2022 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Gasoline consumption and emissions (tCO2e) | 41.8 | 37.9 | 16.8 | 42 | |
| Greenhouse gas emissions from electricity (tCO2e) | 3469.7 | 3741.1 | 3740.2 | 42 | |
| Greenhouse gas emissions from natural gas combustion (tCO2e) | 110.1 | 149.4 | 136 | 42 | |
| Greenhouse gas emissions from purchased heat (tCO2e) | 894.08 | 997.59 | 960.37 | 42 | |
| Per capita greenhouse gas emission intensity (tCO2e/person) | 3.51 | 3.61 | 2.64 | 42 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Consumption of batteries (pieces) | 443 | 42 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Domestic waste from the Headquarter Office Building | tons | 141 | 39 | ||
| Kitchen waste from the canteens of the headquarter | tons | 17 | 39 | ||
| Lamps consumed (nos) | 4050 | 4300 | 992 | 42 | |
| Per capita domestic wastes discharged (tons/person) | 0.05 | 0.04 | 42 | ||
| Total domestic wastes discharged (tons) | 140 | 42 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Electricity consumption (GJ) | 20473.72 | 22074.97 | 21501.83 | 42 | |
| Electricity consumption per capita (GJ/person) | 15.91 | 16.16 | 12.34 | 42 | |
| Hubei | 344 | 265 | 44 | ||
| Motor oil (L) | 592.42 | 537.34 | 288.71 | 42 | |
| Natural gas consumption (GJ) | 1642.36 | 2202.98 | 2207.07 | 42 | |
| Per capita batteries consumed (pcs/person) | 0.25 | 42 | |||
| Per capita lamps consumed (nos/person) | 3.14 | 3.15 | 0.57 | 42 | |
| Per capita natural gas consumption (GJ/person) | 1.28 | 1.32 | 0.98 | 42 | |
| Purchased heat (GJ) | 8128 | 9069 | 8917 | 42 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Per capita water consumption (ton/person) | 6.44 | 6.96 | 4.88 | 42 | |
| Reclaimed water consumption (tons) | 16628 | 19926 | 17240 | 42 | |
| Total water consumption (tons) | 16574 | 18219 | 15567 | 42 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Henan | 212 | 163 | 44 | |
| Inner Mongolia | 190 | 182 | 44 | |
| Liaoning | 223 | 76 | 44 | |
| Ningxia | 200 | 180 | 44 | |
| Shaanxi | 365 | 225 | 44 | |
| Sichuan | 414 | 242 | 44 | |
| Tianjin | 175 | 206 | 44 | |
| Xinjiang | 140 | 94 | 44 | |
| Yunnan | 132 | 84 | 44 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Chongqing | 273 | 287 | 44 | ||
| Dalian | 158 | 44 | |||
| Gansu | 140 | 100 | 44 | ||
| Guangxi | 123 | 110 | 44 | ||
| Guizhou | 110 | 93 | 44 | ||
| Hong Kong | 5 | 3 | 44 | ||
| Hunan | 336 | 276 | 44 | ||
| Jiangsu | 352 | 165 | 44 | ||
| Jiangxi | 166 | 139 | 44 | ||
| Jilin | 130 | 68 | 44 | ||
| Ningbo | 31 | 44 | |||
| Number of Han employees (person) | person | 153135 | 146431 | 140721 | 43 |
| Number of employees above the age of 50 (persons) | 18511 | 19439 | 19808 | 42 | |
| Number of employees aged 31-50 (persons) | 103216 | 106497 | 107968 | 42 | |
| Number of employees dispatched (persons) | 11536 | 12110 | 13124 | 42 | |
| Number of employees under the age of 31 (persons) | 44486 | 33347 | 25269 | 42 | |
| Number of employees with associate degree (persons) | 49255 | 45385 | 40247 | 42 | |
| Number of employees with bachelor's degree (persons) | 90037 | 88729 | 86947 | 42 | |
| Number of employees with doctor's degree (persons) | 110 | 94 | 109 | 42 | |
| Number of employees with master's degree (persons) | 19110 | 18984 | 19619 | 42 | |
| Number of employees with other academic qualifications (persons) | 9491 | 8038 | 7325 | 42 | |
| Number of female employees (persons) | 77787 | 74088 | 71512 | 42 | |
| Number of male employees (persons) | 88386 | 84997 | 81491 | 42 | |
| Number of minority employees (person) | person | 13078 | 12564 | 12282 | 43 |
| Number of new employees (persons) | persons | 5921 | 2220 | 1901 | 42, 43 |
