SUSTAINABILITY REPORT 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) - Hotel and Serviced Suite Operation | tCO2e | 8.124 | 8.395 | 53 | ||||
| Direct GHG emissions (Scope 1) - Offices | tCO2e | 0.57 | 0.699 | 53 | ||||
| Direct GHG emissions (Scope 1) - Property Development | tCO2e | 61.227 | 88.363 | 53 | ||||
| Direct GHG emissions (Scope 1) - Property Management | tCO2e | 20.384 | 24.108 | 53 | ||||
| Direct GHG emissions (Scope 1) - Pub Operation | tCO2e | 56.884 | 68.262 | 53 | ||||
| Energy indirect GHG emissions (Scope 2) - Hotel and Serviced Suite Operation | tCO2e | 5.059 | 4.746 | 53 | ||||
| Energy indirect GHG emissions (Scope 2) - Offices | tCO2e | 3.308 | 3.39 | 53 | ||||
| Energy indirect GHG emissions (Scope 2) - Property Development | tCO2e | 61.227 | 83.363 | 53 | ||||
| Energy indirect GHG emissions (Scope 2) - Property Management | tCO2e | 20.016 | 21.058 | 53 | ||||
| Energy indirect GHG emissions (Scope 2) - Pub Operation | tCO2e | 1.7 | 1.524 | 53 | ||||
| GHG emissions intensity - Hotel and Serviced Suite Operation | kgCO2e/sq.ft. | 0.013 | 0.012 | 0.012 | 0.01 | 0.009 | 0.008 | 26 |
| GHG emissions intensity - Offices | kgCO2e/sq.ft. | 0.007 | 0.007 | 0.007 | 0.006 | 0.006 | 0.006 | 26 |
| GHG emissions intensity - Property Development | kgCO2e/sq.ft. | 0.012 | 0.011 | 0.011 | 0.01 | 0.009 | 0.009 | 26 |
| GHG emissions intensity - Property Management | kgCO2e/sq.ft. | 0.015 | 0.014 | 0.013 | 0.012 | 0.011 | 0.011 | 26 |
| Other indirect GHG emissions (Scope 3) - Hotel and Serviced Suite Operation | tCO2e | 0.447 | 0.717 | 53 | ||||
| Other indirect GHG emissions (Scope 3) - Offices | tCO2e | 0.35 | 0.371 | 53 | ||||
| Other indirect GHG emissions (Scope 3) - Property Management | tCO2e | 2.292 | 2.665 | 53 | ||||
| Other indirect GHG emissions (Scope 3) - Pub Operation | tCO2e | 1.03 | 0.521 | 53 | ||||
| Total GHG emissions (CO2e) | tonnes | 496663 | 546476 | 26 | ||||
| Total GHG emissions intensity - Hotel and Serviced Suite Operation | tCO2e/gross floor area | 0.0105 | 0.0108 | 53 | ||||
| Total GHG emissions intensity - Offices | tCO2e/gross floor area | 0.0115 | 0.0088 | 53 | ||||
| Total GHG emissions intensity - Property Development | tCO2e/gross floor area | 0.0018 | 0.0022 | 53 | ||||
| Total GHG emissions intensity - Property Management | tCO2e/gross floor area | 0.0016 | 0.0016 | 53 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Group's total generated hazardous waste | tonnes | 84.8 | 71.3 | 29 |
| Hazardous waste generated - Hotel and Serviced Suite Operation | tonnes | 0.2 | 0.3 | 53 |
| Hazardous waste generated - Offices | tonnes | 0.1 | 0.7 | 53 |
| Hazardous waste generated - Property Development | tonnes | 38.5 | 41.6 | 53 |
| Hazardous waste generated - Property Management | tonnes | 4.6 | 5.2 | 53 |
| Hazardous waste generated - Pub Operation | tonnes | 6.17 | 23.6 | 53 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Group's total generated non-hazardous waste | tonnes | 79688.2 | 120710 | 29 |
| Non-hazardous waste generated - Hotel and Serviced Suite Operation | tonnes | 95.5 | 108.5 | 53 |
| Non-hazardous waste generated - Offices | tonnes | 70.2 | 65.3 | 53 |
| Non-hazardous waste generated - Property Development | tonnes | 27388.3 | 116470.5 | 53 |
| Non-hazardous waste generated - Property Management | tonnes | 11 | 12.5 | 53 |
| Non-hazardous waste generated - Pub Operation | tonnes | 2021.6 | 2300 | 53 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2030 | Report Pages |
|---|---|---|---|---|
| GHG emissions intensity reduction (Group-level excluding pub business) progress | % | 25 | 14 | |
| GHG emissions intensity reduction (Pub operation) progress | % | 55 | 14 | |
| GHG emissions intensity reduction target (Group-level) | % | 9 | 14 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2030 | Report Pages |
|---|---|---|---|---|
| Paper waste reduction (Group-level) progress | % | 10 | 14 | |
| Paper waste reduction target (Group-level) | % | 11 | 14 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Electricity and heat consumption intensity (Hotel and Serviced Suite Operation) | kWh/sq.m./year | 17.5 | 31 | |
| Electricity and heat consumption intensity (Offices) | kWh/sq.m./year | 13 | 31 | |
| Electricity and heat consumption intensity (Property Development) | kWh/sq.m./year | 6 | 31 | |
| Electricity and heat consumption intensity (Property Management) | kWh/sq.m./year | 8 | 31 | |
| Total electricity and heat consumption (Group) | kWh | 905257359 | 978193576 | 31 |
| Total energy consumption - Hotel and Serviced Suite Operation | kWh | 16634502 | 16739388 | 53 |
| Total energy consumption - Offices | kWh | 6243893 | 6240397 | 53 |
| Total energy consumption - Property Development | kWh | 21752328 | 21827089 | 53 |
| Total energy consumption - Property Management | kWh | 47518933 | 47617937 | 53 |
