2022 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | Report Pages |
---|---|---|---|---|---|---|---|---|---|---|
GHG emissions | Ton of CO2 equivalent | 11967.41 | 41397.26 | 53957.87 | 43 | |||||
GHG emissions per unit area (Scope 1 and Scope 2) | Ton of CO2 equivalent/m2 | 0.1 | 0.09 | 0.08 | 43 | |||||
Greenhouse gas emissions per unit area of Haitong Securities (CO2e/m²) | CO2e/m² | 0.11 | 0.11 | 0.1 | 0.09 | 0.08 | 0.1 | 0.1 | 0.1 | 14 |
Scope 1 GHG emissions | Ton of CO2 equivalent | 811.74 | 3090.91 | 2052.8 | 43 | |||||
Scope 2 GHG emissions | Ton of CO2 equivalent | 8805.83 | 24714.9 | 31197.94 | 43 | |||||
Scope 3 GHG emissions | Ton of CO2 equivalent | 2249.84 | 13591.45 | 20707.13 | 43 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Quantity of electronic wastes | Piece | 915 | 655 | 663 | 43 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|---|---|---|
Energy consumption of Data Centers in the Headquarters of Haitong Securities | kWh | 8826320 | 15925616 | 18640335 | 43 | |||
Energy consumption of SSE Jingiao Computer Room | kWh | 81353 | 259449 | 43 | ||||
Energy consumption of the Computer Room in SSE Waiqiaoao Satellite Earth Station | kWh | 1061527 | 970000 | 469003 | 43 | |||
Energy consumption of the Data Center in Zhangjiang Hi-tech Park | kWh | 6957240 | 9819112 | 43 | ||||
Energy consumption of the Guangdong Road Computer Room in the Headquarters of Haitong Securities | kWh | 4913244 | 4857142 | 4271571 | 43 | |||
Energy consumption of the Remote Disaster Recovery Computer Room in SZSE Southern Centre | kWh | 2851549 | 3059431 | 3821200 | 43 | |||
Natural gasoline consumption per unit area | m3/m2 | 1.97 | 1.56 | 1.49 | 43 | |||
Power consumption per unit area | kWh/m2 | 111.57 | 140.17 | 131.29 | 43 | |||
Power consumption per unit area of Haitong Securities (kWh/m²) | kWh/m² | 134.86 | 122.43 | 111.57 | 140.17 | 131.29 | 104.57 | 14 |
Total energy consumption of rented data centers | kWh | 3913076 | 4110784 | 4549682 | 43 | |||
Total energy consumption of the Company's own data centers | kWh | 4913244 | 11814382 | 14090683 | 43 | |||
Total gas consumption of the Company's own vehicles | Liter | 232179.07 | 1035447.74 | 686395.21 | 43 | |||
Total natural gas consumption | m3 | 84544 | 132603 | 126734 | 43 | |||
Total office power consumption | kWh | 10839657 | 42538554 | 40613754 | 43 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Total water consumption | Ton | 40496.47 | 147555.32 | 109600.74 | 43 |
Water consumption per unit area | Ton/m2 | 0.45 | 0.49 | 0.3 | 43 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Number of paperless office operations | Time | 245945 | 200966 | 300113 | 43 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Number of sheets saved by paperless office | Sheet | 1229725 | 1004830 | 1500565 | 43 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Full-time labor contractual employees | Person | 5910 | 6146 | 6584 | 44 |
Percentage of newly recruited employees who are ethnic minorities | % | 2.5 | 38 | ||
Percentage of newly recruited employees who are women | % | 41.8 | 38 | ||
Staff number by age group: 30 to 50 years old | Person | 3920 | 4070 | 4271 | 44 |
Staff number by age group: <30 years old | Person | 1495 | 1500 | 1642 | 44 |
Staff number by age group: >50 years old | Person | 495 | 576 | 671 | 44 |
Staff number by gender: Female | Person | 2539 | 2650 | 2845 | 44 |
Staff number by gender: Male | Person | 3371 | 3496 | 3739 | 44 |
Staff number by geographic region: Mainland China | Person | 5904 | 6146 | 6584 | 44 |
Staff number by geographic region: Overseas (including Hong Kong, Macao and Taiwan of China) | Person | 6 | 44 | ||
Total assets | RMB10000 | 6940735.07 | 7449249.54 | 7536057.71 | 43 |
Total staff number | Person | 5910 | 6146 | 6584 | 44 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Employee turnover rate | % | 5.47 | 6.54 | 4.55 | 44 |
Employee turnover rate by age group: 30 to 50 years old | % | 4.59 | 6.09 | 4.47 | 44 |
Employee turnover rate by age group: <30 years old | % | 9.3 | 9.47 | 6.52 | 44 |
Employee turnover rate by age group: >50 years old | % | 0.81 | 1.04 | 0.3 | 44 |
