FY2022 Environmental, Social and Governance Report

Company: L'OCCITANE (973)
Year: 2022
Published: 2022-08-31
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit FY2022 Report Pages
Rinse-off formulas reaching 95% of biodegradability (LOCCITANE au Brésil) % 89 35
Rinse-off formulas reaching 95% of biodegradability (LOCCITANE en Provence) % 86 35
Rinse-off formulas reaching 95% of biodegradability (Melvita) % 77 22, 35
Rinse-off formulas: readily biodegradable ingredients >= 95% (L'OCCITANE en Provence) % 86 22

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2022 2025 2030 FY2022 FY21 to FY22 Report Pages
Absolute reduction of GHG emissions % 46 2 18
Absolute reduction of GHG emissions linked to scope 1 and 2 % 74 18
Business Travel (GHG Emissions Hotspot, FY2022) % 1 19
Capital Goods (GHG Emissions Hotspot, FY2022) % 1 19
Carbon impact of raw materials as % of Group carbon footprint % 7 23
Carbon reduction in French factories % 37 18
Downstream Transportation & Distribution (GHG Emissions Hotspot, FY2022) % 19 19
Employee Commuting (GHG Emissions Hotspot, FY2022) % 2 19
End-of-life Treatment of Sold Products (GHG Emissions Hotspot, FY2022) % 3 19
Franchises (GHG Emissions Hotspot, FY2022) % 2 19
GHG emissions intensity kg CO2eq/€ 0.547 36
Purchased Goods & Services (GHG Emissions Hotspot, FY2022) % 27 19
Reduce carbon intensity emissions by % 20 23
Reduction in GHG emissions in scope 3 per unit of value added (from FY2020 baseline) % -55 10
Scope 1 emissions tCO2eq 4085 36
Scope 1+2 emissions (current year, FY2022) 5677 19
Scope 2 emissions (location based) tCO2eq 17322 36
Scope 2 emissions (market based) tCO2eq 1592 36
Scope 3 GHG emissions as percent of Group's GHG emissions percent 95 20
Scope 3 GHG emissions increase (transport data collection improvement) % 11 18
Scope 3 economic carbon intensity progression percent 15 20
Scope 3 emissions tCO2eq 493784 36
Total GHG emissions tCO2eq 499461 36
Total scope 1+2 emissions (baseline, FY2020) 21515 19
Upstream transportation & distribution (GHG Emissions Hotspot, FY2022) % 3 19
Use of Sold Products (GHG Emissions Hotspot, FY2022) % 42 19

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2022 Report Pages
Hazardous waste per unit produced (all factories, Brazil included in FY2022, excluded before) kg/u 0.0005 35
Total generation of hazardous waste (all factories, Brazil included in FY2022, excluded before) t 97 35

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 FY2017-FY2022 FY2022 Report Pages
Group packaging: increase in recycled plastic compared to 2018 % 33 23
Group packaging: reduction in virgin plastic compared to 2018 % 10 23
Number of units collected (GROUP, all brands with recycling partners: LOCCITANE en Provence, Melvita, Duolab and LimeLife) No. 1865565 35
Recyclability rate of all eco-design indicators % 62.6 4
Recycled packaged aluminium (LOCCITANE en Provence) % 84 35
Recycled plastic in bottles (LOCCITANE en Provence) % 80 35
Recycled plastic in bottles (Melvita) % 84 35
Total generation of non-hazardous waste (all factories, Brazil included in FY2022, excluded before) t 2216 35
Units collected in stores in 2021 units 1000000 25
Units saved by eco-refills (LOCCITANE en Provence) thousand 292 35
Waste generation in plants and distribution centres FY2017-FY2022 % -24 22
Weight of materials collected (GROUP, all brands with recycling partners: LOCCITANE en Provence, Melvita, Duolab and LimeLife) kg 71680 35

