ESG Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|---|---|
| Carbon emissions per employee | tonnes per employee | 2 | 70 | ||||
| Electricity used in buildings (Scope 2 emissions) | tonnes | 43280 | 70 | ||||
| Greenhouse gas (GHG) emissions (scope 1) - Total Scope 1 emissions for assured markets: Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, the Philippines, Australia, and South Korea | tonnes of CO2e | 3198 | 143 | ||||
| Greenhouse gas (GHG) emissions (scope 1) - Total Scope 1 emissions for assured markets: Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, the Philippines, Australia, and South Korea (Excludes Australia and South Korea for 2021) | tonnes of CO2e | 1088 | 143 | ||||
| Greenhouse gas (GHG) emissions (scope 2) (Location-Based) - Total Scope 2 emissions for assured markets: Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, the Philippines, Australia, and South Korea | tonnes of CO2e | 43283 | 143 | ||||
| Greenhouse gas (GHG) emissions (scope 2) (Location-Based) - Total Scope 2 emissions for assured markets: Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, the Philippines, Australia, and South Korea (Excludes Australia and South Korea for 2021) | tonnes of CO2e | 17556 | 143 | ||||
| Greenhouse gas (GHG) emissions (scope 2) (Market-Based) - Total Scope 2 emissions for assured markets: Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, the Philippines, Australia, and South Korea | tonnes of CO2e | 43283 | 143 | ||||
| Greenhouse gas (GHG) emissions (scope 2) (Market-Based) - Total Scope 2 emissions for assured markets: Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, the Philippines, Australia, and South Korea (Excludes Australia and South Korea for 2021) | tonnes of CO2e | 17556 | 143 | ||||
| Greenhouse gas (GHG) emissions intensity (Total emissions per employee) | tonnes of CO2e | 1.3 | 2 | 143 | |||
| Other greenhouse gas (GHG) emissions (scope 3) | tonnes of CO2e | 1336 | 3890 | 143 | |||
| Reduction of GHG per employee compared with 2019 | percent | 23 | 66 | ||||
| Scope 1 GHG Emissions | tonnes of CO2e | 4149 | 3640 | 2167 | 1322 | 3433 | 132 |
| Scope 2 GHG Emissions | tonnes of CO2e | 43016 | 45263 | 38029 | 27968 | 43283 | 132 |
| Scope 3 GHG Emissions | tonnes of CO2e | 8596 | 10846 | 2354 | 1336 | 3890 | 132 |
| Total Emissions (for the group) | tonnes of CO2e | 30626 | 50606 | 143 | |||
| Total GHG Emissions (Scope 1, 2, and 3) | tonnes of CO2e | 55761 | 59746 | 42550 | 30626 | 50606 | 132 |
| Total GHG Emissions Intensity per employee (Scope 1, 2, and 3) | tonnes of CO2e per employee | 2.7 | 2.6 | 1.8 | 1.3 | 2 | 132 |
| Total Scope 3 emissions for Group Office, Hong Kong, Singapore, Thailand and Malaysia | tonnes of CO2e | 215 | 2216 | 143 | |||
| Total assured emissions for our assured markets: Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, the Philippines, Australia, and South Korea | tonnes of CO2e | 29950 | 143 | ||||
| Total assured emissions for our assured markets: Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, the Philippines, Australia, and South Korea (Excludes Australia and South Korea for 2021) | tonnes of CO2e | 18859 | 143 | ||||
| Total carbon emissions (CO2e) produced by operations | tonnes | 50606 | 70 | ||||
| Total financed emissions in relation to in-scope general account investment portfolio | million tonnes of CO2e | 8.5 | 48 | ||||
| Weighted Average Carbon Intensity (WACI) of listed equity portfolio in relation to in-scope general account investment portfolio | tonnes of CO2e per US$1 million revenue | 231 | 48 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Premises with tracked waste data (percentage of total) | percent | 63 | 70 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Total non-hazardous waste generated | tonnes | 674 | 144 |
| Total waste generation | tonnes | 674 | 70 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2050 | Report Pages |
|---|---|---|---|---|
