Environmental, Social and Governance Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average number of daily alarms for straw burning and betel nut roasting in Hainan (current) | less than 10 | 45 | |
| Average number of daily alarms for straw burning and betel nut roasting in Hainan (early stage) | over 1000 | 45 | |
| Total number of fireworks points for straw burning and betel nut roasting sensed and alarmed in Hainan | 29293 | 45 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Carbon emissions reduced through resource sharing | tons | 26000000 | 5 | |
| Coal gas greenhouse gas emissions (Scope 1) | Ton | 36.55 | 146 | |
| Coal greenhouse gas emissions (Scope 1) | Ton | 117.57 | 146 | |
| Diesel greenhouse gas emissions (Scope 1) | Ton | 15767.48 | 146 | |
| Direct greenhouse gas emissions (Scope 1) | Ton | 104223.35 | 146 | |
| Externally sourced electricity greenhouse gas emissions (Scope 2) | Ton | 732927.88 | 146 | |
| Externally sourced heat greenhouse gas emissions (Scope 2) | Ton | 13233.76 | 146 | |
| Fuel oil greenhouse gas emissions (Scope 1) | Ton | 35.6 | 146 | |
| Gasoline greenhouse gas emissions (Scope 1) | Ton | 50240.5 | 146 | |
| Greenhouse gas emissions (Scope 1 & Scope 2) | Ton | 850384.99 | 146 | |
| Greenhouse gas emissions per unit of operating income | Tons/RMB million | 9.23 | 146 | |
| Indirect greenhouse gas emissions (Scope 2) | Ton | 746161.64 | 146 | |
| Liquefied petroleum gas greenhouse gas emissions (Scope 1) | Ton | 36179.14 | 146 | |
| Natural gas greenhouse gas emissions (Scope 1) | Ton | 1846.51 | 146 | |
| Reduction of carbon dioxide emissions (achieved in 2022) | million tons | 1.673 | 58 | |
| Reduction of carbon dioxide emissions (target for 2023) | million tons | 1.532 | 58 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Discarded electronic products | Ton | 6.46 | 148 |
| Discarded lead (acid) batteries (packs) | Ton | 2997.59 | 148 |
| Discarded nickel-cadmium batteries | Ton | 0.09 | 148 |
| Hazardous waste per unit of operating income | Tons/RMB million | 0.03 | 148 |
| Total hazardous waste | Ton | 2997.68 | 148 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Concrete used (achieved in 2022) | million tons | 2.39 | 58 |
| Discarded air conditioners from the shelter | Ton | 2769.8 | 148 |
| Non-hazardous waste per unit of operating income | Tons/RMB million | 0.05 | 148 |
| Office supplies consumption | Ton | 7 | 148 |
| Sorted and stored waste transferred within 24 hours at Tower Industrial Park | 100% | 66 | |
| Total non-hazardous waste | Ton | 4999.4 | 148 |
| Waste switching power supply in the shelter | Ton | 1537.88 | 148 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Carbon emission reduction | million tons | 25.98 | 31 | |
| Concrete used (target for 2022) | million tons | 2.08 | 58 | |
| Concrete used (target for 2023) | million tons | 2.18 | 58 | |
| First prize of 2022 Science and Technology Award of China Institute of Communications for Innovation and Application of Low-carbon Energy Technology for Wireless Telecommunications Base Station | first prize | 11 | ||
| Reduction of greenhouse gas emissions (target for 2022) | million tons | 1.41 | 58 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Disposal rate of fireworks points for straw burning and betel nut roasting in Hainan | nearly 90% | 45 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Coal | MW•h | 314.01 | 147 |
| Coal gas | MW•h | 201.78 | 147 |
| Diesel | MW•h | 57115.39 | 147 |
| Direct energy consumption | MW•h | 423545.62 | 147 |
| Energy consumption per unit of operating income | MW•h/RMB million | 18.64 | 147 |
| Externally sourced electricity | MW•h | 1261493.77 | 147 |
| Externally sourced heat | MW•h | 33418.58 | 147 |
| Fuel oil | MW•h | 130.49 | 147 |
| Gasoline | MW•h | 189970.11 | 147 |
| Indirect energy consumption | MW•h | 1294912.35 | 147 |
| Liquefied petroleum gas | MW•h | 167534.81 | 147 |
| Natural gas | MW•h | 8279.03 | 147 |
| Number of battery exchange points deployed | 57000 | 5 | |
