2022 SUSTAINABILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Ammonia nitrogen emissions | Ton | 4 | 7 | 10 | 150 |
| COD emissions | Ton | 221 | 323 | 480 | 150 |
| Nitrogen oxides emissions | Ton | 73 | 51 | 52 | 149 |
| Total exhaust emissions | Cubic meter | 617221530 | 724041154 | 878318755 | 149 |
| Total non-methane hydrocarbon emissions | Ton | 86 | 110 | 108 | 149 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Company's carbon emission intensity reduction compared to 2019 | % | 11.9% | 9 | |||
| Green power certificate offset (purchased electricity) | Million watt-hours | 507 | 147 | |||
| Greenhouse gas emissions per unit of output | Ton of carbon dioxide equivalent/ton of qualified product output | 0.0467 | 0.0442 | 0.0431 | 148 | |
| Scope I greenhouse gas emissions | Ton of carbon dioxide equivalent | 107706 | 134006 | 139820 | 148 | |
| Scope II greenhouse gas emissions | Ton of carbon dioxide equivalent | 618088 | 709027 | 776847 | 148 | |
| Sulfur dioxide emissions | Ton | 19 | 21 | 10 | 149 | |
| Target reduction in carbon emission intensity and integrated energy consumption intensity for Nongfu Spring production and operation (compared to 2019) | 20% lower | 80 | ||||
| Total greenhouse gas emissions | Ton of carbon dioxide equivalent | 725794 | 843033 | 916667 | 148 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste transferred | Ton | 194 | 424 | 449 | 150 |
| Quantity of hazardous waste transferred per unit of output | Kilogram/ton of qualified product output | 0.0125 | 0.0222 | 0.0211 | 150 |
| Total wastewater emissions | Ton | 4053521 | 4265231 | 5775731 | 150 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Unit output of non-hazardous waste removed | Kilogram/ton of qualified product output | 3.148 | 2.072 | 1.876 | 150 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2030 | Report Pages |
|---|---|---|---|---|
| Carbon emission intensity reduction progress (relative to 2019, by 2030) | % of target completed | 59.3 | 86 | |
| Company's carbon emission intensity reduction target compared to 2019 | % | 20% | 9 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous wastes removed (non-recyclable) | Ton | 7709 | 3460 | 2567 | 150 |
| Non-hazardous wastes removed (recyclable) | Ton | 41185 | 36083 | 37317 | 150 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Biomass consumption | Ton | 2355 | 2726 | 2650 | 147 |
| Coal consumption | Ton | 13988 | 16309 | 8036 | 147 |
| Company's integrated energy consumption intensity reduction compared to 2019 | % | 4.9% | 9 | ||
| Comprehensive energy consumption (direct) | Ton of standard coal | 58373 | 75068 | 83181 | 147 |
| Comprehensive energy consumption (indirect) | Ton of standard coal | 123549 | 150438 | 165538 | 147 |
| Comprehensive energy consumption intensity | Ton of standard coal/ton of qualified product output | 0.0117 | 0.0118 | 0.0117 | 147 |
| Consumption of water and electricity | Million watt-hours | 100369 | 110618 | 147 | |
| Diesel consumption | Ton | 346 | 407 | 345 | 147 |
| Gasoline consumption | Ton | 51 | 116 | 112 | 147 |
| Natural gas consumption | Standard cubic meters | 32936368 | 42217792 | 54648244 | 147 |
| Purchased steam | Ton | 57222 | 65960 | 85926 | 147 |
| Solar energy consumption | Million watt-hours | 2720 | 2005 | 1304 | 147 |
| Total amount of purchased electricity | Million watt-hours | 948402 | 1071083 | 1169080 | 147 |
| Total comprehensive energy consumption | Ton of standard coal | 181922 | 225506 | 248719 | 147 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Natural water withdrawal | Ton | 32638224 | 34677175 | 38991506 | 148 |
| Tap water/municipal water withdrawal | Ton | 385420 | 540962 | 633406 | 148 |
| Total water withdrawal | Ton | 33023644 | 35217137 | 39624912 | 148 |
| Water intensity | Ton of water withdrawal/ton of qualified product output | 2.13 | 1.84 | 1.86 | 148 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2030 | Report Pages |
|---|---|---|---|---|
| Company's integrated energy consumption intensity reduction target compared to 2019 | % | 20% | 9 | |
| Integrated energy consumption intensity reduction progress (relative to 2019, by 2030) | % of target completed | 24.4 | 86 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Progress towards water use intensity reduction target (20% reduction by 2030 compared with 2020) | % | 63.4 | 89 | |||
| Water reused | Ton | 1514515 | 2674023 | 4522400 | 148 | |
