Environmental, Social and Governance Report 2021 (Updated)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Estimated annual savings from packing improvement proposals - CO2 | tonnes | 500 | 27 | |
| Greenhouse gas emissions (Scope I and Scope II) per 10000 yuan of output, reduction target | reduction | 3% | 12 | |
| Greenhouse gas emissions per 10000 yuan output | kg of carbon dioxide equivalent/10000 yuan | 15.29 | 14 | |
| Scope I greenhouse gases | tons of carbon dioxide equivalent | 50676.18 | 14 | |
| Scope II greenhouse gases | tons of carbon dioxide equivalent | 285651.53 | 14 | |
| Total greenhouse gas emissions | tons of carbon dioxide equivalent | 336377.71 | 14 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Hazardous waste disposal per 10000 yuan of output, reduction target | reduction | 3% | 12 | |
| Hazardous waste emissions per 10000 yuan output | kg/10000 yuan | 0.087 | 14 | |
| Total hazardous waste discharge | ton | 1099.69 | 14 | |
| Total wastewater discharge | ton | 2266528 | 14 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Materials recycled including metals, cardboard, wood and plastics | million pounds | 134 | 13 |
| Year-on-year decrease in waste generation of a single product | % | 4.06% | 4 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| CO2 emissions reduced by using bio-based biomaterials in the USA and New Zealand | metric tons | 700000 | 13 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2025 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste disposal compliance rate | compliance | 100% | 12 | ||
| Hazardous waste reduction projects | 40 | 4 | |||
| Non-hazardous waste disposal per unit of product, reduction target | reduction | 3% | 12 | ||
| Non-hazardous waste treated by a single product | kg/product | 0.54 | 14 | ||
| Total non-hazardous waste treated | ton | 152052.55 | 14 | ||
| Waste recycling rate | recycling rate | 96% | 12 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Accumulated photovoltaic installation capacity | MW | 17.8 | 4 |
| Comprehensive energy consumption per 10000 yuan output | kWh/10000 yuan | 538.58 | 14 |
| Direct energy consumption | mWh | 310501.37 | 14 |
| Indirect energy consumption | mWh | 868165.62 | 14 |
| Total comprehensive energy consumption | mWh | 1178686.98 | 14 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total water consumption | ton | 6700368.43 | 14 |
| Water consumption per 10000 yuan output | ton/10000 yuan | 3.05 | 14 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Energy consumption per 10000 yuan of output, reduction target | reduction | 3% | 12 | ||
| Energy saving and emission reduction projects | 109 | 4 | |||
| Factories with ISO 50001 certification | factories | 100% | 12 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Water consumption per 10000 yuan of output, reduction target | reduction | 3% | 12 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Package consumption per 10000 yuan output | ton/10000 yuan | 0.03 | 14 |
| Packaging recyclability (GEA's product packaging materials) | percent | 80 | 15 |
| Reduction of carbon emissions during transportation (weight reduction of Casarte dryer package) | g | 339 | 15 |
| Reduction of carbon emissions during transportation (weight reduction of Smart washing machine package) | g | 369 | 15 |
| Reduction of use of non-environmentally friendly packaging materials (Expanded Polystyrene) | percent | 32 | 15 |
| Reduction of use of non-environmentally friendly packaging materials (carton material) | percent | 83 | 15 |
| Total package consumption | ton | 68646.7 | 14 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| China's factories certified to ISO9001 and ISO14001 (Sustainable Products) | 100% | 3 | ||
| China's factories certified to QC080000 (Sustainable Products) | 32 | 3 | ||
| Estimated annual savings from packing improvement proposals - trees | 28000 | 27 | ||
| Factories with ISO 14001 certification | factories | 100% | 12 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| CDP (Carbon Disclosure Project) rating for Haier Smart Home | B | 45 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employees from countries around the world | 50 | 4 | |
| Number of employees insured with subsidies | employees | 21882 | 22 |
| Participation in employee activities | persons | 233500 | 22 |
| Percentages of female directors on the board (Corporate Governance) | % | 9 | 3 |
| Percentages of independent directors on the Board (Corporate Governance) | % | 36 | 3 |
| Percentages of signing rate of special collective contracts for female employee | % | 100% | 4 |
| Total number of service professionals managed | people | 100000 | 33 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of work-related injuries | 3 | 2 | 23 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of employee in safety drills | 100000 | 4 | |