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2019 2025 2030 2050 FY2022 Report Pages
Carbon Net Zero company status To be a Carbon Net Zero company by 2050 following SBTi Net 0 Standard requirements 18
Factories, central sites and export logistics flows – 14% reduction per tonne produced (2014 scope) % 14 18
Percentage of Group's emissions covered by protecting ecosystems and creating carbon sinks (scope 1, 2, 3) % 100 10
Reduction in absolute emissions in scope 1 by 2025 (from FY2020 baseline) % -46 10
Scope 3 GHG emissions reduction (on use phase) % -8 18
Scope 3 GHG emissions reduction (packaging raw materials and merchandising purchases) % -3 18
Scope 3 GHG emissions reduction per unit of value-added % 55 18

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2021 2022 2023 2025 FY2022 since 2018 Report Pages
Company-owned stores with recycling programmes in 2021 % 28 25
Company-owned stores with recycling programmes in 2022 % 73 25
Stores owned by the Group with recycling programs for customers (GROUP, all brands with recycling partners: LOCCITANE en Provence, Melvita, Duolab and LimeLife) % 73 35
Target for company-owned stores offering recycling programmes by 2025 % 100 25
Target for company-owned stores with recycling programmes by end of 2023 % 87 25
Waste reduction per unit produced % 8 4
Waste sent to landfill in production plants in France ZERO 22

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 1 January 2021 to 31 December 2021 2020 2021 2022 2025 FY2020 FY2021 FY2022 Report Pages
Countries sourced with renewable electricity (previous year) % 80 4
Countries sourced with renewable electricity (share of total consumption) % 95 4
Group's electricity consumption covered by renewable electricity % 80 95 19
Intensity of energy consumption - Energy Manufacturing kWh/t unit 135 36
Percentage electricity consumption from renewable sources - Electricity Manufacturing % 100 36
Percentage of electricity consumption from renewable sources % 95 36
Percentage of energy consumption from renewable sources % 89 36
Percentage renewable energy consumption - Energy Manufacturing % 94 36
Proportion of finished products shipped out by rail % 17 5 38
Proportion of finished products shipped out by road % 12.2 11 21 38
Renewable electricity coverage (direct green contracts, 2021) % 47 19
Renewable electricity in all sites owned by the Group % 100 95 18
Renewable energy share in electricity consumption for L'OCCITANE Group percent 47 45
Renewable energy share in electricity consumption for L'OCCITANE Group (purchased via Energy Attribute Certificates) percent 33 45
Target: Group's electricity consumption covered by renewable electricity % 100 19
Total Electricity consumption kWh 40801370 36
Total electricity consumption - Electricity Manufacturing kWh 10866600 36
Total energy consumption kWh 49431844 36
Total energy consumption - Energy Manufacturing kWh 19683143 36
Total gas consumption - Gas Group kWh 10649970 36
Total gas consumption - Gas Manufacturing kWh 8816543 36
Total stores electricity consumption kWh 21438395 36
Total stores electricity consumption from renewable sources kWh 19909297 36

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2025 FY2017 FY2018 FY2019 FY2020 FY2021 FY2022 Report Pages
Percentage of water used for industrial processes recycled in two French factories % 100 10
Water consumption in intensity per ton produced average m3/t 6.2 35
Water consumption in intensity per unit produced L/u 0.7 35
Water consumption of all production sites m3 107106 35
Water intensity consumption in production plants L/unit 0.9 0.9 0.8 0.8 0.8 0.7 21
Water reduction per unit produced % 6 4

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 2022 2025 FY2022 Report Pages
Energy reduction per unit produced % 9 4
Overall retail electricity consumption reduction percent 12 20
Percentage of renewable electricity % 100 10
Stores with LED lighting system in 8 countries (Mexico, Japan, South Korea, Thailand, Austria, Czech Republic, Italy and Portugal) stores 100% 20

