2021 Corporate Social Responsibility Report (Environmental, Social and Governance Report)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Effluent ammonia nitrogen concentration after renovation (≤) | mg/L | 1 | 25 |
| Effluent ammonia nitrogen concentration before renovation (≤) | mg/L | 6 | 25 |
| Effluent ammonia nitrogen concentration can be reduced to (≤) | mg/L | 5 | 25 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emissions | tons of carbon dioxide (in 10000) | 0.007 | 0.007 | 41 |
| Direct greenhouse gas emissions per capita | tons of carbon dioxide/person | 0.01 | 0.01 | 41 |
| Greenhouse gas emissions per capita | tons of carbon dioxide/person | 4.39 | 4.54 | 41 |
| Indirect greenhouse gas emissions | tons of carbon dioxide (in 10000) | 2.59 | 2.86 | 41 |
| Indirect greenhouse gas emissions per capita | tons of carbon dioxide/person | 4.38 | 4.53 | 41 |
| Total greenhouse gas emissions | tons of carbon dioxide (in 10000) | 2.6 | 2.87 | 41 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Annual garbage handled by Machong Waste-to-Energy project | tons | 547500 | 25 | |
| Annual household garbage handled by Machong Waste-to-Energy project | tons | 1500 | 25 | |
| Office paper consumption per capita | pcs/person | 258 | 237 | 41 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of high-emission industries returned to zero | zero | 25 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Diesel consumption of official vehicles | L | 7660.8 | 41 | |
| Gasoline consumption of official vehicles | L | 34900 | 23777 | 41 |
| Outsourced electricity | kWh | 32145410 | 48922741 | 41 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Office water consumption | tons | 261900 | 232078 | 41 |
| Office water consumption per capita | tons/person | No data is available | 36.84 | 41 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Amount of green financial bonds issued by the Bank | billion RMB | 3 | 25 | |
| Office paper consumption | 10000 pcs | 142.36 | 149 | 41 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Fixed asset loan provided for ammonia nitrogen reduction renovation project | million RMB | 160 | 25 |
| Number of environmental protection enterprises and green projects supported | more than 60 | 25 | |
| Number of environmentally-friendly businesses and green projects supported | 60 | 4 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Growth rate of balance of SME loans (excluding discounts) | percentage points | 17.86 | 20 | ||
| Growth rate of balance of SME loans of no more than RMB 10 million each | percent | 33.89 | 20 | ||
| Number of Board of Directors meetings held | meetings | 19 | 13 | ||
| Number of employees aged 30–50 | Persons | 5090 | 6352 | 5491 | 39 |
| Number of employees in Dongguan where the Head Office is located | Persons | 5507 | 5629 | 5624 | 39 |
| Number of employees outside Dongguan, but in other regions in Guangdong province | Persons | 2386 | 2350 | 2274 | 39 |
| Number of employees outside Guangdong province | Persons | 71 | 70 | 64 | 40 |
| Number of employees over 50 years old | Persons | 671 | 770 | 803 | 39 |
| Number of employees under the age of 30 | Persons | 2203 | 1927 | 1668 | 39 |
| Number of executive directors on Board of Directors | members | 4 | 13 | ||
| Number of female employees | Persons | 3235 | 3276 | 3230 | 39 |
| Number of full-time employees | Persons | 7964 | 8049 | 7962 | 39 |
| Number of independent non-executive directors on Board of Directors | members | 6 | 13 | ||
| Number of male employees | Persons | 4729 | 4773 | 4732 | 39 |
| Number of new employees recruited | employees | 200 | 34 | ||
| Number of non-executive directors on Board of Directors | members | 7 | 13 | ||
| Proportion of employees from outside Guangdong province | % | 0.89 | 0.87 | 0.8 | 40 |
| Proportion of employees outside Dongguan, but in other regions in Guangdong province | % | 29.96 | 29.2 | 28.56 | 40 |
| Ratio of employees aged 30–50 | % | 63.91 | 66.49 | 68.97 | 39 |
| Ratio of employees in Dongguan where the Head Office is located | % | 69.15 | 69.93 | 70.64 | 40 |
| Ratio of employees over 50 years old | % | 8.43 | 9.57 | 10.09 | 39 |
| Ratio of employees under the age of 30 | % | 27.66 | 23.94 | 20.95 | 39 |
| Ratio of female employees | % | 40.62 | 40.7 | 40.57 | 39 |