| Net-zero greenhouse gas (GHG) emissions target year | GHG emissions | net-zero | 7 | |
| Total waste baselined | tonnes | 674 | 66 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Paper saved across the Group | tonnes | 1750 | 66 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Direct energy consumption | kWh | 5467590 | 13545160 | 142 |
| Direct energy consumption for assured markets: Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, the Philippines, Australia, and South Korea (Excludes Australia and South Korea for 2021) | kWh | 4570574 | 12749048 | 142 |
| Energy consumption per employee | kWh per employee | 3269 | 70 | |
| Energy intensity per full-time employee | kWh | 2226 | 3269 | 142 |
| Indirect energy consumption | kWh | 47910866 | 69495037 | 142 |
| Indirect energy consumption for assured markets: Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, the Philippines, Australia, and South Korea (Excludes Australia and South Korea for 2021) | kWh | 32280407 | 42096763 | 142 |
| Percentage of direct energy consumption assured | 84% | 94% | 142 | |
| Percentage of indirect energy consumption assured | 67% | 61% | 142 | |
| Total energy consumption | kWh | 53378456 | 83040197 | 132, 142 |
| Total energy consumption across the Group | kWh | 83040197 | 70 | |
| Total energy consumption per employee | kWh per employee | 3269 | 132 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total water consumed | tonnes of water | 180312 | 390444 | 144 |
| Water Intensity (per employee) | tonnes | 11.5 | 23.2 | 144 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Energy consumption/energy use efficiency targets | No specific targets set | No specific targets set | 145 | |
| Water efficiency targets | Not material | Not material | 145 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total packaging material used for finished products | Not applicable | Not applicable | 145 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of buildings green certified | buildings | 11 | 66 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| % of women employees in workforce | % | 58 | 58 | 25 |
| % of women in senior management | % | 42 | 42 | 25 |
| Average age of employees | years | 37.9 | 78 | |
| Employee breakdown by gender - Female | % | 58 | 78 | |
| Employee breakdown by gender - Male | % | 42 | 78 | |
| Employee breakdown by market - Hong Kong | % | 12 | 78 | |
| Employee breakdown by market - Mainland China | % | 23 | 78 | |
| Employee breakdown by market - Malaysia | % | 18 | 78 | |
| Employee breakdown by market - Other Markets | % | 32 | 78 | |
| Employee breakdown by market - Singapore | % | 5 | 78 | |
| Employee breakdown by market - Thailand | % | 10 | 78 | |
| Employee breakdown by seniority - Middle Management | % | 31 | 78 | |
| Employee breakdown by seniority - Senior Management | % | 3 | 78 | |
| Employee breakdown by seniority - Staff | % | 65 | 78 | |
| Employee demographics by age group - 30-50 | % | 72.5 | 78 | |
| Employee demographics by age group - <30 | % | 18 | 78 | |
| Employee demographics by age group - >50 | % | 9.5 | 78 | |
| Employees who are Gen Y and Gen Z | % | 68 | 86 | |
| Number of employee nationalities | >75 | 78 | ||
| Number of nationalities in AIA Group | >70 | >75 | 25 | |
| Scale of the organisation | Please also refer to the Group’s Annual Results for the year ended 31 December 2022 for details on net sales and total capitalisation. | 135 | ||
| Total headcount | 25405 | 78 | ||
| Total workforce employment type - Full time | % | 98.9 | 98.9 | 148 |
| Total workforce employment type - Part time | % | 1.1 | 1.1 | 148 |
| Women in senior management across the Group | % | 42 | 86 | |
| Women representation of employee population | % | 58 | 86 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| % of at-risk AIA Vitality members who have moved to a healthy BMI range - Health and Wellness Solutions | % | 29 | 28 | 22 |
| % of at-risk AIA Vitality members who have seen their blood pressure levels improve - Health and Wellness Solutions | % | 54 | 52 | 22 |
