Corporate Social Responsibility Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Carbon dioxide equivalent emission reduction | 10000 tons | 7388.66 | 12509.58 | 13530.46 | 52 |
| Diesel (tons of carbon dioxide) | tons of carbon dioxide | 6318.13 | 7312.93 | 4151 | 53 |
| Direct emissions (Scope 1) | tons of carbon dioxide | 88906.1 | 127378.31 | 69497.11 | 52 |
| External power purchase (tons of carbon dioxide) | tons of carbon dioxide | 1392317.22 | 1516076.17 | 1613315.09 | 53 |
| Greenhouse gas emissions (Scope 1 & 2) | tons of carbon dioxide | 1481223.32 | 1643454.48 | 1682812.2 | 52 |
| Greenhouse gas emissions per employee (Scope 1 & 2) | tons of carbon dioxide per person | 4.491 | 4.927 | 4.729 | 52 |
| Indirect emissions (Scope 2) (tons of carbon dioxide) | tons of carbon dioxide | 1392317.22 | 1516076.17 | 1613315.09 | 53 |
| Others (tons of carbon dioxide) | tons of carbon dioxide | 210.29 | 3342.82 | 210.26 | 53 |
| Standard coal equivalent emission reduction | 10000 tons | 3506.48 | 12427.57 | 13505.21 | 52 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Annual total amount of hazardous waste consumption per employee (tons per person) | tons per person | 0.0004 | 0.0004 | 0.0004 | 55 |
| Hazardous waste (tons) | tons | 36.06 | 37.46 | 37.09 | 55 |
| Waste batteries (tons) | tons | 4.35 | 10.06 | 10.62 | 55 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2022–2026 | Report Pages |
|---|---|---|---|---|---|---|
| Annual paper consumption per employee (tons per person) | tons per person | 0.038 | 0.033 | 0.025 | 54 | |
| Annual total harmless waste consumption per employee (tons per person) | tons per person | 0.007 | 0.003 | 0.008 | 55 | |
| Discarded electronic information products | 445.03 | 167.26 | 229.47 | 54 | ||
| Discarded office supplies (tons) | tons | 10.44 | 15.66 | 15.89 | 55 | |
| Discarded toner cartridges (tons) | tons | 36.06 | 37.46 | 37.09 | 55 | |
| Harmless waste (tons) | tons | 689.65 | 272.17 | 713.33 | 54 | |
| Percentage of recyclable materials used in renovated or new outlets (China Construction Bank) | % | more than 60 | 68 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Ammonia and nitrogen reduction | 10000 tons | 4.8 | 59.39 | 67.07 | 52 |
| COD emission reduction | 10000 tons | 99.37 | 394.93 | 427.43 | 52 |
| Nitric oxides emission reduction | 10000 tons | 90.22 | 457.03 | 485.51 | 52 |
| Number of users reducing carbon emissions through low-carbon lifestyle section | users | 560000 | 67 | ||
| Sulfur dioxide emission reduction | 10000 tons | 87.23 | 359.27 | 390.48 | 52 |
| Total carbon emissions reduced by users of low-carbon lifestyle section | tons | 2000 | 67 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Scrapped vehicles (tons) | tons | 229.83 | 79.19 | 457.35 | 55 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2022–2026 | Report Pages |
|---|---|---|---|---|---|---|
| Annual energy consumption per employee (tons of standard coal per person) | tons of standard coal per person | 0.907 | 1.007 | 0.915 | 54 | |
| Coal | tons of carbon dioxide | 192.66 | 64.73 | 170 | 52 | |
| Coal (tons of standard coal) | tons of standard coal | 70.78 | 24.55 | 58 | 53 | |
| Diesel (tons of standard coal) | tons of standard coal | 7877.05 | 2964.15 | 1924.45 | 53 | |
| Direct energy consumption (tons of standard coal) | tons of standard coal | 47526.92 | 63187.73 | 37252.05 | 53 | |
| Energy consumption (MWh) | MWh | 2436176.42 | 2734978.95 | 2346668.6 | 53 | |
| Energy consumption (tons of standard coal) | tons of standard coal | 299247.57 | 335950.96 | 325657.59 | 53 | |
| Energy consumption and carbon emission intensity across the Bank (China Construction Bank) | decreasing trend | 68 | ||||
| External power purchase (tons of standard coal) | tons of standard coal | 251720.65 | 272763.23 | 288405.54 | 54 | |
| Gasoline | tons of carbon dioxide | 46901.34 | 75394.47 | 32604.3 | 52 | |
| Gasoline (tons of standard coal) | tons of standard coal | 17072.79 | 36333.98 | 15719.03 | 54 | |
| Indirect energy consumption (tons of standard coal) | tons of standard coal | 251720.65 | 272763.23 | 288405.54 | 54 | |
