2022 Social Responsibility and Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emissions (Scope 1) | ton of CO2 equivalent | 630.35 | 660.31 | 652.07 | 42 |
| Greenhouse gas emissions (Scope 2) | ton of CO2 equivalent | 24525.8 | 17151.55 | 18344.2 | 42 |
| Per capita total Greenhouse gas emissions per person (Scope 1 and Scope 2) | ton of CO2 equivalent | 2.18 | 1.41 | 1.44 | 42 |
| Total greenhouse gas emissions (Scope 1 and Scope 2) | ton of CO2 equivalent | 25156.15 | 17811.86 | 18996.27 | 42 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Hazardous waste - Ink cartridge | item | 113 | 42 |
| Hazardous waste - Toner cartridge | ton | 0.5 | 42 |
| Total hazardous waste produced | ton | 0.5 | 42 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Non-hazardous waste - Domestic waste | ton | 213 | 42 |
| Non-hazardous waste - Food waste | ton | 33.36 | 42 |
| Non-hazardous waste - Office paper | ton | 16.16 | 42 |
| Total non-hazardous waste produced | ton | 262.56 | 42 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Garbage clearance fee saved by equipping large trash cans | RMB/year | 6000 | 38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption of the Company's vehicles | litre | 2929.34 | 5240.24 | 4567 | 42 |
| Electricity consumption per person | kWh/person | 2440 | 2820 | 2440.13 | 42 |
| Natural gas consumption | m³ | 20600.6 | 61400 | 44135.93 | 42 |
| Natural gas consumption per person | m³/person | 1.78 | 4.85 | 3.35 | 42 |
| PUE (Power Usage Effectiveness) of Beijing Fufeng Road Data Center | 1.21 | 38 | |||
| PUE (Power Usage Effectiveness) of Beijing Treasury Data Center | 1.7 | 38 | |||
| PUE (Power Usage Effectiveness) of Shanghai Jingiao Data Center | 1.38 | 38 | |||
| Petrol consumption of the Company's vehicles | litre | 264000 | 234000 | 202631.38 | 42 |
| Total electricity consumption | kWh | 2865010.2 | 2974310 | 3212493.61 | 42 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | ton | 125400 | 128000 | 104757.53 | 42 |
| Water consumption per person | ton/person | 10.86 | 10.11 | 7.96 | 42 |
| Water saved by 24 water dispensers | kWh | 137000 | 38 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Electricity saved by adopting energy conservation setting in the office area | kWh | 360 | 38 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of online meetings held to reduce carbon emissions | 373 | 38 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employees based in Chinese mainland | percent | 83.1% | 32 | ||
| Employees based in Hong Kong, Macao, and overseas | percent | 16.9% | 32 | ||
| Employees with bachelor's degree | percent | 63% | 32 | ||
| Employees with junior college degree or below | percent | 13% | 32 | ||
| Employees with master's degree or above | percent | 23% | 32 | ||
| Number of employees by age - 30-50 | person | 8387 | 42 | ||
| Number of employees by age - <30 | person | 3112 | 42 | ||
| Number of employees by age - >50 | person | 1666 | 42 | ||
| Number of employees by education degree - Bachelor | person | 8284 | 42 | ||
| Number of employees by education degree - Doctor | person | 38 | 42 | ||
| Number of employees by education degree - Junior college and below | person | 1710 | 42 | ||
| Number of employees by education degree - Master | person | 3063 | 42 | ||
| Number of employees by employment type - Full-time contract employee | person | 13165 | 42 | ||
| Number of employees by employment type - Other employment type | person | 187 | 42 | ||
| Number of employees by gender - Female | person | 6178 | 42 | ||
| Number of employees by gender - Male | person | 6987 | 42 | ||
| Number of employees by region - Hong Kong, Macao, Taiwan and overseas | person | 2229 | 42 | ||
| Number of employees by region - Mainland China | person | 10936 | 42 | ||
| Number of offer letters issued to new recruits from campus recruitment | persons | 99 | 32 | ||
| Number of talents introduced in investment banking, wealth management, investment research, FinTech, etc. | persons | 276 | 32 | ||
| Proportion of employees aged 30 or below | percent | 23% | 32 | ||
| Proportion of employees aged 30 to 50 years old | percent | 64% | 32 | ||
| Proportion of employees over 50 years old | percent | 13% | 32 | ||
| Proportion of female employees | percent | 46.9% | 32 | ||
| Proportion of female executives | percent | 19% | 32 | ||
| Proportion of male employees | percent | 53.1% | 32 | ||
| Total assets | RMB | 445730215287.42 | 560135032623.76 | 625215741944.4 | 42 |
| Total number of employees | person | 13165 | 42 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Account manager turnover rate (by total number of employees) | % | 6.43 | 43 |
| Turnover rate | % | 13 | 43 |
| Turnover rate by age 30-50 | % | 10.02 | 43 |
| Turnover rate by age <30 | % | 23.1 | 43 |
| Turnover rate by age >50 | % | 9.12 | 43 |
| Turnover rate by gender Female | % | 11.23 | 43 |
| Turnover rate by gender Male | % | 14.56 | 43 |
| Turnover rate by region Hong Kong, Macao, Taiwan and overseas | % | 17.54 | 43 |
| Turnover rate by region Mainland China | % | 12.07 | 43 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Coordinated training at company level (participant) | participant | 85 | 1328 | 4691 | 43 |
| Coordinated training at company level (session) | session | 3 | 20 | 30 | 43 |
| Employee training attendance | participant | 5114 | 37641 | 23793 | 43 |
| Employee training coverage rate | % | 86.54 | 43 | ||
| Employee training coverage rate by gender Female | % | 86.87 | 43 | ||
| Employee training coverage rate by gender Male | % | 86.25 | 43 | ||
| Training at business department level (participant) | participant | 1296 | 28539 | 19102 | 43 |