| Ratio of full-time employees | % | 100 | 100 | 100 | 39 |
| Ratio of male employees | % | 59.38 | 59.3 | 59.43 | 39 |
| Total cash flow generated by Easy Village Payment | billion RMB | 3.48 | 18 | ||
| Total number of Board of Directors members | members | 17 | 13 | ||
| Total number of employees | Persons | 7964 | 8049 | 7962 | 39 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Female employee turnover rate | % | 2.32 | 1.75 | 2.24 | 40 |
| Male employee turnover rate | % | 1.82 | 1.52 | 1.73 | 40 |
| Turnover of employees aged 30-50 compared to the previous year | Persons | 73 | 65 | 79 | 40 |
| Turnover of employees aged over 50 compared to the previous year | Persons | 1 | 4 | 5 | 40 |
| Turnover of employees under the age of 30 compared to the previous year | Persons | 87 | 60 | 71 | 40 |
| Turnover rate of employees aged 30-50 | % | 1.43 | 1.24 | 1.46 | 40 |
| Turnover rate of employees in Dongguan where the Head Office is located | % | 2.22 | 1.22 | 1.42 | 40 |
| Turnover rate of employees in other parts of Guangdong province | % | 1.42 | 2.41 | 2.98 | 40 |
| Turnover rate of employees outside of Guangdong province | % | 7.04 | 5.67 | 8.86 | 40 |
| Turnover rate of employees over 50 | % | 0.15 | 0.56 | 0.64 | 40 |
| Turnover rate of employees under the age of 30 | % | 3.95 | 2.91 | 3.95 | 40 |
Lost days due to work injury.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Days lost due to work-related injuries | Days | 197 | 357 | 376 | 40 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of employees covered by training programs | employees | 38000 | 34 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average training hours for all employees | Hours | 67.98 | 93.64 | 91.85 | 40 |
| Average training hours for female employees | Hours | 68.66 | 97.24 | 95.29 | 40 |
| Average training hours for junior staff | Hours | 66.31 | 93.59 | 92.16 | 40 |
| Average training hours for male employees | Hours | 63.93 | 91.28 | 85.79 | 40 |
| Average training hours for middle management | Hours | 47.65 | 68.11 | 81.48 | 40 |
| Average training hours for senior management | Hours | 52.11 | 80.96 | 72.24 | 40 |
| Number of training programs organized | programs | 380 | 34 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Balance of Bank's agriculture-related loans | billion RMB | 282.77 | 18 | ||
| Balance of SME loans of no more than RMB 10 million each (including small and micro enterprise loans, individual commercial loans as well as SME owner loans, and excluding discounts) | billion RMB | 26.816 | 20 | ||
| Balance of full-caliber SME loans | billion RMB | 119.775 | 20 | ||
| Balance of full-coverage SMEs loans | million RMB | 11775.6 | 4 | ||
| Balance of green credit | million RMB | 7334 | 4 | ||
| Balance of green credit of the Bank | million RMB | 7334 | 25 | ||
| Balance of loans supporting manufacturing and related industries | million RMB | 39379 | 4 | ||
| Balance of loans to 'modern Sanong' customers | million RMB | 58613.2 | 4 | ||
| Balance of loans to village groups and village collective enterprises | billion RMB | 32.26 | 18 | ||
| Balance of various deposits | billion RMB | 413.961 | 6 | ||
| Balance of various loans | billion RMB | 298.115 | 6 | ||
| Increase in number of customers to which SME loans have been granted | 2654 | 20 | |||
| Number of enterprises settled on industrial financial service platform in Greater Bay Area, DRC Bank | enterprises | 1436 | 22 | ||
| Number of rural revitalization themed credit cards issued | cards | 23000 | 18 | ||
| Number of suppliers - Inside Guangdong province | 411 | 412 | 472 | 16 | |
| Number of suppliers - Outside Guangdong province | 66 | 86 | 143 | 16 | |
| Number of suppliers - Total | 477 | 498 | 615 | 16 | |
| Year-on-year growth rate of agriculture-related loans | % | 13.9 | 18 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| number of business processes optimized | processes | 124 | 30 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Accumulated transaction amount via mobile banking | billion RMB | 430.495 | 22 |
| Number of Easy Village Payment collection service points | villages (Dongguan City) | 4311 | 18 |
| Number of accumulated account transactions for the year via mobile banking | transactions | 20465100 | 22 |
