Sustainability Report 2021

Year: 2021
Published: 2022-05-31
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2020 2021 Report Pages
COD emission Ton 27.35 19.3 43
Refrigerant amount of green buildings Ton 128.85 717.1 43

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 Report Pages
Carbon dioxide emission Ton 525345.92 448545.31 43
Carbon dioxide emission per RMB1000.00 of revenue Ton/RMB1000 0.775 0.2405 40
Carbon dioxide emissions Ton 52548.92 48854.31 40
Carbon intensity Ton/RMB10000 operating income 0.775 0.2405 43
Direct carbon dioxide emissions (Scope 1) Ton 1247.82 1648.01 40
Indirect carbon dioxide emissions (Scope 2) Ton 51301.1 47206.3 40

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 Report Pages
Used battery kg 184.62 23.84 40
Waste cartridge Cartridge 2019 716 40
Waste fluorescent tubes Piece 109865 47245 40

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 Report Pages
Amount of recycled papers Ton 13.47 6 43
Construction waste Ton 92.2 236.4 40
Gardening waste Ton 69.15 49.2 40
Kitchen waste Ton 901.94 375.9 40
Paint bucket Bucket 6 4 40
Recycled paper Ton 13.47 6.9 40
Total non-hazardous wastes Ton 1115.43 465.75 40
Waste paper 521.4 1705 40
Waste toner cartridge Cartridge 1006 784 40

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2020 2021 Report Pages
Recycled battery kg 17.14 2.36 40

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 Report Pages
Comprehensive energy consumption/RMB10000 operating income Ton of standard coal 0.0112 0.0011 43
Comprehensive energy consumption/RMB10000 technological upgrades Ton of standard coal 0.4676 0.08916 43
Diesel oil Ton 8.1 7.91 40
GFA of property office and office buildings providing commercialized service 1Million square meters 76 112.2 42
GFA of residential and commercial property under property management 1Million square meters 118.6 164.8 42
Gasoline Ton 18.03 19.06 40
Natural gas 10000 standard cubic metres 565.93 752.13 40
Proportion of non-fossil energy % 0.008 0.006 43
Total GFA of certified green buildings 10000 square meters 134.92 385 43
Total electricity 10000 kWh 56432.2 54888.4 40
Total energy consumption 10000 tons of standard coal 7.6756 8.9996 40, 43
Total energy consumption per RMB1000.00 of revenue Ton of standard coal/RMB1000 0.01132 0.00501 40
Total gas consumption 10000 cubic meters 45.553 303.25 43
Total investment in fixed assets RMB100 million 2.6 5.27 42

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 Report Pages
Annual water consumption Ton 1516275 1244412 43
Total water consumption Ton 15687625 12644420 40
Waste water discharge Cubic meter, Ton 1542488.5 1393769.7 40, 43
Water consumption density Ton/RMB10000 operating income 22.16 14.25 43
Water consumption per RMB1000.00 of revenue Ton/RMB1000 23.44 2.31 40

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2020 2021 Report Pages
Energy saved 10000 tons of standard coal 0.0149 0.0776 43
Energy saved in offices kWh 6360 9600 43
Energy saved through technology 10000 tons of standard coal 0.2465 0.0716 43

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2020 2021 Report Pages
Assets liabilities ratio % 34.67 35.67 42
Number of commercial buildings Mall 45 51 42
Number of operation buildings providing commercialized services Building 23 25 42
Number of residential projects under management Project 553 754 42
Number of training and education or environment protection Session 912 560 43
Pilot smart community Community 43 46 42
Total environmental investment RMB10000 484.83 755.06 43

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 Report Pages
Age - 30-50 Person 16043 13779 41
Age - Above 51 Person 1496 1303 41
Age - Under 30 Person 9538 9572 41
Average wage level of employees RMB10000 10.09 11.08 42
Days of paid leave per year per employee Day 15 15 42
Education background - High school graduate or below Person 14364 14790 41
Education background - Junior college graduate Person 7562 8218 41
Employment type - Full-time Person 27077 28654 41
Gender - Female Person 8602 9244 41
Gender - Male Person 18475 19140 41
Headcount Person 27077 28654 41
Labor contract signing rate % 100 100 42
Number of R&D staff Person 111 110 42
Number of disabled persons employed Person 96 104 42
Number of fresh graduates recruited Person 131 624 42
Number of full-time safety officers Person 229 255 42
Number of new employees Person 6553 8443 42
Percentage of females in management % 36.9 35.1 42
Post level - General staff Person 24905 26675 41
Post level - Middle management Person 2166 1973 41
Preservation and appreciation ratio of state-owned assets % 102.815 111.14 42
Proportion of local employment % 43.82 51.24 42
Region - Employees in Hong Kong, Macao and Taiwan Person 5 5 41
Region - Employees in the Chinese Mainland Person 27072 28649 41
Retail sales RMB100 million 0.87 1.09 42
Return on net assets % 6.56 12.43 42
Return on total assets % 9.22 11.86 42
Social insurance coverage rate % 100 100 42
Total assets RMB100 million 190.76 215.92 42
Total employees Person 22077 28054 42

