Environmental, Social and Governance Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Per capita greenhouse gas emissions | tons of CO2 equivalent/person | 0.16 | 37 |
| Total greenhouse gas emissions | tons of CO2 equivalent | 290.23 | 37 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste generated per capita | tons/person | 0.19 | 38 | |
| Number of cities with Cainiao stations participating in Recycling Packaging for Eggs campaign | cities | 300 | 36 | |
| Number of packages recycled in green packaging recycling campaign | million packages | 3.45 | 36 | |
| Paper consumption | tons | 1 | 37 | |
| Total non-hazardous waste | tons | 352 | 38 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of users who checked their Personal Statement on Carbon Emissions Reduction | users | 30000000 | 36 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Disposal/recycle of expired drugs | tons | 70 | 38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Comprehensive energy consumption | tons of standard coal | 43.81 | 37 |
| Per capita comprehensive energy consumption | tons of standard coal/person | 0.02 | 37 |
| Per capita electricity consumption | kWh/person | 192.8 | 37 |
| Purchased electricity | kWh | 356483 | 37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Per capita water consumption | tons/person | 4.04 | 37 |
| Water consumption | tons | 7470 | 37 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Per capita paper consumption | tons/person | 0.0005 | 37 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Increase in number of chronic disease users compared with previous year | 119% | 18 | |
| Number of employees by age: 29 years of age or under | person | 478 | 24 |
| Number of employees by age: 30 to 50 years of age | person | 1356 | 24 |
| Number of employees by age: 51 years of age or above | person | 15 | 24 |
| Number of employees by employment type: Full-time | person | 1829 | 24 |
| Number of employees by employment type: Part-time | person | 20 | 24 |
| Number of employees by gender: Female | person | 796 | 24 |
| Number of employees by gender: Male | person | 1053 | 24 |
| Number of employees by geographic location: Hong Kong SAR, Macau SAR and Taiwan | person | 3 | 24 |
| Number of employees by geographic location: Mainland China | person | 1845 | 24 |
| Number of employees by geographic location: Overseas | person | 1 | 24 |
| Number of employees by level: Entry-level employees | person | 1194 | 24 |
| Number of employees by level: High-ranked employees | person | 39 | 24 |
| Number of employees by level: Middle-ranked employees | person | 616 | 24 |
| Number of licensed physicians, pharmacists and nutritionists available on online health consultation platform | 160000 | 18 | |
| Total number of employees | person | 1849 | 24 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Employee turnover rate by age: 29 years of age or under | % | 12.97 | 24 |
| Employee turnover rate by age: 30 to 50 years of age | % | 16.59 | 24 |
| Employee turnover rate by gender: Female | % | 14.32 | 24 |
| Employee turnover rate by gender: Male | % | 16.43 | 24 |
| Employee turnover rate by geographic location: Hong Kong SAR, Macau SAR and Taiwan | % | 33.33 | 24 |
| Employee turnover rate by geographic location: Mainland China | % | 15.45 | 24 |
| Employee turnover rate by geographic location: Overseas | % | 100 | 24 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Percentage of employees participating in trainings by gender - Female | % | 100% | 27 |
| Percentage of employees participating in trainings by gender - Male | % | 100% | 27 |
| Percentage of employees participating in trainings by level - Entry-level employees | % | 100% | 27 |
| Percentage of employees participating in trainings by level - High-ranked employees | % | 100% | 27 |
| Percentage of employees participating in trainings by level - Middle-ranked employees | % | 100% | 27 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average training hours by gender - Female | Hour(s) | 74 | 27 |
| Average training hours by gender - Male | Hour(s) | 74 | 27 |
| Average training hours by level - Entry-level employees | Hour(s) | 66 | 27 |
| Average training hours by level - High-ranked employees | Hour(s) | 60 | 27 |
| Average training hours by level - Middle-ranked employees | Hour(s) | 80 | 27 |
| Average training hours completed of employees | Hour(s) | 74 | 27 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average number of online consultation services per day | consultations per day | 300000 | 18 |
| Customer complaint response rate | 100% | 18 | |
| Number of chronic disease users | users | 6500000 | 18 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Audience covered by green packaging recycling campaign | people | 920000000 | 36 |
| Number of Cainiao stations participating in Recycling Packaging for Eggs campaign | stations | 87000 | 36 |
| Number of participants in green packaging recycling campaign | participants | 5000000 | 36 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total GHG Emissions | tons of CO2 equivalent | 290.23 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tons | 352 |
| Paper Waste | tons/person | 0.0005 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons/person | 0.19 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Comprehensive Energy Consumption Intensity (By Employee) | tons of standard coal/person | 0.02 |
| Purchased Electricity | kWh | 356483 |
| Purchased Electricity Intensity (By Employee) | kWh/person | 192.8 |
| Total Energy Consumption | tons of standard coal | 43.81 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Water Consumption | tons | 7470 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Packaging Material Consumption (Paper) | tons | 1 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Employees Aged 30-50 | person | 1356 |
| Number of Employees Aged Above 50 | person | 15 |
| Number of Employees Aged Below 30 | person | 478 |
| Number of Employees in Hong Kong | person | 3 |
| Number of Employees in Hong Kong and Mainland China | person | 1848 |
| Number of Employees in Mainland China | person | 1845 |
| Number of Employees in Overseas | person | 1 |
| Number of Female Employees | person | 796 |
| Number of Full-time Employees | person | 1829 |
| Number of Junior Management Employees | person | 1194 |
| Number of Male Employees | person | 1053 |
| Number of Middle Management Employees | person | 616 |
| Number of Part-time Employees | person | 20 |
| Number of Senior Management Employees | person | 39 |
| Number of Total Employees | person | 1849 |
| Percentage of Employees Aged 30-50 | % | 73.36 |
| Percentage of Employees Aged Above 50 | % | 0.81 |
| Percentage of Employees Aged Below 30 | % | 25.86 |
| Percentage of Employees in Hong Kong | % | 0.16 |
| Percentage of Employees in Hong Kong and Mainland China | % | 99.95 |
| Percentage of Employees in Mainland China | % | 99.78 |
| Percentage of Employees in Overseas | % | 0.05 |
| Percentage of Female Employees | % | 43.03 |
| Percentage of Full-time Employees | % | 98.92 |
| Percentage of Junior Management Employees | % | 64.6 |
| Percentage of Male Employees | % | 56.97 |
| Percentage of Middle Management Employees | % | 33.33 |
| Percentage of Part-time Employees | % | 1.08 |
| Percentage of Senior Management Employees | % | 2.11 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 16.59 |
| Turnover Rate of Employees Aged Below 30 | % | 12.97 |
| Turnover Rate of Employees in Hong Kong | % | 33.33 |
| Turnover Rate of Employees in Mainland China | % | 15.45 |
| Turnover Rate of Employees in Overseas | % | 100 |
| Turnover Rate of Female Employees | % | 14.32 |
| Turnover Rate of Male Employees | % | 16.43 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | Hour(s) | 74 |
| Average Training Hours (General Staff) | Hour(s) | 66 |
| Average Training Hours (Male) | Hour(s) | 74 |
| Average Training Hours (Middle Management) | Hour(s) | 80 |
| Average Training Hours (Senior Management) | Hour(s) | 60 |
| Average Training Hours per Employee | Hour(s) | 74 |