| Number of battery exchange services provided | 900000000 | 5 | |
| Number of charging ports for electric bike charging | 1500000 | 5 | |
| Number of clean energy sites nationwide | 18000 | 17 | |
| Number of newly built towers cut out due to co-construction and sharing | 980000 | 31 | |
| Number of newly built towers cut out through resource sharing | 980000 | 5 | |
| Number of powered food and parcel delivery drivers served by battery exchange | 900000 | 5 | |
| Total energy consumption | MW•h | 1718457.97 | 147 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of reservoirs monitored and surveilled | 2300 | 17 | |
| Other water | Ton | 6725.16 | 147 |
| Surface water | Ton | 8122 | 147 |
| Tap water | Ton | 853845.63 | 147 |
| Water consumption | Ton | 868692.79 | 147 |
| Water consumption per unit of operating income | Tons/RMB million | 9.42 | 147 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Automatic energy-saving management and control rate of air conditioners in the Company’s base stations (achieved) | % | 81.69 | 57 | |
| Automatic energy-saving management and control rate of air conditioners in the Company’s base stations (target) | % | 80% | 85% | 57 |
| Energy consumption per capita of 31 provinces in China (target reduction based on 2022) | % | 2% | 57 | |
| Investment saved due to co-construction and sharing | billion RMB | 176 | 31 | |
| Investment saved for the industry through resource sharing | billion RMB | 176 | 5 | |
| Power consumption per capita of 31 provinces in China (target reduction based on 2022) | % | 2% | 57 | |
| Power consumption per capita of the Tower Industrial Park (achieved reduction) | % | 5.48 | 57 | |
| Power consumption per capita of the Tower Industrial Park (target reduction based on 2021) | % | 3% | 57 | |
| Power consumption per capita of the Tower Industrial Park (target reduction based on 2022) | % | 3% | 57 | |
| Switching power (achieved in 2022) | million A | 6.9 | 58 | |
| Switching power (target for 2022) | million A | 3.84 | 58 | |
| Switching power (target for 2023) | million A | 6.55 | 58 | |
| Year-on-year improvement in average service disruption caused by power failure in China | % | 6.7 | 138 | |
| Year-on-year improvement in remediation of stations experiencing super-frequency network exit | % | 37.1 | 138 | |
| Year-on-year improvement in remediation of stations experiencing super-long network exit | % | 24.2 | 138 | |
| Year-on-year improvement in service disruption ratio caused by power failure | percentage point | 0.2 | 138 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Water consumption per capita reduction at Tower Industrial Park | % | 16.76 | 66 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Office paper | Ton | 678.26 | 148 | |
| Steel saved due to co-construction and sharing | million tons | 4.38 | 31 | |
| Steel used in towers (achieved in 2022) | tons | 299000 | 58 | |
| Steel used in towers (target for 2022) | tons | 260000 | 58 | |
| Steel used in towers (target for 2023) | tons | 273000 | 58 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| 5G base station tenancy ratio | 1.7 | 1.74 | 73 | |
| Area of indoor distributed antenna systems (DAS) coverage in buildings (cumulative) | square meters | 7390000 | 5 | |
| Farmland in Hainan under high-definition intelligent video surveillance for straw burning prohibition | square kilometres | 26209.94 | 45 | |
| Farmland under real-time supervision of straw burning nationwide | billion mu | 0.45 | 45 | |
| Key areas in Hainan under high-definition intelligent video surveillance for straw burning prohibition | square kilometres | 3367.95 | 45 | |
| Land saved due to co-construction and sharing | mu | 55000 | 31 | |
| Land use reduced through resource sharing | mu | 55000 | 5 | |
| Length of indoor distributed antenna systems (DAS) coverage in high-speed railway tunnels and subways (cumulative) | kilometers | 20040.2 | 5 | |
| Number of key rivers and lake areas monitored and surveilled | 4700 | 17 | ||
| Number of provinces covered by straw burning supervision | 24 | 45 | ||