Employee turnover rate by gender: Female | % | 4.17 | 4.91 | 3.97 | 44 |
Employee turnover rate by gender: Male | % | 6.44 | 7.78 | 5 | 44 |
Employee turnover rate by geographic region: Mainland China | % | 5.47 | 6.54 | 4.55 | 44 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Employee health checkup rate | % | 100 | 100 | 100 | 45 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Coverage of employee training | % | 100 | 100 | 100 | 44 |
Coverage of employee training by employee category: Middle management | % | 12.67 | 12.57 | 11.93 | 44 |
Coverage of employee training by employee category: Ordinary employees | % | 87.09 | 87.39 | 87.84 | 44 |
Coverage of employee training by employee category: Senior management | % | 0.24 | 0.24 | 0.23 | 44 |
Coverage of employee training by gender: Female | % | 42.86 | 43.12 | 43.24 | 44 |
Coverage of employee training by gender: Male | % | 57.04 | 56.88 | 56.76 | 44 |
Number of employees trained | Person-time | 360000 | 350000 | 348177 | 44 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Employee training expenditure | RMB10000 | 635 | 780 | 715 | 44 |
Training hours per employee | Hour | 33.67 | 33.22 | 42 | 44 |
Training hours per employee by employee category: Middle management | Hour | 34.54 | 34.18 | 42 | 44 |
Training hours per employee by employee category: Ordinary employees | Hour | 33.67 | 32.68 | 42 | 44 |
Training hours per employee by employee category: Senior management | Hour | 32.71 | 30.87 | 35 | 44 |
Training hours per employee by gender: Female | Hour | 33.7 | 33.21 | 42 | 44 |
Training hours per employee by gender: Male | Hour | 33.65 | 33.23 | 42 | 44 |
Number of suppliers by geographical region.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Number of suppliers from Hong Kong, Macao and Taiwan of China and overseas regions | / | 9 | 5 | 45 |
Number of suppliers from Mainland China | / | 725 | 615 | 45 |
Total number of suppliers | / | 734 | 620 | 45 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Number of suppliers executing the Company's supplier assessment provisions governing supplier performance in terms of environment, labor and morality | / | 734 | 620 | 45 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Customer satisfaction by telephone | % | 99.83 | 99.08 | 99.97 | 45 |
Customer satisfaction online surveys | % | 99.98 | 99.97 | 99.86 | 45 |
Number of complaints | Time | 175 | 152 | 57 | 45 |
Number of customer inquiries by telephone | Time | 564039 | 475897 | 279377 | 45 |
Number of customer inquiries online | Time | 422447 | 312711 | 245302 | 45 |
Number of customer inquiries via smart service | Time | 2812413 | 2153408 | 1468024 | 45 |
Number of customer satisfaction surveys by telephone | Time | 68489 | 58265 | 38789 | 45 |
Number of customer satisfaction surveys online | Time | 133454 | 78482 | 66448 | 45 |
Ratio of complaints solved | % | 100 | 100 | 100 | 45 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Total tax payment | RMB10000 | 625088.16 | 789252.51 | 856043.3 | 43 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Number of anti-corruption training sessions held | Time | 22 | 18 | 8 | 45 |
Number of employees receiving anti-corruption training | Person | 281 | 452 | 264 | 45 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Basic earnings per share | RMB | 0.9 | 0.98 | 0.5 | 43 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Charitable donations | RMB10000 | 3184 | 3137 | 2867 | 45 |
Employee volunteer service hours | Hour | 800 | 9800 | 32500 | 45 |
Number of employees participating in volunteer services | Person-time | 800 | 7800 | 8500 | 45 |
Revenue | RMB10000 | 3821982.83 | 4320456.74 | 2594818.75 | 43 |
Social contribution value per share | RMB | 2.96 | 3.03 | 2.24 | 43 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | Ton of CO2 equivalent | 811.74 | 3090.91 | 2052.8 |
Indirect Energy Emissions (Scope 2) | Ton of CO2 equivalent | 8805.83 | 24714.9 | 31197.94 |
Total GHG Emissions | Ton of CO2 equivalent | 11967.41 | 41397.26 | 53957.87 |
Total GHG Emissions Intensity (By Area) | Ton of CO2 equivalent/m2 | 0.1 | 0.09 | 0.08 |