| Total energy consumption - Pub Operation | kWh | 23488527 | 30586882 | 53 |
| Total energy consumption intensity - Hotel and Serviced Suite Operation | kWh/gross floor area | 2.2 | 2.23 | 53 |
| Total energy consumption intensity - Offices | kWh/gross floor area | 1 | 1.03 | 53 |
| Total energy consumption intensity - Property Development | kWh/gross floor area | 0.18 | 0.27 | 53 |
| Total energy consumption intensity - Property Management | kWh/gross floor area | 3.9 | 3.73 | 53 |
| Total energy consumption intensity - Pub Operation | kWh/gross floor area | 16.44 | 16.43 | 53 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total water consumption (Group) | m³ | 9785620 | 10341723 | 31 |
| Water consumption intensity (Hotel and Serviced Suite Operation) | m³/sq.m./year | 0.1 | 31 | |
| Water consumption intensity (Offices) | m³/sq.m./year | 0.05 | 31 | |
| Water consumption intensity (Property Development) | m³/sq.m./year | 0.25 | 31 | |
| Water consumption intensity (Property Management) | m³/sq.m./year | 0.08 | 31 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2030 | Report Pages |
|---|---|---|---|---|
| Electricity consumption intensity reduction (Group-level excluding pub business) progress | % | 10 | 14 | |
| Electricity consumption intensity reduction (Pub operation) progress | % | 48 | 14 | |
| Electricity consumption intensity reduction target (Group-level) | % | 11 | 14 | |
| Water consumption intensity reduction (Group-level excluding pub business) progress | % | 4 | 14 | |
| Water consumption intensity reduction (Pub operation) progress | % | 40 | 14 | |
| Water consumption intensity reduction target (Group-level) | % | 5 | 14 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total packaging material used for finished products - Pub Operation | kg | 10889 | 14606 | 53 |
| Total packaging materials used by hotel and serviced suite operation and pub operation | tonnes | 10198 | 14129 | 29 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Green Buildings - Existing Buildings - BEAM Plus V2.0 Selective Scheme Excellent | 24 | 7 | |
| Green Buildings - Existing Buildings - BEAM Plus V2.0 Selective Scheme Good | 10 | 7 | |
| Green Buildings - New Buildings - BEAM Platinum | 2 | 7 | |
| Green Buildings - New Buildings - BEAM Plus Gold | 4 | 7 | |
| Green Buildings - New Buildings - BEAM Plus Provisional Gold | 1 | 7 | |
| Green Buildings - Number of green building certificates obtained | 45 | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Board Diversity - Percentage of Independent Non-executive Directors (INEDs) on Board | % | 50 | 7 | |
| Board Diversity - Percentage of Women on Board | % | 31 | 7 | |
| Total workforce | Number | 54525 | 54677 | 54 |
| Workforce by age group - 18–30 | Percentage | 45 | 45 | 54 |
| Workforce by age group - 31–50 | Percentage | 36 | 36 | 54 |
| Workforce by age group - Above 50 | Percentage | 19 | 19 | 54 |
| Workforce by employment type - Contract | Percentage | 1 | 1 | 54 |
| Workforce by employment type - Part time & Temporary | Percentage | 55 | 55 | 54 |
| Workforce by employment type - Permanent | Percentage | 44 | 44 | 54 |
| Workforce by gender - Female | Percentage | 51 | 51 | 54 |
| Workforce by gender - Male | Percentage | 49 | 49 | 54 |
| Workforce by geographical region - Hong Kong | Percentage | 20 | 19 | 54 |
| Workforce by geographical region - Overseas | Percentage | 70 | 71 | 54 |
| Workforce by geographical region - The Mainland | Percentage | 10 | 10 | 54 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Turnover rate among full-time staff by age group - 18–30 | Percentage | 36 | 35 | 54 |
| Turnover rate among full-time staff by age group - 31–50 | Percentage | 15 | 15 | 54 |
| Turnover rate among full-time staff by age group - Above 50 | Percentage | 9 | 10 | 54 |
| Turnover rate among full-time staff by gender - Female | Percentage | 18 | 17 | 54 |
| Turnover rate among full-time staff by gender - Male | Percentage | 18 | 18 | 54 |
| Turnover rate among full-time staff by geographical region - Hong Kong | Percentage | 17 | 15 | 54 |
| Turnover rate among full-time staff by geographical region - Overseas | Percentage | 25 | 27 | 54 |
| Turnover rate among full-time staff by geographical region - The Mainland | Percentage | 8 | 7 | 54 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Health and Safety - Lost days due to work-related injuries | days | 11412.5 | 10329.5 | 7 |
| Lost days due to reported work-related injuries for employees directly employed by the Group | Lost days | 11412.5 | 10329.5 | 54 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained by employee category - Managerial grade or above | Percentage | 64 | 60 | 54 |
| Percentage of employees trained by employee category - Non-managerial grade | Percentage | 69 | 67 | 54 |
| Percentage of employees trained by gender - Female | Percentage | 71 | 64 | 54 |