| % of at-risk AIA Vitality members who have seen their cholesterol levels decline - Health and Wellness Solutions | % | 37 | 36 | 22 |
| Diagnosis change (%) - Personal Case Management (PCM) | % | 21 | 19 | 22 |
| Top 100 upper-tier hospitals in Asia - Regional Health Passport | Yes | Yes | 22 | |
| Year-on-year increase in number of AIA Vitality Customers with either 1 biometric result from unhealthy to healthy OR Vitality age improvement + Personal Case Management Customers with a change in diagnosis or treatment optimised | 22.5% | 18.0% | 149 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| % of at-risk members who have seen their glucose levels reduce - Health and Wellness Solutions | % | 78 | 72 | 22 |
| % of employees who took part in at least one training session/year | % | 100 | 100 | 25 |
| % of women in programmes for leadership development | % | >25 | >40 | 25 |
| AIA Vitality and AIA China Wellness - Number of live markets | 11 | 12 | 149 | |
| AIA Workforce Well-being available to employees in all markets by end 2023 | N/A | Launched in key markets | 25 | |
| Employee engagement levels against Gallup global F&I database | percentile | 90th percentile | 94th percentile | 25 |
| Launched D&I training for all employees by end 2022 followed by annual refreshers | N/A | Launched | 25 | |
| Refined treatment plan (%) - Personal Case Management (PCM) | % | 56 | 53 | 22 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average non-mandatory training hours by gender - Female | hrs | 19.9 | 148 | |
| Average non-mandatory training hours by gender - Male | hrs | 20 | 148 | |
| Average non-mandatory training hours by seniority - General Staff | hrs | 19.3 | 148 | |
| Average non-mandatory training hours by seniority - Middle Management | hrs | 21.3 | 148 | |
| Average non-mandatory training hours by seniority - Senior management | hrs | 24 | 148 | |
| Average training hours | hrs | 17.1 | 24 | 148 |
| Average training hours by gender - Female | hrs | 24 | 148 | |
| Average training hours by gender - Females | hrs | 16.8 | 148 | |
| Average training hours by gender - Male | hrs | 24.6 | 148 | |
| Average training hours by gender - Males | hrs | 17.4 | 148 | |
| Average training hours by seniority - General Staff | hrs | 15.1 | 23.8 | 148 |
| Average training hours by seniority - Middle Management | hrs | 20.1 | 148 | |
| Average training hours by seniority - Middle management | hrs | 25.3 | 148 | |
| Average training hours by seniority - Senior leaders | hrs | 33.5 | 148 | |
| Average training hours by seniority - Senior management | hrs | 27 | 148 | |
| Members' improved Vitality Age since joining the programme | 0.49 | 0.27 | 149 | |
| Number of hours of training per employee | hours | 17 | 24 | 25 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of providers globally - Regional Health Passport | 10000 | 10000 | 22 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Membership of associations | 2022 ESG Highlights – Key ESG Memberships and Supporting Commitments | 135 | |
| Percentage of Tier 1 suppliers at Group Office rated in top 5th percentile by spend | percent | over 60 | 66 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of AIA Vitality and AIA China Wellness customers | 1.9m | 2.6m | 22 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Customer satisfaction rate (%) - Personal Case Management (PCM) | % | 94 | 94 | 22 |
| Personal Case Management - Number of live markets | 12 | 12 | 149 | |
| Telemedicine - Number of live markets | 10 | 10 | 149 | |
| Telemedicine eligible lives | 2.6m | 5.7m | 22 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of live markets - AIA Vitality and AIA China Wellness | 11 | 12 | 22 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Percentage of buy submission journey that is paperless | percent | 98 | 66 |
