2022 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Hazardous waste - Intensity | ton/person | 0.11 | 121 |
| Hazardous waste - Total | ton | 986 | 121 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous electronic waste - Intensity | No./person | 0.22 | 0.14 | 0.22 | 121 |
| Non-hazardous electronic waste - Total | No. | 2057 | 1254 | 1099 | 121 |
| Office supplies waste - Intensity | ton/person | 0.003 | 121 | ||
| Office supplies waste - Total | ton | 30 | 121 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption - Intensity | liter/person | 0.94 | 0.03 | 121 | |
| Diesel consumption - Total | liter | 8215 | 220 | 121 | |
| Gasoline consumption - Intensity | liter/person | 49.59 | 28.92 | 3.24 | 121 |
| Gasoline consumption - Total | liter | 458187 | 253322 | 27891 | 121 |
| Natural Gas - Intensity | m3/person | 3.96 | 2.84 | 121 | |
| Natural Gas - Total | m3 | 34669 | 24457 | 121 | |
| Office electricity consumption - Intensity | KWh/person | 2835.61 | 3531.67 | 2199.32 | 121 |
| Office electricity consumption - Total | KWh | 26201022 | 30937342 | 18955909 | 121 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Office water use - Intensity | ton/person | 8.07 | 12.7 | 7.16 | 121 |
| Office water use - Total | ton | 74540 | 111235 | 61747 | 121 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Paper - Intensity | ton/person | 0.01 | 0.02 | 0.02 | 121 |
| Paper - Total | ton | 136 | 160.3 | 133 | 121 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Labor contract signing rate | % | 100 | 100 | 100 | 123 |
| Number of employees aged 30-50 | Number | 6323 | 6044 | 6158 | 123 |
| Number of employees aged <30 | Number | 2015 | 1841 | 1524 | 123 |
| Number of employees aged >50 | Number | 902 | 875 | 859 | 123 |
| Number of employees in Hong Kong, Macao, Taiwan and overseas | Number | 675 | 663 | 605 | 123 |
| Number of employees in Mainland China | Number | 8565 | 8097 | 7936 | 123 |
| Number of female employees | Number | 4121 | 4032 | 4017 | 123 |
| Number of male employees | Number | 5119 | 4728 | 4524 | 123 |
| Operating revenue | RMB (100 million) | 158.66 | 167.07 | 107.8 | 121 |
| Social insurance coverage rate | % | 100 | 100 | 100 | 123 |
| Total assets | RMB (100 million) | 2287.36 | 2391.08 | 2583.54 | 121 |
| Total number of employees (regular) | Number | 9240 | 8760 | 8541 | 123 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 12.53 | 13.95 | 12.87 | 123 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee training coverage | % | 100 | 100 | 100 | 124 |
| Employee training coverage by employee category: Middle management | % | 8.4 | 5.16 | 3.35 | 124 |
| Employee training coverage by employee category: Ordinary staff | % | 91 | 94.06 | 96.53 | 124 |
| Employee training coverage by employee category: Senior management | % | 0.6 | 0.78 | 0.12 | 124 |
| Employee training coverage by gender: Female | % | 38.3 | 46 | 47 | 124 |
| Employee training coverage by gender: Male | % | 61.7 | 54 | 53 | 124 |
| Number of employees participating in the trainings | No. | 458871 | 302776 | 442392 | 124 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Training hours per employee | hours | 57.32 | 105.96 | 68.73 | 124 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of non-compliant suppliers | Number | 12 | 7 | 123 |
| Number of suppliers in Shanghai | Number | 114 | 89 | 123 |
| Number of suppliers out of Shanghai | Number | 136 | 141 | 123 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| 95525 (manual service) customer service | Number | 699 | 503 | 551 | 122 |
| Complaint solving ratio | % | 99.05 | 99 | 99.2 | 123 |
| Completion rate of customer inquiries | % | 100 | 100 | 100 | 123 |
| Customer satisfaction | % | 75 | 76.7 | 76 | 123 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | yuan/share | 0.5 | 0.72 | 0.61 | 121 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Annual fund-raising on social benefits | RMB 10 thousand | 8.41 | 124 | ||