| LPG | tons of carbon dioxide | 1107.37 | 2838.74 | 593.48 | 52 | |
| LPG (tons of standard coal) | tons of standard coal | 4810.93 | 4789.1 | 347.96 | 53 | |
| Natural gas | tons of carbon dioxide | 34176.31 | 38424.62 | 31768.07 | 52 | |
| Natural gas (tons of standard coal) | tons of standard coal | 17573.99 | 19050.57 | 19104.16 | 53 | |
| Others (tons of standard coal) | tons of standard coal | 121.39 | 25.38 | 98.45 | 54 | |
| PUE (Power Usage Effectiveness) value of data centers (China Construction Bank) | gradually reduced | 68 | ||||
| Proportion of new energy official vehicles in the Bank (China Construction Bank) | increased year by year | 68 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Annual water consumption per employee (tons per person) | tons per person | 70.26 | 61.76 | 51.271 | 54 |
| Water consumption (tons) | tons | 23171202.67 | 20600497.71 | 18246296.32 | 54 |
| Water saving | 10000 tons | 11333.87 | 22844.55 | 25066.65 | 52 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of cities with promoted low-carbon lifestyle section | cities | 74 | 67 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Office paper consumption (tons) | tons | 12635.51 | 11172.33 | 8841.62 | 54 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022-2025 | Report Pages |
|---|---|---|---|
| Financial support for green sectors over the period 2022-2025 | no less than RMB2 trillion | 14 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Additional labor contractors (persons) | persons | 3556 | 3470 | 3384 | 56 |
| Average score of employee satisfaction survey (primary-level outlets) | out of 5 | 4.48 | 74 | ||
| Employees Overseas (persons) | persons | 1341 | 1343 | 1345 | 56 |
| Employees aged 30 and under (persons) | persons | 73949 | 73709 | 78594 | 56 |
| Employees aged 31 to 40 (persons) | persons | 100037 | 104509 | 104401 | 56 |
| Employees aged 41 to 50 (persons) | persons | 105665 | 92238 | 82283 | 56 |
| Employees aged 51 to 59 (persons) | persons | 69859 | 80591 | 87006 | 56 |
| Employees aged 60 and above (persons) | persons | 161 | 205 | 304 | 56 |
| Employees in Bohai Rim (persons) | persons | 57346 | 57450 | 58009 | 56 |
| Employees in Central China (persons) | persons | 78228 | 78951 | 72056 | 56 |
| Employees in Head Office (persons) | persons | 13842 | 14146 | 14429 | 56 |
| Employees in Northeastern China (persons) | persons | 34650 | 34305 | 33843 | 56 |
| Employees in Pearl River Delta (persons) | persons | 44833 | 45269 | 45147 | 56 |
| Employees in Western China (persons) | persons | 67348 | 67605 | 75140 | 56 |
| Employees in Yangtze River Delta (persons) | persons | 52083 | 52183 | 52619 | 56 |
| Ethnic minority employees (persons) | persons | 20382 | 20928 | 21669 | 56 |
| Female employees (persons) | persons | 189641 | 189537 | 190449 | 56 |
| Foreign employees (persons) | persons | 1034 | 1033 | 1043 | 57 |
| Increase in employee satisfaction score over 2021 (primary-level outlets) | points | 0.15 | 74 | ||
| Living assistance provided to employees in difficulty | person-times | 6451 | 74 | ||
| Male employees (persons) | persons | 160030 | 161715 | 162139 | 56 |
| New employees (persons) | persons | 16397 | 16462 | 17591 | 57 |
| Number of banking outlets worldwide | 14741 | 14510 | 14356 | 51 | |
| Number of inclusive finance loan customers | 10000 accounts | 170.03 | 193.67 | 252.59 | 51 |
| Number of lactation rooms for female employees | 3890 | 75 | |||
| Number of multi-functional rooms for staff set up in primary-level areas | rooms | 200 | 74 | ||
| Proportion of females employed through campus recruitment (%) | % | 56.6 | 55.7 | 57.7 | 57 |
| Proportion of males employed through campus recruitment (%) | % | 43.4 | 44.3 | 42.3 | 57 |
| Return on average assets | % | 1.02 | 1.04 | 1 | 51 |
| Total assets | RMB trillion | 28.13 | 30.25 | 34.6 | 51 |
| Total number of employees (persons) | persons | 349671 | 351252 | 352588 | 56 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Overall turnover rate (%) | % | 1.6 | 1.9 | 1.7 | 57 |