| Number of new employees above the age of 50 (persons) | 17 | 20 | 42 | ||
| Number of new employees aged 31-50 (persons) | 1634 | 706 | 266 | 42 | |
| Number of new employees in Central China (persons) | 504 | 284 | 42 | ||
| Number of new employees in East China (persons) | 623 | 434 | 42 | ||
| Number of new employees in North China (persons) | 285 | 299 | 42 | ||
| Number of new employees in Northeast China (persons) | 45 | 57 | 42 | ||
| Number of new employees in Northwest China (persons) | persons | 1541 | 697 | 43 | |
| Number of new employees in South China (persons) | 520 | 386 | 42 | ||
| Number of new employees in Southwest China (persons) | 354 | 307 | 42 | ||
| Number of new employees under the age of 31 (persons) | 3775 | 1514 | 1615 | 42 | |
| Number of new female employees (persons) | 2024 | 743 | 800 | 42 | |
| Number of new male employees (persons) | 3404 | 1477 | 1101 | 42 | |
| Number of on-the-job employees (persons) | 166213 | 159085 | 153003 | 42 | |
| Other employees (persons) | 445 | 313 | 231 | 42 | |
| Overseas | 2 | 7 | 44 | ||
| Shanghai | 653 | 773 | 44 | ||
| Shanxi | 208 | 176 | 44 | ||
| Total assets | RMB 100 million | 6448.01 | 6826.22 | 7518.87 | 42 |
| Total number of employees in Central China (persons) | 25336 | 24740 | 23246 | 42 | |
| Total number of employees in East China (persons) | 32592 | 32519 | 31734 | 42 | |
| Total number of employees in North China (persons) | 30511 | 28487 | 27266 | 42 | |
| Total number of employees in Northeast China (persons) | 12193 | 11822 | 11376 | 42 | |
| Total number of employees in Northwest China (persons) | 15772 | 15021 | 14450 | 42 | |
| Total number of employees in South China (persons) | 20611 | 21406 | 20936 | 42 | |
| Total number of employees in Southwest China (persons) | 20741 | 19440 | 18796 | 42 | |
| Zhejiang | 449 | 186 | 44 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Hiring of employees (%) | % | 3.26 | 1.4 | 1.24 | 43 |
| Hiring of employees above the age of 50 (%) | % | 0.09 | 0.01 | 43 | |
| Hiring of employees aged 31-50 (%) | % | 1.58 | 0.66 | 43 | |
| Hiring of employees in Central China (%) | % | 2.21 | 0.99 | 43 | |
| Hiring of employees in East China (%) | % | 1.71 | 1.17 | 43 | |
| Hiring of employees in North China (%) | % | 0.72 | 0.06 | 43 | |
| Hiring of employees in Northeast China (%) | % | 0.87 | 0.1 | 43 | |
| Hiring of employees in Northwest China (%) | % | 1.03 | 1.36 | 43 | |
| Hiring of employees in South China (%) | % | 0.97 | 1.87 | 43 | |
| Hiring of employees in Southwest China (%) | % | 1.82 | 1.63 | 43 | |
| Hiring of employees under the age of 31 (%) | % | 8.49 | 4.52 | 6.22 | 43 |
| Hiring of female employees (%) | % | 2.59 | 1.39 | 1.24 | 43 |
| Hiring of male employees (%) | % | 3.36 | 1.41 | 1.24 | 43 |
| Number of departing employees above the age of 50 (persons) | persons | 70 | 74 | 41 | 43 |
| Number of departing employees aged 31-50 (persons) | persons | 2453 | 3057 | 2374 | 43 |
| Number of departing employees in Central China (persons) | persons | 886 | 43 | ||
| Number of departing employees in East China (persons) | persons | 1585 | 974 | 43 | |
| Number of departing employees in North China (persons) | persons | 1251 | 974 | 43 | |
| Number of departing employees in Northeast China (persons) | persons | 254 | 185 | 43 | |
| Number of departing employees in Northwest China (persons) | persons | 565 | 437 | 43 | |
| Number of departing employees in South China (persons) | persons | 960 | 619 | 43 | |
| Number of departing employees in Southwest China (persons) | persons | 750 | 506 | 43 | |
| Number of departing employees under the age of 31 (persons) | persons | 3398 | 3206 | 1771 | 43 |
