Environmental, Social and Governance Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2030 | Report Pages |
|---|---|---|---|---|---|
| Coverage for the WACI of the investment portfolio | % | 69 | 67 | 32 | |
| Direct Scope 1 emissions (kgCO2e/m2) | kgCO2e/m2 | 4.02 | 4.78 | 84 | |
| Direct Scope 1 emissions (tCO2e) | tCO2e | 1.481 | 1.645 | 84 | |
| Direct Scope 1 emissions (tCO2e/FTE) | tCO2e/FTE | 0.1 | 0.11 | 84 | |
| Direct Scope 2 (market based) emissions (kgCO2e/m2) | kgCO2e/m2 | 54.21 | 49.23 | 84 | |
| Direct Scope 2 (market based) emissions (tCO2e) | tCO2e | 19.986 | 16.938 | 84 | |
| Direct Scope 2 (market based) emissions (tCO2e/FTE) | tCO2e/FTE | 1.37 | 1.11 | 84 | |
| Emissions from activities for which the company own and control, including combustion of fuel and operation facilities (Scope 1) tCO2e - Global (excluding UK and offshore) | tCO2e | 3954 | 1522 | 98 | |
| Emissions from activities for which the company own and control, including combustion of fuel and operation facilities (Scope 1) tCO2e - UK and offshore | tCO2e | 122 | 123 | 98 | |
| Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, location based) tCO2e - Global (excluding UK and offshore) | tCO2e | 36516 | 19749 | 98 | |
| Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, location based) tCO2e - UK and offshore | tCO2e | 122 | 131 | 98 | |
| Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, market based) tCO2e - Global (excluding UK and offshore) | tCO2e | 34900 | 16719 | 98 | |
| Emissions from purchase of electricity, heat, steam and cooling purchased for own use (Scope 2, market based) tCO2e - UK and offshore | tCO2e | 177 | 219 | 98 | |
| Energy consumption used to calculate above emissions: kWh (Scope 1) - Global (excluding UK and offshore) | kWh | 19252400 | 7039834 | 98 | |
| Energy consumption used to calculate above emissions: kWh (Scope 1) - UK and offshore | kWh | 663621 | 671652 | 98 | |
| Energy consumption used to calculate above emissions: kWh (Scope 2) - Global (excluding UK and offshore) | kWh | 69984995 | 32849795 | 98 | |
| Energy consumption used to calculate above emissions: kWh (Scope 2) - UK and offshore | kWh | 559790 | 638894 | 98 | |
| Intensity ratio tCO2e/FTE - Global (excluding UK and offshore) | tCO2e/FTE | 2.3354 | 1.4028 | 98 | |
| Intensity ratio tCO2e/FTE - UK and offshore | tCO2e/FTE | 1.1675 | 1.5875 | 98 | |
| Intensity ratio tCO2e/m2 - Global (excluding UK and offshore) | tCO2e/m2 | 0.085 | 0.064 | 98 | |
| Intensity ratio tCO2e/m2 - UK and offshore | tCO2e/m2 | 0.0119 | 0.0222 | 98 | |
| Operational emissions intensity (Scope 1 and 2, market-based) ratio | tCO2e/FTE | 1.21 | 9 | ||
| Operational emissions intensity (tCO2e/FTE) | tCO2e/FTE | 1.47 | 1.21 | 32 | |
| Operational emissions intensity ratio (tCO2e/FTE) | tCO2e/FTE | 1.21 | 31 | ||
| Reduction in the weighted average carbon intensity (WACI) of investment portfolio compared to 2019 baseline | percent | 43 | 31 | ||
| Scope 1 (tCO2e) | tCO2e | 1481 | 1645 | 32 | |
| Scope 1 emissions | tCO2e | 1481 | 1645 | 39 | |
| Scope 2 emissions – location-based | tCO2e | 21547 | 19880 | 39 | |
| Scope 2 emissions – market-based | tCO2e | 19986 | 16938 | 39 | |
| Scope 2 – location based (tCO2e) | tCO2e | 21547 | 19880 | 32 | |
| Scope 2 – market-based (tCO2e) | tCO2e | 19986 | 16938 | 32 | |
| Scope 3 (upstream activities)†(tCO2e) | tCO2e | 8798 | 9487 | 32 | |
| Scope 3 business travel emissions increase compared with 2020 (Asia) | percent | 26 | 40 | ||
| Scope 3 business travel emissions increase compared with 2021 (Asia) | percent | 173 | 40 | ||
| Scope 3 emissions (upstream activities) | tCO2e | 8793 | 9487 | 39 | |
| Scope 3: Downstream activities (financed emissions) (tCO2e) | tCO2e | 4700000 | 3100000 | 32 | |
| Targeted operational emissions intensity ratio (tCO2e/FTE) for 2030 | tCO2e/FTE | 1.65 | 31 | ||
| Tonnes per employee – Scope 1 and 2 | 1.47 | 1.21 | 39 | ||
