2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Direct (Scope 1) greenhouse gas emissions (tonnes) | tonnes | 487.3 | 450.2 | 44 |
| Greenhouse gas emissions intensity (tonnes/revenue in RMB million) | tonnes/RMB million | 2.8 | 3.1 | 44 |
| Indirect (Scope 2) greenhouse gas emissions (tonnes) | tonnes | 66050.7 | 57193.5 | 44 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Renovation waste intensity (tonnes/revenue in RMB million) | tonnes/revenue in RMB million | 0.15 | 0.07 | 41 |
| Renovation waste total amount | tonnes | 3397.3 | 1308.7 | 41 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Domestic waste intensity (tonnes/revenue in RMB million) | tonnes/revenue in RMB million | 0.008 | 0.012 | 41 |
| Domestic waste total amount | tonnes | 189.2 | 215.1 | 41 |
| Plastic wrap consumption | tonnes | 161.7 | 113 | 33 |
| Plastic wrap intensity (tonnes/revenue in RMB million) | tonnes/revenue in RMB million | 0.006 | 0.006 | 33 |
| Shopping bags consumption | tonnes | 1064.3 | 699.7 | 33 |
| Shopping bags intensity (tonnes/revenue in RMB million) | tonnes/revenue in RMB million | 0.046 | 0.038 | 33 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Diesel consumption | litre | 33466.1 | 41601.7 | 34 |
| Diesel intensity (litre/revenue in RMB million) | litre/revenue in RMB million | 1.4 | 2.2 | 34 |
| Electricity consumption | kWh | 105844817.1 | 90889531.9 | 34 |
| Electricity intensity (kWh/revenue in RMB million) | kWh/revenue in RMB million | 4533 | 4876.6 | 34 |
| Gasoline consumption | litre | 146074.5 | 122784.1 | 34 |
| Gasoline intensity (litre/revenue in RMB million) | litre/revenue in RMB million | 6.3 | 6.6 | 34 |
| Natural gas consumption | m³ | 2097 | 1631 | 34 |
| Natural gas intensity (m³/revenue in RMB million) | m³/revenue in RMB million | 0.1 | 0.1 | 34 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total water consumption (Group) | m3 | 143148 | 121109 | 37 |
| Water consumption intensity (m3/revenue in RMB million, Group) | m3/revenue in RMB million | 6.1 | 6.5 | 37 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Actual purchase of cartons | tons | 170 | 43 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of employees - Age 30-39 | 13979 | 12290 | 24 | |
| Number of employees - Age 40-49 | 4179 | 4297 | 24 | |
| Number of employees - Age 50 and above | 304 | 287 | 24 | |
| Number of employees - Below 30 years old | 11104 | 8970 | 24 | |
| Number of employees - Contract | 27754 | 22885 | 24 | |
| Number of employees - Female | 23859 | 20830 | 24 | |
| Number of employees - Hong Kong | 18 | 18 | 24 | |
| Number of employees - Mainland China | 29247 | 25600 | 24 | |
| Number of employees - Male | 5707 | 5014 | 24 | |
| Number of employees - Permanent | 1812 | 2959 | 24 | |
| Number of employees - Taiwan | 301 | 226 | 24 | |
| Percentage of employees - Age 30-39 | 47.3% | 47.6% | 24 | |
| Percentage of employees - Age 40-49 | 14.1% | 16.6% | 24 | |
| Percentage of employees - Age 50 and above | 1.0% | 1.1% | 24 | |
| Percentage of employees - Below 30 years old | 37.6% | 34.7% | 24 | |
| Percentage of employees - Contract | 93.9% | 88.6% | 24 | |
| Percentage of employees - Female | 80.7% | 80.6% | 24 | |
| Percentage of employees - Hong Kong | 0.1% | 0.1% | 24 | |
| Percentage of employees - Mainland China | 98.9% | 99.0% | 24 | |
| Percentage of employees - Male | 19.3% | 19.4% | 24 | |
| Percentage of employees - Permanent | 6.1% | 11.4% | 24 | |
| Percentage of employees - Taiwan | 1.0% | 0.9% | 24 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Employee turnover rate by age group: 30-39 | % | 43.4% | 25 |
| Employee turnover rate by age group: 40-49 | % | 27.9% | 25 |
| Employee turnover rate by age group: 50 and above | % | 46.3% | 25 |
| Employee turnover rate by age group: Below 30 | % | 100.6% | 25 |
| Employee turnover rate by gender: Female | % | 55.5% | 25 |
| Employee turnover rate by gender: Male | % | 82.2% | 25 |
| Employee turnover rate by region: Hong Kong | % | 27.8% | 25 |
| Employee turnover rate by region: Mainland China | % | 61.0% | 25 |
| Employee turnover rate by region: Taiwan | % | 21.7% | 25 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work-related injuries | days | 572 | 1636 | 1842 | 19 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained (All employees) | % | 68.3% | 124.0% | 18 |
| Percentage of employees trained (Female) | % | 83.1% | 79.0% | 18 |
| Percentage of employees trained (General) | % | 4.3% | 3.8% | 18 |
| Percentage of employees trained (Male) | % | 16.9% | 21.0% | 18 |
| Percentage of employees trained (Middle-level) | % | 3.0% | 1.9% | 18 |
| Percentage of employees trained (Senior) | % | 0.3% | 0.1% | 18 |
| Percentage of employees trained (Shop) | % | 83.8% | 87.3% | 18 |
| Percentage of employees trained (Supervisory-level) | % | 8.5% | 6.9% | 18 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours per employee (All employees) | hours | 40.6 | 22.1 | 18 |
| Average training hours per employee (Female) | hours | 43 | 22 | 18 |
| Average training hours per employee (General) | hours | 19.2 | 6.8 | 18 |
| Average training hours per employee (Male) | hours | 30.7 | 22.3 | 18 |
