2022 Corporate Social Responsibility Report

Year: 2022
Published: 2023-03-30
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 2021 2022 2023 2024 2025 Report Pages
GHG emissions Ton of CO2 equivalent 11967.41 41397.26 53957.87 43
GHG emissions per unit area (Scope 1 and Scope 2) Ton of CO2 equivalent/m2 0.1 0.09 0.08 43
Greenhouse gas emissions per unit area of Haitong Securities (CO2e/m²) CO2e/m² 0.11 0.11 0.1 0.09 0.08 0.1 0.1 0.1 14
Scope 1 GHG emissions Ton of CO2 equivalent 811.74 3090.91 2052.8 43
Scope 2 GHG emissions Ton of CO2 equivalent 8805.83 24714.9 31197.94 43
Scope 3 GHG emissions Ton of CO2 equivalent 2249.84 13591.45 20707.13 43

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Quantity of electronic wastes Piece 915 655 663 43

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 2021 2022 2023 Report Pages
Energy consumption of Data Centers in the Headquarters of Haitong Securities kWh 8826320 15925616 18640335 43
Energy consumption of SSE Jingiao Computer Room kWh 81353 259449 43
Energy consumption of the Computer Room in SSE Waiqiaoao Satellite Earth Station kWh 1061527 970000 469003 43
Energy consumption of the Data Center in Zhangjiang Hi-tech Park kWh 6957240 9819112 43
Energy consumption of the Guangdong Road Computer Room in the Headquarters of Haitong Securities kWh 4913244 4857142 4271571 43
Energy consumption of the Remote Disaster Recovery Computer Room in SZSE Southern Centre kWh 2851549 3059431 3821200 43
Natural gasoline consumption per unit area m3/m2 1.97 1.56 1.49 43
Power consumption per unit area kWh/m2 111.57 140.17 131.29 43
Power consumption per unit area of Haitong Securities (kWh/m²) kWh/m² 134.86 122.43 111.57 140.17 131.29 104.57 14
Total energy consumption of rented data centers kWh 3913076 4110784 4549682 43
Total energy consumption of the Company's own data centers kWh 4913244 11814382 14090683 43
Total gas consumption of the Company's own vehicles Liter 232179.07 1035447.74 686395.21 43
Total natural gas consumption m3 84544 132603 126734 43
Total office power consumption kWh 10839657 42538554 40613754 43

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Total water consumption Ton 40496.47 147555.32 109600.74 43
Water consumption per unit area Ton/m2 0.45 0.49 0.3 43

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2020 2021 2022 Report Pages
Number of paperless office operations Time 245945 200966 300113 43

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2020 2021 2022 Report Pages
Number of sheets saved by paperless office Sheet 1229725 1004830 1500565 43

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Full-time labor contractual employees Person 5910 6146 6584 44
Percentage of newly recruited employees who are ethnic minorities % 2.5 38
Percentage of newly recruited employees who are women % 41.8 38
Staff number by age group: 30 to 50 years old Person 3920 4070 4271 44
Staff number by age group: <30 years old Person 1495 1500 1642 44
Staff number by age group: >50 years old Person 495 576 671 44
Staff number by gender: Female Person 2539 2650 2845 44
Staff number by gender: Male Person 3371 3496 3739 44
Staff number by geographic region: Mainland China Person 5904 6146 6584 44
Staff number by geographic region: Overseas (including Hong Kong, Macao and Taiwan of China) Person 6 44
Total assets RMB10000 6940735.07 7449249.54 7536057.71 43
Total staff number Person 5910 6146 6584 44

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Employee turnover rate % 5.47 6.54 4.55 44
Employee turnover rate by age group: 30 to 50 years old % 4.59 6.09 4.47 44
Employee turnover rate by age group: <30 years old % 9.3 9.47 6.52 44
Employee turnover rate by age group: >50 years old % 0.81 1.04 0.3 44
Employee turnover rate by gender: Female % 4.17 4.91 3.97 44
Employee turnover rate by gender: Male % 6.44 7.78 5 44
Employee turnover rate by geographic region: Mainland China % 5.47 6.54 4.55 44

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2020 2021 2022 Report Pages
Employee health checkup rate % 100 100 100 45

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 2021 2022 Report Pages
Coverage of employee training % 100 100 100 44
Coverage of employee training by employee category: Middle management % 12.67 12.57 11.93 44
Coverage of employee training by employee category: Ordinary employees % 87.09 87.39 87.84 44
Coverage of employee training by employee category: Senior management % 0.24 0.24 0.23 44
Coverage of employee training by gender: Female % 42.86 43.12 43.24 44
Coverage of employee training by gender: Male % 57.04 56.88 56.76 44
Number of employees trained Person-time 360000 350000 348177 44

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 2021 2022 Report Pages
Employee training expenditure RMB10000 635 780 715 44
Training hours per employee Hour 33.67 33.22 42 44
Training hours per employee by employee category: Middle management Hour 34.54 34.18 42 44
Training hours per employee by employee category: Ordinary employees Hour 33.67 32.68 42 44
Training hours per employee by employee category: Senior management Hour 32.71 30.87 35 44
Training hours per employee by gender: Female Hour 33.7 33.21 42 44
Training hours per employee by gender: Male Hour 33.65 33.23 42 44

Number of suppliers by geographical region.