| Number of female employees departing (persons) | persons | 2352 | 2844 | 2285 | 43 |
| Number of male employees departing (persons) | persons | 3369 | 3483 | 2295 | 43 |
| Turnover of employees (%) | % | 3.56 | 3.89 | 3.49 | 43 |
| Turnover of employees above the age of 50 (%) | % | 0.38 | 0.38 | 0.38 | 43 |
| Turnover of employees aged 31-50 (%) | % | 2.38 | 2.88 | 2.21 | 43 |
| Turnover of employees in Central China (%) | % | 3.4 | 3.67 | 2.62 | 43 |
| Turnover of employees in East China (%) | % | 3.5 | 4.02 | 2.62 | 43 |
| Turnover of employees in North China (%) | % | 3.7 | 4.39 | 4.02 | 43 |
| Turnover of employees in Northeast China (%) | % | 1.9 | 2.15 | 1.63 | 43 |
| Turnover of employees in Northwest China (%) | % | 3.6 | 4.36 | 3.02 | 43 |
| Turnover of employees in South China (%) | % | 5.5 | 4.6 | 3 | 43 |
| Turnover of employees in Southwest China (%) | % | 3.3 | 3.86 | 2.69 | 43 |
| Turnover of employees under the age of 31 (%) | % | 7.64 | 8.05 | 6.21 | 43 |
| Turnover of female employees (%) | % | 2.38 | 3.05 | 2.64 | 43 |
| Turnover of male employees (%) | % | 3.8 | 3.16 | 2.82 | 43 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of work-related deaths | 5 | 5 | 5 | 43 | |
| Number of work-related injuries (excluding deaths) (persons) | persons | 113 | 177 | 153 | 43 |
| Rate of deaths due to work-related injuries (%) | % | 0.0048 | 0.00509 | 0.0003 | 43 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of working days lost due to work-related injuries (excluding deaths) (days) | days | 5774.5 | 9271.5 | 8470 | 43 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Proportion of basic job level personnel participating in training (%) | % | 89.53 | 99.15 | 92.24 | 43 |
| Proportion of company-level officers participating in training (%) | % | 100 | 100 | 100 | 43 |
| Proportion of department-level managers (including professional level) participating in training (%) | % | 99.01 | 98.91 | 95.84 | 43 |
| Proportion of division-level managers (including professional level) participating in training (%) | % | 99.01 | 98.91 | 96.54 | 43 |
| Proportion of female employees participating in training (%) | % | 92.95 | 91.94 | 43 | |
| Proportion of male employees participating in training (%) | % | 98.87 | 93.32 | 43 | |
| Proportion of the Company's leaders participating in training (%) | % | 100 | 100 | 87.5 | 43 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average training time for basic job level personnel (hours) | hours | 114.23 | 166.86 | 145.44 | 43 |
| Average training time for company-level officers (hours) | hours | 244.7 | 163.17 | 43 | |
| Average training time for department-level managers (including professional level) (hours) | hours | 128.84 | 165.94 | 43 | |
| Average training time for division-level managers (including professional level) (hours) | hours | 178.13 | 155.34 | 43 | |
| Average training time for female employees (hours) | hours | 111.5 | 167.42 | 141.44 | 43 |
| Average training time for male employees (hours) | hours | 114.27 | 171.76 | 144.34 | 43 |
| Average training time for the Company's leaders (hours) | hours | 311.94 | 133.19 | 43 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Guangdong | 1040 | 212 | 44 | |
| Hebei | 488 | 323 | 44 | |
| Heilongjiang | 46 | 32 | 44 | |
| Number of suppliers by region (nos): Anhui | 238 | 173 | 43 | |
| Number of suppliers by region (nos): Beijing | 2304 | 2705 | 43 | |
| Number of suppliers by region (nos): Fujian | 499 | 256 | 43 | |
| Number of suppliers by region (nos): Xiamen | 202 | 43 | ||
| Qingdao | 206 | 44 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of complaints forwarded by the regulators (unit: 10000 cases) | 10000 cases | 1.45 | 2.1 | 1.02 | 43 |
