2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides emissions | kg | 136.86 | 195.02 | 42 |
| Particulate matter emissions | kg | 18.41 | 26.24 | 42 |
| Sulphur dioxide emissions | kg | 13.95 | 19.88 | 42 |
| Waste lamps emissions | tonnes | 2.17 | 2.67 | 43 |
| Waste paint solvent discharge per 10000 m² of properties under management | kg | 0.43 | 43 | |
| Waste paint solvent emissions | tonnes | 1.46 | 1.77 | 43 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emissions | tonnes of carbon dioxide equivalent | 170.24 | 255.39 | 42 |
| Greenhouse gas emission intensity (per 10000 m² of properties under management) | tonnes of carbon dioxide equivalent per 10000 m² of properties under management | 19.61 | 14.57 | 42 |
| Indirect greenhouse gas emissions | tonnes of carbon dioxide equivalent | 62604.6 | 59762.24 | 42 |
| Total greenhouse gas emissions | tonnes of carbon dioxide equivalent | 62774.84 | 60017.62 | 42 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Hazardous waste discharge per 10000 m² of properties under management | kg | 1.07 | 43 | |
| Hazardous waste emissions | tonnes | 3.63 | 4.44 | 43 |
| Waste lamps discharge per 10000 m² of properties under management | kg | 0.65 | 43 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Domestic waste discharge per 10000 m² of properties under management | kg | 12931.55 | 43 | |
| Domestic waste emissions | tonnes | 70052.85 | 53278 | 43 |
| Non-hazardous waste discharge per 10000 m² of properties under management | kg | 12931.55 | 43 | |
| Non-hazardous waste emissions | tonnes | 70052.85 | 53278 | 43 |
| Paper consumption | tonnes | 1804.4 | 1480 | 44 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Contracted GFA | million sq.m. | 56.8 | 6 | |
| Electricity consumption | kWh | 102613662.5 | 102860995 | 44 |
| Integrated energy consumption | '000 kWh | 104115.77 | 44 | |
| Liquefied petroleum gas consumption | kg | 4856.7 | 3980 | 44 |
| Natural gas consumption | Nm³ | 77772.16 | 110819 | 44 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Integrated energy consumption intensity | '000 kWh/10000 m² of property under management | 25.27 | 44 | |
| Water consumption | m³ | 5831844.3 | 5730783 | 44 |
| Water consumption intensity | m³/each m² of property under management | 0.1813 | 0.14 | 44 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| GFA under management | million sq.m. | 41.2 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Annual growth rate of gross profit | % | 44.6 | 6 |
| Increase in comprehensive gross profit margin over 2020 | percentage points | 1.4 | 6 |
| Number of employees - Anhui region | persons | 444 | 31 |
| Number of employees - Chongqing region | persons | 501 | 31 |
| Number of employees - Comprehensive function | persons | 5377 | 31 |
| Number of employees - Concierge function | persons | 992 | 31 |
| Number of employees - Customer service function | persons | 2304 | 31 |
| Number of employees - Engineering function | persons | 1762 | 31 |
| Number of employees - Environmental function | persons | 708 | 31 |
| Number of employees - Guangdong region | persons | 2246 | 31 |
| Number of employees - Guangxi Zhuang Autonomous Region | persons | 766 | 31 |
| Number of employees - Guizhou region | persons | 215 | 31 |
| Number of employees - Hebei region | persons | 202 | 31 |
| Number of employees - Heilongjiang region | persons | 312 | 31 |
| Number of employees - Henan region | persons | 1214 | 31 |
| Number of employees - Hubei region | persons | 1020 | 31 |
| Number of employees - Hunan region | persons | 1471 | 31 |
| Number of employees - Jiangsu region | persons | 570 | 31 |
| Number of employees - Jiangxi region | persons | 427 | 31 |
| Number of employees - Management staff | persons | 1647 | 31 |
| Number of employees - Other regions | persons | 1227 | 31 |
| Number of employees - Safety management function | persons | 614 | 31 |
| Number of employees - Shaanxi region | persons | 215 | 31 |
| Number of employees - Shandong region | persons | 619 | 31 |
| Number of employees - Sichuan region | persons | 1339 | 31 |
| Number of employees - Zhejiang region | persons | 385 | 31 |
| Number of participants for leaders (directors and above positions) in 2021 | participants | 63 | 37 |
| Proportion of commercial properties | % | 56.6 | 7 |