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2025 FY2020 FY2021 FY2022 FY2023 TARGET 2025 Report Pages
Aluminium packaging with 100% of PCR aluminium % 75 42 15
Group volumes of RSPO palm equivalent (all brands) t 2907 35
L'OCCITANE EN PROVENCE - 100% plastic recyclable or reusable packaging % 48 52 100 24
L'OCCITANE EN PROVENCE - 100% recycled plastic retail bottles % 43 50 100 24
L'OCCITANE EN PROVENCE - 40% recycled materials for plastic packaging % 21 25 40 24
L'OCCITANE EN PROVENCE - 75% of our aluminium packaging with 100% of PCR aluminium % 22 42 75 24
L'OCCITANE EN PROVENCE - Packaging saved through eco-refills tonnes of packaging 22 24
L'OCCITANE EN PROVENCE - Refill fountains in stores refill fountains 58 >100 24
Packaging recyclability rate (LOCCITANE en Provence and Melvita) % 52 35
Packaging recyclability rate (all brands excluding LimeLife) % 58 35
Proportion of finished products shipped out by air % 1.1 1.1 1.2 38
Proportion of finished products shipped out by cargo % 71 73 38
Volume of Key Raw Materials (LOCCITANE en Provence and Melvita) t 862 35

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2020 2021 2022 2025 2030 FY2022 Report Pages
Biodegradability for all rinse-off formulas % 96 23
Biodegradability rinse-off formulas % 91 23
Formulas with at least 95% ingredients of natural origin % 80 40 23
Formulas with at least 95% ingredients of natural origin (LOCCITANE en Provence) % 89 35
Group percentage of RSPO palm equivalent of total palm volume (all brands) % 94 35
Melvita and GoodPlanet Foundation agroforestry project budget EUR 30000 33
Melvita beehives in France and abroad beehives 1150 33
New Environmental Management System for stores net coverage of customers % 57 4
New Environmental Management System for stores net coverage of customers (previous year) % 48 4
Percentage of plant-based ingredients and iconic ingredients certified by a sustainable approach to biodiversity % 80 10
Progress on B CORP raising performance of all entities and on track for certification in one year Yes 4

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 2022 2023 FY2020 FY2021 FY2022 Report Pages
Diversity, Equity & Inclusion survey participation rate % 63 4
Employees with disabilities in production sites in France % 7 37
Goal for Great Place to Work Trust Index score average % 70 27
Great Place to Work (GPTW) Trust Index % 70 10
Great Place to Work survey coverage countries 20 27
Great Place to Work survey employees covered employees 4700 27
Great Place to Work survey participation rate % 67 27
Growth rate at constant rates % 14.6 4
Number of countries with new parental policy all 10
Number of employees 25-34 No. 4087 36
Number of employees 35-44 No. 2884 36
Number of employees 45-54 No. 1268 36
Number of employees 55 or above No. 574 36
Number of employees <25 No. 1610 36
Number of factories owned by the Group 3 4
Number of full-time employees No. 7718 36
Number of men % 13 36
Number of part-time employees No. 2866 36
Number of women % 87 36
Parental leave successfully rolled out in every entity Yes 4
Staff agile ways of working teams 64 4
Staff agile ways of working teams (previous year) 50 4
Total part-time employees female No. 2655 36
Total workforce (FTE) No. (FTE) 9042 36
Women in Board of director % 20 37
Women in Executive committee % 38 37
Women in key management positions % 50 4, 27
Women in key management positions (N-1 Executive Committee) % 48 51 50 28
Women in key management positions (N-1 Executive committee) % 50 36
Women on Board of directors % 33 38 38 28
Workforce - Africa & Middle East % 1 36
Workforce - Asia & Pacific % 35 36
Workforce - Europe % 43 36
Workforce - North America % 12 36
Workforce - South America % 9 36

Employee turnover rate by gender, age group and geographical region.