| Number of electronic policies | 10000 nos | 19747.82 | 25655.69 | 31900.88 | 39 |
| The Company’s omni-channel VAT electronic invoices generated | 10000 pieces | 3626.35 | 3444.9 | 3251.5 | 39 |
| Total premium income | RMB 100 million | 4431.87 | 4495.33 | 4875.33 | 42 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of directors receiving anti-corruption training (person) | person | 2 | 2 | 43 | |
| Number of employees receiving anti-corruption training (person) | person | 160616 | 159085 | 166586 | 43 |
| Proportion of directors receiving anti-corruption training (%) | % | 100 | 100 | 43 | |
| Proportion of employees receiving anti-corruption training (%) | % | 100 | 100 | 100 | 43 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Tibet | 35 | 44 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| GHG Emissions from Natural Gas | tCO2e | 110.1 | 149.4 | 136 |
| GHG Emissions from Purchased Electricity | tCO2e | 3469.7 | 3741.1 | 3740.2 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 4363.78 | 4738.69 | 4700.57 |
| Mobile Combustion Emissions | tCO2e | 41.8 | 37.9 | 16.8 |
| Stationary Combustion Emissions | tCO2e | 110.1 | 149.4 | 136 |
| Total GHG Emissions | tCO2e | 4515.68 | 4925.99 | 4853.37 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/person | 3.51 | 3.61 | 2.64 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Hazardous Waste (Used Batteries) | pieces | 443 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tons | 140 |
| Non-Hazardous Waste (Kitchen Waste) | tons | 17 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Natural Gas Consumption | GJ | 1642.36 | 2202.98 | 2207.07 |
| Purchased Electricity | GJ | 20473.72 | 22074.97 | 21501.83 |
| Purchased Heating | GJ | 8128 | 9069 | 8917 |
| Total Direct Energy Consumption | GJ | 2234.78 | 2202.98 | 2207.07 |
| Total Energy Consumption | GJ | 30244.08 | 33347.95 | 32626.9 |
| Total Indirect Energy Consumption | GJ | 28001.72 | 31144.97 | 30418.83 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Recycled Water Percentage | % | 100.32 | 109.37 | 110.76 |
| Recycled Water Usage | tons | 16628 | 19926 | 17240 |
| Water Consumption | tons | 16574 | 18219 | 15567 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Investment in Ecological Restoration | 2051 | 1452 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | persons | 90037 | 88729 | 86947 |
| Number of Doctoral Degree Employees | persons | 110 | 94 | 109 |
| Number of Employees Aged 30-50 | persons | 103216 | 106497 | 107968 |
| Number of Employees Aged Above 50 | persons | 18511 | 19439 | 19808 |
| Number of Employees Aged Below 30 | persons | 44486 | 33347 | 25269 |
| Number of Employees in Central China | persons | 25336 | 24740 | 23246 |
| Number of Employees in East China | persons | 32592 | 32519 | 31734 |
| Number of Employees in Hong Kong | persons | None | 5 | 3 |
| Number of Employees in North China | persons | 30511 | 28487 | 27266 |
| Number of Employees in Northeast China | persons | 12193 | 11822 | 11376 |
| Number of Employees in Northwest China | persons | 15772 | 15021 | 14450 |
| Number of Employees in Overseas | persons | None | 2 | 7 |
| Number of Employees in South China | persons | 20611 | 21406 | 20936 |
| Number of Employees in Southwest China | persons | 20741 | 19440 | 18796 |
| Number of Female Employees | persons | 77787 | 74088 | 71512 |
| Number of Male Employees | persons | 88386 | 84997 | 81491 |
| Number of Master's Degree Employees | persons | 19110 | 18984 | 19619 |
| Number of New Employees | persons | 11349 | 8557 | 6087 |
| Number of New Employees (Above 50) | persons | 17 | 20 | |
| Number of New Employees (Aged 30-50) | persons | 1634 | 706 | 266 |