| Total Scope 1 and 2 using market-based approach | tCO2e | 21467 | 18583 | 39 | |
| Total Scope 1, 2 and 3 (upstream activities) using market-based approach | tCO2e | 30260 | 28069 | 39 | |
| Total gross Scope 1 and Scope 2 emissions (location-based) tCO2e - Global (excluding UK and offshore) | tCO2e | 40470 | 21272 | 98 | |
| Total gross Scope 1 and Scope 2 emissions (location-based) tCO2e - UK and offshore | tCO2e | 244 | 254 | 98 | |
| WACI (weighted average of tCO2e/$m revenue) | tCO2e/$m revenue | 296 | 219 | 32 | |
| Weighted average carbon intensity of investment portfolio | percent reduction from 2019 baseline | 43 | 9 | ||
| kg per m² – Scope 1 and 2 | 58.22 | 54.01 | 39 | ||
| kg per m² – Scope 1, 2 and 3 (upstream activities) | 82.09 | 81.59 | 39 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total non-hazardous waste produced (tonnes) | tonnes | 222 | 357 | 84 |
| Total non-hazardous waste produced (tonnes/FTE) | tonnes/FTE | 0.02 | 0.02 | 84 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2025 | 2030 | 2035 | 2040 | 2045 | 2050 | 2055 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|
| Carbon price, Asia, Disorderly transition scenario | US$/tCO2 | 139.7 | 197.8 | 276.1 | 377 | 512.6 | 698.9 | 797.8 | 37 | |
| Carbon price, Asia, Orderly transition scenario | US$/tCO2 | 61.5 | 87.4 | 122.7 | 171.4 | 237.6 | 325.4 | 366 | 37 | |
| Carbon price, Sub-Saharan Africa, Disorderly transition scenario | US$/tCO2 | 64.7 | 105 | 180 | 306.3 | 479.7 | 716.3 | 793.6 | 37 | |
| Carbon price, Sub-Saharan Africa, Orderly transition scenario | US$/tCO2 | 25.2 | 42.2 | 74.3 | 127.9 | 209.4 | 325.4 | 366 | 37 | |
| Carbon price, World, Disorderly transition scenario | US$/tCO2 | 192.6 | 261 | 336.1 | 428 | 545.9 | 700.8 | 790.6 | 37 | |
| Carbon price, World, Orderly transition scenario | US$/tCO2 | 85 | 114.6 | 180.7 | 255.2 | 345.1 | 451.2 | 493.9 | 37 | |
| Divestment from all direct investments in businesses deriving more than 30 percent of income from coal (equities fully divested by end of 2021, fixed-income assets by end of 2022) | Substantively completed | 9 | ||||||||
| Divestment from coal bonds in businesses deriving more than 30 percent of income from coal | substantially completed | 31 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total Consumption (kWh) | kWh | 42413170 | 41120000 | 84 |
| Total electricity consumption covered by green procurement strategies (Malaysia) | percent, tCO2e | 31 | 40 | |
| kWh/FTE | kWh/FTE | 2891.48 | 2688.6 | 84 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total water withdrawal | m³ | 123025.82 | 163720.17 | 85 |
| Total water withdrawal intensity | m³/m² | 0.33 | 0.48 | 85 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Divestment from coal equities in businesses deriving more than 30 percent of income from coal | fully achieved | 31 | ||
| Holdings in companies with more than 30 per cent of revenue from coal | Fully divested from equities | Substantially divested from bonds | 32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Gender diversity – senior management – Chair and Independent Non-executive Directors – Female | 6 | 4 | 47 | |
| Gender diversity – senior management – Chair and Independent Non-executive Directors – Male | 6 | 7 | 47 | |
| Gender diversity – senior management – Executive Directors – Female | 3 | 2 | 47 | |
| Gender diversity – senior management – Executive Directors – Male | 3 | 2 | 47 | |
| Gender diversity – senior management – Group Executive Committee (GEC) – Female | 1 | 2 | 47 | |
| Gender diversity – senior management – Group Executive Committee (GEC) – Male | 4 | 6 | 47 | |
| Gender diversity – senior management – Senior managers – Female | 44 | 39 | 47 | |
| Gender diversity – senior management – Senior managers – Male | 82 | 71 | 47 | |
| Gender diversity – total workforce – Female | 7946 | 8363 | 47 | |