| Year-on-year growth of operating income | % | 37.3 | 6 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee turnover rate - Aged 30-50 | 59.7% | 31 | |
| Employee turnover rate - Aged over 50 | 56.5% | 31 | |
| Employee turnover rate - Aged under 30 | 103.7% | 31 | |
| Employee turnover rate - Anhui | 75.3% | 31 | |
| Employee turnover rate - Chongqing | 62.3% | 31 | |
| Employee turnover rate - Female | 75.8% | 31 | |
| Employee turnover rate - Guangdong | 71.9% | 31 | |
| Employee turnover rate - Guangxi Zhuang Autonomous Region | 94.4% | 31 | |
| Employee turnover rate - Guizhou | 118.8% | 31 | |
| Employee turnover rate - Hebei | 73.0% | 31 | |
| Employee turnover rate - Heilongjiang | 78.7% | 31 | |
| Employee turnover rate - Henan | 87.7% | 31 | |
| Employee turnover rate - Hubei | 75.7% | 31 | |
| Employee turnover rate - Hunan | 84.0% | 31 | |
| Employee turnover rate - Jiangsu | 75.9% | 31 | |
| Employee turnover rate - Jiangxi | 79.3% | 31 | |
| Employee turnover rate - Male | 77.3% | 31 | |
| Employee turnover rate - Other regions | 79.1% | 31 | |
| Employee turnover rate - Shaanxi | 84.6% | 31 | |
| Employee turnover rate - Shandong | 46.2% | 31 | |
| Employee turnover rate - Sichuan | 75.8% | 31 | |
| Employee turnover rate - Zhejiang | 63.7% | 31 | |
| Operating income | million RMB | 3467.1 | 6, 7 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of lectures for excellent talents (reserve managers) in 2021 | lectures | 19 | 37 | |
| Number of lectures for leaders (directors and above positions) in 2021 | lectures | 2 | 37 | |
| Number of lectures for new recruits (undergraduate students) in 2020 | lectures | 10 | 37 | |
| Number of lectures for new recruits (undergraduate students) in 2021 | lectures | 16 | 37 | |
| Number of lectures for potential talents (reserve supervisors) in 2021 | lectures | 17 | 37 | |
| Number of lectures for project managers in 2021 | lectures | 1 | 37 | |
| Number of lectures for sales team in 2021 | lectures | 1 | 37 | |
| Number of participants for excellent talents (reserve managers) in 2021 | participants | 1266 | 37 | |
| Number of participants for new recruits (undergraduate students) in 2020 | participants | 496 | 37 | |
| Number of participants for new recruits (undergraduate students) in 2021 | participants | 1223 | 37 | |
| Number of participants for potential talents (reserve supervisors) in 2021 | participants | 720 | 37 | |
| Number of participants for project managers in 2021 | participants | 480 | 37 | |
| Number of participants for sales team in 2021 | participants | 43 | 37 | |
| Percentage of female employees trained | % | 92.57 | 38 | |
| Percentage of general employees trained | % | 95.93 | 38 | |
| Percentage of male employees trained | % | 90.95 | 38 | |
| Percentage of middle managers trained | % | 60.25 | 38 | |
| Percentage of senior management trained | % | 66.67 | 38 | |
| Total number of female employees trained | 5000 | 38 | ||
| Total number of general employees trained | 12268 | 38 | ||
| Total number of male employees trained | 7300 | 38 | ||
| Total number of middle managers trained | 344 | 38 | ||
| Total number of senior management trained | 32 | 38 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average training hours per female employee | hours | 40 | 38 | |
| Average training hours per general employee | hours | 40 | 38 | |
| Average training hours per male employee | hours | 40 | 38 | |
| Average training hours per middle manager | hours | 40 | 38 | |
| Average training hours per senior management | hours | 28 | 38 | |
| Class hours for excellent talents (reserve managers) in 2021 | hours | 72 | 37 | |
| Class hours for leaders (directors and above positions) in 2021 | hours | 28 | 37 | |
| Class hours for new recruits (undergraduate students) in 2020 | hours | 30 | 37 | |
| Class hours for new recruits (undergraduate students) in 2021 | hours | 41 | 37 | |
| Class hours for potential talents (reserve supervisors) in 2021 | hours | 60 | 37 | |
| Class hours for project managers in 2021 | hours | 3 | 37 | |
| Class hours for sales team in 2021 | hours | 14 | 37 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Business coverage (cities) | cities | 50 | 6 |
| Business coverage (countries) | countries | 2 | 6 |
| Business coverage (provinces) | provinces | 18 | 6 |
| Commercial properties revenue proportion | % | 56.6 | 6 |