Indicator Unit FY2022 Report Pages
Staff turnover rate % 35 37
Turnover - Africa & Middle East % NA 37
Turnover - Asia & Pacific % 20 37
Turnover - Europe % 26 37
Turnover - North America % 64 37
Turnover - South America % 54 37
Turnover age 25-34 % 37 37
Turnover age 35-44 % 25 37
Turnover age 45-54 % 21 37
Turnover age 55 or above % 50 37
Turnover in men % 28 37
Turnover in women % 36 37

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit FY2022 Report Pages
Number of accidents (French factories excluding Brazil) No. 7 37
Work-related accident frequency rate (French factories excluding Brazil) % 5 37
Work-related accident severity rate (French factories excluding Brazil) % 0.2 37

Lost days due to work injury.

Indicator Unit FY2022 Report Pages
Lost days due to work injury (French factories excluding Brazil) No. 266 37

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 FY2022 Report Pages
Digital platform usage - number of employees worldwide in L'OCCITANE en Provence and ELEMIS employees 8000 29
Employees of corporate trained (Corporate trained of the Group) % 65 37
Employees of corporate who received training last fiscal year (Overall corporate employees) No. 2016 37
Employees of retail who received training last fiscal year (Overall retail employees trained) No. 4286 37
Employees used e-learning platform 8000 4
Group global launch of Great Place to Work survey countries 26 27
Number of e-learning modules on DE&I launched 3 4
Percentage of employees female trained (Employees female trained of the Group) % 67 37
Percentage of employees manufacturing employees trained (Manufacturing employees trained) % 75 37
Percentage of employees of L'OCCITANE Group trained during FY2022 % 67 29
Percentage of employees retail trained (Retail trained of the Group) % 67 37
Percentage of employees trained (Employees trained of the Group) % 67 37

The average training hours completed per employee by gender and employee category.

Indicator Unit FY2022 Report Pages
Average number of hours of training in production sites (Average hours training in the Manufacturing sites France) No. 17 37
Corporate average training hours No. 13 37
Corporate training hours No. 26314 37
Employees who received training last fiscal year (Overall Employees trained) No. 6520 37
Employees who received training last fiscal year (Overall Female Employees trained) No. 5591 37
Retail training average hours No. 21 37
Retail training hours No. 9186 37
Total average training hours per employees (Group training average hours) No. 19 37
Total hours of training in production sites (Manufacturing France average hours) No. 4511 37
Total training hours of all employee (Group total training hours work-force) No. 121590 37

Number of suppliers by geographical region.

Indicator Unit 2022 2025 FY2020 FY2021 FY2022 Report Pages
Countries of distribution 90 4
Direct suppliers in Africa (FY2022) % 1 30
Direct suppliers in Asia (FY2022) % 12.7 30
Direct suppliers in Europe (FY2022) % 82 30
Direct suppliers in North America (FY2022) % 0.3 30
Direct suppliers in South America (FY2022) % 4 30
Indirect purchase Not Just Suppliers programme coverage % 29 47 53 30
Indirect purchase Not Just Suppliers programme coverage target % 60 30
Number of brands 7 4
Number of stores 1490 4
Suppliers - Africa & Middle East (Direct suppliers by geographic region) % 2 1 1 38
Suppliers - Asia & Pacific (Direct suppliers by geographic region) % 11 11 13 38
Suppliers - Europe (Direct suppliers by geographic region) % 60 77 82 38
Suppliers - North America (Direct suppliers by geographic region) % 20 9 0.3 38
Suppliers - South America (Direct suppliers by geographic region) % 7 2 4 38
Total volume of materials used (LOCCITANE en Provence and Melvita) t 4383 35
Total volume of materials used (all brands excluding LimeLife) t 6551 35