| Gender diversity – total workforce – Male | 5912 | 6299 | 47 | |
| Gender diversity – total workforce – Total | 13869 | 14681 | 47 | |
| Gender diversity – total workforce – Unspecified | 11 | 18 | 47 | |
| Total workforce by age group - 30–50 | 10030.2 | 10535.4 | 86 | |
| Total workforce by age group - Above 50 | 1092.1 | 1230.4 | 86 | |
| Total workforce by age group - Below 30 | 2715.4 | 2880.9 | 86 | |
| Total workforce by age group - Unspecified | 31 | 34 | 86 | |
| Total workforce by employment type - Full time | 13854.8 | 14671.6 | 86 | |
| Total workforce by employment type - Part time | 13.9 | 9.1 | 86 | |
| Total workforce by gender - Female | 7946.1 | 8363.4 | 86 | |
| Total workforce by gender - Male | 5911.6 | 6299.3 | 86 | |
| Total workforce by gender - Unspecified | 11 | 18 | 86 | |
| Total workforce by region - Africa | 1075 | 1126 | 86 | |
| Total workforce by region - Asia | 12574.5 | 13399.7 | 86 | |
| Total workforce by region - Europe & USA | 219.2 | 155 | 86 | |
| Women in senior management | percent | 35 | 9 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group - 30–50 | 19% | 19% | 86 | |
| Employee turnover rate by age group - Above 50 | 16% | 20% | 86 | |
| Employee turnover rate by age group - Below 30 | 38% | 38% | 86 | |
| Employee turnover rate by gender - Female | 23% | 21% | 86 | |
| Employee turnover rate by gender - Male | 26% | 24% | 86 | |
| Employee turnover rate by region - Africa | 22% | 22% | 86 | |
| Employee turnover rate by region - Asia | 24% | 22% | 86 | |
| Employee turnover rate by region - Europe and USA | 56% | 86 | ||
| Employee turnover rate by region - Overall (ex. Africa) | 24% | 23% | 86 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of work injury incidents | incidents | 30 | 86 |
Lost days due to work injury.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | days | 43 | 86 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained by employee category: Middle level | % | 99 | 93 | 87 |
| Percentage of employees trained by employee category: Rank and file | % | 96 | 96 | 87 |
| Percentage of employees trained by employee category: Top level | % | 99 | 95 | 87 |
| Percentage of employees trained by gender: Female | % | 97 | 96 | 87 |
| Percentage of employees trained by gender: Male | % | 97 | 96 | 87 |
| Percentage of employees trained by gender: Unspecified | % | 45 | 65 | 87 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee by gender: Female | hours | 12.44 | 15.58 | 87 |
| Average training hours completed per employee by gender: Male | hours | 11.22 | 16.04 | 87 |
| Average training hours completed per employee by gender: Unspecified | hours | 5.65 | 8.43 | 87 |
| Average training hours completed per employee category: Middle level | hours | 9.19 | 9.91 | 87 |
| Average training hours completed per employee category: Rank and file | hours | 12.63 | 16.06 | 87 |
| Average training hours completed per employee category: Top level | hours | 6.09 | 11.54 | 87 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Engagement with companies responsible for 65 percent of absolute emissions in investment portfolio | fully met | 9, 31 | ||
| Engagement with the companies responsible for 65 per cent of the absolute emissions in our investment portfolio | Reviewed 44% Engaged 31% | Reviewed 100% Engaged 100% | 32 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Customer retention rate (excluding India, Africa, Myanmar and Laos) | 89% | 89% | 90 | |
| Number of complaints per 1000 policies | complaints per 1000 policies | 2 | 2 | 88 |
| Number of products and service related complaints received and how they are dealt with | 37589 | 88 | ||
| Total number of complaints received / total claims raised x 1000 | 25 | 17 | 90 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total number of (privacy) data breaches | 18 | 20 | 54 | |
| Total number of (privacy) data breaches involving sensitive health information | 6 | 1 | 54 | |