| Number of projects under management | 521 | 6 | |
| Proportion of public properties | % | 10.1 | 7 |
| Proportion of the GFA under management in the Greater Bay Area | % | 43.1 | 6 |
| Proportion of the GFA under management in the Yangtze River Delta Region | % | 22.8 | 6 |
| Proportion of the GFA under management in the other regions | % | 34.1 | 6 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Basic property service income from third parties | % | 60.7 | 6 |
| Gross profit | million RMB | 959.6 | 6 |
| Proportion of residential properties | % | 9.2 | 7 |
| Proportion of value-added services | % | 22.5 | 7 |
| Public properties revenue proportion | % | 10.1 | 6 |
| Residential properties revenue proportion | % | 9.2 | 6 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Comprehensive gross profit margin | % | 27.7 | 6 |
| Value-added services revenue proportion | % | 22.5 | 6 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Year-on-year increase in net profit attributable to parent company | % | 57.0 | 6 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Increase in net profit margin over 2020 | percentage points | 1.7 | 6 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 18.41 | 26.24 |
| NOₓ Emissions | kg | 136.86 | 195.02 |
| SOₓ Emissions | kg | 13.95 | 19.88 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes of carbon dioxide equivalent | 170.24 | 255.39 |
| Indirect Energy Emissions (Scope 2) | tonnes of carbon dioxide equivalent | 62604.6 | 59762.24 |
| Total GHG Emissions | tonnes of carbon dioxide equivalent | 62774.84 | 60017.62 |
| Total GHG Emissions Intensity (By Area) | tonnes of carbon dioxide equivalent per 10000 m² of properties under management | 19.61 | 14.57 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Hazardous Waste | tonnes | 3.63 | 4.44 |
| Total Hazardous Waste Intensity (By Area) | kg/10000 m² | 1.07 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tonnes | 70052.85 | 53278 |
| Non-Hazardous Waste Disposed | tonnes | 70052.85 | 53278 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| LPG Consumption | kg | 4856.7 | 3980 |
| Natural Gas Consumption | Nm³ | 77772.16 | 110819 |
| Purchased Electricity | kWh | 102613662.5 | 102860995 |
| Total Energy Consumption | kWh | 104115770 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Water Consumption | m³ | 5831844.3 | 5730783 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 5275 |
| Number of Employees Aged Above 50 | persons | 2553 |
| Number of Employees Aged Below 30 | persons | 5503 |
| Number of Female Employees | persons | 5378 |
| Number of General Employees | persons | 10531 |
| Number of Interns | persons | 166 |
| Number of Junior Management Employees | persons | 2257 |
| Number of Male Employees | persons | 8026 |
| Number of Middle Management Employees | persons | 571 |
| Number of Senior Management Employees | persons | 45 |
| Number of Total Employees | persons | 13404 |
| Percentage of Employees Aged 30-50 | % | 39.4 |
| Percentage of Employees Aged Above 50 | % | 19.1 |
| Percentage of Employees Aged Below 30 | % | 41 |
| Percentage of Female Employees | % | 40.1 |
| Percentage of General Employees | % | 78.6 |
| Percentage of Junior Management Employees | % | 16.8 |
| Percentage of Male Employees | % | 59.9 |
| Percentage of Middle Management Employees | % | 4.3 |
| Percentage of Senior Management Employees | % | 0.3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 59.7 |
| Turnover Rate of Employees Aged Above 50 | % | 56.5 |
| Turnover Rate of Employees Aged Below 30 | % | 103.7 |
| Turnover Rate of Female Employees | % | 75.8 |
| Turnover Rate of Male Employees | % | 77.3 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 95.93 |
| Percentage of Trained Female Employees | % | 92.57 |
| Percentage of Trained General Employees | % | 95.93 |
| Percentage of Trained Male Employees | % | 90.95 |
| Percentage of Trained Middle Management | % | 60.25 |
| Percentage of Trained Senior Management | % | 66.67 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | hours | 40 |
| Average Training Hours (General Staff) | hours | 40 |
| Average Training Hours (Male) | hours | 40 |
| Average Training Hours (Middle Management) | hours | 40 |
| Average Training Hours (Senior Management) | hours | 28 |
| Average Training Hours per Employee | hours | 40 |