2022 Report of Corporate Social Responsibility (Environmental, Social and Governance)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
CO emission of public vehicles owned by the Head Office | kg | 61.25 | 61.56 | 49.51 | 28 |
NOx emission of public vehicles owned by the Head Office | kg | 3.16 | 2.89 | 2.23 | 28 |
PM10 emission of public vehicles owned by the Head Office | kg | 0.3 | 0.272 | 0.24 | 28 |
PM2.5 emission of public vehicles owned by the Head Office | kg | 0.3 | 0.27 | 0.24 | 28 |
SOx emission of public vehicles owned by the Head Office | kg | 0.18 | 0.165 | 0.15 | 28 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Density of GHG emission, Head Office | Ton/m² floor area | 0.01 | 0.02 | 0.016 | 27 |
Emission of canteen LNG emission (scope 1), Head Office | Ton | 67.43 | 65.4 | 70.05 | 27 |
Emission of vehicles (scope 1), Head Office | Ton | 25.28 | 23.14 | 21.14 | 27 |
Total GHG emission, Head Office | Ton | 1574.45 | 1726.65 | 1745.83 | 27 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Density of kitchen wastes of the Head Office | tons per capita | 0.004 | 0.004 | 0.00362 | 28 |
Quantity of kitchen wastes of the Head Office | tons | 3.95 | 4 | 3.62 | 28 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Electricity consumption density of the Head Office | kWh/m² floor area | 26.5 | 29.58 | 29.59 | 28 |
Electricity consumption of the Head Office | 10MWh | 281.86 | 314.65 | 314.75 | 28 |
Emission of electricity use (scope 2), Head Office | Ton | 1481.74 | 1654.12 | 1654.64 | 27 |
Gas consumption density of the Head Office | m³/m² floor area | 0.3 | 0.38 | 0.34 | 28 |
Gas consumption of the Head Office | 10000 m³ | 3.19 | 4.04 | 3.24 | 28 |
Gasoline consumption (by vehicle) of the Head Office | 10000 L | 1.18 | 1.08 | 0.99 | 28 |
Gasoline consumption density (by vehicle) of the Head Office | L/vehicle | 1072.73 | 981.81 | 900 | 28 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Water consumption density of the Head Office | ton/m² floor area | 0.31 | 0.34 | 0.35 | 28 |
Water consumption of the Head Office | 10000 tons | 3.33 | 3.76 | 3.06 | 28 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Employees by age - Branch institutions - 30-50 years old | 2790 | 26 | |||
Employees by age - Branch institutions - <30 years old | 748 | 26 | |||
Employees by age - Branch institutions - >50 years old | 230 | 26 | |||
Employees by age - Head Office - 30-50 years old | 990 | 26 | |||
Employees by age - Head Office - <30 years old | 123 | 26 | |||
Employees by age - Head Office - >50 years old | 111 | 26 | |||
Employees by age - The whole bank - 30-50 years old | 3780 | 26 | |||
Employees by age - The whole bank - <30 years old | 871 | 26 | |||
Employees by age - The whole bank - >50 years old | 341 | 26 | |||
Employees by gender - Branch institutions - Female | 2213 | 26 | |||
Employees by gender - Branch institutions - Male | 1555 | 26 | |||
Employees by gender - Head Office - Female | 654 | 26 | |||
Employees by gender - Head Office - Male | 570 | 26 | |||
Employees by gender - The whole bank - Female | 2867 | 26 | |||
Employees by gender - The whole bank - Male | 2125 | 26 | |||
Employees by region - Branch institutions - Chongqing | 2198 | 26 | |||
Employees by region - Branch institutions - Guizhou | 194 | 26 | |||
Employees by region - Branch institutions - Others | 646 | 26 | |||
Employees by region - Branch institutions - Shaanxi | 225 | 26 | |||
Employees by region - Branch institutions - Sichuan | 505 | 26 | |||
Employees by region - Head Office - Chongqing | 818 | 26 | |||
Employees by region - Head Office - Guizhou | 7 | 26 | |||
Employees by region - Head Office - Others | 224 | 26 | |||
Employees by region - Head Office - Shaanxi | 10 | 26 | |||
Employees by region - Head Office - Sichuan | 165 | 26 | |||
Employees by region - The whole bank - Chongqing | 3016 | 26 | |||
Employees by region - The whole bank - Guizhou | 201 | 26 | |||
Employees by region - The whole bank - Others | 870 | 26 | |||
Employees by region - The whole bank - Shaanxi | 235 | 26 | |||
Employees by region - The whole bank - Sichuan | 670 | 26 | |||