| Total number of customers and employees affected by company's data breaches | 47266 | 24250 | 54 | |
| Total number of customers and employees affected by company's data breaches involving sensitive health information | 113 | 1 | 54 | |
| Total number of incidents confirmed by the SIRT | 30 | 12 | 54 | |
| Total number of incidents escalated to the Security Incident Response Team (SIRT) | 69 | 39 | 54 | |
| Total number of incidents that are related to ransomware | 2 | 54 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases | Nil | Nil | 88 | |
| Total amount of monetary losses as a result of legal proceedings associated with marketing and communication of insurance product-related information to new and returning customer | million USD | 0.2 | 90 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2021 (restated) | 2022 | Report Pages |
|---|---|---|---|---|---|
| Cash donations to charities | million | 5.9 | 4.7 | 7.9 | 71 |
| Cash donations to other community investment partners | million | Not reported | 5.2 | 4.3 | 71 |
| Employee participation in Cyber Security Awareness Month | 1428 | 2450 | 54 | ||
| Total cash contribution | million | 5.9 | 9.9 | 12.2 | 71 |
| Total invested assets by asset class - Cash (as defined under IFRS) | million USD | 1112 | 1275 | 90 | |
| Total invested assets by asset class - Debt | million USD | 81540 | 63359 | 90 | |
| Total invested assets by asset class - Deposits including items classified as cash equivalents | million USD | 5351 | 8977 | 90 | |
| Total invested assets by asset class - Derivatives | million USD | 212 | -462 | 90 | |
| Total invested assets by asset class - Equity securities and portfolio holdings in unit | million USD | 48448 | 46308 | 90 | |
| Total invested assets by asset class - Loan | million USD | 2367 | 2481 | 90 | |
| Total invested assets by asset class - Property | million USD | 56 | 67 | 90 | |
| Total invested assets by asset class - Total | million USD | 139086 | 122006 | 90 | |
| Total invested assets by industry - Basic materials | million USD | 1435 | 1311 | 90 | |
| Total invested assets by industry - Communications | million USD | 3879 | 3621 | 90 | |
| Total invested assets by industry - Consumer, cyclical | million USD | 2452 | 2585 | 90 | |
| Total invested assets by industry - Consumer, non-cyclical | million USD | 4913 | 4807 | 90 | |
| Total invested assets by industry - Energy | million USD | 3302 | 3081 | 90 | |
| Total invested assets by industry - Financial | million USD | 20016 | 18433 | 90 | |
| Total invested assets by industry - Funds | million USD | 9261 | 6024 | 90 | |
| Total invested assets by industry - Government | million USD | 46102 | 34473 | 90 | |
| Total invested assets by industry - Industrial | million USD | 2578 | 2515 | 90 | |
| Total invested assets by industry - Other | million USD | 40205 | 40913 | 90 | |
| Total invested assets by industry - Technology | million USD | 1807 | 1673 | 90 | |
| Total invested assets by industry - Total | million USD | 139086 | 122006 | 90 | |
| Total invested assets by industry - Utilities | million USD | 3186 | 2571 | 90 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2030 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 1481 | 1645 | |
| Indirect Energy Emissions (Scope 2) | tCO2e | 19986 | 16938 | |
| Scope 1 GHG Emissions Intensity (By Area) | kgCO2e/m2 | 4.02 | 4.78 | |
| Scope 1 GHG Emissions Intensity (By FTE) | tCO2e/FTE | 0.1 | 0.11 | |
| Scope 2 GHG Emissions Intensity (By Area) | kgCO2e/m2 | 54.21 | 49.23 | |
| Scope 2 GHG Emissions Intensity (By FTE) | tCO2e/FTE | 1.37 | 1.11 | |
| Scope 3 GHG Emissions (Investments) | tCO2e | 4700000 | 3100000 | |
| Total GHG Emissions | tCO2e | 30260 | 28069 | |
| Total GHG Emissions Intensity (By Area) | kgCO2e/m2 | 58.22 | 54.01 | |
| Total GHG Emissions Intensity (By Employee) | tCO2e/FTE | 1.47 | 1.21 | |