| Number of customers to which SME loans have been granted | 23146 | 20 | |
| Number of interactions with DRC Bank smart customer service | interactions | 896800 | 22 |
| Number of manual calls received by DRC Bank | calls | 936000 | 22 |
| Number of qualified business loans supported | 759 | 18 | |
| Principal of green bonds held by the Bank | million RMB | 2668 | 25 |
| Satisfaction rate of DRC Bank smart customer service | % | 99.64 | 22 |
| customer satisfaction rate | 99% | 30 | |
| number of customer service evaluation surveys received | million surveys | 3.22 | 30 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of copyrighted works held | 6 | 16 | |
| Number of patents held | 16 | 16 | |
| Number of registered trademarks held | 236 | 16 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| number of intelligent device processes optimized | processes | 282 | 30 |
| number of remote video spot checks conducted for service supervision and inspection | checks | 736 | 30 |
| total number of business outlets inspected for service supervision and inspection | outlets | 2005 | 30 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of personal mobile banking customers of DRC Bank | customers | 3854400 | 22 |
| Reduction in use of paper certificates after launch of paperless project | percent | 53 | 26 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Entrepreneurial Loan balance | billion RMB | 5.33 | 18 |
| Number of proposals considered and approved by Board of Directors | proposals | 229 | 13 |
| Number of proposals considered and approved by Board of Supervisors | proposals | 137 | 13 |
| Number of proposals considered and approved by General Meeting of Shareholders | proposals | 13 | 13 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of matters handled by Party Committee | matters | 589 | 13 |
| Number of pre-research issues handled by Party Committee | issues | 176 | 13 |
| Number of reports considered and approved by General Meeting of Shareholders | reports | 3 | 13 |
| Special financial bonds for agriculture-related loans issued | billion RMB | 8.2 | 18 |
| number of on-the-spot inspections conducted for service supervision and inspection | inspections | 215 | 30 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of anti-money laundering trainees reached | people | 20870 | 16 |
| Number of anti-money laundering trainings organized | 17 | 16 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Loan balance to provincial and municipal leading agricultural enterprises | billion RMB | 9.1 | 18 |
| Number of DRC Bank automatic teller machines (ATMs) in Dongguan | ATMs | 1072 | 22 |
| Number of DRC Bank business outlets (excluding headquarter) | outlets | 54 | 22 |
| Number of DRC Bank intelligent service terminals in Dongguan | terminals | 319 | 22 |
| Number of DRC Bank self-service branches (including 4 remote branches) | branches | 39 | 22 |
| Number of DRC Bank self-service card issuing terminals in Dongguan | terminals | 53 | 22 |
| Number of DRC Bank self-service equipment in Dongguan | units | 1809 | 22 |
| Number of DRC Bank self-service query terminals in Dongguan | terminals | 365 | 22 |
| Number of General Meeting of Shareholders held | meeting | 1 | 13 |
| Number of credit-granting applications supported for urban renewal projects in Dongguan | applications | 32 | 22 |
| Number of grid marketing activities organized by DRC Bank | activities | 3300 | 22 |
| Number of major projects supported in Dongguan-Hong Kong-Macao Greater Bay Area | projects | 17 | 22 |
| Number of whole village credit extension schemes | villages | 460 | 18 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Amount of credit granted for Machong Waste-to-Energy Environmental Protection Thermal Power Plant project | million RMB | 410 | 25 |
| Cumulative credit amount for urban renewal projects in Dongguan | billion RMB | 13.291 | 22 |
| Cumulative credit line for major projects in Dongguan-Hong Kong-Macao Greater Bay Area | billion RMB | 28.925 | 22 |
| DRC Bank grant for development of industrial clusters in Dongguan | million RMB | 600 | 22 |
| Estimated balance of credit business | RMB | 87047006800 | 28 |
| Financial support quota for Songshan Lake Science City Construction Planning Cooperation Agreement | billion RMB | 20 | 22 |