Employees by type - Branch institutions - Grassroots | 3634 | 26 | |||
Employees by type - Branch institutions - Middle-level management | 134 | 26 | |||
Employees by type - Head Office - Grassroots | 1131 | 26 | |||
Employees by type - Head Office - Middle-level management | 82 | 26 | |||
Employees by type - Head Office - Senior management | 11 | 26 | |||
Employees by type - The whole bank - Grassroots | 4765 | 26 | |||
Employees by type - The whole bank - Middle-level management | 216 | 26 | |||
Employees by type - The whole bank - Senior management | 11 | 26 | |||
Proportion of female employees (%) | % | 56.33 | 56.96 | 57.43 | 26 |
Proportion of female managers (%) | % | 28.57 | 29.09 | 29.07 | 26 |
Total number of employees (persons) | persons | 4401 | 4714 | 4992 | 26 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Employee turnover by age - Branch institutions - 30-50 years old | 65 | 26 | |
Employee turnover by age - Branch institutions - <30 years old | 38 | 26 | |
Employee turnover by age - Branch institutions - >50 years old | 1 | 26 | |
Employee turnover by age - Head Office - 30-50 years old | 10 | 26 | |
Employee turnover by age - Head Office - <30 years old | 3 | 26 | |
Employee turnover by age - Head Office - >50 years old | 1 | 26 | |
Employee turnover by age - The whole bank - 30-50 years old | 75 | 26 | |
Employee turnover by age - The whole bank - <30 years old | 41 | 26 | |
Employee turnover by age - The whole bank - >50 years old | 1 | 26 | |
Employee turnover by gender - Branch institutions - Female | 38 | 26 | |
Employee turnover by gender - Branch institutions - Male | 53 | 26 | |
Employee turnover by gender - Head Office - Female | 6 | 26 | |
Employee turnover by gender - Head Office - Male | 8 | 26 | |
Employee turnover by gender - The whole bank - Female | 56 | 26 | |
Employee turnover by gender - The whole bank - Male | 61 | 26 | |
Employee turnover by region - Branch institutions - Chongqing | 32 | 26 | |
Employee turnover by region - Branch institutions - Guizhou | 7 | 26 | |
Employee turnover by region - Branch institutions - Others | 35 | 26 | |
Employee turnover by region - Branch institutions - Shaanxi | 10 | 26 | |
Employee turnover by region - Branch institutions - Sichuan | 19 | 26 | |
Employee turnover by region - Head Office - Chongqing | 9 | 26 | |
Employee turnover by region - Head Office - Others | 4 | 26 | |
Employee turnover by region - Head Office - Sichuan | 1 | 26 | |
Employee turnover by region - The whole bank - Chongqing | 41 | 26 | |
Employee turnover by region - The whole bank - Guizhou | 7 | 26 | |
Employee turnover by region - The whole bank - Others | 39 | 26 | |
Employee turnover by region - The whole bank - Shaanxi | 10 | 26 | |
Employee turnover by region - The whole bank - Sichuan | 20 | 26 |
Lost days due to work injury.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Lost time of work injury (day), The whole bank | 240 | 239 | 3 | 27 |
Number of suppliers by geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Balance of agriculture-related loans (100 million yuan) | 100 million yuan | 413.05 | 487.43 | 554.42 | 26 |
Balance of green loans, Clean Energy Industry | RMB100 million | 17.42 | 19.19 | 21.83 | 27 |
Balance of green loans, Clean Production Industry | RMB100 million | 1.58 | 4.95 | 7.21 | 27 |
Balance of green loans, Ecological Environment Industry | RMB100 million | 24.59 | 35 | 52.83 | 27 |
Balance of green loans, Energy Conservation and Environmental Protection | RMB100 million | 15.66 | 27.65 | 49.11 | 27 |
Balance of green loans, Green Services | RMB100 million | 4.56 | 3.63 | 3.22 | 27 |
Balance of green loans, Green Upgrade of Infrastructure | RMB100 million | 79.39 | 100.75 | 142.01 | 27 |
Balance of green loans, Total | RMB100 million | 144.1 | 191.15 | 276.21 | 27 |
Balance of inclusive loans to micro and small businesses (100 million yuan) | 100 million yuan | 342.59 | 397.83 | 436.19 | 26 |
Balance of microloans (100 million yuan) | 100 million yuan | 833.22 | 879.02 | 968.19 | 26 |
Quantity of partnering supplies, Beijing | 59 | 27 | |||
Quantity of partnering supplies, Chongqing | 103 | 27 | |||
Quantity of partnering supplies, Guangdong | 30 | 27 | |||