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2022 2025 FY2020 FY2021 FY2022 Report Pages
Average rating for direct suppliers (EcoVadis) 63.7 4
Average rating for indirect suppliers (EcoVadis) 56 4
Direct purchase Not Just Suppliers programme coverage % 87 89 95 30
Direct purchase Not Just Suppliers programme coverage target % 95 30
Direct suppliers assessed on CSR % 87 89 95 38
Direct suppliers scored by EcoVadis % 71 4
Direct suppliers sustainability performance average % 60 62 64 38
EcoVadis rating for direct purchases 64 10
Share of suppliers who increased EcoVadis scores since 2019 % 70 30

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2021 2022 2025 FY2020 FY2021 FY2022 Report Pages
Environmental and social risk analysis on plant-based ingredients (volume share) % 80 4
Increase in suppliers assessed on CSR performance % 46 4
Indirect suppliers assessed on CSR % 29 47 53 38
Number of supplier identify as 'high risk' No. 5 7 15 38
Percentage of raw materials with plants traced back to the country of origin % 90 10
Silver on EcoVadis Yes 4
Suppliers assessed on CSR performance (increase vs. FY2021) 100 4
Traceability for land footprint and farming practices % 56 4
Traceability for land footprint and farming practices (previous year) % 45 4
Traceability for raw materials origin % 56 15
Traceability of plants contained in raw materials (LOCCITANE en Provence and Melvita) % 56 35

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2021 2025 April 2022 FY2021 FY2022 TARGET 2025 Report Pages
Average EcoVadis rating for direct suppliers 63.7 30
Average EcoVadis rating for indirect suppliers 56 30
Folding cartons FSC-certified for L'OCCITANE en Provence % 100 90 15
Folding cartons FSC-certified for Melvita % 100 15
Group packaging: products externally verified by an external partner % 2 23
Group packaging: products will be recyclable, reusable or compostable % 100 23
Group total raw material volume certified (all brands excluding LimeLife) % 40 35
Key Raw Materials Organic-certified (LOCCITANE en Provence and Melvita) %, t 800 35
MELVITA - 100% Folding carton is FSC % 100 24
MELVITA - 100% recycled plastic bottles % 75 84 100 24
MELVITA - 40% recycled materials in plastic packaging % 22 25 40 24
MELVITA - Use of recycled glass in bottles and jars % 32 41 24
Percentage of RSPO palm equivalent of total palm volume equivalent (LOCCITANE en Provence and Melvita) % 99.5 35
Percentage of RSPO* palm oil in raw materials % 100 10
Share of new materials certified by an International Convention (Organic, Fair for Life, RSPO, etc.) % 40 15

Number of products and service related complaints received and how they are dealt with.

Indicator Unit FY2022 Report Pages
Customer NPS (Net Promoter Score) average increase points 2 12
Customer NPS monitored in countries countries 13 12
Number of cosmetovigilance cases increased percent 29.7 12
Number of product and service related complaints received (cosmetology) No. 1997 35

Description of quality assurance process and recall procedures.

Indicator Unit FY2022 Report Pages
Level on formulas: natural origin ingredients >= 95% (L'OCCITANE en Provence) % 85 22

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2020 2021 FY22 Report Pages
ELEMI's support for Breast Cancer NOW fundraising GBP 298496 33
Increase in detailed CSR evaluation coverage (FY22 vs. FY21) percent 46 11
L'OCCITANE and its foundation 2020 targets: people received eye care million beneficiaries 10 33
L'OCCITANE and its foundation 2020 targets: women supported in Burkina Faso women 33000 33

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 FY2021 FY2022 Report Pages
Charitable donation (financial + in-kind) € 3 631 000 4 330 000 38
In-kind donation € 544 000 38
Philanthropy projects: value dedicated million EUR 6.45 4
The Group donates to UNICEF to support Ukrainian children EUR 62000 33