| Turnover rate by age: 25 and under (%) | % | 5.5 | 6.7 | 5.2 | 57 |
| Turnover rate by age: 26 to 35 (%) | % | 2.9 | 3.4 | 3.1 | 57 |
| Turnover rate by age: 36 to 45 (%) | % | 0.8 | 1 | 0.9 | 57 |
| Turnover rate by age: 46 to 54 (%) | % | 0.3 | 0.3 | 0.2 | 57 |
| Turnover rate by age: 55 and above (%) | % | 0.2 | 0.2 | 0.2 | 57 |
| Turnover rate by gender: Female (%) | % | 1.7 | 2 | 1.8 | 57 |
| Turnover rate by gender: Male (%) | % | 1.5 | 1.9 | 1.6 | 57 |
| Turnover rate by region: Bohai Rim (%) | % | 1.3 | 1.5 | 1.2 | 57 |
| Turnover rate by region: Central China (%) | % | 1.2 | 1.4 | 1.3 | 57 |
| Turnover rate by region: Northeastern China (%) | % | 1 | 1.1 | 1.1 | 57 |
| Turnover rate by region: Pearl River Delta (%) | % | 1.5 | 2.2 | 2 | 57 |
| Turnover rate by region: Western China (%) | % | 1.5 | 1.9 | 1.5 | 57 |
| Turnover rate by region: Yangtze River Delta (%) | % | 2.8 | 3.3 | 2.9 | 57 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Business death ratio (%) | % | 0.002 | 0.003 | 0.003 | 58 |
| Death toll on business (persons) | persons | 8 | 10 | 10 | 58 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Working days affected as a result of employment injuries (days) | days | 21093 | 18350 | 15877 | 58 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| External expert participation rate (%) | % | 6.68 | 9.41 | 9.66 | 59 |
| Number of on-site training session attendees | 1377000 | 75 | |||
| Number of on-site training sessions organized | 28000 | 75 | |||
| Number of online and offline courses launched in Yunong Schools | 1200 | 75 | |||
| Number of online training session attendees | 370000 | 75 | |||
| Number of primary-level outlet employees covered by satisfaction survey | employees | 135000 | 74 | ||
| Number of training sessions in Financial Literacy Promotion project | 64000 | 75 | |||
| Percentage of female employees attending training (%) | % | 99.98 | 99.91 | 58 | |
| Percentage of male employees attending training (%) | % | 99.42 | 99.81 | 58 | |
| Percentage of training attending employees at the business manager level and below (%) | % | 99.64 | 99.85 | 58 | |
| Percentage of training attending employees at the tier-1 branch level and Head Office department level and above (%) | % | 100 | 100 | 58 | |
| Percentage of training attending employees at the tier-2 branch level, tier-1 branch department level, and Head Office division level (%) | % | 100 | 100 | 58 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours of employees at the business manager level and below (hours) | hours | 104.8 | 185.3 | 59 |
| Average training hours of employees at the tier-1 branch level and Head Office department level and above (hours) | hours | 161.39 | 101.75 | 58 |
| Average training hours of employees at the tier-2 branch level, tier-1 branch department level, and Head Office division level (hours) | hours | 152.3 | 156.28 | 59 |
| Average training hours of female employees (hours) | hours | 112.6 | 191.68 | 58 |
| Average training hours of male employees (hours) | hours | 99.85 | 157.63 | 58 |
| Total hours of on-site training sessions | hours | 24407000 | 75 | |
| Total hours of online training sessions | hours | 40654000 | 75 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans | RMB100 million | 20888 | 24658.18 | 30045.26 | 51 |
| Balance of green loans | RMB100 million | 13427.07 | 19631.29 | 27501.04 | 52 |
| Balance of inclusive finance loans | RMB100 million, trillion RMB | 14523.55 | 18736.83 | 23513.58 | 12, 51 |
| Balance of loan products adopting new modes (Quick Loan for Small and Micro Businesses, Good Loan for Small and Micro Businesses) | trillion RMB | 1.9 | 12 | ||
| Balance of personal housing loans | RMB100 million | 58308.59 | 63865.83 | 64796.08 | 51 |
| Balance of real estate development loans for indemnificatory housing projects | RMB100 million | 1421.96 | 1361.43 | 1700.11 | 51 |
| Balance of shantytown renovation loan | RMB100 million | 1276.9 | 1174.64 | 1064.21 | 51 |
| Financial transaction migration rate via electronic channels (%) | % | 96.57 | 97.34 | 97.87 | 55 |