Total Other Indirect Energy Emissions (Scope 3) | Ton of CO2 equivalent | 2249.84 | 13591.45 | 20707.13 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Non-Hazardous Waste (Electronic Waste) | Piece | 915 | 655 | 663 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
---|---|---|---|---|---|---|---|
Energy Consumption Intensity (By Area per Year) | kWh/m² | 134.86 | 122.43 | 111.57 | 140.17 | 131.29 | 104.57 |
Natural Gas Consumption | m3 | 84544 | 132603 | 126734 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Water Consumption | Ton | 40496.47 | 147555.32 | 109600.74 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2025 |
---|---|---|
Target Water Consumption Reduction Percentage Compared to Last Year | % | 38.64 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Employees Aged 30-50 | Person | 3920 | 4070 | 4271 |
Number of Employees Aged Above 50 | Person | 495 | 576 | 671 |
Number of Employees Aged Below 30 | Person | 1495 | 1500 | 1642 |
Number of Employees in Mainland China | Person | 5904 | 6146 | 6584 |
Number of Employees in Overseas | Person | 6 | ||
Number of Female Employees | Person | 2539 | 2650 | 2845 |
Number of Full-time Employees | Person | 5910 | 6146 | 6584 |
Number of Male Employees | Person | 3371 | 3496 | 3739 |
Number of Total Employees | Person | 5910 | 6146 | 6584 |
Percentage of Employees Aged 30-50 | % | 66.36 | 66.25 | 64.88 |
Percentage of Employees Aged Above 50 | % | 8.38 | 9.37 | 10.19 |
Percentage of Employees Aged Below 30 | % | 25.3 | 24.41 | 24.94 |
Percentage of Employees in Mainland China | % | 99.9 | 100 | 100 |
Percentage of Employees in Overseas | % | 0.1 | ||
Percentage of Female Employees | % | 42.95 | 43.11 | 43.2 |
Percentage of Full-time Employees | % | 100 | 100 | 100 |
Percentage of Male Employees | % | 57.05 | 56.89 | 56.8 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 4.59 | 6.09 | 4.47 |
Turnover Rate of Employees Aged Above 50 | % | 0.81 | 1.04 | 0.3 |
Turnover Rate of Employees Aged Below 30 | % | 9.3 | 9.47 | 6.52 |
Turnover Rate of Employees in Mainland China | % | 5.47 | 6.54 | 4.55 |
Turnover Rate of Female Employees | % | 4.17 | 4.91 | 3.97 |
Turnover Rate of Male Employees | % | 6.44 | 7.78 | 5 |
Turnover Rate of Total Employees | % | 5.47 | 6.54 | 4.55 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Health Check Coverage for Employees | % | 100 | 100 | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Percentage of Employees Trained | % | 100 | 100 | 100 |
Percentage of Trained Female Employees | % | 42.86 | 43.12 | 43.24 |
Percentage of Trained General Employees | % | 87.09 | 87.39 | 87.84 |
Percentage of Trained Male Employees | % | 57.04 | 56.88 | 56.76 |
Percentage of Trained Middle Management | % | 12.67 | 12.57 | 11.93 |
Percentage of Trained Senior Management | % | 0.24 | 0.24 | 0.23 |
Total Cost of Training | RMB10000 | 635 | 780 | 715 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Average Training Hours (Female) | Hour | 33.7 | 33.21 | 42 |
Average Training Hours (General Staff) | Hour | 33.67 | 32.68 | 42 |
Average Training Hours (Male) | Hour | 33.65 | 33.23 | 42 |
Average Training Hours (Middle Management) | Hour | 34.54 | 34.18 | 42 |
Average Training Hours (Senior Management) | Hour | 32.71 | 30.87 | 35 |
Average Training Hours per Employee | Hour | 33.67 | 33.22 | 42 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Number of Suppliers in Mainland China | / | 725 | 615 |
Number of Total Suppliers | / | 734 | 620 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Number of Suppliers Participated in Sustainability Risk Assessment | / | 734 | 620 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Complaint Growth Rate | % | -13.14 | -62.5 | |
Complaints Handling Rate | % | 100 | 100 | 100 |
Total Number of Customer Complaints | Time | 175 | 152 | 57 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Anti-corruption Training Session | Time | 22 | 18 | 8 |
Number of People Participated in Ethical Standards and Anti-corruption Training | Person | 281 | 452 | 264 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Total Volunteer Service Hours | Hour | 800 | 9800 | 32500 |