| Water use intensity reduction compared to 2020 | % | 12.7 | 10 | |||
| Water use intensity reduction compared with 2020 | % | 12.7 | 69, 89 | |||
| Water use intensity reduction target compared to 2020 | 20% | 10 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | 2022 | 2025 | Report Pages |
|---|---|---|---|---|---|---|
| Glass packaging materials | Ton | 346 | 569 | 381 | 149 | |
| Metal packaging materials | Ton | 341 | 350 | 311 | 149 | |
| Other packaging materials | Ton | 1970 | 2776 | 3061 | 149 | |
| Paper packaging materials | Ton | 173793 | 209138 | 212950 | 149 | |
| Percentage of plastic packaging for water and beverage products that is recyclable, reusable or compostable (target) | percent | 100% | 11 | |||
| Percentage of plastic packaging for water and beverage products that was recyclable | percent | 99% | 11 | |||
| Plastic packaging materials | Ton | 594250 | 813187 | 939755 | 149 | |
| Total use of packaging materials | Ton | 770700 | 1026019 | 1156459 | 149 | |
| Use of packaging materials per unit output | Ton of packaging materials used/Ton of qualified product output | 0.0496 | 0.0538 | 0.0544 | 149 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Certification rate of third-party system audits | % | 100 | 14 |
| Increase in tonnage of palletized transportation compared with beginning of 2021 | % | 40 | 84 |
| Proportion of palletized transportation in factories | % | 58 | 84 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average length of employment of female employees | % | 5.2 | 5.6 | 152 | |
| Average length of employment of male employees | % | 4.7 | 5.2 | 152 | |
| Employees above 50 years old | Person | 299 | 370 | 337 | 151 |
| Employees aged 30-50 | Person | 14881 | 17194 | 16940 | 151 |
| Employees below 30 years old | Person | 3899 | 4591 | 5213 | 151 |
| Employees in Hong Kong, Macau and Taiwan of China | Person | 2 | 2 | 4 | 151 |
| Employees in Mainland China | Person | 19075 | 22151 | 22485 | 151 |
| Employees in Overseas regions | Person | 2 | 2 | 1 | 151 |
| Ethnic minority employees | Person | 1160 | 1364 | 152 | |
| Female employees | Person | 6090 | 6930 | 7063 | 151 |
| General staff employees | Person | 17885 | 20938 | 21229 | 151 |
| Male employees | Person | 12989 | 15225 | 15427 | 151 |
| Management employees | Person | 1194 | 1217 | 1261 | 151 |
| Number of newly hired employees | Person | 7399 | 4620 | 151 | |
| Proportion of employees by age: 30–35 years old | % | 23 | 104 | ||
| Proportion of employees by age: <30 years old | % | 75 | 104 | ||
| Proportion of employees by age: >50 years old | % | 2 | 104 | ||
| Proportion of employees by gender: Female | % | 31 | 104 | ||
| Proportion of employees by gender: Male | % | 69 | 104 | ||
| Proportion of employees by management level: General Employees | % | 94 | 104 | ||
| Proportion of employees by management level: Management | % | 6 | 104 | ||
| Proportion of employees who join the union | % | 89 | 94 | 152 | |
| Total number of employees | Person | 19079 | 22155 | 22490 | 151 |
| Total number of full-time employees | employees | 22490 | 104 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total employee turnover rate | % | 20.5 | 17.7 | 153 |
| Turnover rate – 30 to 50 | % | 17.2 | 13.7 | 153 |
| Turnover rate – Mainland China | % | 20.5 | 17 | 153 |
| Turnover rate – female employees | % | 16.7 | 13.1 | 153 |
| Turnover rate – male employees | % | 22.2 | 18.7 | 153 |
| Turnover rate – over 50 | % | 18.5 | 3.4 | 153 |
| Turnover rate – overseas | % | 66.7 | 153 | |
| Turnover rate – under the age of 30 | % | 33 | 29.3 | 153 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Proportion of work-related deaths | % | 0.01 | 0.01 | 154 |
| Work-related deaths | Person | 2 | 2 | 154 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Lost-time injuries frequency rate | Time/million working hours | 1.18 | 0.7 | 0.76 | 154 |
| Number of days lost due to work incidents | Day | 1980 | 1364 | 2131 | 154 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2025 | Report Pages |
|---|---|---|---|---|
| Number of factories with ISO 45001 Occupational Health Safety Management System Certification | factories | 14 | 13 | |
| Target for full coverage of Occupational Health Safety Management System certification | Full Coverage | 13 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Percentage of employees trained | % | 100 | 100 | 100 | 152 |
| Percentage of female employees trained | % | 100 | 100 | 100 | 152 |