| Number of telecommunication tower construction projects completed (cumulative) | 3600000 | 73 | ||
| Number of telecommunication towers converted into digital towers (cumulative) | 200000 | 5 | ||
| Number of video monitoring points for straw burning supervision nationwide | 30000 | 45 | ||
| Site co-location rate | % | 83 | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| 21st National Youth Job Competent Person (Ms. Wang Yi from Dalian Branch of China Tower) | awarded | 11 | ||
| Number of candidates reached through recruitment campaign | candidates | 850000 | 108 | |
| Number of employees by age - 29 and below | person | 5188 | 149 | |
| Number of employees by age - 30-39 | person | 9577 | 149 | |
| Number of employees by age - 40-49 | person | 5841 | 149 | |
| Number of employees by age - 50 and above | person | 1300 | 149 | |
| Number of employees by category - Managers | person | 4071 | 149 | |
| Number of employees by category - Non-managers | person | 17835 | 149 | |
| Number of employees by gender - Female | person | 5966 | 149 | |
| Number of employees by gender - Male | person | 15940 | 149 | |
| Number of employees by nationality - Ethnic Han | person | 19734 | 149 | |
| Number of employees by nationality - Ethnic minorities | person | 2172 | 149 | |
| Number of employees by region - Central China | person | 2513 | 149 | |
| Number of employees by region - East China | person | 5510 | 149 | |
| Number of employees by region - Hong Kong, Macau and Taiwan | person | 4 | 149 | |
| Number of employees by region - North China | person | 3407 | 149 | |
| Number of employees by region - Northeast China | person | 1887 | 149 | |
| Number of employees by region - Northwest China | person | 2532 | 149 | |
| Number of employees by region - Overseas regions (except Hong Kong, Macau and Taiwan) | person | 8 | 149 | |
| Number of employees by region - South China | person | 2248 | 149 | |
| Number of employees by region - Southwest China | person | 3797 | 149 | |
| Percentage of female employees | % | 27.2% | 17, 22 | |
| Total headcount | person | 21906 | 22, 149 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Employee overall turnover rate | % | 1.4 | 150 |
| Employee turnover rate by age - 29 and below | % | 3.2 | 150 |
| Employee turnover rate by age - 30-39 | % | 1.1 | 150 |
| Employee turnover rate by age - 40-49 | % | 0.3 | 150 |
| Employee turnover rate by age - 50 and above | % | 0.2 | 150 |
| Employee turnover rate by gender - Female | % | 1.7 | 150 |
| Employee turnover rate by gender - Male | % | 1.2 | 150 |
| Employee turnover rate by region - Central China | % | 0.7 | 150 |
| Employee turnover rate by region - East China | % | 1.8 | 150 |
| Employee turnover rate by region - Hong Kong, Macau and Taiwan | % | 25 | 150 |
| Employee turnover rate by region - North China | % | 1.3 | 150 |
| Employee turnover rate by region - Northeast China | % | 0.7 | 150 |
| Employee turnover rate by region - Northwest China | % | 1.3 | 150 |
| Employee turnover rate by region - South China | % | 2.1 | 150 |
| Employee turnover rate by region - Southwest China | % | 1.1 | 150 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of work-related fatalities | 1 | 1 | 151 | |
| Rate of work-related fatalities | 0.005% | 0.005% | 151 |
Lost days due to work injury.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | 1303 | 151 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| DevOps Digital Management Practice - first achievement award in selection activity for enterprises with modernized and innovative management in the communication industry | first achievement award | 11 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours per employee | hours | 106.8 | 17, 22 | |
| Increase in average training hours compared with 2021 | 60% | 17 | ||
| Number of times recruitment campaign videos were played | times | 560000 | 108 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of 5G base station projects undertaken (aggregate) | 1761000 | 73 | |
| Number of 5G base-stations (cumulative) | 1761000 | 5 | |