| Number of New Employees (Aged Below 30) | persons | 3775 | 1514 | 1615 |
| Number of New Employees (Female) | persons | 2024 | 743 | 800 |
| Number of New Employees (Male) | persons | 3404 | 1477 | 1101 |
| Number of Total Employees | persons | 166213 | 159085 | 153003 |
| Percentage of Bachelor's Degree Employees | % | 54.18 | 55.78 | 56.83 |
| Percentage of Doctoral Degree Employees | % | 0.07 | 0.06 | 0.07 |
| Percentage of Employees Aged 30-50 | % | 62.13 | 66.95 | 70.58 |
| Percentage of Employees Aged Above 50 | % | 11.14 | 12.22 | 12.95 |
| Percentage of Employees Aged Below 30 | % | 26.76 | 20.96 | 16.52 |
| Percentage of Employees in Central China | % | 15.25 | 15.56 | 15.2 |
| Percentage of Employees in East China | % | 19.61 | 20.45 | 20.75 |
| Percentage of Employees in North China | % | 18.36 | 17.91 | 17.83 |
| Percentage of Employees in Northeast China | % | 7.34 | 7.43 | 7.44 |
| Percentage of Employees in Northwest China | % | 9.49 | 9.45 | 9.45 |
| Percentage of Employees in South China | % | 12.4 | 13.46 | 13.68 |
| Percentage of Employees in Southwest China | % | 12.48 | 12.22 | 12.29 |
| Percentage of Female Employees | % | 46.8 | 46.54 | 46.71 |
| Percentage of Male Employees | % | 53.2 | 53.46 | 53.29 |
| Percentage of Master's Degree Employees | % | 11.5 | 11.94 | 12.83 |
| Percentage of New Employees | % | 6.83 | 5.38 | 3.98 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.38 | 2.88 | 2.21 |
| Turnover Rate of Employees Aged Above 50 | % | 0.38 | 0.38 | 0.38 |
| Turnover Rate of Employees Aged Below 30 | % | 7.64 | 8.05 | 6.21 |
| Turnover Rate of Employees in Central China | % | 3.4 | 3.67 | 2.62 |
| Turnover Rate of Employees in East China | % | 3.5 | 4.02 | 2.62 |
| Turnover Rate of Employees in North China | % | 3.7 | 4.39 | 4.02 |
| Turnover Rate of Employees in Northeast China | % | 1.9 | 2.15 | 1.63 |
| Turnover Rate of Employees in Northwest China | % | 3.6 | 4.36 | 3.02 |
| Turnover Rate of Employees in South China | % | 5.5 | 4.6 | 3 |
| Turnover Rate of Employees in Southwest China | % | 3.3 | 3.86 | 2.69 |
| Turnover Rate of Female Employees | % | 2.38 | 3.05 | 2.64 |
| Turnover Rate of Male Employees | % | 3.8 | 3.16 | 2.82 |
| Turnover Rate of Total Employees | % | 3.56 | 3.89 | 3.49 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 5 | 5 | 5 | |
| Number of Work-related Fatalities | 5 | 5 | 5 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 5774.5 | 9271.5 | 8470 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 89.53 | 99.15 | 92.24 |
| Percentage of Trained Female Employees | % | 92.95 | 91.94 | |
| Percentage of Trained Male Employees | % | 98.87 | 93.32 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 111.5 | 167.42 | 141.44 |
| Average Training Hours (General Staff) | hours | 114.23 | 166.86 | 145.44 |
| Average Training Hours (Male) | hours | 114.27 | 171.76 | 144.34 |
| Average Training Hours (Middle Management) | hours | 178.13 | 155.34 | |
| Average Training Hours (Senior Management) | hours | 311.94 | 133.19 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Total Suppliers | count | 4615 | 3909 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Complaint Growth Rate | percent | 44.83 | -51.43 | |
| Total Number of Customer Complaints | cases | 14500 | 21000 | 10200 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 | 100 | |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 | 100 | |
| Number of Directors and Management Attendance for Anti-corruption Training | person | 2 | 2 | |
| Number of General Employees Attendance for Anti-corruption Training | person | 160616 | 159085 | 166586 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | person | 160616 | 159087 | 166588 |