 |
| Average training time per female employee | hours/person | 54.56 | 33.24 | 86 |
| Average training time per general employee | hours/person | 41.95 | 31.14 | 86 |
| Average training time per male employee | hours/person | 37.75 | 30.93 | 86 |
| Average training time per middle-level management | hours/person | 52.74 | 34.67 | 86 |
| Average training time per senior management | hours/person | 87.94 | 90.31 | 86 |
| Training expenses per employee | RMB/person | 2693.82 | 2355.3 | 86 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Countries and regions of mobile data international roaming and roaming in Hong Kong, Macau and Taiwan | 248 | 251 | 84 | |
| Domestic administrative village fibre broadband coverage | % | 97 | 97 | 84 |
| International interconnection bandwidth | Gbps | 10792 | 10964.76 | 84 |
| Number of suppliers from other countries and regions | 381 | 374 | 84 | |
| Number of suppliers in Mainland China | 18515 | 23706 | 84 | |
| Number of suppliers in regions of Hong Kong, Macau and Taiwan of China | 145 | 157 | 84 | |
| Total number of suppliers | 19041 | 24237 | 84 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Call completion rate for access line | % | 92.25 | 91.72 | 84 |
| Call completion rate of mobile communication network | % | 99.14 | 99.24 | 84 |
| Call drop rate of mobile communication | % | 0.03 | 0.03 | 84 |
| Customer complaint rate | person-times/million users | 96.2 | 75 | 84 |
| Fixed broadband satisfaction | points | 80.95 | 82.34 | 84 |
| International customer satisfaction | points | 93.8 | 93.3 | 84 |
| Mobile service satisfaction | points | 81.56 | 81.53 | 84 |
| Number of customer complaints | person-times | 64492 | 52600 | 84 |
| Number of phishing and fraud websites blocked | 2925 | 675 | 84 | |
| Packet loss rate of broadband Internet ChinaNet backbone network | % | 0.03 | 0.03 | 84 |
| Percentage of in-time response to international customer repair reports | % | 99.68 | 99.55 | 84 |
| Wireline voice satisfaction | points | 87.44 | 87.43 | 84 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of new invention patents granted | 481 | 560 | 84 | |
| Number of new patents granted | 505 | 602 | 84 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of corruption cases | 1 | 84 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Attendance of anti-corruption education and trainings | person-times | 1170320 | 1398273 | 84 |
| Number of anti-corruption education activities | 24997 | 23574 | 84 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of emergency public service messages sent | million pieces | 17911.36 | 27543.32 | 87 |
| Number of participants in volunteering activities | 10000 persons | 13.74 | 20.11 | 87 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of participated pole line co-built | kilometres | 3488 | 1412 | 87 |
| Number of volunteering activities | sessions | 12754 | 16417 | 87 |
| Total service time of volunteers | 10000 hours | 65.13 | 108.57 | 87 |
| Volunteer service activities input amount | RMB million | 19.02 | 16.44 | 87 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| SOâ‚“ Emissions | tons | 26.86 | 24.54 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | million tons CO2e | 0.28 | 0.2 |
| Indirect Energy Emissions (Scope 2) | million tons CO2e | 15.18 | 15.57 |
| Total GHG Emissions | million tons CO2e | 15.46 | 15.77 |
| Total GHG Emissions Intensity (By Revenue) | tons CO2e/RMB million | 35.18 | 32.76 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Hazardous Electronic Waste | tons | 39943.05 | 31435.86 |
| Total Hazardous Waste | tons | 17760.76 | 22540.19 |
| Total Hazardous Waste Intensity (By Revenue) | tons/RMB million | 0.04 | 0.05 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | tons/RMB million | 0.05 | 0.05 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 233367.89 | 173041.02 |
| Energy Consumption Intensity (By Revenue) | MWh/RMB million | 62.19 | 57.52 |
| Fossil Fuel Consumption | MWh | 14644.36 | 13108.48 |
| Gasoline Consumption | MWh | 756017.63 | 507487.19 |
| Natural Gas Consumption | MWh | 95563.15 | 101412.81 |
| Purchased Electricity | MWh | 25870177.27 | 26598676.9 |
| Purchased Heating | MWh | 367109.87 | 297184.94 |
| Total Energy Consumption | MWh | 27336280.16 | 27690911.34 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Recycled Water Usage | tons | 61332.93 | 286508.75 |