| Number of communication base stations built in Beijing | stations | 250 | 76 |
| Overall sharing rate of infrastructure in Beijing 5G networks | % | over 65% | 76 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Business Cooperation Platform and Digital Management of Supply Chain - third achievement award in selection activity for enterprises with modernized and innovative management in the communication industry | third achievement award | 11 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of sectors supported by digital towers | 40 | 5 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average service disruption caused by power failure in China | minutes/station/month | 8.3 | 138 |
| Decrease in total number of service complaints compared with 2021 (TSP business) | percent | -40.3 | 139 |
| Electronic Reconciliation of Electric Bill - second achievement award in selection activity for enterprises with modernized and innovative management in the communication industry | second achievement award | 11 | |
| Number of customer complaints received in Smart Tower business | complaints | 91 | 139 |
| Number of service complaints received from TSP customers filed on China Tower online service platform | complaints | 1828 | 139 |
| Number of service complaints received in Energy business | complaints | 1538 | 139 |
| Percentage of work orders that received customers’ satisfaction (TSP business) | percent | 99 | 139 |
| Service disruption ratio caused by power failure | % | 4.8 | 138 |
| Timely rate of fault handling of Energy business in China | % | 99 | 138 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Excellence Award of 2022 IDC China Future Enterprise Award for Digital Construction of China Tower | awarded | 11 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Compliance rate in terms of power outage and network exit duration standard among 30 provinces except for Guangdong Province (TSP business) | % | 100 | 138 |
| Compliance rate in terms of power outage and network exit duration standard in different cities and operators (TSP business) | % | 99.9 | 138 |
| ESG Hong Kong Stock Best Practice Award 2022 (Governance) | awarded | 11 | |
| Number of DAS system sites built in Beijing | sites | 131 | 76 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| ESG Hong Kong Stock Best Practice Award 2022 (Social) | awarded | 11 | ||
| ESG Hong Kong Stock Industry Best Practice Award 2022 (Telecommunications Services) by Wind | awarded | 11 | ||
| Forbes 2022 China ESG 50 listing | listed | 11 | ||
| Listed Company with the Best ESG Practice in the 2022 China Securities Golden Bauhinia Awards | awarded | 11 | ||
| Listed Enterprises of the Year by Bloomberg Businessweek | awarded | 11 | ||
| Number of cities with battery exchange points | 280 | 5 | ||
| Number of colleges and universities publicized to during recruitment campaign | 95 | 108 | ||
| Number of projects related to telecommunication towers constructed (cumulative) | 3600000 | 5 | ||
| Number of residents served by electric bike charging | 10000000 | 5 | ||
| The Asset ESG Titanium Award 2022 by The Asset | awarded | 11 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton | 104223.35 |
| GHG Emissions from Natural Gas | Ton | 1846.51 |
| GHG Emissions from Purchased Electricity | Ton | 732927.88 |
| GHG Emissions from Towngas | Ton | 36.55 |
| Indirect Energy Emissions (Scope 2) | Ton | 746161.64 |
| Total GHG Emissions | Ton | 850384.99 |
| Total GHG Emissions Intensity (By Revenue) | Tons/RMB million | 9.23 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Hazardous Waste (Used Batteries) | Ton | 2997.68 |
| Total Hazardous Waste | Ton | 2997.68 |
| Total Hazardous Waste Intensity (By Revenue) | Tons/RMB million | 0.03 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Ton | 6.46 |
| Paper Waste | Ton | 678.26 |
| Total Non-Hazardous Waste | Ton | 4999.4 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Tons/RMB million | 0.05 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| GHG Emissions Reduction Compared to Last Year | million tons | 25.98 |
