Environmental, Social and Governance Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| NOx emissions | kg | 67.86 | 89 |
| PM emissions | kg | 6.49 | 89 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| GHG emission intensity | tCO2e/revenue RMB million | 0.23 | 89 |
| GHG emissions (Scope 1) | tCO2e | 41.68 | 89 |
| GHG emissions (Scope 2) | tCO2e | 663.85 | 89 |
| SO2 emissions | kg | 0.23 | 89 |
| Total GHG emissions | tCO2e | 705.53 | 89 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Intensity of hazardous wastes | tonnes/revenue RMB million | 0.00001 | 89 |
| Total hazardous wastes | tonnes | 0.04 | 89 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Intensity of non-hazardous wastes | tonnes/revenue RMB million | 0.03 | 89 |
| Total non-hazardous wastes | tonnes | 92.6 | 89 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Direct energy consumption | mWh | 135.91 | 89 |
| Energy consumption intensity | mWh/revenue RMB million | 0.31 | 89 |
| Gasoline consumption | Litres | 15669 | 89 |
| Indirect energy consumption | mWh | 825.48 | 89 |
| Total electricity consumption | mWh | 825.48 | 89 |
| Total energy consumption | mWh | 961.39 | 89 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Water consumption | m³ | 8341.62 | 89 |
| Water consumption intensity | m³/revenue RMB million | 2.73 | 89 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Ecosystem partner function modules | 15 | 12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of cities in which recruitment roadshow was held | 13 | 60 | |
| Number of participants in recruitment roadshows | 2000+ | 60 | |
| Number of recruitment roadshows held | 32 | 60 | |
| Number of resumes received during the recruitment campaign | 1500+ | 60 | |
| Percentage of recruitments through internal referral in total number of hires | % | 15 | 60 |
| Total assets | RMB thousand | 6755776 | 12 |
| Total workforce | people | 1439 | 90 |
| Total workforce by age group: Aged 31–40 | people | 583 | 90 |
| Total workforce by age group: Aged 31–40 (percentage) | % | 40.52 | 90 |
| Total workforce by age group: Aged 41–50 | people | 54 | 90 |
| Total workforce by age group: Aged 41–50 (percentage) | % | 3.75 | 90 |
| Total workforce by age group: Below 30 | people | 802 | 90 |
| Total workforce by age group: Below 30 (percentage) | % | 55.73 | 90 |
| Total workforce by employment type: Full-time | people | 1439 | 90 |
| Total workforce by employment type: Full-time (percentage) | % | 100 | 90 |
| Total workforce by gender: Female | people | 434 | 90 |
| Total workforce by gender: Female (percentage) | % | 30.16 | 90 |
| Total workforce by gender: Male | people | 1005 | 90 |
| Total workforce by gender: Male (percentage) | % | 69.84 | 90 |
| Total workforce by geographical region: Mainland China | people | 1435 | 90 |
| Total workforce by geographical region: Mainland China (percentage) | % | 99.72 | 90 |
| Total workforce by geographical region: Overseas, Hong Kong, Macao and Taiwan | people | 4 | 90 |
| Total workforce by geographical region: Overseas, Hong Kong, Macao and Taiwan (percentage) | % | 0.28 | 90 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee turnover rate by age group: Above 41 | % | 27.03 | 90 |
| Employee turnover rate by age group: Aged 31–40 | % | 22.99 | 90 |
| Employee turnover rate by age group: Below 30 | % | 27.02 | 90 |
| Employee turnover rate by gender: Female | % | 27.79 | 90 |
| Employee turnover rate by gender: Male | % | 24.38 | 90 |
| Employee turnover rate by geographical region: Mainland China | % | 25.42 | 90 |
| Employee turnover rate by geographical region: Overseas, Hong Kong, Macao and Taiwan | % | 33.33 | 90 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Percentage of employees trained (Female) | percent | 78.34% | 91 |
| Percentage of employees trained (General employees) | percent | 79.07% | 91 |
| Percentage of employees trained (Male) | percent | 81.49% | 91 |
| Percentage of employees trained (Middle management) | percent | 80.73% | 91 |
| Percentage of employees trained (Senior management) | percent | 100.00% | 91 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average training hours completed per employee (Female) | hours | 21.98 | 91 |
| Average training hours completed per employee (General employees) | hours | 32.72 | 91 |
| Average training hours completed per employee (Male) | hours | 39.36 | 91 |
| Average training hours completed per employee (Middle management) | hours | 40.86 | 91 |
| Average training hours completed per employee (Senior management) | hours | 52.42 | 91 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Active merchants | Million | >1.38 | 12 |
| Active merchants of the Company | million | 7.3 | 9 |