| Total Wastewater Discharge | million tons | 29.55 | 28.69 |
| Water Consumption | million tons | 34.76 | 33.76 |
| Water Consumption Intensity (By Revenue) | tons/RMB million | 79.08 | 70.12 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | RMB million | 764.19 | 1357.95 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 176572 | 168584 | |
| Number of Employees Aged Above 50 | 64622 | 71041 | |
| Number of Employees Aged Below 30 | 37728 | 41058 | |
| Number of Employees in Hong Kong and Mainland China | 278922 | 280683 | |
| Number of Employees in Mainland China | 276781 | 278483 | |
| Number of Female Employees | 89461 | 88910 | |
| Number of Full-time Employees | 272157 | 274229 | |
| Number of Male Employees | 189461 | 191773 | |
| Number of New Employees | 12016 | 14021 | |
| Number of Part-time Employees | 6765 | 6454 | |
| Number of Total Employees | 278922 | 280683 | |
| Percentage of Employees Aged 30-50 | % | 63.33 | 60.08 |
| Percentage of Employees Aged Above 50 | % | 23.16 | 25.3 |
| Percentage of Employees Aged Below 30 | % | 13.53 | 14.63 |
| Percentage of Employees in Mainland China | % | 99.23 | 99.22 |
| Percentage of Female Employees | % | 32.08 | 31.69 |
| Percentage of Full-time Employees | % | 97.57 | 97.7 |
| Percentage of Male Employees | % | 67.92 | 68.31 |
| Percentage of New Employees | % | 4.31 | 5 |
| Percentage of Part-time Employees | % | 2.43 | 2.3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.13 | 0.83 |
| Turnover Rate of Employees Aged Above 50 | % | 0.71 | 0.64 |
| Turnover Rate of Employees Aged Below 30 | % | 5.18 | 4.11 |
| Turnover Rate of Employees in Hong Kong | % | 0.47 | 0.55 |
| Turnover Rate of Employees in Mainland China | % | 1.59 | 1.27 |
| Turnover Rate of Female Employees | % | 1.64 | 1.31 |
| Turnover Rate of Male Employees | % | 1.55 | 1.24 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | deaths per thousand employees | 0.0036 | ||
| Fatalities Rate of the Last 3 Years | deaths per thousand employees | 0.0012 | 0.0012 | 0.0012 |
| Number of Fatalities as a Result of Work-related Injuries | count | 1 | ||
| Number of Fatalities of the Last 3 Years | count | 1 | 1 | 1 |
| Number of Work-related Fatalities | count | 1 | ||
| Work-related Fatalities Rate | deaths per thousand employees | 0.0036 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Health Check Coverage for Employees | % | 90.4 | 94.45 |
| Number of People Receiving Training on Work Safety | person-times | 353057 | 670461 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | None | None |
| Percentage of Trained Female Employees | % | 61.9 | 47.42 |
| Percentage of Trained General Employees | % | 57.8 | 42.34 |
| Percentage of Trained Male Employees | % | 58.7 | 41.62 |
| Percentage of Trained Middle Management | % | 74.7 | 50.87 |
| Percentage of Trained Senior Management | % | 83.2 | 98.39 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours/person | 54.56 | 33.24 |
| Average Training Hours (General Staff) | hours/person | 41.95 | 31.14 |
| Average Training Hours (Male) | hours/person | 37.75 | 30.93 |
| Average Training Hours (Middle Management) | hours/person | 52.74 | 34.67 |
| Average Training Hours (Senior Management) | hours/person | 87.94 | 90.31 |
| Average Training Hours per Employee | hours/person | 43.16 | 31.65 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Suppliers in Mainland China | 18515 | 23706 | |
| Number of Total Suppliers | 19041 | 24237 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Complaint Growth Rate | % | -18.45 | |
| Total Number of Customer Complaints | person-times | 64492 | 52600 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Invention Patents | 481 | 560 | |
| Number of Patents Granted | 505 | 602 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Confirmed Incidents of Corruption | 1 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Anti-corruption Training Session | 24997 | 23574 | |
| Number of Attendance for Anti-corruption Training | person-times | 1170320 | 1398273 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Investment in Volunteer Activities | RMB million | 19.02 | 16.44 |
| Number of Participations in Volunteer Activities | person-times | 137400 | 201100 |
| Number of Volunteer Activities Sessions | sessions | 12754 | 16417 |
| Total Volunteer Service Hours | hours | 651300 | 1085700 |