| Reduction of greenhouse gas emissions (target for 2022) | million tons | 1.41 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 90 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Diesel Fuel Consumption | MW•h | 57115.39 |
| Energy Consumption Intensity (By Revenue) | MW•h/RMB million | 18.64 |
| Fossil Fuel Consumption | MW•h | 424241.81 |
| Gasoline Consumption | MW•h | 189970.11 |
| LPG Consumption | MW•h | 167534.81 |
| Natural Gas Consumption | MW•h | 8279.03 |
| Purchased Electricity | MW•h | 1261493.77 |
| Purchased Heating | MW•h | 33418.58 |
| Total Direct Energy Consumption | MW•h | 423545.62 |
| Total Energy Consumption | MW•h | 1718457.97 |
| Total Indirect Energy Consumption | MW•h | 1294912.35 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Municipal Water Consumption | Ton | 853845.63 |
| Surface Water Consumption | Ton | 8122 |
| Surface Water Withdrawal | Ton | 8122 |
| Total Water Withdrawal | Ton | 868692.79 |
| Water Consumption | Ton | 868692.79 |
| Water Consumption Intensity (By Revenue) | Tons/RMB million | 9.42 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | 5.48 | |
| Target Electricity Usage Reduction Percentage Compared to Last Year | % | 3 | 3 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Water Consumption Reduction Percentage Compared to Last Year | % | 16.76 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Employees Aged 30-50 | person | 15418 |
| Number of Employees Aged Above 50 | person | 1300 |
| Number of Employees Aged Below 30 | person | 5188 |
| Number of Employees in Central China | person | 2513 |
| Number of Employees in East China | person | 5510 |
| Number of Employees in Hong Kong | person | 4 |
| Number of Employees in North China | person | 3407 |
| Number of Employees in Northeast China | person | 1887 |
| Number of Employees in Northwest China | person | 2532 |
| Number of Employees in Overseas | person | 8 |
| Number of Employees in South China | person | 2248 |
| Number of Employees in Southwest China | person | 3797 |
| Number of Female Employees | person | 5966 |
| Number of Male Employees | person | 15940 |
| Number of Total Employees | person | 21906 |
| Percentage of Female Employees | % | 27.2 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.1 |
| Turnover Rate of Employees Aged Above 50 | % | 0.2 |
| Turnover Rate of Employees Aged Below 30 | % | 3.2 |
| Turnover Rate of Employees in Central China | % | 0.7 |
| Turnover Rate of Employees in East China | % | 1.8 |
| Turnover Rate of Employees in Hong Kong | % | 25 |
| Turnover Rate of Employees in North China | % | 1.3 |
| Turnover Rate of Employees in Northeast China | % | 0.7 |
| Turnover Rate of Employees in Northwest China | % | 1.3 |
| Turnover Rate of Employees in South China | % | 2.1 |
| Turnover Rate of Employees in Southwest China | % | 1.1 |
| Turnover Rate of Female Employees | % | 1.7 |
| Turnover Rate of Male Employees | % | 1.2 |
| Turnover Rate of Total Employees | % | 1.4 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Fatalities Rate of the Last 3 Years | % | 0.0033333333333333335 | ||
| Number of Fatalities of the Last 3 Years | 2 | |||
| Number of Work-related Fatalities | 1 | 1 | ||
| Work-related Fatalities Rate | % | 0.005 | 0.005 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 1303 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Trained Female Employees | % | 98.9 |
| Percentage of Trained Male Employees | % | 99.1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | hours/person | |
| Average Training Hours (General Staff) | hours/person | |
| Average Training Hours (Male) | hours/person | |
| Average Training Hours (Senior Management) | hours/person | |
| Average Training Hours per Employee | hours | 106.8 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Complaint Growth Rate | percent | -40.3 |
| Total Number of Customer Complaints | complaints | 3457 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Number of Volunteer Activities Sessions |