| Safety Encyclopedia WeChat Official Account articles and graphics pushed | 600 | 24 | |
| Safety Encyclopedia WeChat Official Account interactions | 96000 | 24 | |
| Safety Encyclopedia WeChat Official Account push items | 150 | 24 | |
| Signing rate of collective contracts and special collective contracts for safety and health | 100% | 20 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Coverage of employee on training | % | 100% | 4 |
| Number of employee activities organized | activities | 4450 | 22 |
| Number of offline diversified service professional trainings | 3446 | 33 | |
| Number of online trainings for service professionals | 7687 | 33 | |
| Number of service professionals participating in trainings | people | 1939 | 33 |
| Number of service professionals trained | people | 40000 | 33 |
| Number of trainings for delivery and installation | 905 | 33 | |
| Number of trainings for new processes | 429 | 33 | |
| Number of trainings for new products | 77 | 33 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average training hours per capita for all domestic employees | hours | 69.36 | 21 |
| Training hours completed per domestic employee by category - Administrative personnel | hours | 62 | 20 |
| Training hours completed per domestic employee by category - Finance personnel | hours | 61 | 20 |
| Training hours completed per domestic employee by category - Production personnel | hours | 71 | 20 |
| Training hours completed per domestic employee by category - Sale personnel | hours | 68 | 20 |
| Training hours completed per domestic employee by category - Technical personnel | hours | 67 | 20 |
| Training hours completed per domestic employee by gender - Female employees | hours | 70.4 | 20 |
| Training hours completed per domestic employee by gender - Male employees | hours | 69.01 | 20 |
| Training hours completed per domestic employee by level - Grass-roots | hours | 70 | 20 |
| Training hours completed per domestic employee by level - Middle management | hours | 66 | 20 |
| Training hours completed per domestic employee by level - Senior management | hours | 60 | 20 |
| Training hours per employee | hours | 69.36 | 4 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of new qualified suppliers introduced | 73 | 26 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers risk ratings | 60 | 81 | 283 | 27 | |
| Supplier audit issues - Company background | % | 5 | 27 | ||
| Suppliers audited onsite for social responsibility, accounting for the purchase amount | % | 31% | 4 | ||
| Suppliers blacklisted | suppliers | 11 | 28 | ||
| Suppliers investigated for responsible mineral audit | suppliers | 620 | 28 | ||
| Suppliers published for violation | suppliers | 17 | 28 | ||
| Suppliers submitting packing improvement proposals | 120 | 27 | |||
| Suppliers with on-site audits | 283 | 27 | |||
| Tier II suppliers audited | 26 | 27 | |||
| Tier II suppliers with issues | 18 | 27 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of new suppliers who didn't pass self-commitment review before admission | 11 | 26 | |
| Supplier audit issues - Environmental protection | % | 24 | 27 |
| Supplier audit issues - Fire control | % | 41 | 27 |
| Supplier audit issues - Labour | % | 5 | 27 |
| Supplier audit issues - Occupational health | % | 3 | 27 |
| Supplier audit issues - Safety | % | 22 | 27 |
| Suppliers who have provided feedback for conflict minerals | suppliers | 78 | 28 |
| Suppliers who used tantalum, tin, tungsten, gold, cobalt in supply products | suppliers | 102 | 28 |
| Suppliers with high risks - Borrowing disputes | percentage of high-risk suppliers | 70% | 28 |
| Suppliers with high risks - Chattel mortgage | percentage of high-risk suppliers | 60% | 28 |
| Suppliers with high risks - Deregistration, business suspension or revocation | percentage of high-risk suppliers | 10% | 28 |
| Suppliers with high risks - Enforcement on default | percentage of high-risk suppliers | 30% | 28 |
| Suppliers with high risks - Enforcement risks | percentage of high-risk suppliers | 50% | 28 |
| Suppliers with high risks - Equity pledges | percentage of high-risk suppliers | 20% | 28 |
| Suppliers with high risks - Restrictions on high spending | percentage of high-risk suppliers | 55% | 28 |
| Suppliers with high risks identified | suppliers | 20 | 28 |
| Suppliers with risk ratings | 1058 | 27 | |
| Tier II supplier audit issues - Company background | % | 5 | 27 |
| Tier II supplier audit issues - Environmental protection | % | 31 | 27 |
| Tier II supplier audit issues - Fire control | % | 52 | 27 |
| Tier II supplier audit issues - Labour | % | 5 | 27 |
| Tier II supplier audit issues - Occupational health | % | 8 | 27 |
| Tier II supplier audit issues - Safety | % | 28 | 27 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Complaint settlement rate | 100% | 33 | |
| Number of Haier Smart Home No. 001 experience centers at home and abroad | 1317 | 33 | |