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 2021 Report Pages
Employee turnover rate % 34.39 28.94 42
Employee turnover rate - 30-50 % 21.79 23.19 41
Employee turnover rate - Above 51 % 34.93 28.34 41
Employee turnover rate - Female % 34.91 28.76 41
Employee turnover rate - Male % 46.65 34.89 41
Employee turnover rate - Under 30 % 28 24.91 41
Total employee turnover rate % 34.93 29.84 41

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2020 2021 Report Pages
Number of registered safety engineers Person 90 91 42
Number of safety drills Drill 1507 1507 42
Physical examination coverage rate % 100 100 42
Safety production investment RMB10000 4517.48 10040.6 42

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 2021 Report Pages
Education background - Postgraduate and above Person 662 633 41
Education background - Undergraduate Person 4489 4993 41
Employee training coverage rate % 100 100 42
Number of safety training Person-time 18263 17111 42
Percentage of employees trained - Female % 100 100 41
Percentage of employees trained - General staff % 100 100 41
Percentage of employees trained - Male % 100 100 41
Percentage of employees trained - Management % 100 100 41
R&D investment RMB10000 2275.05 1005.47 42
Safety training coverage rate % 100 100 42
Total employee training investment RMB10000/year 3.67 4.33 42

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 2021 Report Pages
Average training hours per employee - Female Hour 41.1 41.56 41
Average training hours per employee - General staff Hour 41.64 43.66 41
Average training hours per employee - Male Hour 42.64 43.27 41
Average training hours per employee - Management Hour 34.24 39.38 41
Training hours per employee HOUR 41.77 42.37 42
Training investment per employee RMB/person 1384.42 1842 42

Number of suppliers by geographical region.

Indicator Unit 2020 2021 Report Pages
Localized procurement ratio % 93.12 100 42
Number of cities covered City 87 119 42
Number of overseas suppliers Supplier 72 2 41
Number of suppliers in Hong Kong, Macao and Taiwan Supplier 136 2 41
Number of suppliers in the Chinese Mainland Supplier 10300 16295 41
Total suppliers Supplier 10408 16299 41

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2020 2021 Report Pages
Number of potential suppliers rejected due to non-compliant social responsibility Supplier 30 22 42
Number of social responsibility training to suppliers Session 140 399 42
Number of strategic cooperation agreements signed Agreement 3 42
Number of suppliers reviewed in the reporting period Supplier 1561 9780 42
Number of suppliers suspended for cooperation due to non-compliant social responsibility Supplier 30 42
Percentage of suppliers passing quality, environment and occupational health and safety system certification % 52 100 42

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2020 2021 Report Pages
Responsible procurement rate % 98.3 100 42

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 2021 Report Pages
Customer complaint handling rate for residential buildings % 99.94 99.94 42
Customer complaint handling rate for shopping malls % 99.1 99.1 42
Customer complaint handling satisfaction for residential buildings % 64.34 65.34 42
Customer satisfaction for residential buildings Point 98.85 98.9 42
Customer satisfaction for shopping malls Point 98.65 98.95 42
Net asset RMB100 million 124.63 138.99 42
Net profit attributable to the owners of the parent company RMB100 million 8.18 17.23 42
Number of customer complaints Case 27000 30165 42
Office customer satisfaction Point 98.75 98.3 42
Ratio of profits to cost % 19.31 32.95 42
Tenant satisfaction for shopping malls Point 98.7 98.7 42
Total complaints Case 27070 30165 41

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2020 2021 Report Pages
Number of international, national or industrial standards formulated through participation Standard 3 42
Number of new patents Item 2 7 42

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2020 2021 Report Pages
Total tax paid RMB100 million 5.06 6.1 42

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 2021 Report Pages
Number of compliance training Session 228 58 42
Number of publicity events of integrity culture Case 7 830 42
Total anti-corruption training hours of employees Hour 114000 101999 41
Total anti-corruption training hours of the board of directors Hour 20 18 41
Total number of employees receiving anti-corruption training Person-time 52000 66162 41

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2020 2021 Report Pages
Major innovation awards Award 1 6 42
Number of community service centers Community 19 21 42
Number of industry-university-research cooperation projects RMB10000 88 86.3 42

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2020 2021 Report Pages
Contract performance rate % 99.7 100 42
Number of volunteers Person, Person-time 4481 4375 41, 42
Revenue RMB100 million 67.79 88.75 42
Total hours of volunteering service Hour 7016 8900 43
Volunteering hours of employees Hour 7916 8900 41

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Direct GHG Emissions (Scope 1) Ton 1247.82 1648.01
Indirect Energy Emissions (Scope 2) Ton 51301.1 47206.3
Total GHG Emissions Ton 52548.92 48854.31
Total GHG Emissions Intensity (By Revenue) Ton/RMB1000 0.775 0.2405

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Hazardous Waste (Used Batteries) kg 184.62 23.84

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Non-Hazardous Waste (Construction Waste) Ton 92.2 236.4
Non-Hazardous Waste (Kitchen Waste) Ton 901.94 375.9
Non-Hazardous Waste Recycled Ton 13.47 6.9
Paper Waste 521.4 1705
Total Non-Hazardous Waste Disposed Ton 1115.43 465.75