| Local supplier procurement expenditure as a percentage of the total (%) | % | 99.63 | 99.66 | 99.56 | 59 |
| Number of loan customers (inclusive finance) | customers | 20900000 | 12 | ||
| Number of suppliers in Central China | 3544 | 5457 | 6885 | 59 | |
| Number of suppliers in Northeastern China | 2533 | 3878 | 4849 | 59 | |
| Number of suppliers in Western China | 5088 | 7320 | 9388 | 59 | |
| Number of suppliers in the Bohai Rim | 4366 | 6346 | 8025 | 59 | |
| Number of suppliers in the Pearl River Delta | 4874 | 6372 | 7889 | 59 | |
| Number of suppliers in the Yangtze River Delta | 6584 | 10047 | 13268 | 59 | |
| Payment to suppliers | RMB100 million | 128.5 | 151.54 | 144.99 | 51 |
| RMB loans granted to key regions (Beijing-Tianjin-Hebei, Yangtze River Delta, Guangdong-Hong Kong-Macao Greater Bay Area, Chengdu-Chongqing Economic Circle, Central China, Western China, Northeastern China, and other regions) | billion RMB | 2254.5 | 12 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Green loan balance as a share of total adjusted loans and advances issued (target for CCB) | percent | 11.5 | 31 | |||
| Number of social responsibility training sessions for suppliers (including interviews and business exchanges) | 32 | 35 | 22 | 59 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average number of complaints per outlet | 17.2 | 15.7 | 42 | ||
| CCB Hudongjin app - number of corporate customers served | corporate customers | 8900000 | 12 | ||
| CCB Hudongjin app - number of mobile visits | visits | 200000000 | 12 | ||
| CCB Hudongjin app - number of personal customers served | customers | 17000000 | 12 | ||
| Complaints received by CCB in 2022 divided by business category: Credit cards | % | 26.2 | 42 | ||
| Complaints received by CCB in 2022 divided by business category: Debit cards | % | 28.7 | 42 | ||
| Complaints received by CCB in 2022 divided by business category: Debt collections | % | 9.1 | 42 | ||
| Complaints received by CCB in 2022 divided by business category: Loans | % | 9.4 | 42 | ||
| Complaints received by CCB in 2022 divided by business category: Others | % | 22.1 | 42 | ||
| Complaints received by CCB in 2022 divided by business category: Payment and settlement | % | 4.5 | 42 | ||
| Consumer complaints about business premises | cases | 59415 | 42 | ||
| Consumer complaints about business premises (percentage) | % | 26.50 | 42 | ||
| Consumer complaints about credit cards | cases | 58676 | 42 | ||
| Consumer complaints about credit cards (percentage) | % | 26.17 | 42 | ||
| Consumer complaints about debit cards | cases | 64462 | 42 | ||
| Consumer complaints about debit cards (percentage) | % | 28.75 | 42 | ||
| Consumer complaints about electronic channels | cases | 55297 | 42 | ||
| Consumer complaints about electronic channels (percentage) | % | 24.66 | 42 | ||
| Consumer complaints about loans | cases | 21064 | 42 | ||
| Consumer complaints about loans (percentage) | % | 9.39 | 42 | ||
| Consumer complaints about middle- and back-office channels | cases | 89169 | 42 | ||
| Consumer complaints about middle- and back-office channels (percentage) | % | 39.77 | 42 | ||
| Consumer complaints from Central China | cases | 47310 | 42 | ||
| Consumer complaints from Central China (percentage) | % | 21.10 | 42 | ||
| Consumer complaints from Hebei | cases | 10523 | 42 | ||
| Consumer complaints from Hebei (percentage) | % | 4.69 | 42 | ||
| Consumer complaints from Western China | cases | 51724 | 42 | ||
| Consumer complaints from Western China (percentage) | % | 23.07 | 42 | ||
| Incidence of complaints (number of complaints per million customers) | complaints per million customers | 337 | 303 | 42 | |
| Number of online banking users (10000) | 10000 users | 38167 | 40332 | 41713 | 59 |
| Number of personal mobile banking users (10000) | 10000 users | 38794 | 41711 | 43997 | 59 |
| Number of users that connect bank accounts with WeChat (10000) | 10000 users | 9441 | 11343 | 13116 | 59 |
| Proportion of new RMB loans to key regions | 58% | 12 | |||
| Proportion of off-counter account transactions (%) | % | 99.51 | 99.58 | 99.64 | 55 |
