CORPORATE SOCIAL RESPONSIBILITY REPORT 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Nitrogen oxide generated by vehicles at Head Office | tonnes | 0.421 | 35 |
| Particulate matters generated by vehicles at Head Office | tonnes | 0.03 | 35 |
| Sulphur dioxide generated by vehicles at Head Office | tonnes | 0.0006 | 35 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emission | Tonnes carbon dioxide equivalent | 120.66 | 99.72 | 34 |
| Head Office greenhouse gas emission | Tonnes carbon dioxide equivalent | 4386 | 4499 | 34 |
| Indirect greenhouse gas emission | Tonnes carbon dioxide equivalent | 4265.71 | 4399.47 | 34 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Electronic equipment retired - ATM | pieces | 5 | 8 | 35 |
| Electronic equipment retired - Computer for business purpose | pieces | 238 | 265 | 35 |
| Electronic equipment retired - Monitor | pieces | 14 | 263 | 35 |
| Electronic equipment retired - Printer | pieces | 41 | 90 | 35 |
| Electronic equipment retired - Self-service terminal | pieces | 9 | 19 | 35 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Head Office natural gas consumption | Cubic metres | 28142.83 | 30522.26 | 34 |
| Head Office oil consumption | Litres | 53709 | 43646.55 | 8, 34 |
| Head Office power consumption | 10000 kWh | 383 | 376 | 8, 34 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Head Office water consumption | Tonnes | 28112 | 23898 | 8, 34 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Head Office paper consumption | Million sheets | 1.7 | 1.52 | 8, 34 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| CCER future income rights pledge loan for new energy project in Shandong | million RMB | 30 | 33 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Bachelors | employees | 3221 | 56 | |
| Contract employees | employees | 4708 | 56 | |
| Disabled employees | employees | 2 | 56 | |
| Employees aged 30 or under | employees | 1606 | 56 | |
| Employees aged 31 to 40 | employees | 2139 | 56 | |
| Employees aged 41 to 50 | employees | 684 | 56 | |
| Employees aged over 50 | employees | 279 | 56 | |
| Employees from Shandong Province | employees | 4708 | 56 | |
| Employees from ethnic minority groups | employees | 275 | 56 | |
| Female employees | employees | 2614 | 56 | |
| Junior college graduates | employees | 533 | 56 | |
| Male employees | employees | 2094 | 56 | |
| Masters | employees | 939 | 56 | |
| New employees | employees | 510 | 56 | |
| Number of employee supervisors on the Board of Supervisors | 3 | 15 | ||
| Number of employees who contribute to social security | employees | 4708 | 56 | |
| Number of executive directors on the Board of Directors | 3 | 15 | ||
| Number of external supervisors on the Board of Supervisors | 3 | 15 | ||
| Number of independent non-executive directors on the Board of Directors | 5 | 15 | ||
| Number of non-executive directors on the Board of Directors | 5 | 15 | ||
| PhDs | employees | 15 | 56 | |
| Proportion of female employees | % | 55.79 | 55.52 | 8 |
| Return on average total assets | % | 0.61 | 0.6 | 8 |
| Return on weighted average net assets | % | 10.4 | 8.95 | 8 |
| Total assets | RMB100 million | 5222.5 | 5296.14 | 8 |
| Total loans | RMB100 million | 2442.05 | 2690.29 | 8 |
| Total number of employees | Persons, employees | 4447 | 4708 | 8, 56 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Operating income | RMB100 million | 111.36 | 116.44 | 8 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of employees with regular medical check-ups | employees | 4708 | 56 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of remote online training sessions for directors | 2 | 15 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Business outlets (including business department at the Head Office) | Count | 166 | 180 | 50 |
| Business outlets set up during the year | Count | 19 | 14 | 50 |
| Green credit balance | RMB100 million | 190.78 | 209.24 | 8 |
| Number of boundless cards issued | 226281 | 34 | ||
| Total deposits | RMB100 million | 3135.25 | 3413.47 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| ATMs in self-service facilities | Count | 18 | 50 |
| Consumer complaints by business: Bank card | 3550 | 50 | |
| Consumer complaints by business: Banking agency | 26 | 50 | |
| Consumer complaints by business: Dunning | 1082 | 50 | |
| Consumer complaints by business: Loan | 629 | 50 | |
| Consumer complaints by business: National treasury | 4 | 50 | |
| Consumer complaints by business: Other intermediary business | 15 | 50 | |
| Consumer complaints by business: Others | 171 | 50 | |
| Consumer complaints by business: Payment and settlement | 89 | 50 | |
| Consumer complaints by business: Personal finance information | 43 | 50 | |
| Consumer complaints by business: Precious metals | 1 | 50 | |
| Consumer complaints by business: Renminbi management | 5 | 50 | |
| Consumer complaints by business: Savings deposit | 22 | 50 | |
| Consumer complaints by business: Self-run wealth management | 180 | 50 | |
| Consumer complaints by region: Binzhou | 9 | 50 | |
| Consumer complaints by region: Dezhou | 10 | 50 | |
| Consumer complaints by region: Dongying | 7 | 50 | |
| Consumer complaints by region: Heze | 1 | 50 | |
| Consumer complaints by region: Jinan | 22 | 50 | |
| Consumer complaints by region: Jining | 8 | 50 | |
| Consumer complaints by region: Laiwu | 1 | 50 | |
| Consumer complaints by region: Linyi | 6 | 50 | |