| Percentage of buy, service and claims transactions submitted digitally | percent | 87 | 66 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations related to ESG | No significant fines or non-monetary sanctions | No significant fines or non-monetary sanctions | 145 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| % of employees acknowledged compliance with the AIA Group Code of Conduct on an annual basis | % | 100 | 100 | 25 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2030 | Report Pages |
|---|---|---|---|---|---|
| ESG (green, social and sustainability) bonds in general account assets | US$ billion | 4.3 | 48 | ||
| Number of eligible lives - Telemedicine | 2.9m | 3.7m | 22 | ||
| Regional Health Passport - Number of live markets | 7 | 8 | 149 | ||
| Targeted number of people to engage by 2030 | people | 1000000000 | 7 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Charitable donations | Over US$9 million | Over US$11 million | 149 | |
| Employees volunteered | hours | Over 6500 hours | Over 13000 hours | 149 |
| Number of people engaged (cumulative) - AIA One Billion | 125m | 258m | 22 | |
| Year-on-year increase in the number of PCM cases - Personal Case Management (PCM) | 65% | 13% | 22 | |
| Year-on-year increase in the number of consults - Telemedicine | 73% | 238% | 22 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes of CO2e | 4149 | 3640 | 2167 | 1322 | 3433 |
| Indirect Energy Emissions (Scope 2) | tonnes of CO2e | 43016 | 45263 | 38029 | 27968 | 43283 |
| Scope 3 GHG Emissions (Investments) | million tonnes of CO2e | 8.5 | ||||
| Total GHG Emissions | tonnes of CO2e | 55761 | 59746 | 42550 | 30626 | 50606 |
| Total GHG Emissions Intensity (By Employee) | tonnes of CO2e per employee | 2.7 | 2.6 | 1.8 | 1.3 | 2 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes of CO2e | 8596 | 10846 | 2354 | 1336 | 3890 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tonnes | 674 |
| Non-Hazardous Waste Disposed | tonnes | 674 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2050 |
|---|---|---|
| Target GHG Emissions Reduction Percentage by 2050 Compared to 2019 | GHG emissions | net-zero |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Energy Consumption Intensity (By Employee) | kWh per employee | 3269 | |
| Energy Consumption Intensity (By FTE) | kWh | 2226 | 3269 |
| Total Direct Energy Consumption | kWh | 5467590 | 13545160 |
| Total Energy Consumption | kWh | 53378456 | 83040197 |
| Total Indirect Energy Consumption | kWh | 47910866 | 69495037 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption | tonnes | 180312 | 390444 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Total Employees | 25405 | ||
| Percentage of Employees Aged 30-50 | % | 72.5 | |
| Percentage of Employees Aged Above 50 | % | 9.5 | |
| Percentage of Employees Aged Below 30 | % | 18 | |
| Percentage of Employees in Hong Kong | % | 12 | |
| Percentage of Employees in Mainland China | % | 23 | |
| Percentage of Employees in Malaysia | % | 18 | |
| Percentage of Employees in Overseas | % | 32 | |
| Percentage of Employees in Singapore | % | 5 | |
| Percentage of Employees in Thailand | % | 10 | |
| Percentage of Female Employees | % | 58 | 58 |
| Percentage of Full-time Employees | % | 98.9 | 98.9 |
| Percentage of General Employees | % | 65 | |
| Percentage of Male Employees | % | 42 | |
| Percentage of Middle Management Employees | % | 31 | |
| Percentage of Part-time Employees | % | 1.1 | 1.1 |
| Percentage of Senior Management Employees | % | 42 | 3 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hrs | 16.8 | 24 |
| Average Training Hours (General Staff) | hrs | 15.1 | 23.8 |
| Average Training Hours (Male) | hrs | 17.4 | 24.6 |
| Average Training Hours (Middle Management) | hrs | 20.1 | 25.3 |
| Average Training Hours (Senior Management) | hrs | 33.5 | 27 |
| Average Training Hours per Employee | hrs | 17.1 | 24 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Total Suppliers | 10000 | 10000 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Volunteer Service Hours | hours | 6500 | 13000 |