| Total GHG Emissions Intensity (By FTE) | tCO2e/FTE | 1.47 | 1.21 | 1.65 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/$m revenue | 296 | 219 | |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 8798 | 9487 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By FTE) | tonnes/FTE | 0.02 | 0.02 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| GHG Emissions Reduction Compared to Last Year | tCO2e |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Grid Electricity Consumption | kWh | 42413170 | 41120000 |
| Percentage of Renewable Energy Consumption | percent | 31 | |
| Purchased Electricity | kWh | 42413170 | 41120000 |
| Total Electricity Consumption Intensity (By FTE) | kWh/FTE | 2891.48 | 2688.6 |
| Total Energy Consumption | kWh | 42413170 | 41120000 |
| Total Indirect Energy Consumption | kWh | 42413170 | 41120000 |
| Total Purchased Energy | kWh | 42413170 | 41120000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Water Withdrawal | m³ | 123025.82 | 163720.17 |
| Water Withdrawal Intensity | m³/m² | 0.33 | 0.48 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 10030.2 | 10535.4 | |
| Number of Employees Aged Above 50 | 1092.1 | 1230.4 | |
| Number of Employees Aged Below 30 | 2715.4 | 2880.9 | |
| Number of Employees in APAC | 12574.5 | 13399.7 | |
| Number of Employees in Africa | 1075 | 1126 | |
| Number of Employees in Asia | 12574.5 | 13399.7 | |
| Number of Employees in EMEA | 219.2 | 155 | |
| Number of Employees in Europe | 219.2 | 155 | |
| Number of Female Employees | 7946 | 8363 | |
| Number of Full-time Employees | 13854.8 | 14671.6 | |
| Number of Male Employees | 5912 | 6299 | |
| Number of Part-time Employees | 13.9 | 9.1 | |
| Number of Total Employees | 13869 | 14681 | |
| Percentage of Employees Aged 30-50 | percent | 72.34 | 71.8 |
| Percentage of Employees Aged Above 50 | percent | 7.87 | 8.38 |
| Percentage of Employees Aged Below 30 | percent | 19.59 | 19.63 |
| Percentage of Female Employees | percent | 57.32 | 56.98 |
| Percentage of Full-time Employees | percent | 99.89 | 99.94 |
| Percentage of Male Employees | percent | 42.65 | 42.91 |
| Percentage of Part-time Employees | percent | 0.1 | 0.06 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 19 | 19 |
| Turnover Rate of Employees Aged Above 50 | % | 16 | 20 |
| Turnover Rate of Employees Aged Below 30 | % | 38 | 38 |
| Turnover Rate of Employees in Africa | % | 22 | 22 |
| Turnover Rate of Employees in Asia | % | 24 | 22 |
| Turnover Rate of Female Employees | % | 23 | 21 |
| Turnover Rate of Male Employees | % | 26 | 24 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 43 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | 97 | 96 |
| Percentage of Trained Female Employees | % | 97 | 96 |
| Percentage of Trained General Employees | % | 96 | 96 |
| Percentage of Trained Male Employees | % | 97 | 96 |
| Percentage of Trained Middle Management | % | 99 | 93 |
| Percentage of Trained Senior Management | % | 99 | 95 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 12.44 | 15.58 |
| Average Training Hours (General Staff) | hours | 12.63 | 16.06 |
| Average Training Hours (Male) | hours | 11.22 | 16.04 |
| Average Training Hours (Middle Management) | hours | 9.19 | 9.91 |
| Average Training Hours (Senior Management) | hours | 6.09 | 11.54 |
| Average Training Hours per Employee | hours | 5.65 | 8.43 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Africa | |
| Number of Suppliers in Asia (Excluding China) | |
| Number of Suppliers in Europe | |
| Number of Total Suppliers |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Products and Service Related Complaints | 37589 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Customer Privacy Leakage Incident | 18 | 20 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2021 (restated) | 2022 |
|---|---|---|---|---|
| Total Cash Donations | million | 5.9 | 9.9 | 12.2 |