Indicator Unit 2021 2022 Report Pages
Number of suppliers from Hong Kong, Macao and Taiwan of China and overseas regions / 9 5 45
Number of suppliers from Mainland China / 725 615 45
Total number of suppliers / 734 620 45

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2021 2022 Report Pages
Number of suppliers executing the Company's supplier assessment provisions governing supplier performance in terms of environment, labor and morality / 734 620 45

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 2021 2022 Report Pages
Customer satisfaction by telephone % 99.83 99.08 99.97 45
Customer satisfaction online surveys % 99.98 99.97 99.86 45
Number of complaints Time 175 152 57 45
Number of customer inquiries by telephone Time 564039 475897 279377 45
Number of customer inquiries online Time 422447 312711 245302 45
Number of customer inquiries via smart service Time 2812413 2153408 1468024 45
Number of customer satisfaction surveys by telephone Time 68489 58265 38789 45
Number of customer satisfaction surveys online Time 133454 78482 66448 45
Ratio of complaints solved % 100 100 100 45

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2020 2021 2022 Report Pages
Total tax payment RMB10000 625088.16 789252.51 856043.3 43

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 2021 2022 Report Pages
Number of anti-corruption training sessions held Time 22 18 8 45
Number of employees receiving anti-corruption training Person 281 452 264 45

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2020 2021 2022 Report Pages
Basic earnings per share RMB 0.9 0.98 0.5 43

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2020 2021 2022 Report Pages
Charitable donations RMB10000 3184 3137 2867 45
Employee volunteer service hours Hour 800 9800 32500 45
Number of employees participating in volunteer services Person-time 800 7800 8500 45
Revenue RMB10000 3821982.83 4320456.74 2594818.75 43
Social contribution value per share RMB 2.96 3.03 2.24 43

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Direct GHG Emissions (Scope 1) Ton of CO2 equivalent 811.74 3090.91 2052.8
Indirect Energy Emissions (Scope 2) Ton of CO2 equivalent 8805.83 24714.9 31197.94
Total GHG Emissions Ton of CO2 equivalent 11967.41 41397.26 53957.87
Total GHG Emissions Intensity (By Area) Ton of CO2 equivalent/m2 0.1 0.09 0.08
Total Other Indirect Energy Emissions (Scope 3) Ton of CO2 equivalent 2249.84 13591.45 20707.13

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Non-Hazardous Waste (Electronic Waste) Piece 915 655 663

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021 2022 2023
Energy Consumption Intensity (By Area per Year) kWh/m² 134.86 122.43 111.57 140.17 131.29 104.57
Natural Gas Consumption m3 84544 132603 126734

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Water Consumption Ton 40496.47 147555.32 109600.74

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2025
Target Water Consumption Reduction Percentage Compared to Last Year % 38.64

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Employees Aged 30-50 Person 3920 4070 4271
Number of Employees Aged Above 50 Person 495 576 671
Number of Employees Aged Below 30 Person 1495 1500 1642
Number of Employees in Mainland China Person 5904 6146 6584
Number of Employees in Overseas Person 6
Number of Female Employees Person 2539 2650 2845
Number of Full-time Employees Person 5910 6146 6584
Number of Male Employees Person 3371 3496 3739
Number of Total Employees Person 5910 6146 6584
Percentage of Employees Aged 30-50 % 66.36 66.25 64.88
Percentage of Employees Aged Above 50 % 8.38 9.37 10.19
Percentage of Employees Aged Below 30 % 25.3 24.41 24.94
Percentage of Employees in Mainland China % 99.9 100 100
Percentage of Employees in Overseas % 0.1
Percentage of Female Employees % 42.95 43.11 43.2
Percentage of Full-time Employees % 100 100 100
Percentage of Male Employees % 57.05 56.89 56.8

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Turnover Rate of Employees Aged 30-50 % 4.59 6.09 4.47
Turnover Rate of Employees Aged Above 50 % 0.81 1.04 0.3
Turnover Rate of Employees Aged Below 30 % 9.3 9.47 6.52
Turnover Rate of Employees in Mainland China % 5.47 6.54 4.55
Turnover Rate of Female Employees % 4.17 4.91 3.97
Turnover Rate of Male Employees % 6.44 7.78 5
Turnover Rate of Total Employees % 5.47 6.54 4.55

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2020 2021 2022
Health Check Coverage for Employees % 100 100 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020 2021 2022
Percentage of Employees Trained % 100 100 100
Percentage of Trained Female Employees % 42.86 43.12 43.24
Percentage of Trained General Employees % 87.09 87.39 87.84
Percentage of Trained Male Employees % 57.04 56.88 56.76
Percentage of Trained Middle Management % 12.67 12.57 11.93
Percentage of Trained Senior Management % 0.24 0.24 0.23
Total Cost of Training RMB10000 635 780 715

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021 2022
Average Training Hours (Female) Hour 33.7 33.21 42
Average Training Hours (General Staff) Hour 33.67 32.68 42
Average Training Hours (Male) Hour 33.65 33.23 42
Average Training Hours (Middle Management) Hour 34.54 34.18 42
Average Training Hours (Senior Management) Hour 32.71 30.87 35
Average Training Hours per Employee Hour 33.67 33.22 42

Number of suppliers by geographical region.

Standard Indicator Unit 2021 2022
Number of Suppliers in Mainland China / 725 615
Number of Total Suppliers / 734 620

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit 2021 2022
Number of Suppliers Participated in Sustainability Risk Assessment / 734 620

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020 2021 2022
Complaint Growth Rate % -13.14 -62.5
Complaints Handling Rate % 100 100 100
Total Number of Customer Complaints Time 175 152 57

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2020 2021 2022
Number of Anti-corruption Training Session Time 22 18 8
Number of People Participated in Ethical Standards and Anti-corruption Training Person 281 452 264

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2020 2021 2022
Total Volunteer Service Hours Hour 800 9800 32500