| Percentage of general staff trained | % | 100 | 100 | 100 | 153 |
| Percentage of male employees trained | % | 100 | 100 | 100 | 152 |
| Percentage of management trained | % | 100 | 100 | 100 | 153 |
| Total number of employees who attended food-safety and quality-related training | People | 29425 | 34343 | 40516 | 59, 155 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average hours of training | Hour | 15.5 | 25.6 | 24.2 | 152 |
| Average no. of training hours for female employees | Hours | 21.9 | 20 | 152 | |
| Average no. of training hours for general staff | Hours | 24.9 | 24.5 | 153 | |
| Average no. of training hours for male employees | Hours | 27.2 | 26.2 | 152 | |
| Average no. of training hours for management | Hours | 37.6 | 19.1 | 153 | |
| Total hours of food-safety and quality-related training | Hours | 42759 | 55439 | 66419 | 59, 155 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of key suppliers | Supplier | 233 | 356 | 155 | |
| Number of overseas suppliers | Supplier | 23 | 21 | 21 | 155 |
| Number of suppliers in Hong Kong, Macao and Taiwan of China | Supplier | 4 | 4 | 4 | 155 |
| Number of suppliers in Mainland China | Supplier | 891 | 1011 | 1025 | 155 |
| Total number of suppliers | Supplier | 918 | 1036 | 1050 | 155 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of complaints about products and services | Pieces | 6174 | 6070 | 154 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of domestic patent applications filed | Pieces | 62 | 62 | 72 | 154 |
| Number of domestic valid copyrights held | Pieces | 61 | 67 | 72 | 154 |
| Number of domestic valid patents held | Pieces | 227 | 279 | 363 | 154 |
| Number of domestic valid trademarks held | Pieces | 804 | 837 | 841 | 154 |
| Number of granted domestic patents | Pieces | 56 | 60 | 87 | 154 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Companies obtained ISO 9001 quality management system or ISO 22000 food safety management system (or HACCP) certification | % | 100 | 14 | ||
| Complaint handling rate of products and services | % | 100 | 100 | 100 | 154 |
| National sample testing pass rate | % | 100 | 14 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Charitable donation amount | Millions | 4.9 | 5.35 | 3.65 | 155 |
| Worker volunteer hours | Hour | 60191 | 80008 | 87614 | 155 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| NOâ‚“ Emissions | Ton | 73 | 51 | 52 |
| SOâ‚“ Emissions | Ton | 19 | 21 | 10 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton of carbon dioxide equivalent | 107706 | 134006 | 139820 |
| Indirect Energy Emissions (Scope 2) | Ton of carbon dioxide equivalent | 618088 | 709027 | 776847 |
| Total GHG Emissions | Ton of carbon dioxide equivalent | 725794 | 843033 | 916667 |
| Total GHG Emissions Intensity (By Unit Product) | Ton of carbon dioxide equivalent/ton of qualified product output | 0.0467 | 0.0442 | 0.0431 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Hazardous Waste Intensity (By Product Weight) | Kilogram/ton of qualified product output | 0.0125 | 0.0222 | 0.0211 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Unit Product) | Kilogram/ton of qualified product output | 3.148 | 2.072 | 1.876 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2030 |
|---|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | -2.5 | |
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2019 | % | 20 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent | 118.56 | 5.9 |
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent | 48.13 | 13.38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Biomass Energy | Ton | 2355 | 2726 | 2650 |
| Coal Consumption | Ton | 13988 | 16309 | 8036 |
| Comprehensive Energy Consumption Intensity (By Unit Product) | Ton of standard coal/ton of qualified product output | 0.0117 | 0.0118 | 0.0117 |
| Diesel Fuel Consumption | Ton | 346 | 407 | 345 |
| Gasoline Consumption | Ton | 51 | 116 | 112 |
| Natural Gas Consumption | Standard cubic meters | 32936368 | 42217792 | 54648244 |
| Purchased Electricity | Million watt-hours | 948402 | 1071083 | 1169080 |
| Purchased Steam | Ton | 57222 | 65960 | 85926 |
| Solar Energy | Million watt-hours | 2720 | 2005 | 1304 |
| Total Direct Energy Consumption | Ton of standard coal | 58373 | 75068 | 83181 |
| Total Energy Consumption | Ton of standard coal | 181922 | 225506 | 248719 |