| Funds used for expressway company and urban development support in Dongguan | billion RMB | 1.846 | 22 |
| Increase in Bank's agriculture-related loans | billion RMB | 34.47 | 18 |
| Increase in balance of green credit of the Bank over the beginning of the year | 20.35% | 25 | |
| Industry Supportive Loan issued by Shilong Branch | million RMB | 8 | 20 |
| Loan balance for expressway project in Dongguan | million RMB | 940 | 22 |
| Loan balance for qualified business loans | billion RMB | 1.63 | 18 |
| Loan balance for whole village credit extension schemes | billion RMB | 2.92 | 18 |
| Number of 'little lives set' pandemic prevention and control supplies distributed | million sets | 1.08 | 4 |
| RMB donated for pandemic prevention supplies | million RMB | 7 | 4 |
| Total RMB donated to education in Dongguan | million RMB | 2 | 4 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of carbon dioxide | 70 | 70 |
| Indirect Energy Emissions (Scope 2) | tons of carbon dioxide | 25900 | 28600 |
| Scope 1 GHG Emissions Intensity (By Employee) | tons of carbon dioxide/person | 0.01 | 0.01 |
| Scope 2 GHG Emissions Intensity (By Employee) | tons of carbon dioxide/person | 4.38 | 4.53 |
| Total GHG Emissions | tons of carbon dioxide | 26000 | 28700 |
| Total GHG Emissions Intensity (By Employee) | tons of carbon dioxide/person | 4.39 | 4.54 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tons | 1500 |
| Non-Hazardous Waste Incineration | tons | 547500 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Diesel Fuel Consumption | L | 7660.8 | |
| Gasoline Consumption | L | 34900 | 23777 |
| Grid Electricity Consumption | kWh | 32145410 | 48922741 |
| Purchased Electricity | kWh | 32145410 | 48922741 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Water Consumption in Office | tons | 261900 | 232078 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | 10000 pcs | 142.36 | 149 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Investment in Ecological Restoration | million RMB | 160 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Persons | 5090 | 6352 | 5491 |
| Number of Employees Aged Above 50 | Persons | 671 | 770 | 803 |
| Number of Employees Aged Below 30 | Persons | 2203 | 1927 | 1668 |
| Number of Female Employees | Persons | 3235 | 3276 | 3230 |
| Number of Full-time Employees | Persons | 7964 | 8049 | 7962 |
| Number of Male Employees | Persons | 4729 | 4773 | 4732 |
| Number of New Employees | employees | 200 | ||
| Number of Total Employees | Persons | 7964 | 8049 | 7962 |
| Percentage of Employees Aged 30-50 | % | 63.91 | 66.49 | 68.97 |
| Percentage of Employees Aged Above 50 | % | 8.43 | 9.57 | 10.09 |
| Percentage of Employees Aged Below 30 | % | 27.66 | 23.94 | 20.95 |
| Percentage of Female Employees | % | 40.62 | 40.7 | 40.57 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 |
| Percentage of Male Employees | % | 59.38 | 59.3 | 59.43 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.43 | 1.24 | 1.46 |
| Turnover Rate of Employees Aged Above 50 | % | 0.15 | 0.56 | 0.64 |
| Turnover Rate of Employees Aged Below 30 | % | 3.95 | 2.91 | 3.95 |
| Turnover Rate of Female Employees | % | 2.32 | 1.75 | 2.24 |
| Turnover Rate of Male Employees | % | 1.82 | 1.52 | 1.73 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 197 | 357 | 376 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 68.66 | 97.24 | 95.29 |
| Average Training Hours (Male) | Hours | 63.93 | 91.28 | 85.79 |
| Average Training Hours (Middle Management) | Hours | 47.65 | 68.11 | 81.48 |
| Average Training Hours (Senior Management) | Hours | 52.11 | 80.96 | 72.24 |
| Average Training Hours per Employee | Hours | 67.98 | 93.64 | 91.85 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Local Suppliers | 411 | 412 | 472 | |
| Number of Total Suppliers | 477 | 498 | 615 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | 258 | |
| Number of Patents Held | 16 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Anti-corruption Training Session | 17 | |
| Number of People Participated in Ethical Standards and Anti-corruption Training | people | 20870 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | million RMB | 7 |
| Investment in Education Donation | million RMB | 2 |
| Investment in Environmental Protection | million RMB | 410 |