| Consumer complaints by region: Qingdao | 5663 | 50 | |
| Consumer complaints by region: Rizhao | 1 | 50 | |
| Consumer complaints by region: Taian | 3 | 50 | |
| Consumer complaints by region: Weifang | 17 | 50 | |
| Consumer complaints by region: Weihai | 17 | 50 | |
| Consumer complaints by region: Yantai | 13 | 50 | |
| Consumer complaints by region: Zaozhuang | 15 | 50 | |
| Consumer complaints by region: Zibo | 24 | 50 | |
| Number of announcements on SEHK | 138 | 15 | |
| Number of announcements on SZSE | 138 | 15 | |
| Number of investor hotline calls answered | 200 | 15 | |
| Number of participants in investor relations activities | 48000 | 15 | |
| Number of self-service banks | 104 | 34 | |
| Number of self-service facilities | 419 | 34 | |
| Total consumer complaints received | 5817 | 50 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Total number of announcements made | 276 | 15 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of mails handled from IR mailbox | 100 | 15 | |
| Self-service banks | Count | 104 | 50 |
| Self-service facilities | Count | 419 | 50 |
| Self-service terminals in self-service facilities | Count | 125 | 50 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 15.83 | 13.56 | 8 |
| Number of proposals considered at Board of Directors meetings | 59 | 15 | ||
| Provision coverage ratio | % | 197.42 | 219.77 | 8 |
| Total taxes paid | RMB100 million | 17.95 | 15.57 | 8 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of communication activities with investors organized | 14 | 15 | |
| Number of meetings of the Board of Directors | 14 | 15 | |
| Number of regulatory amendments tracked and initiated | 26 | 15 | |
| Number of reports reviewed or heard at Board of Directors meetings | 61 | 15 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of sessions on corporate governance topics | 2 | 15 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share after adjustment | RMB | 0.51 | 0.45 | 8 |
| Number of general meetings of shareholders | 2 | 15 | ||
| Number of questions answered for analysts and investors | 200 | 15 | ||
| Number of shareholder supervisors on the Board of Supervisors | 1 | 15 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Charitable donations | RMB10000 | 1519.2 | 569.08 | 8 |
| Community sub-branches | Count | 28 | 31 | 50 |
| First emissions rights pledge loan in Qingdao | million RMB | 10 | 33 | |
| First energy usage rights pledge financing by a legal entity bank in Shandong | million RMB | 20 | 33 | |
| Number of in-depth communications with analysts and investors | 100 | 15 | ||
| Social contribution per share | RMB | 3.67 | 3.04 | 8 |
| Ultra-short-term green financing bonds for Linyi City Construction Investment Group Co., Ltd. | million RMB | 400 | 33 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tonnes | 0.03 |
| NOâ‚“ Emissions | tonnes | 0.421 |
| SOâ‚“ Emissions | tonnes | 0.0006 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes carbon dioxide equivalent | 120.66 | 99.72 |
| Indirect Energy Emissions (Scope 2) | Tonnes carbon dioxide equivalent | 4265.71 | 4399.47 |
| Total GHG Emissions | Tonnes carbon dioxide equivalent | 4650.66 | 4598.72 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | pieces | 307 | 645 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Heating Oil Consumption | Litres | 107417.67 | 87293.55 |
| Natural Gas Consumption | Cubic metres | 28142.83 | 30522.26 |
| Purchased Electricity | kWh | 7660000 | 7520000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption in Office | Tonnes | 28112 | 23898 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Compared to Last Year | tonnes standard coal |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | Million sheets | 1.7 | 1.52 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Investment in Ecological Restoration | million RMB | 30 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | employees | 3221 | |
| Number of Doctoral Degree Employees | employees | 15 | |
| Number of Employees Aged 30-50 | employees | 2823 | |
| Number of Employees Aged Above 50 | employees | 279 | |
| Number of Employees Aged Below 30 | employees | 1606 | |
| Number of Employees from Mainland China | employees | 4708 | |
| Number of Female Employees | employees | 2614 | |
| Number of Male Employees | employees | 2094 | |
| Number of Master's Degree Employees | employees | 939 | |
| Number of New Employees | employees | 510 | |
| Number of New Employees (Above 50) | employees | 2 | |
| Number of New Employees (Aged 30-50) | employees | 146 | |
| Number of New Employees (Aged Below 30) | employees | 362 | |
| Number of New Employees (Female) | employees | 275 | |
| Number of New Employees (Male) | employees | 235 | |
| Number of Total Employees | Persons | 4447 | 4708 |
| Percentage of Female Employees | % | 55.79 | 55.52 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Health Check Coverage for Employees | employees | 4708 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Central China | |
| Number of Suppliers in Northeast China | |
| Number of Suppliers in West China | |
| Number of Total Suppliers |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Number of Customer Complaints | 5817 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Anti-corruption Training Session | 2 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Public Welfare Donations | RMB | 15192000 | 5690800 |