| Total consumer complaints received | cases | 224224 | 42 | ||
| Weighted return on average equity | % | 12.12 | 12.55 | 12.27 | 51 |
| Year-on-year change in consumer complaints | % | -8.45 | 42 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Contract fulfillment rate (%) | % | 100 | 100 | 100 | 59 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Cultural services provided to employees in difficulty | person-times | 200619 | 74 | ||
| Expenditure on public welfare donation | RMB10000 | 44888 | 11958 | 12776 | 51 |
| Number of Yunong Schools built | 3167 | 75 | |||
| Number of employees participating in selection of most popular care initiatives | employees | 150000 | 74 | ||
| Number of key initiatives proposed in 2022 Campaign to Care for Primary-level Outlet Employees | initiatives | 23 | 74 | ||
| Number of offline messages received in selection of most popular care initiatives | messages | 5000 | 74 | ||
| Number of people reached by Financial Literacy Promotion project | million people | 5.51 | 75 | ||
| Number of votes cast in selection of most popular care initiatives | votes | 700000 | 74 | ||
| Tax payment | RMB100 million | 703.62 | 822.75 | 670.05 | 51 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Medical assistance provided to employees in difficulty | person-times | 4402 | 74 | ||
| Number of families of employees in need visited during bank-wide caring campaign | families | 13116 | 74 | ||
| Number of institutions participating in selection of most popular care initiatives | institutions | 114 | 74 | ||
| Number of institutions/outlets visited during bank-wide caring campaign | institutions/outlets | 11328 | 74 | ||
| Social contribution per share | RMB | 3.41 | 3.8 | 4.16 | 51 |
| Supplies and allowances provided to employees in need | RMB | 40772900 | 74 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit |
|---|---|
| Airborne Particulate Matter (PM) Emissions | tons |
| NOₓ Emissions | tons |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of carbon dioxide | 88906.1 | 127378.31 | 69497.11 |
| Indirect Energy Emissions (Scope 2) | tons of carbon dioxide | 1392317.22 | 1516076.17 | 1613315.09 |
| Total GHG Emissions | tons of carbon dioxide | 1481223.32 | 1643454.48 | 1682812.2 |
| Total GHG Emissions Intensity (By Employee) | tons of carbon dioxide per person | 4.491 | 4.927 | 4.729 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | tons | 4.35 | 10.06 | 10.62 |
| Total Hazardous Waste | tons | 36.06 | 37.46 | 37.09 |
| Total Hazardous Waste Intensity (By Employee) | tons per person | 0.0004 | 0.0004 | 0.0004 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | units | 445.03 | 167.26 | 229.47 |
| Non-Hazardous Waste (Office Waste) | tons | 10.44 | 15.66 | 15.89 |
| Paper Waste | tons | 12635.51 | 11172.33 | 8841.62 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons per person | 0.007 | 0.003 | 0.008 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Ammonia Nitrogen Emissions Reduction Compared to Last Year | tons | 48000 | 593900 | 670700 |
| CO2 Emissions Reduction Compared to Last Year | tons | |||
| NOx Emissions Reduction Compared to Last Year | tons | 902200 | 4570300 | 4855100 |
| SO2 Emissions Reduction Compared to Last Year | tons |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Sulfur Dioxide Emission Reduction Compared to Last Year | 10000 tons | 272.04 | 31.21 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tons of standard coal | 7877.05 | 2964.15 | 1924.45 |
| Energy Consumption Intensity (By Employee) | tons of standard coal per person | 0.907 | 1.007 | 0.915 |
| Fossil Fuel Consumption | tons of standard coal | 70.78 | 24.55 | 58 |
| Gasoline Consumption | tons of standard coal | 17072.79 | 36333.98 | 15719.03 |
| LPG Consumption | tons of standard coal | 4810.93 | 4789.1 | 347.96 |
| Natural Gas Consumption | tons of standard coal | 17573.99 | 19050.57 | 19104.16 |
| Total Direct Energy Consumption | tons of standard coal | 47526.92 | 63187.73 | 37252.05 |
| Total Energy Consumption | tons of standard coal | 299247.57 | 335950.96 | 325657.59 |