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021
Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 86.23

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Diesel Fuel Consumption Ton 8.1 7.91
Energy Consumption Intensity (By Revenue) Ton of standard coal/RMB1000 0.01132 0.00501
Gasoline Consumption Ton 18.03 19.06
Natural Gas Consumption 10000 standard cubic metres 565.93 752.13
Percentage of Renewable Energy Consumption % 0.008 0.006
Purchased Electricity 10000 kWh 56432.2 54888.4
Total Energy Consumption 10000 tons of standard coal 76.7576 8.9996

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Total Wastewater Discharge Ton 1542488.5 1933960.7
Total Water Withdrawal Ton 15687625 12644420
Water Consumption Ton 1516275 1244412
Water Consumption Intensity (By Revenue) Ton/RMB10000 operating income 22.16 14.25

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021
Energy Consumption Reduction Compared to Last Year 10000 tons of standard coal 0.0627
Office Electricity Consumption Reduction Compared to Last Year kWh 3240

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2020 2021
Total Investment in Ecological Restoration RMB10000 484.83 755.06

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021
Number of Bachelor's Degree Employees Person 4489 4993
Number of Below Junior College Employees Person 14364 14790
Number of Employees Aged 30-50 Person 16043 13779
Number of Employees Aged Above 50 Person 1496 1303
Number of Employees Aged Below 30 Person 9538 9572
Number of Employees in Hong Kong Person 5 5
Number of Employees in Mainland China Person 27072 28649
Number of Female Employees Person 8602 9244
Number of Full-time Employees Person 27077 28654
Number of General Employees Person 24905 26675
Number of Male Employees Person 18475 19140
Number of Master's Degree Employees Person 662 633
Number of Middle Management Employees Person 2166 1973
Number of New Employees Person 6553 8443
Number of Total Employees Person 27077 28654
Percentage of Employees Aged 30-50 % 59.27 48.09
Percentage of Employees Aged Above 50 % 5.52 4.55
Percentage of Employees Aged Below 30 % 35.24 33.41
Percentage of Employees in Hong Kong % 0.02 0.02
Percentage of Employees in Mainland China % 99.98 99.98
Percentage of Female Employees % 31.77 32.27
Percentage of Full-time Employees % 100 100
Percentage of General Employees % 91.95 93.08
Percentage of Male Employees % 68.23 66.82
Percentage of Middle Management Employees % 8 6.89
Percentage of New Employees % 24.2 29.47

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020 2021
Turnover Rate of Employees Aged 30-50 % 21.79 23.19
Turnover Rate of Employees Aged Above 50 % 34.93 28.34
Turnover Rate of Employees Aged Below 30 % 28 24.91
Turnover Rate of Female Employees % 34.91 28.76
Turnover Rate of Male Employees % 46.65 34.89
Turnover Rate of Total Employees % 34.93 29.84

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2020 2021
Health Check Coverage for Employees % 100 100
Investment in Work Safety RMB10000 4517.48 10040.6
Number of Production Safety Emergency Drills Drill 1507 1507
Participation Rate of Safety Training % 100 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020 2021
Percentage of Employees Trained % 100 100
Percentage of Trained Female Employees % 100 100
Percentage of Trained General Employees % 100 100
Percentage of Trained Male Employees % 100 100
Total Cost of Training RMB10000/year 3.67 4.33

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021
Average Training Hours (Female) Hour 41.1 41.56
Average Training Hours (General Staff) Hour 41.64 43.66
Average Training Hours (Male) Hour 42.64 43.27
Average Training Hours (Senior Management) Hour 34.24 39.38
Average Training Hours per Employee Hour 41.77 42.37

Number of suppliers by geographical region.

Standard Indicator Unit 2020 2021
Number of Suppliers in Mainland China Supplier 10300 16295
Number of Suppliers in Overseas Supplier 72 2
Number of Total Suppliers Supplier 10408 16299
Proportion of Spending on Local Suppliers % 93.12 100

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2020 2021
Number of Supplier Social Responsibility Training Sessions Session 140 399

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Standard Indicator Unit 2020 2021
Percentage of Suppliers Adopting Green Procurement Standards % 98.3 100

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020 2021
Complaint Growth Rate % 11.47
Complaints Handling Rate % 99.94 99.94
Satisfaction Rate of Customer Complaint Handling % 64.34 65.34
Total Number of Customer Complaints Case 27070 30165

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2020 2021
Number of Patents Granted Item 2 7

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2020 2021
Number of Anti-corruption Training Session Session 228 58
Number of Attendance for Anti-corruption Training Person-time 52000 66162
Total Anti-corruption Training Hours for Directors and Management Hour 20 18
Total Hours of Anti-corruption Training Hour 114020 102017
Total Hours of Anti-corruption Training for Employees Hour 114000 101999

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2020 2021
Number of Employees Participating in Volunteer Activities Person 2209 4557
Number of Participations in Volunteer Activities Person-time 4481 4375
Total Volunteer Service Hours Hour 7016 8900
Volunteering Hours of Employees Hour 7916 8900