| Percentage of employees trained by gender - Male | Percentage | 67 | 67 | 54 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours per employee by employee category - Managerial grade or above | Hours | 8.35 | 7.17 | 54 |
| Average training hours per employee by employee category - Non-managerial grade | Hours | 10.81 | 12.78 | 54 |
| Average training hours per employee by gender - Female | Hours | 10.51 | 11.46 | 54 |
| Average training hours per employee by gender - Male | Hours | 11 | 12.68 | 54 |
| Training and Development - Training hours completed | hours | 264964 | 296477 | 7 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of products and service related written complaints received | Number | 18983 | 25004 | 54 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Community Engagement - Hours of volunteer services | hours | 15470 | 50138 | 7 |
| Community Engagement - Number of staff participated | 1339 | 2460 | 7 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 147.189 | 189.827 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 91.31 | 113.081 |
| Total GHG Emissions | tonnes | 496663 | 546476 |
| Total GHG Emissions Intensity (By Area) | tCO2e/gross floor area | 0.0018 | 0.0016 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 4.119 | 4.274 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Hazardous Waste (Office) | tonnes | 0.1 | 0.7 |
| Total Hazardous Waste | tonnes | 84.8 | 71.3 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 27388.3 | 116470.5 |
| Non-Hazardous Waste (Domestic Waste) | tonnes | 95.5 | 108.5 |
| Non-Hazardous Waste (Office Waste) | tonnes | 70.2 | 65.3 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2030 |
|---|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | 25 | |
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2021 | % | 9 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2030 |
|---|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 10 | |
| Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 11 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Energy Consumption Intensity (By Area per Year) | kWh/sq.m./year | 6 | |
| Energy Consumption Intensity (By Area) | kWh/gross floor area | 3.9 | |
| Total Energy Consumption | kWh | 905257359 | 978193576 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption | m³ | 9785620 | 10341723 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2030 |
|---|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | 10 | |
| Target Electricity Usage Reduction Percentage Compared to Last Year | % | 11 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Packaging Materials Consumed | kg | 10198000 | 14129000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Total Employees | Number | 54525 | 54677 |
| Percentage of Contractors | Percentage | 1 | 1 |
| Percentage of Employees Aged 30-50 | Percentage | 36 | 36 |
| Percentage of Employees Aged Above 50 | Percentage | 19 | 19 |
| Percentage of Employees Aged Below 30 | Percentage | 45 | 45 |
| Percentage of Employees in Hong Kong | Percentage | 20 | 19 |
| Percentage of Employees in Mainland China | Percentage | 10 | 10 |
| Percentage of Employees in Overseas | Percentage | 70 | 71 |
| Percentage of Female Employees | Percentage | 51 | 51 |
| Percentage of Full-time Employees | Percentage | 44 | 44 |
| Percentage of Male Employees | Percentage | 49 | 49 |
| Percentage of Part-time Employees | Percentage | 55 | 55 |
| Percentage of Temporary Workers | Percentage | 55 | 55 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 15 | 15 |
| Turnover Rate of Employees Aged Above 50 | % | 9 | 10 |
| Turnover Rate of Employees Aged Below 30 | % | 36 | 35 |
| Turnover Rate of Employees in Hong Kong | % | 17 | 15 |
| Turnover Rate of Employees in Mainland China | % | 8 | 7 |
| Turnover Rate of Employees in Overseas | % | 25 | 27 |
| Turnover Rate of Female Employees | % | 18 | 17 |
| Turnover Rate of Male Employees | % | 18 | 18 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 11412.5 | 10329.5 |
| Lost Working Days Due to Work-related Injuries (Employees) | days | 11412.5 | 10329.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Trained Female Employees | Percentage | 71 | 64 |
| Percentage of Trained Male Employees | Percentage | 67 | 67 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | Hours | 10.51 | 11.46 |
| Average Training Hours (General Staff) | Hours | 10.81 | 12.78 |
| Average Training Hours (Male) | Hours | 11 | 12.68 |
| Average Training Hours (Senior Management) | Hours | 8.35 | 7.17 |
| Total Training Hours | hours | 264964 | 296477 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Products and Service Related Complaints | Number | 18983 | 25004 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Employees Participating in Volunteer Activities | 1339 | 2460 | |
| Total Volunteer Service Hours | hours | 15470 | 50138 |