| Total Indirect Energy Consumption | tons of standard coal | 251720.65 | 272763.23 | 288405.54 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption | tons | 23171202.67 | 20600497.71 | 18246296.32 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Compared to Last Year | tons of standard coal |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Contractors | persons | 3556 | 3470 | 3384 |
| Number of Employees Aged 30-50 | persons | 205702 | 196747 | 186684 |
| Number of Employees Aged Above 50 | persons | 70020 | 80796 | 87310 |
| Number of Employees Aged Below 30 | persons | 73949 | 73709 | 78594 |
| Number of Employees in Central China | persons | 78228 | 78951 | 72056 |
| Number of Employees in Northeastern China | persons | 34650 | 34305 | 33843 |
| Number of Employees in Overseas | persons | 1341 | 1343 | 1345 |
| Number of Employees in Western China | persons | 67348 | 67605 | 75140 |
| Number of Female Employees | persons | 189641 | 189537 | 190449 |
| Number of Male Employees | persons | 160030 | 161715 | 162139 |
| Number of New Employees | persons | 16397 | 16462 | 17591 |
| Number of Total Employees | persons | 349671 | 351252 | 352588 |
| Percentage of Employees Aged 30-50 | % | 58.827297659800216 | 56.013061847334676 | 52.94678207993465 |
| Percentage of Employees Aged Above 50 | % | 20.02453735082406 | 23.002288954938336 | 24.762612454195832 |
| Percentage of Employees Aged Below 30 | % | 21.14816498937573 | 20.984649197726988 | 22.290605465869515 |
| Percentage of Female Employees | % | 54.23412293269959 | 53.96040449591746 | 54.01460061034409 |
| Percentage of Male Employees | % | 45.7658770673004 | 46.039595504082534 | 45.98539938965592 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 3.7 | 4.7 | 4.2 |
| Turnover Rate of Employees Aged Above 50 | % | 0.2 | 0.2 | 0.2 |
| Turnover Rate of Employees Aged Below 30 | % | 5.5 | 6.7 | 5.2 |
| Turnover Rate of Employees in Central China | % | 1.2 | 1.4 | 1.3 |
| Turnover Rate of Employees in Northeast China | % | 1 | 1.1 | 1.1 |
| Turnover Rate of Employees in Western China | % | 1.5 | 1.9 | 1.5 |
| Turnover Rate of Female Employees | % | 1.7 | 2 | 1.8 |
| Turnover Rate of Male Employees | % | 1.5 | 1.9 | 1.6 |
| Turnover Rate of Total Employees | % | 1.6 | 1.9 | 1.7 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Fatalities Rate of the Last 3 Years | % | 0.0026666666666666666 | ||
| Number of Fatalities as a Result of Work-related Injuries | persons | 8 | 10 | 10 |
| Number of Fatalities of the Last 3 Years | persons | 28 | ||
| Number of Work-related Fatalities | persons | 8 | 10 | 10 |
| Work-related Fatalities Rate | % | 0.002 | 0.003 | 0.003 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 21093 | 18350 | 15877 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 99.98 | 99.91 |
| Percentage of Trained Male Employees | % | 99.42 | 99.81 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 112.6 | 191.68 |
| Average Training Hours (Male) | hours | 99.85 | 157.63 |
| Total Training Hours | hours | 65061000 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Suppliers in Central China | 3544 | 5457 | 6885 | |
| Number of Suppliers in Northeast China | 2533 | 3878 | 4849 | |
| Number of Suppliers in West China | 5088 | 7320 | 9388 | |
| Number of Suppliers in the Bohai Rim | 4366 | 6346 | 8025 | |
| Number of Suppliers in the Pearl River Delta | 4874 | 6372 | 7889 | |
| Number of Suppliers in the Yangtze River Delta | 6584 | 10047 | 13268 | |
| Proportion of Spending on Local Suppliers | % | 99.63 | 99.66 | 99.56 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Supplier Social Responsibility Training Sessions | 32 | 35 | 22 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Complaint Growth Rate | % | -8.45 | |
| Incidence of complaints (number of complaints per million customers) | complaints per million customers | 337 | 303 |
| Total Number of Customer Complaints | cases | 224224 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Tax payment | RMB100 million | 703.62 | 822.75 | 670.05 |