| Training at business department level (session) | session | 39 | 63 | 30 | 43 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average training hours per employee by gender Female | hour | 16.99 | 43 | ||
| Average training hours per employee by gender Male | hour | 18.04 | 43 | ||
| Average training hours per employee for each year | hour | 17.54 | 43 | ||
| Total employee training hours | hour | 230969 | 43 | ||
| Total training expenses | RMB10000 | 559.9 | 789 | 506.67 | 43 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Complaint handling rate | % | 100 | 100 | 43 | |
| Number of complaints received about products and services | item | 316 | 382 | 43 | |
| Satisfaction rate of customer complaint handling | % | 91.91 | 83.87 | 43 | |
| Satisfaction rate of return visit of new customers | % | 97.84 | 99.18 | 43 | |
| Total revenue of major business | RMB | 23749151571.9 | 36983985258.28 | 33641993999.99 | 42 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Complaint handling completion rate | % | 82 | 99.74 | 43 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of directors and employees covered by anti-corruption trainings | person-times | 12655 | 10470 | 43 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | RMB | 0.71 | 0.97 | 0.7 | 42 |
| Number of staff participated in volunteering | person-times | 5437 | 43 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of military cadre transferred to civilian work | person | 1 | 32 |
| Rural revitalization input | RMB10000 | 650 | 43 |
| Social contribution per share | RMB | 2.48 | 42 |
| Total donation | RMB10000 | 741.5 | 43 |
| Total employee volunteer service duration | hour | 9024 | 43 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton of CO2 equivalent | 630.35 | 660.31 | 652.07 |
| Indirect Energy Emissions (Scope 2) | ton of CO2 equivalent | 24525.8 | 17151.55 | 18344.2 |
| Total GHG Emissions | ton of CO2 equivalent | 25156.15 | 17811.86 | 18996.27 |
| Total GHG Emissions Intensity (By Employee) | ton of CO2 equivalent | 2.18 | 1.41 | 1.44 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Hazardous Waste | ton | 0.5 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 213 |
| Non-Hazardous Waste (Kitchen Waste) | ton | 33.36 |
| Paper Waste | ton | 16.16 |
| Total Non-Hazardous Waste Disposed | ton | 262.56 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diesel Fuel Consumption | litre | 2929.34 | 5240.24 | 4567 |
| Gasoline Consumption | litre | 264000 | 234000 | 202631.38 |
| Natural Gas Consumption | m³ | 20600.6 | 61400 | 44135.93 |
| Purchased Electricity | kWh | 2865010.2 | 2974310 | 3212493.61 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption | ton | 125400 | 128000 | 104757.53 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Office Electricity Consumption Reduction Compared to Last Year | kWh | 360 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Bachelor's Degree Employees | person | 8284 |
| Number of Below Junior College Employees | person | 1710 |
| Number of Doctoral Degree Employees | person | 38 |
| Number of Employees Aged 30-50 | person | 8387 |
| Number of Employees Aged Above 50 | person | 1666 |
| Number of Employees Aged Below 30 | person | 3112 |
| Number of Employees in Hong Kong and Mainland China | person | 10936 |
| Number of Employees in Mainland China | person | 10936 |
| Number of Employees in Overseas | person | 2229 |
| Number of Female Employees | person | 6178 |
| Number of Full-time Employees | person | 13165 |
| Number of Male Employees | person | 6987 |
| Number of Master's Degree Employees | person | 3063 |
| Number of New Employees (On-campus Recruitment) | persons | 99 |
| Number of Total Employees | person | 13165 |
| Percentage of Bachelor's Degree Employees | percent | 63 |
| Percentage of Below Junior College Employees | percent | 13 |
| Percentage of Employees Aged 30-50 | percent | 64 |
| Percentage of Employees Aged Above 50 | percent | 13 |
| Percentage of Employees Aged Below 30 | percent | 23 |
| Percentage of Employees in Mainland China | percent | 83.1 |
| Percentage of Employees in Overseas | percent | 16.9 |
| Percentage of Female Employees | percent | 46.9 |
| Percentage of Male Employees | percent | 53.1 |
| Percentage of Master's Degree Employees | percent | 23 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 10.02 |
| Turnover Rate of Employees Aged Above 50 | % | 9.12 |
| Turnover Rate of Employees Aged Below 30 | % | 23.1 |
| Turnover Rate of Employees in Hong Kong, Macao, Taiwan and overseas | % | 17.54 |
| Turnover Rate of Employees in Mainland China | % | 12.07 |
| Turnover Rate of Female Employees | % | 11.23 |
| Turnover Rate of Male Employees | % | 14.56 |
| Turnover Rate of Total Employees | % | 13 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Employees Trained | % | 86.54 |
| Percentage of Trained Female Employees | % | 86.87 |
| Percentage of Trained Male Employees | % | 86.25 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | hour | 16.99 |
| Average Training Hours (Male) | hour | 18.04 |
| Average Training Hours per Employee | hour | 17.54 |
| Total Training Hours | hour | 230969 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Complaint Growth Rate | % | 20.89 | |
| Number of Products and Service Related Complaints | item | 316 | 382 |
| Satisfaction Rate of Customer Complaint Handling | % | 91.91 | 83.87 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Attendance for Anti-corruption Training | person-times | 12655 | 10470 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Participations in Volunteer Activities | person-times | 5437 |
| Total Public Welfare Donations | RMB10000 | 741.5 |
| Total Social Investment | RMB10000 | 650 |
| Total Volunteer Service Hours | hour | 9024 |