| Average training hours per employee (Middle-level) | hours | 23.6 | 6.9 | 18 |
| Average training hours per employee (Senior) | hours | 11.1 | 0.6 | 18 |
| Average training hours per employee (Shop) | hours | 43.4 | 25 | 18 |
| Average training hours per employee (Supervisory-level) | hours | 33.3 | 12.8 | 18 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of complaints received through customer service hotlines | complaints | 305 | 369 | 10 |
| Number of complaints to the consumer association | complaints | 7 | 10 | |
| Number of incoming calls to customer service hotlines | calls | 46544 | 56378 | 10 |
| Number of industrial and commercial complaints | complaints | 64 | 10 | |
| Number of invoice replacements related complaints | complaints | 17 | 10 | |
| Number of limited-edition products related complaints (store business complaints) | complaints | 101 | 10 | |
| Number of product sales liability dispute litigation | cases | 3 | 10 | |
| Number of service attitude related complaints | complaints | 187 | 295 | 10 |
| Number of unresolved complaints | complaints | 1 | 10 | |
| Percentage increase in total number of complaints compared to previous year | 21% | 10 | ||
| Percentage of complaints handled properly | 100% | 100% | 10 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 487.3 | 450.2 |
| Indirect Energy Emissions (Scope 2) | tonnes | 66050.7 | 57193.5 |
| Total GHG Emissions | tonnes | 66538 | 57643.7 |
| Total GHG Emissions Intensity (By Revenue) | tonnes/RMB million | 2.8 | 3.1 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Hazardous Waste | tonnes | 3397.3 | 1308.7 |
| Total Hazardous Waste Intensity (By Revenue) | tonnes/revenue in RMB million | 0.15 | 0.07 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tonnes | 189.2 | 215.1 |
| Plastic Waste | tonnes | 161.7 | 113 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/revenue in RMB million | 0.008 | 0.012 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Diesel Fuel Consumption | litre | 33466.1 | 41601.7 |
| Diesel Fuel Consumption Intensity (By Revenue) | litre/revenue in RMB million | 1.4 | 2.2 |
| Gasoline Consumption | litre | 146074.5 | 122784.1 |
| Gasoline Consumption Intensity (By Revenue) | litre/revenue in RMB million | 6.3 | 6.6 |
| Natural Gas Consumption | m³ | 2097 | 1631 |
| Natural Gas Consumption Intensity (By Revenue) | m³/revenue in RMB million | 0.1 | 0.1 |
| Purchased Electricity | kWh | 105844817.1 | 90889531.9 |
| Purchased Electricity Intensity (By Revenue) | kWh/revenue in RMB million | 4533 | 4876.6 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption | m3 | 143148 | 121109 |
| Water Consumption Intensity (By Revenue) | m3/revenue in RMB million | 6.1 | 6.5 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Packaging Materials Consumed | tons | 170 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Contractors | 27754 | 22885 | |
| Number of Employees Aged 30-50 | 18158 | 16587 | |
| Number of Employees Aged Above 50 | 304 | 287 | |
| Number of Employees Aged Below 30 | 11104 | 8970 | |
| Number of Employees in Hong Kong | 18 | 18 | |
| Number of Employees in Mainland China | 29247 | 25600 | |
| Number of Female Employees | 23859 | 20830 | |
| Number of Male Employees | 5707 | 5014 | |
| Number of Total Employees | 29566 | 17444 | |
| Percentage of Contractors | % | 93.9 | 88.6 |
| Percentage of Employees Aged 30-50 | % | 61.4 | 64.2 |
| Percentage of Employees Aged Above 50 | % | 1 | 1.1 |
| Percentage of Employees Aged Below 30 | % | 37.6 | 34.7 |
| Percentage of Employees in Hong Kong | % | 0.1 | 0.1 |
| Percentage of Employees in Mainland China | % | 98.9 | 99 |
| Percentage of Female Employees | % | 80.7 | 80.6 |
| Percentage of Male Employees | % | 19.3 | 19.4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 43.4 |
| Turnover Rate of Employees Aged Above 50 | % | 46.3 |
| Turnover Rate of Employees Aged Below 30 | % | 100.6 |
| Turnover Rate of Employees in Hong Kong | % | 27.8 |
| Turnover Rate of Employees in Mainland China | % | 61 |
| Turnover Rate of Female Employees | % | 55.5 |
| Turnover Rate of Male Employees | % | 82.2 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 572 | 1636 | 1842 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | 68.3 | 124 |
| Percentage of Trained Female Employees | % | 83.1 | 79 |
| Percentage of Trained General Employees | % | 4.3 | 3.8 |
| Percentage of Trained Male Employees | % | 16.9 | 21 |
| Percentage of Trained Middle Management | % | 3 | 1.9 |
| Percentage of Trained Senior Management | % | 0.3 | 0.1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 43 | 22 |
| Average Training Hours (General Staff) | hours | 19.2 | 6.8 |
| Average Training Hours (Male) | hours | 30.7 | 22.3 |
| Average Training Hours (Middle Management) | hours | 23.6 | 6.9 |
| Average Training Hours (Senior Management) | hours | 11.1 | 0.6 |
| Average Training Hours per Employee | hours | 40.6 | 22.1 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Complaint Growth Rate | % | 21 | |
| Complaints Handling Rate | % | 100 | 100 |
| Number of Products and Service Related Complaints | complaints | 305 | 369 |
| Total Number of Customer Complaints | complaints | 305 | 369 |