2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Indirect GHG emissions (Scope 2) | Tonnes of CO2e | 778.2 | 732.98 | 27 |
| Per capita GHG emissions (Scope 1 & Scope 2, full-time employees only) | Tonnes CO2e/person | 1.2 | 0.57 | 27 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Amount of hazardous waste per employee (full-time employees only) | Kilogram/person | 0.058 | 0.0366 | 27 |
| Amount of hazardous waste per employee per unit area of office space | Tonne/m2 | 0.0055 | 0.0049 | 27 |
| Total amount of hazardous waste | Tonnes | 0.0375 | 0.0474 | 27 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Amount of non-hazardous waste per employee | Kilogram/person | 72.31 | 68.74 | 27 |
| Amount of non-hazardous waste per employee per unit area of office space | Kilogram/square meter | 6.93 | 9.28 | 27 |
| Total amount of non-hazardous waste | Tonnes | 47 | 89.09 | 27 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Energy consumption per employee | GJ/person | 7.26 | 4.24 | 27 |
| Purchased electricity | kWh | 530282.9 | 691231.5 | 27 |
| Purchased heat (Beijing office only) | GJ | 2811.57 | 3012.45 | 27 |
| Total area of office space | Square meter (m2) | 6779 | 5956 | 27 |
| Total energy consumption | GJ | 4718.74 | 5500.88 | 27 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Total water consumption | m3 | 695 | 1037 | 27 |
| Water consumption per employee (full-time employees only) | m3/person | 1.07 | 0.8 | 27 |
| Water consumption per unit of revenue | Liter/RMB10000 | 6.11 | 6.39 | 27 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employees in HK, Macao & Overseas | person | 7 | 27 | |
| Employees in Mainland China | person | 1322 | 27 | |
| Full-time employees | person | 1296 | 27 | |
| Labor contract signing rate | % | 100 | 100 | 27 |
| Number of administrative staff (full-time only) | person | 184 | 230 | 27 |
| Number of customer service employees (full-time only) | person | 93 | 102 | 27 |
| Number of employees in product development (full-time only) | person | 491 | 654 | 27 |
| Number of ethnic minority employees | person | 31 | 40 | 27 |
| Number of female employees newly hired | person | 211 | 27 | |
| Number of male employees newly hired | person | 302 | 27 | |
| Number of sales and marketing employees (full-time only) | person | 211 | 310 | 27 |
| Part-time employees | person | 33 | 27 | |
| Percentage of employees aged 30–50 | % | 57 | 56 | 27 |
| Percentage of employees aged over 50 | % | 1 | 2 | 27 |
| Percentage of employees aged under 30 | % | 42 | 42 | 27 |
| Percentage of female employees | % | 46 | 43 | 27 |
| Percentage of male employees | % | 54 | 57 | 27 |
| Social insurance coverage | % | 100 | 100 | 27 |
| Total number of employees | person | 979 | 1329 | 27 |
| Total number of employees newly hired during the previous year | person | 513 | 27 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate (including Beijing, Shanghai and other regions in China) | % | 28 | 24 | 28 |
| Turnover rate of employees aged 30-50 | % | 18 | 13 | 28 |
| Turnover rate of employees aged under 30 | % | 43 | 39 | 28 |
| Turnover rate of female employees | % | 26 | 33 | 28 |
| Turnover rate of male employees | % | 30 | 17 | 28 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Health examination and health record coverage | % | 86 | 88 | 28 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Percentage of female employees trained | % | 100 | 100 | 28 |
| Percentage of frontline employees trained | % | 100 | 100 | 28 |
| Percentage of male employees trained | % | 100 | 100 | 28 |
| Percentage of middle-level management trained | % | 100 | 100 | 28 |
| Percentage of senior management trained | % | 100 | 100 | 28 |
| R&D expenses | RMB in million | 201 | 252 | 28 |
| Total number of employee participation in work-related knowledge and skills training | Person-time | 860 | 972 | 28 |
| Total number of employee training participation | Person-time | 1065 | 1329 | 28 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average training expenses per employee | RMB | 420 | 385 | 28 |
| Average training time of female employees (Beijing headquarters) | hour | 60.3 | 60.8 | 28 |
| Average training time of frontline employees (Beijing headquarters) | hour | 58.7 | 58.8 | 28 |
| Average training time of male employees (Beijing headquarters) | hour | 72.8 | 73.1 | 28 |
| Average training time of middle-level management (Beijing headquarters) | hour | 82.5 | 84.5 | 28 |
| Average training time of senior management (Beijing headquarters) | hour | 110.2 | 115.1 | 28 |
| Average training time per employee | hour | 65.1 | 65.9 | 28 |