| External Donation | RMB 10 thousand | 1416.52 | 703.62 | 738.71 | 124 |
| Number of people served in the volunteer programs | No. | 258 | 208 | 1574 | 124 |
| Social contribution value per share | RMB | 2.51 | 3.03 | 2.74 | 121 |
| Total volunteer hours by employees | hours | 250 | 524 | 2178 | 124 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | A1.2 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton | 115 |
| Indirect Energy Emissions (Scope 2) | ton | 18142 |
| Scope 1 GHG Emissions Intensity (By Employee) | ton/person | 0.07 |
| Scope 2 GHG Emissions Intensity (By Employee) | ton/person | 2.07 |
| Total GHG Emissions | ton | 10969 |
| Total GHG Emissions Intensity (By Employee) | ton/person | 1.27 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Hazardous Waste | ton | 986 |
| Total Hazardous Waste Intensity (By Employee) | ton/person | 0.11 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | No. | 2057 | 1254 | 1099 |
| Non-Hazardous Waste (Office Waste) | ton | 30 | ||
| Total Non-Hazardous Waste Intensity (By Employee) | No./person | 0.22 | 0.14 | 0.003 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diesel Fuel Consumption | liter | 8215 | 220 | |
| Gasoline Consumption | liter | 458187 | 253322 | 27891 |
| Natural Gas Consumption | m3 | 34669 | 24457 | |
| Purchased Electricity | KWh | 26201022 | 30937342 | 18955909 |
| Purchased Electricity Intensity (By Employee) | KWh/person | 2835.61 | 3531.67 | 2199.32 |
| Total Direct Energy Consumption | KWh | 3977411 | 2574001 | 508984 |
| Total Indirect Energy Consumption | KWh | 26201022 | 30937342 | 18955909 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption Intensity (By Revenue) | ton/person | 8.07 | 12.7 | 7.16 |
| Water Consumption in Office | ton | 74540 | 111235 | 61747 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | ton | 136 | 160.3 | 133 |
| Packaging Material Intensity (By Employee) | ton/person | 0.01 | 0.02 | 0.02 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Number | 6323 | 6044 | 6158 |
| Number of Employees Aged Above 50 | Number | 902 | 875 | 859 |
| Number of Employees Aged Below 30 | Number | 2015 | 1841 | 1524 |
| Number of Employees in Mainland China | Number | 8565 | 8097 | 7936 |
| Number of Employees in Overseas | Number | 675 | 663 | 605 |
| Number of Female Employees | Number | 4121 | 4032 | 4017 |
| Number of Male Employees | Number | 5119 | 4728 | 4524 |
| Number of Total Employees | Number | 9240 | 8760 | 8541 |
| Percentage of Employees Aged 30-50 | % | 68.43 | 69.01 | 72.09 |
| Percentage of Employees Aged Above 50 | % | 9.76 | 9.99 | 10.06 |
| Percentage of Employees Aged Below 30 | % | 21.81 | 21.02 | 17.85 |
| Percentage of Employees in Mainland China | % | 92.69 | 92.43 | 92.91 |
| Percentage of Employees in Overseas | % | 7.31 | 7.57 | 7.09 |
| Percentage of Female Employees | % | 44.59 | 46.03 | 47.03 |
| Percentage of Male Employees | % | 55.41 | 53.97 | 52.97 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 12.53 | 13.95 | 12.87 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 38.3 | 46 | 47 |
| Percentage of Trained General Employees | % | 91 | 94.06 | 96.53 |
| Percentage of Trained Male Employees | % | 61.7 | 54 | 53 |
| Percentage of Trained Middle Management | % | 8.4 | 5.16 | 3.35 |
| Percentage of Trained Senior Management | % | 0.6 | 0.78 | 0.12 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Average Training Hours per Employee | hours | 57.32 | 105.96 | 68.73 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Local Suppliers | Number | 114 | 89 |
| Number of Total Suppliers | Number | 250 | 230 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 99.05 | 99 | 99.2 |
| Satisfaction Rate of Customer Complaint Handling | % | 75 | 76.7 | 76 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Public Welfare Donations | RMB 10 thousand | 1416.52 | 703.62 | 738.71 |
| Total Social Investment | RMB 10 thousand | 747.12 | ||
| Total Volunteer Service Hours | hours | 250 | 524 | 2178 |