| Total Indirect Energy Consumption | Ton of standard coal | 123549 | 150438 | 165538 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Municipal Water Consumption | Ton | 385420 | 540962 | 633406 |
| Recycled Water Usage | Ton | 1514515 | 2674023 | 4522400 |
| Total Wastewater Discharge | Ton | 4053521 | 4265231 | 5775731 |
| Total Water Withdrawal | Ton | 33023644 | 35217137 | 39624912 |
| Water Withdrawal Intensity | Ton of water withdrawal/ton of qualified product output | 2.13 | 1.84 | 1.86 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Energy Consumption Reduction Percentage Compared to Last Year | % | 20 |
| Target Energy Consumption Reduction Percentage by 2030 Compared to 2021 | % | 20 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Packaging Material Consumption (Glass) | Ton | 346 | 569 | 381 |
| Packaging Material Consumption (Metal) | Ton | 341 | 350 | 311 |
| Packaging Material Consumption (Plastic) | Ton | 594250 | 813187 | 939755 |
| Packaging Material Intensity (By Unit Product) | Ton of packaging materials used/Ton of qualified product output | 0.0496 | 0.0538 | 0.0544 |
| Packaging Materials Consumed | Ton | 770700 | 1026019 | 1156459 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 14881 | 17194 | 16940 |
| Number of Employees Aged Above 50 | Person | 299 | 370 | 337 |
| Number of Employees Aged Below 30 | Person | 3899 | 4591 | 5213 |
| Number of Employees in Hong Kong | Person | 2 | 2 | 4 |
| Number of Employees in Mainland China | Person | 19075 | 22151 | 22485 |
| Number of Employees in Overseas | Person | 2 | 2 | 1 |
| Number of Female Employees | Person | 6090 | 6930 | 7063 |
| Number of Full-time Employees | employees | 22490 | ||
| Number of General Employees | Person | 17885 | 20938 | 21229 |
| Number of Male Employees | Person | 12989 | 15225 | 15427 |
| Number of Management Employees | Person | 1194 | 1217 | 1261 |
| Number of New Employees | Person | 7399 | 4620 | |
| Number of Total Employees | Person | 19079 | 22155 | 22490 |
| Percentage of Employees Aged 30-50 | % | 23 | ||
| Percentage of Employees Aged Above 50 | % | 2 | ||
| Percentage of Employees Aged Below 30 | % | 75 | ||
| Percentage of Female Employees | % | 31 | ||
| Percentage of General Employees | % | 94 | ||
| Percentage of Male Employees | % | 69 | ||
| Percentage of Management Employees | % | 6 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 17.2 | 13.7 |
| Turnover Rate of Employees Aged Above 50 | % | 18.5 | 3.4 |
| Turnover Rate of Employees Aged Below 30 | % | 33 | 29.3 |
| Turnover Rate of Employees in Mainland China | % | 20.5 | 17 |
| Turnover Rate of Employees in Overseas | % | 66.7 | |
| Turnover Rate of Female Employees | % | 16.7 | 13.1 |
| Turnover Rate of Male Employees | % | 22.2 | 18.7 |
| Turnover Rate of Total Employees | % | 20.5 | 17.7 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Work-related Fatalities | Person | 2 | 2 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 1980 | 1364 | 2131 |
| Lost Time Injury Frequency Rate (LTIFR/LTIR) | Time/million working hours | 1.18 | 0.7 | 0.76 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 21.9 | 20 | |
| Average Training Hours (General Staff) | Hours | 24.9 | 24.5 | |
| Average Training Hours (Male) | Hours | 27.2 | 26.2 | |
| Average Training Hours (Senior Management) | Hours | 37.6 | 19.1 | |
| Average Training Hours per Employee | Hour | 15.5 | 25.6 | 24.2 |
| Total Training Hours | Hours | 42759 | 55439 | 66419 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | Supplier | 891 | 1011 | 1025 |
| Number of Suppliers in Overseas | Supplier | 23 | 21 | 21 |
| Number of Total Suppliers | Supplier | 918 | 1036 | 1050 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Complaint Growth Rate | % | -1.68 | |
| Number of Products and Service Related Complaints | Pieces | 6174 | 6070 |
| Total Number of Customer Complaints | Pieces | 6174 | 6070 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Patents Applied | Pieces | 62 | 62 | 72 |
| Number of Patents Granted | Pieces | 56 | 60 | 87 |
| Number of Patents Held | Pieces | 227 | 279 | 363 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Passing Rate of Third-party Accreditation Performed under the Quality Management System | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Cash Donations | Millions | 4.9 | 5.35 | 3.65 |
| Total Public Welfare Donations | Millions | 4.9 | 5.35 | 3.65 |
| Total Social Investment | Millions | 4.9 | 5.35 | 3.65 |
| Total Volunteer Service Hours | Hour | 60191 | 80008 | 87614 |