| Number of Tri-winged Bird iterative smart scenario families served | families | 6300 | 33 |
| One-time success rate | 89.67% | 33 | |
| Overall satisfaction rate | 95.40% | 33 | |
| Overall service speed | 6.1% | 33 | |
| Total after-sales service complaints about products and services | 21448 | 33 | |
| Total number of after-sales service users | million users | 7946 | 33 |
| User complaint rate | 0.27% | 33 | |
| User satisfaction | % | 89.70% | 4 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| EL4+ certification for Haier IOT module SDK | passed | 36 | |
| Number of invention patents by Haier Smart Home (global) | invention patents | 47000 | 32 |
| Number of overseas invention patents by Haier Smart Home (covering countries) | countries | 100 | 32 |
| Number of overseas invention patents by Haier Smart Home (global) | overseas invention patents | 14000 | 32 |
| Number of patent applications by Haier Smart Home (global) | patents | 75000 | 32 |
| Proportion of invention patents among total patents by Haier Smart Home (global) | percent | more than 63% | 32 |
| Total number of Tri-winged Bird iterative smart scenarios | 1000 | 33 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Factories in domestic operations passed ISO 9001 Quality Management System certification | factories | 32 | 30 |
| Products obtained global product certifications such as energy-saving and environmental protection, and green and low-carbon, health and safety (Sustainable Products) | 62 | 3 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| EAL3-level encryption certification for IoT platform | obtained | 36 | |
| ISO27001 information security management system certification for Haier Smart Home APP, IoT platform, artificial intelligence, voice, big data, after-sales and shopping malls | passed | 36 | |
| Security certification of ARM PSA L1 level Internet of Things for embedded operating system Haier Embedded OS | passed | 36 | |
| Third-level assessment of network security level protection for Haier Smart Home APP, IoT platform, voice and artificial intelligence | passed | 36 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| General meetings (Corporate Governance) | 12 | 3 | |
| Number of criminal cases of commercial secrets and bribery crime concluded | cases | 3 | 8 |
| Total fine for commercial secrets and bribery crime cases | RMB | 800000 | 8 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Formal meeting of ESG Committee (Corporate Governance) | 1 | 3 | |
| Informal meetings of ESG Committee (Corporate Governance) | 2 | 3 | |
| Internal control assessment range as a percentage of assets | % | 88 | 8 |
| Internal control assessment range as a percentage of revenue | % | 89 | 8 |
| Issuing integrity reminders for suppliers (Commercial Ethics) | 100% | 3 | |
| Meetings of Supervisory Board (Corporate Governance) | 11 | 3 | |
| Sustainalytics ESG risk rating for Haier Smart Home | Medium risk | 45 | |
| Wind ESG rating A-share list for Haier Smart Home | AA | 45 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average hours of anti-corruption and anti-fraud training for employees in China, Europe, Middle East, Africa, South East Asia | hours | 5 | 8 |
| Average hours of anti-corruption and anti-fraud training per employee | hours | 5 | 8 |
| Board meetings (Corporate Governance) | 11 | 3 | |
| Coverage of employee on anti-corruption and anti-malpractice alert training (Commercial Ethics) | 100% | 3 | |
| Number of anti-corruption training publications issued | publications | 12 | 8 |
| Number of anti-corruption training sessions conducted | sessions | 4 | 8 |
| Online bilingual anti-corruption animation course to train global employees (Commercial Ethics) | 1 | 3 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Hope cottages completed | 8 | 4 | |
| Hope schools built by our contribution | 346 | 4 | |
| Loving laundries of Hope Project completed | 27 | 4 | |
| MSCI ESG rating for Haier Smart Home | BB | 45 | |
| Number of nursery services provided for employees' children | children | 367 | 22 |
| Teachers and students obtained our help | More than 10000 | 4 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Accumulated investment in Hope Project over the years | RMB million | RMB122 million | 4 |
| Aggregate subsidy provided by labour unions | RMB | 5865460 | 22 |
| Amount of annual charity donation | RMB million | RMB37.79 million | 4 |
| Estimated annual savings from packing improvement proposals - RMB | million | 40 | 27 |
| Number of batches of employees with serious illness aided | batches | 4 | 22 |
| Number of persons aided with serious illness | persons | 16 | 22 |
| Number of volunteer projects organized by GEA | projects | 30 | 39 |
| Subsidies for employees with serious illness | RMB | 66836.88 | 22 |
| Total charitable donations | million RMB | 837.79 | 38 |
| Total estimated donation value to nonprofit organizations | USD | 300000000 | 39 |