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Direct GHG Emissions (Scope 1) tCO2eq 4085
Indirect Energy Emissions (Scope 2) tCO2eq 17322
Scope 3 GHG Emissions (Business Travel) percent 1
Scope 3 GHG Emissions (Capital Goods) percent 1
Scope 3 GHG Emissions (Downstream Transportation and Distribution) percent 19
Scope 3 GHG Emissions (Employee Commuting) percent 2
Scope 3 GHG Emissions (End-of-life Treatment of Sold Products) percent 3
Scope 3 GHG Emissions (Purchased Goods/Services) percent 27
Scope 3 GHG Emissions (Upstream Transportation and Distribution) percent 3
Scope 3 GHG Emissions (Use of Sold Products) percent 42
Total GHG Emissions tCO2eq 499461
Total GHG Emissions Intensity (By Revenue) kg CO2eq/€ 0.547
Total Other Indirect Energy Emissions (Scope 3) tCO2eq 493784

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Total Hazardous Waste t 97
Total Hazardous Waste Intensity (By Unit Product) kg/u 0.0005

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Recycling Rate of Non-Hazardous Waste % 84
Total Non-Hazardous Waste Disposed t 2216

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022
Scope 3 Emissions Reduction Percentage Compared to Last Year % -3

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 8

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Energy Consumption Intensity (By Unit Product) kWh/t unit 135
Natural Gas Consumption kWh 10649970
Percentage of Renewable Energy Consumption % 89
Purchased Electricity kWh 40801370
Total Energy Consumption kWh 49431844
Total Indirect Energy Consumption kWh 40801370
Total Purchased Energy kWh 40801370

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2025
Recycled Water Percentage % 100
Water Consumption Intensity (By Revenue) m3/t 6.2
Water Consumption in Production and Operation m3 107106

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021 2022
Electricity Usage Reduction Percentage Compared to Last Year percent 12
Energy Consumption Reduction Percentage Compared to Last Year percent 9

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2022
Packaging Material Savings tonnes of packaging 22

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2022
Total Investment in Ecological Restoration EUR 30000

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022
Number of Employees Aged 30-50 No. 6971
Number of Employees Aged Above 50 No. 574
Number of Employees Aged Below 30 No. 1610
Number of Female Employees No. 7877
Number of Full-time Employees No. 7718
Number of Male Employees No. 1175
Number of Part-time Employees No. 2866
Number of Part-time Employees (Female) No. 2655
Number of Total Employees No. (FTE) 9042
Percentage of Employees in Africa & Middle East % 1
Percentage of Employees in Asia % 35
Percentage of Employees in Europe % 43
Percentage of Employees in North America % 12
Percentage of Employees in South America % 9
Percentage of Female Employees % 87
Percentage of Male Employees % 13

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022
Turnover Rate of Employees in Americas % 54
Turnover Rate of Employees in Asia % 20
Turnover Rate of Employees in Europe % 26
Turnover Rate of Employees in North America % 64
Turnover Rate of Female Employees % 36
Turnover Rate of Male Employees % 28
Turnover Rate of Total Employees % 35

Lost days due to work injury.

Standard Indicator Unit 2022
Lost Days Due to Work-related Injuries No. 266

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022
Percentage of Employees Trained % 67
Percentage of Trained Female Employees % 67

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022
Average Training Hours (Production Employees) No. 17
Average Training Hours per Employee No. 19
Total Training Hours No. 121590

Number of suppliers by geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Suppliers in Africa % 2 1 1
Number of Suppliers in Asia (Excluding China) % 11 11 12.7
Number of Suppliers in Europe % 60 77 82
Number of Suppliers in North America % 20 9 0.3
Number of Suppliers in South America % 7 2 4

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit
Number of Suppliers Participated in Sustainability Risk Assessment

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022
Complaint Growth Rate percent 29.7
Number of Products and Service Related Complaints No. 1997

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit
Accumulative Number of Patents Granted patents

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021 2022
Total In-kind Donations EUR 544000
Total Public Welfare Donations EUR 3631000 4330000
Total Social Investment EUR 3631000 4330000