| Active payment merchants | Million | 7.3 | 12 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of suppliers who have implemented relevant policies (especially environmental protection and social policies) | 11 | 91 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Consumers reached by the Company | million | 945 | 9 |
| Number of customer complaints (Cases) | cases | 100778 | 91 |
| Number of follow-up visits (Cases) | cases | 77982 | 91 |
| Paying consumers | Million | 5.2 | 12 |
| Year-on-Year (YoY) growth of GPV | % | 45.5 | 12 |
| Year-on-Year (YoY) growth of active merchants | 53%+ | 12 | |
| Year-on-Year (YoY) growth of active payment merchants | % | 32.5 | 12 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Proprietary function modules | >100 | 12 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of suppliers signed the Letter of Commitment for Anti-commercial Bribery | 59 | 91 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Award: 2021 TOP Internet Employer and Best Partner in China by Lagou.com | Awarded | 57 | |
| Cities covered across China | cities | ~300 | 12 |
| Participation in Greater Bay Area Youth Program, inviting outstanding young talents in Hong Kong to join | Participated | 57 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| COVID-19 antigen testing kits donated to Hong Kong | boxes | 60000 | 79 | |
| Total equity | RMB thousand | 3200671 | 12 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 6.49 |
| NOₓ Emissions | kg | 67.86 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 41.68 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 663.85 |
| Total GHG Emissions | tCO2e | 705.53 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/revenue RMB million | 0.23 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Hazardous Waste | tonnes | 0.04 |
| Total Hazardous Waste Intensity (By Revenue) | tonnes/revenue RMB million | 0.00001 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 92.6 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/revenue RMB million | 0.03 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Energy Consumption Intensity (By Revenue) | mWh/revenue RMB million | 0.31 |
| Gasoline Consumption | Litres | 15669 |
| Total Direct Energy Consumption | mWh | 135.91 |
| Total Electricity Consumption | mWh | 825.48 |
| Total Energy Consumption | mWh | 961.39 |
| Total Indirect Energy Consumption | mWh | 825.48 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption | m³ | 8341.62 |
| Water Consumption Intensity (By Revenue) | m³/revenue RMB million | 2.73 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Electricity Usage Reduction Compared to Last Year | MWh |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | people | 637 |
| Number of Employees Aged Below 30 | people | 802 |
| Number of Employees in Mainland China | people | 1435 |
| Number of Female Employees | people | 434 |
| Number of Full-time Employees | people | 1439 |
| Number of Male Employees | people | 1005 |
| Number of Total Employees | people | 1439 |
| Percentage of Employees Aged 30-50 | % | 44.27 |
| Percentage of Employees Aged Below 30 | % | 55.73 |
| Percentage of Employees in Mainland China | % | 99.72 |
| Percentage of Female Employees | % | 30.16 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of Male Employees | % | 69.84 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged Below 30 | % | 27.02 |
| Turnover Rate of Employees in Mainland China | % | 25.42 |
| Turnover Rate of Female Employees | % | 27.79 |
| Turnover Rate of Male Employees | % | 24.38 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | percent | 79.07 |
| Percentage of Trained Female Employees | percent | 78.34 |
| Percentage of Trained General Employees | percent | 79.07 |
| Percentage of Trained Male Employees | percent | 81.49 |
| Percentage of Trained Middle Management | percent | 80.73 |
| Percentage of Trained Senior Management | percent | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | hours | 21.98 |
| Average Training Hours (General Employees) | hours | 32.72 |
| Average Training Hours (Male) | hours | 39.36 |
| Average Training Hours (Middle Management) | hours | 40.86 |
| Average Training Hours (Senior Management) | hours | 52.42 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Total Suppliers | million | 7.3 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Number of Customer Complaints | cases | 100778 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | count | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Coverage Rate of Ethical Standards and Anti-corruption Training | % |
| Number of Anti-corruption Training Session | times |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total In-kind Donations | sets | 60000 |
| Total Social Investment | million RMB |