| Total training expenses | RMB 10000 | 44.7 | 51.2 | 28 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of key FSP clients | 237 | 257 | 28 | |
| Number of suppliers | 468 | 649 | 28 | |
| Number of suppliers from Beijing (ranked the most) | 242 | 282 | 28 | |
| Number of suppliers from Hong Kong, Macao, and overseas | 14 | 28 | ||
| Number of suppliers from Mainland China | 635 | 28 | ||
| Number of suppliers from Shanghai (ranked the second most) | 56 | 84 | 28 | |
| Number of suppliers from Shenzhen (ranked the third most) | 30 | 48 | 28 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average processing time for customer complaints | minute | 30 | 28 | |
| Completion rate of customer complaint handling | % | 100 | 28 | |
| Customer complaints over services provided | Case | 3 | 28 | |
| Customer satisfaction score | % | 95.3 | 28 | |
| Precision marking services revenue | RMB in million | 265 | 422 | 28 |
| Smart analytics and operation services revenue | RMB in million | 533 | 737 | 28 |
| Total number of FSP clients | 4500+ | 5700+ | 28 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Insurance distribution services revenue | RMB in million | 339 | 464 | 28 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Revenue | RMB in million | 1137 | 1623 | 28 |
| Total amount of charitable donations | RMB10000 | 30 | 28 | |
| Total hours of employee volunteering | Hour | 1532 | 28 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | Tonnes of CO2e | 778.2 | 732.98 |
| Total GHG Emissions | Tonnes of CO2e | 778.2 | 732.98 |
| Total GHG Emissions Intensity (By Employee) | Tonnes CO2e/person | 1.2 | 0.57 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Hazardous Waste | Tonnes | 0.0375 | 0.0474 |
| Total Hazardous Waste Intensity (By Area) | Tonne/m2 | 0.0055 | 0.0049 |
| Total Hazardous Waste Intensity (By Employee) | Kilogram/person | 0.058 | 0.0366 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | Tonnes | 47 | 89.09 |
| Total Non-Hazardous Waste Intensity (By Area) | Kilogram/square meter | 6.93 | 9.28 |
| Total Non-Hazardous Waste Intensity (By Employee) | Kilogram/person | 72.31 | 68.74 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Energy Consumption Intensity (By Area) | GJ/m2 | 0.6962 | 0.9238 |
| Energy Consumption Intensity (By Employee) | GJ/person | 7.26 | 4.24 |
| Purchased Electricity | kWh | 530282.9 | 691231.5 |
| Purchased Heating | GJ | 2811.57 | 3012.45 |
| Total Energy Consumption | GJ | 4718.74 | 5500.88 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Water Consumption | m3 | 695 | 1037 |
| Water Consumption Intensity (By Revenue) | Liter/RMB10000 | 6.11 | 6.39 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Employees in Hong Kong and Mainland China | person | 1329 | |
| Number of Employees in Mainland China | person | 1322 | |
| Number of Employees in Overseas | person | 7 | |
| Number of Full-time Employees | person | 1296 | |
| Number of New Employees | person | 513 | |
| Number of New Employees (Female) | person | 211 | |
| Number of New Employees (Male) | person | 302 | |
| Number of Part-time Employees | person | 33 | |
| Number of Total Employees | person | 979 | 1329 |
| Percentage of Employees Aged 30-50 | % | 57 | 56 |
| Percentage of Employees Aged Above 50 | % | 1 | 2 |
| Percentage of Employees Aged Below 30 | % | 42 | 42 |
| Percentage of Female Employees | % | 46 | 43 |
| Percentage of Male Employees | % | 54 | 57 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 18 | 13 |
| Turnover Rate of Employees Aged Below 30 | % | 43 | 39 |
| Turnover Rate of Female Employees | % | 26 | 33 |
| Turnover Rate of Male Employees | % | 30 | 17 |
| Turnover Rate of Total Employees | % | 28 | 24 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Health Check Coverage for Employees | % | 86 | 88 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Average Training Hours (Female) | hour | 60.3 | 60.8 |
| Average Training Hours (General Employees) | hour | 58.7 | 58.8 |
| Average Training Hours (Male) | hour | 72.8 | 73.1 |
| Average Training Hours (Middle Management) | hour | 82.5 | 84.5 |
| Average Training Hours (Senior Management) | hour | 110.2 | 115.1 |
| Average Training Hours per Employee | hour | 65.1 | 65.9 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Suppliers in Mainland China | 635 | ||
| Number of Total Suppliers | 468 | 649 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | Case | 3 |
| Number of Products and Service Related Complaints | Case | 3 |
| Satisfaction Rate of Customer Complaint Handling | % | 95.3 |
| Total Number of Customer Complaints | Case | 3 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Public Welfare Donations | RMB | 3000000 |
| Total Volunteer Service Hours | Hour | 1532 |