| Total investment in Hope Project | million RMB | 7.86 | 38 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of carbon dioxide equivalent | 50676.18 |
| Indirect Energy Emissions (Scope 2) | tons of carbon dioxide equivalent | 285651.53 |
| Total GHG Emissions | tons of carbon dioxide equivalent | 336377.71 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Hazardous Waste | ton | 1099.69 |
| Total Hazardous Waste Intensity (By Revenue) | kg/10000 yuan | 0.087 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2025 |
|---|---|---|---|
| Non-Hazardous Waste Recycled | million pounds | 134 | |
| Recycling Rate of Non-Hazardous Waste | % | 96 | |
| Total Non-Hazardous Waste Treated | ton | 152052.55 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | metric tons | 700000 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent | 3 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | kWh/10000 yuan | 538.58 |
| Total Direct Energy Consumption | mWh | 310501.37 |
| Total Energy Consumption | mWh | 1178686.98 |
| Total Indirect Energy Consumption | mWh | 868165.62 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Wastewater Discharge | ton | 2266528 |
| Water Consumption | ton | 6700368.43 |
| Water Consumption Intensity (By Revenue) | ton/10000 yuan | 3.05 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved | 109 | ||
| Target Energy Consumption Reduction Percentage Compared to Last Year | % | 3 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | reduction | 3 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Packaging Material Intensity (By Revenue) | ton/10000 yuan | 0.03 |
| Packaging Materials Consumed | ton | 68646.7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 43866 |
| Number of Employees Aged Above 50 | persons | 14212 |
| Number of Employees Aged Below 30 | persons | 53166 |
| Number of Employees in Overseas | persons | 36080 |
| Number of Female Employees | persons | 29310 |
| Number of Male Employees | persons | 75564 |
| Number of Middle Management Employees | persons | 6174 |
| Number of Senior Management Employees | persons | 852 |
| Number of Total Employees | persons | 104874 |
| Percentage of Employees Aged 30-50 | % | 41.827335659934775 |
| Percentage of Employees Aged Above 50 | % | 13.55149989511223 |
| Percentage of Employees Aged Below 30 | % | 50.695119858115454 |
| Percentage of Employees in Americas | % | 15 |
| Percentage of Employees in Asia | % | 11 |
| Percentage of Employees in Australia | % | 2 |
| Percentage of Employees in Europe | % | 7 |
| Percentage of Employees in Mainland China | % | 65 |
| Percentage of Female Employees | % | 27.947823102008122 |
| Percentage of Male Employees | % | 72.05217689799187 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Overseas | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of People Receiving Training on Work Safety | persons | 100000 |
| Number of Production Safety Emergency Drills | drills | 787 |
| Number of Safety knowledge lectures | lectures | 600 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Administrative Employees) | hours | 62 |
| Average Training Hours (Female) | hours | 70.4 |
| Average Training Hours (Male) | hours | 69.01 |
| Average Training Hours (Middle Management) | hours | 66 |
| Average Training Hours (Production Employees) | hours | 71 |
| Average Training Hours (Senior Management) | hours | 60 |
| Average Training Hours (Technical Employees) | hours | 67 |
| Average Training Hours per Employee | hours | 69.36 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Australia | |
| Number of Suppliers in Europe | |
| Number of Suppliers in Mainland China | |
| Number of Total Suppliers |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | 1058 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Products and Service Related Complaints | 21448 | |
| Total Number of Customer Complaints | 21448 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Accumulative Number of Patent Applications | patents | 75000 |
| Number of Invention Patents | invention patents | 47000 |
| Number of Patents Applied | patents | 75000 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Passing Rate of Third-party Accreditation Performed under the Quality Management System | % | 100 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Concluded Corruption Lawsuits | cases | 3 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Hours of Anti-corruption Training | hours | 5 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 |
| Number of Anti-corruption Training Session | sessions | 4 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Investment in Education Donation | million RMB | 7.86 |
| Number of Volunteer Activities Sessions | projects | 30 |
| Total Cash Donations | million RMB | 837.79 |
| Total Public Welfare Donations | million RMB | 837.79 |
| Total Social Investment | million RMB | 7.86 |