Quantity of partnering supplies, Other | 80 | 27 | |||
Quantity of partnering supplies, Shanghai | 25 | 27 | |||
Quantity of partnering supplies, Sichuan | 12 | 27 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Customer complaints | 1300 | 1841 | 2221 | 26 | |
Customer satisfaction (score) | 92.42 | 93.58 | 95.27 | 26 | |
Substitution rate of electronic transaction volume (%) | % | 91.6 | 95.7 | 26 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Bank outlets | 145 | 156 | 166 | 26 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Capital adequacy ratio (%) | % | 12.54 | 12.99 | 12.72 | 26 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Shareholders' equity (thousand yuan) | thousand yuan | 40174997 | 47273188 | 49336512 | 26 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Charity donation (thousand yuan) | thousand yuan | 17543 | 4090 | 3480 | 26 |
Social contribution value per share (yuan) | yuan | 6.47 | 6.43 | 7.11 | 26 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
NOₓ Emissions | kg | 3.16 | 2.89 | 2.23 |
PM10 Emissions | kg | 0.3 | 0.272 | 0.24 |
PM2.5 Emissions | kg | 0.3 | 0.27 | 0.24 |
SOₓ Emissions | kg | 0.18 | 0.165 | 0.15 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | Ton | 92.71 | 88.54 | 91.19 |
Mobile Combustion Emissions | Ton | 25.28 | 23.14 | 21.14 |
Stationary Combustion Emissions | Ton | 67.43 | 65.4 | 70.05 |
Total GHG Emissions | Ton | 1574.45 | 1726.65 | 1745.83 |
Total GHG Emissions Intensity (By Area) | Ton/m² floor area | 0.01 | 0.02 | 0.016 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Non-Hazardous Waste (Kitchen Waste) | tons | 3.95 | 4 | 3.62 |
Total Non-Hazardous Waste Intensity (By Employee) | tons per capita | 0.004 | 0.004 | 0.00362 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Gasoline Consumption | L | 11800 | 10800 | 9900 |
Natural Gas Consumption | m³ | 31900 | 40400 | 32400 |
Purchased Electricity | MWh | 2818.6 | 3146.5 | 3147.5 |
Purchased Electricity Intensity (By Area) | kWh/m² floor area | 26.5 | 29.58 | 29.59 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Water Consumption in Office | tons | 33300 | 37600 | 30600 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Employees Aged 30-50 | persons | 3780 | ||
Number of Employees Aged Above 50 | persons | 341 | ||
Number of Employees Aged Below 30 | persons | 871 | ||
Number of Female Employees | persons | 2867 | ||
Number of Male Employees | persons | 2125 | ||
Number of Total Employees | persons | 4401 | 4714 | 4992 |
Percentage of Female Employees | % | 56.33 | 56.96 | 57.43 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2022 |
---|---|---|
Turnover Rate of Employees Aged 30-50 | 75 | |
Turnover Rate of Employees Aged Above 50 | 1 | |
Turnover Rate of Employees Aged Below 30 | 41 | |
Turnover Rate of Female Employees | 56 | |
Turnover Rate of Male Employees | 61 |
Lost days due to work injury.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Lost Days Due to Work-related Injuries | day | 240 | 239 | 3 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit |
---|---|
Percentage of Trained Female Employees | % |
Percentage of Trained General Employees | % |
Percentage of Trained Male Employees | % |
Percentage of Trained Middle Management | % |
Percentage of Trained Senior Management | % |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit |
---|---|
Total Training Hours | hours |
Total Training Hours (Female) | hours |
Total Training Hours (General Staff) | hours |
Total Training Hours (Male) | hours |
Total Training Hours (Middle Management) | hours |
Total Training Hours (Senior Management) | hours |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2020 |
---|---|---|
Number of Total Suppliers | 309 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Complaint Growth Rate | % | 41.62 | 20.65 | |
Total Number of Customer Complaints | 1300 | 1841 | 2221 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Total Cash Donations | thousand yuan | 17543 | 4090 | 3480 |
Total Public Welfare Donations | thousand yuan | 17543 | 4090 | 3480 |
Total Social Investment | thousand yuan | 17543 | 4090 | 3480 |